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400 New Jersey Avenue Northwest, Washington, DC
0.8 km from
We were traveling with our two daughters and three babies ( all under three). Everyone was very helpful. Everyone tried to assist us and we felt very comfortable. Location is also a plus. No complaints
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
Either the hotel or this booking service gave misleading info. Internet was listed along with TV, sofa, etc., as included. But then the hotel said internet was $14.95/day. They eventually agreed to not charge me for it.
Pool not open because they didn't get the chemicals test early enough before the open time , act not working , room not clean, no tub , can't check in until 4 pm
The front desk staff was extremely friendly when I asked if I could check in early. My room wasn't ready yet, and they explained about a dozen people were ahead of me, but they did offer to take care of all of the paperwork up front so all I'd need to do was pick up my key when they called me. The waiting/lobby area was really nice. There was a restaurant and a separate bar and plenty of seating. Perfect way to get in from the heat outside. The only thing I didn't like wasn't really the hotel's fault. The proximity to a Metro station was quite a hike. However, there were plenty of cabs should I have needed them.
Location was great and bed was comfy. Internet wasn't working and front desk response was unhelpful and dishonest. And for anybody keeping track, 2 coffees in the lobby were $15. Cheaper at the Ritz.
The staff are wonderful, the rooms are spacious, the bedding is extremely comfortable. The restaurant is amazing, far better than I had hoped, and you cannot beat the location: @ 1.5 blocks from Union Station. And they served wine in the lobby from 5 to 6 p.m., so we were able to come back from a busy day and relax with a glass and chat with other guests. One member of our party was disappointed that breakfast wasn't included.
Nice room, liked the yoga mat in the room, great location literally minutes from Union Station, and very close to Capitol Hill, museums etc. When I checked in, the staff was very unfriendly. Seriously unfriendly. There was also a problem with the kimpton rewards. I signed up several days before the visit, and got an email that I was accepted, but the hotel had no record of this. I was able to login to the wifi with the email address I used with the kimpton rewards, but the hotel could not find it. It seems that they didn't want to accept it, even though they advertise it on their website and in the room.
Location - walking distance from Union Station Staff - helpful at check-in Price - reasonable rate Rooms - small but just updated, look / feel great, stylish - felt like I was paying MUCH more No downside - rooms small but decorated so well that didn't notice or hinder the stay Arrived late, left early so didn't have any down-side to the stay Free coffee only - but liked the coffee lounge
Close to Union station. Close to bus stops NO Microwave; No small fridge