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Good central location, good rooms, however it was not possible to sleep with the windows open due to the noise outside. The air con was very effective if a bit noisy. Most of the staff were very helpful. Some of the staff were more willing to help than others, one of the wine waiters was very helpful and gave good local knowledge of the wines and cheeses of the area, however the next evening the other chap obviously couldn't be bothered with us.
The hotel was beautiful - very grand. The free upgrade was also a bonus!
I travel extensively to many places throughout the world and this is hotel definately provides the best service I have ever experienced, at first it is a little overwhelming because we are not use to such formality here in Australia but it does not take long to get use to being treated like royalty. The quality and quantity of the food is also excellent. I would highly recommend this hotel to those who are extremely particular about service and to those who have a special occassion and want to experience the VIP treatment. would be great if tea and coffee making facilities were available in the room and also a morning newspaper would be nice.
We are Korean couple exploring 5 star hotels in Eastern Europe. Great Location if you want to explore the central area of Varna. Close to the Roman bath and the church. luxurious room with superb interiors from the bed to the bathroom. good 5 star rooms. You have to take up the stairs in order to come up to the lobby. We had to pull up our baby stroller every time.
A beautifully done hotel with everything new, but in a very traditional style. Location ideal for walking around Varna sea front and main shopping areas Only very small problem was finding the entrance to the car park as many of the small streets around it have been closed or made into one way.
Beautifully furnished and comfortable, staff very attentive, restaurant wonderful, smack in middle of town parking a bit hit and miss,
We never tire of this hotel, hen we are not staying here we visit for afternoon tea, it's a lovely place with professional, switched on staff. Even though we have a house in Bulgaria we still try to stay here at least one night just for the pleasure of it, guarded car park. Same as before, hotel perfect, pavements on the approach road are dreadful.
service and cleanliness, also the breakfast
Excellent hotel in the middle of Varna, close to shopping, pedestrian zone, very good for business. An 'old world' atmosphere, but in the best possible way. Excellent, fast and free internet connection, nice big rooms, a-la-cart breakfast, very very reasonable prices. Thoroughly recommended. Not applicable.
Maybe the best hotel in Eastern Europe and one of the best in Europe. HUGE rooms, excellent service, best location, free parking and wireless and wired internet, a great cafe. What else missing? Nothing really.
All the staff are great, spoke ok english and could not do enough for me and my partner Breakfast could of been better
The kindness of the staff and the general conditions for a short business trip. no
The staff was excellent!!!!!..They were so helpful especially Valentine..She helped us and we really were impressed by the way she went out of way to make us comfortable.
Good location, roof terrace restaurant/bar excellent with good food. Friendly courteous staff room service very good
centre of of town No atmosfere
value and location
The hotel is fine and the staff was very nice, room service food was excellent - and about the location - well - right in the centre of varna - so we liked it and will stay there again -Just the A/C was not working properly both times when we stayed there and there was no one to fix it.
Personal understood english, brekfast was good, bathroom is good. Hotel is good for short stay. location is wery good. hotel needs repairing, the furniture is used, it's used and it more looks like 3 star hotel not 4.
close to Varna city centre with great views from roof top bar of cathedral & black sea.
Nicely located size and smell of room / reception on first floor /
the man who greeted us & helped us with the parking and the bags was a great intro to the fab service. Awesome views from our room over the city, very cheap hotel but felt like a luxury suite nothing
Location and room
charming hotel, nice location
during my stay at splendid hotel i found the staff both pleasant and very helpful breakfast....it is not quite english style i would prefer to see my eggs being cooked in front of me not left on a hotplate but the locals seem to enjoy
Helpful and friendly staff
Location, clean room
Perfect location, clean room and hotel, good internet connection, nice and professional staff
I've tried all better hotels in Varna, but this one is the best. Sometimes stuff is not very smart. For example they offer can not help you regarding internet problems.
Very good location, despite the poor condition of the surrounding streets. Safe parking, silence, clean room. Close to the center and shopping area, but also close to the port and park.
Employers are very kind, we had everything we needed, and we don't have anything to complain. Location is great, rooms are very nice, clean. There are lots of cats near by and i liked it very much ;) I like everything about that hotel and when I come to Varna again, I will stay in the same.
This hotel has a good price-quality rate. The rooms are quite, good beds, proper bathrooms and personnel is very friendly. Very close to the railway station. The location is hard to find and the street not very nice. Don't expect to much from breakfast, this is very basic.
only stopped 1night.travelling on up country
the price was excellent. Not often you will see this quality in a 3 star hotel with this price. As i booked it i expected a older one. What i got was a brand new building with small but excellent rooms. The location was perfect. 3min walk and you are in the center of the town. there was only one car rental agency available and they could not give me the number or the adress of one of the international brands like avis, hertz or sixt.
A small hotel but very helpful staff and friendly atmosphere, recent build and very clean no
It was excelent. Very central. no.
always warm and freindly no, but tea and coffee facilities in room would be good
It was clean, well situated for the city centre, everything functioned and the staff were very friendly and helpful. The nature of the breakfast might not be to everyone's taste, but we new this from previous reviews. No complaints to make.
I liked the fact that at the desk I received a town map with worthwhile suggestions for sightseeing. Well, the sidewalk in front of the hotel... But that has to be fixed by the municipality!
very good position : right in the center not very clean;bad toilet and bathroom
The location of the hotel is outstanding as long as you have no vehicle. The rooms were tiny and the hotel was being renovated. The electrics were dodgy eg live wires hanging from bed lights. There was no telephone in the room and neither was internet connection.
location too many stairs,small rooms, broken lightswitch and great difficulty in using shower-even reception staff were unable to use
........... Hotel staff
The hotel was located very good close to both the city center, the beach and the railway station. The door to the toilet were made of glass. So if you are not staying alone, be prepared to see things you don't want to see.
Location They didn't have a free double room as it was booked, so we had to pay in addition for another one. The rooms will soon start falling apart. It's not normal the wallplugs to be fixed with scotch tape. The best thing about the hotel was its location.
The Hotel is very central and great for business. Also leisure facilities, bars and restaurant are within a few minutes walking distance. The views from some of the rooms are poor. If you want to look out onto the street, or have any decent view at all, it would be best to ask the hotel for certain rooms.
The location was very good in the centre of the city. The staff were helpful and friendly.
City centre location Needs a bit of refurb
the location, a few stepsway fromthe central pedestrian area, conveninet for public transports according to what advertised, there should have been a buffet breakfast, whereas the meagre breakfast in the restaurant opposite the hotel was just coffee, water and omelette OR sandwich... no choice whatsoever between sweet or savoury, no soft drinks except plain water.