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it was good service, the people were nice, and the bed was comfortable. I will be staying again the water in the room took too long to get hot, and we had alittle trouble with the key card
Very spacious and clean. Very courteous staff Bathroom needed to be updated
Restaurant staff and food was incredible and convenient. The area around this hotel dormant look like a place we'd like to be walking around at night.
Area was super convenient, fast pace to move through hotel , I hate waiting for ever for an elevator. The room was amazing for the price , love being a Starwood member most worthy membership . Well done Sheraton ! See yous soon Staff got a little attitude at front desk at one point but it was fine
Very comfy bed. Courteous staff. Convienent parking garage. And Pure Bread bakery one block away was great for breakfast.
I loved the big bed and the cleanliness of the rooms. I didn't like that the television in the sitting room didn't work and the coffee maker was dirty.
room décor, tv, and internet service paying for parking
Friendly bar staff Had to pay for parking Had to pay for Breakfast, even continental breakfast
Scratchy sheets, drab interiors
The location was convenient for our purposes, but there wasn't much to do in the area. If you went out at night there really wasn't anything open. It's the sort of area that closes down after 5 p.m. The staff was friendly and the space was clean. Overall, it was a good value for the money. The bathroom drain was slow running, but that was the only problem with the room. The location is really better suited for business then for a leisure visit.
Staff were helpful from moment we arrived to departure. Beds were very comfortable and room (on the HHonors floor) was clean and well appointed. Buffet breakfast could be trimmed down (omelet bar was barely used) and then included in room rate. Parking is also $15 extra if you add it to your hotel bill. You still park your own car and then get ticket validated at front desk. OR, just hold on to your ticket, don't have it added to your bill, and pay just $11 for an overnight stay to the parking lot attendant!
Parking was not included and no breakfast. Most other hotels include these things for the price.
Got a free breakfast coupon for the buffet, which was great.
brand new hotel, very clean. friendly, caring personnel very noisy AC bad wall soundproofing
The staff and cleanliness of the hotel WAS AWESOME The heated pool wasn't even warm
Very impressed with The Westin. The room was very clean and comfortable. Great choice for a laid back weekend to just getaway from the city. Good location. We would definitely come back for another stay.
The beds were awesome and the room was very clean. A very good location at the waterfront. The staff was very accommodating. The elevator noise was irritating. We thought at first it was the heater but later found out it was the clang of the elevator. The breakfast was fair but the burger we had the night before was great. No other complaints.
The staff was present, courteous and helpful at all times - a rare treat in a hotel these days!
contemporary appointments friendly helpful staff not soundproof rooms
The beds were comfortable and the room had everything I needed for one night. I found a cockroach in the bathroom.
All conveniences were there. You might want to add another computer for guest use, as one week night I did find both computers in lengthy use by one person and his partner. Inasmuch as my stay included time during the Passover Jewish holiday, your breakfast buffet should have included Passover matzoh as one of the available choices, and there was none. This would seem to show some ethnic insensitivity, since Jewish patrons should not eat bread or similar baked goods on this holiday.
Rooms were spacious, well-designed, & had excellent lighting. Breakfast during the week was fine (eggs), but on Sat., Sun., & Mon., they serve a terrible chipped beef & gravy on biscuits- inedible. That alone would prevent me from staying there on weekends.
The staff was very professional, friendly and flexible. We originally planned to stay for three nights but b/c of a blizzard we had to stay two additional nights. The microwave needs replacing as the turn table did not rotate. Also, the televisions were not HD so the pictures were blurry.
Every night my sleep was interrupted by a very loud noise coming from a backing up garbage truck that sounded like a giant alarm clock. Front desk promised but failed to move my room. They also swore that the truck won't be back on my last night of stay, yet once again I was woken up prematurely.
Hotel was very nice, clean, updated and in an extremely convenient location. The customer service and attention to detail by the staff was top notch. Staff was kind and courteous, they truly went the extra mile to make our stay the best it could be. no, we were beyond satisfied with our stay, no complaints
Right in the center of thing on concord pike. Some added touches of free coffee, tea, hot cocoa and soup in lobby.
Hotel employee checked me in, and made fun of my name, Lee Harvey. I've heard it before and told him to go easy on that. He persisted in making fun of it. I objected again, and he said, 'There's no harm in one more Oswald joke is there?' Wow.
Very good bed, room with plenty of space. Good parking and location. Staff very helpful. nothing
This guest did not leave comments about this hotel.
Friendliness of the staff Romm seemed a little small.
The staff are amazing! They go out of their way to help,are super friendly, and love their jobs! Breakfast is 'ok'. but there is always plenty, and it's fresh. They encourage you to use dining room for family events! Rooms are quiet and spacious! Rooms are a bit dated, but they are CLEAN! I love this hotel- it is our go to place every time we're there- visiting, family events, etc. The only negative I can think of is I would pick a better coffee to have in the lobby...:-)
Clean, free wifi, free parking, free pop corn one night, free soup one night and free business center for guests. Professional, courteous staff and the front desk was extra, extra professional, polite, and very courteous. No
This guest did not leave comments about this hotel.
clean and modern enough. met my needs quality and value- wise.
The best part of the hotel were the cookies and free wifi. I hated the way the room was arranged and the cable channels they offered.
Quiet Fridge didn't work.
The 2 room suite is great. Have stayed here in the past and it's always immaculate! Nice, comfortable bed/bedding. Quiet. Wonderful breakfast buffet. Great coffee. Very accommodating staff. Always look forward to staying here when we visit family in the area. There used to be a pond and walking trail behind the hotel with a seat/swing beside it. It was the perfect place to sit and catch your breath. Unfortunately, "progress" has taken its toll and now there is a structure being built there. A walking trail still exists, but the pond is gone. Sometimes change is not for the best.
Staffer Ali was wonderful I appreciate the hot breakfast Love the quiet, spacious suites Really really appreciate the link with the JCC Nothing that I can think of
The room was clean and the bed was comfortable. During our first night there were several people on the common outside balcony holding a loud noisy conversation that kept us awake for about an hour. During our second night I thought the folks in a next door room had their TV show on too loud until realising that it was a male yelling at another person (lot of "F" words). At about 2:00 am we could hear loud slapping. The disturbance continued until about 4:00 am. Kept us awake. There was no meat at the breakfast buffet. The first morning the French toast was missing when we arrived but was restored after about 15 minutes. The second morning we wished to eat and leave but 30 minutes after the published breakfast start there were no eggs or French toast. Toast arrived after another 10 and eggs later still. After getting a wi-fi connection it disconnected frequently.
Plenty of parking Rude. Lost my reservation. Bad area. Little service. Poor quality of room.
He was nice to change room We got robbed not a good place to stay there really bad environment
Absolutely nothing. The picture on the website was not an accurate indication of the accommodations. We did not stay the night, and checked into another hotel.
nothing my reservation was cancelled when i arrived to hotel so i had to look for another hotel.
Ground floor rooms Homeless people around the hotel; cigarette burns on the bed sheets; the bed sheets and pillows have 'Property of Memorial Hospital, Martinsville, VA'; room was supposed to be non-smoking but the room wreaked of smoke; low flow showers
location to downtown it did not provide all of the amenities described online
Nothing Very bad neighborhood, we kept an eye on our car all night, people going talking all night, we could hear everything. Wi-Fi does not work, filthy room, door handle broken for the bathroom.
NOT A BLESSED THING!!!!!!! The entire experience was awful to put it mildly. The room stunk terribly, the light fixture between the beds was broken, it shorted out on me when I tried to light it. That is just to start. I have pics of how bad it was. In short, we hated everything!!!