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It's a beautiful building with a central location easy to find. Parking was never an issue! Cleaning lady needs to leave soap!
Beds was comfortable. Room was filthy, there was a big sticky spot on the carpet at the foot of the bed that you had to walk through every time you moved in the room. No tv remote.
The best bwd away from home I've ever slept in. The room was nicely appointed and clean. The staff was friendly and more thatn accommodating. Food and beverage prices at the in house restaurant were steep for what was offered. We chose to eat put at the many area restaurants for the variety and economy.
The room was great . However we come in late and went to bed and the mattress was terrible. I complained about it but the hotel was full . The manager checked it out and was in agreement and said there would be no charge for the room so please reply and credit card for refund
I loved at the pool with on the third floor which is where my room was... It was also open 24 hours to my best friend and I got to go for a swim at 3 a.m. and act silly like we were dolphins and giggle like we were kids! no free breakfast which was a real bummer because I could not afford $16 for breakfast. also no smoking rooms available
I like the amenities the hotel offered and it was quit appealing to the eye as well. I came to relax with my husband after a long work week. We spent all week around a lot of noisy and rambunctious kids, so we were hoping to escape that. This wasn't the case, unfortunately. I was very excited to see that the pool/hot tub were open 24 hours, I arrived at the pool around 12am. I had a lot of problems with my key card and my husband had to run back to the front desk to get it fixed 3 times, leaving me to stand there in the hallway and wait. Once we finally got into the pool area there was a lady there with her very hyper and loud 3 year old who was jumping from the pool to the hot tub. I stood there and waited to get in the hot tub hoping she would get the hint that her child was making it impossible to even get in without being splashed. I decided to just get in anyways and she proceeded to let her child just back and forth and even let her mall my husband and I. Later in our room we found that the food and drink we had put in the fridge hadn't even been kept cold. The refrigerator was totally hot! To top it all off I had jewelry (a white gold bracelet with blue footprint links) stolen wile I was there and the staff was less than eager to help me track it down. I will definitely never stay at this hotel again and I don't suggest it unless your trip is entirely centered around family. This is not a romantic/adult getaway at all, despite the spa and high end appearances and amenities.
The layout of the room and the service. Hotel was clean and staff was friendly and accommodating. The hotel had no record of our reservation.
The staff. It didn't seem to be as clean as I thought it would be. I've stayed at other Hyatt hotels, and this one was just not as comfortable and clean. They need to upgrade the breakfast and make its area more accommodating to the number of people waiting for breakfast in line. It gets too crowded. I probably wouldn't stay here again Unfortunately. I'm
The pool, the lounge, the back patio area, and the staff. The sofa-bed (it made my back hurt for several days) and the hot tub (out of order).
Mostly everything was great. If a worker sees you they greet you. The bed was very comfortable and the room was great. The location is right by the mall so it's an awesome location. It is also a very quiet location. Everywhere we looked online said there was continental breakfast however, there was not. Even when we checked in they said there was continental breakfast so we were very upset when we found out that wasn't true the next morning. The pool was small so not many people were able to get in it. There was a place where they could have a fire which would have been a great view. I get that it was hot outside but having the firepit lit outside would have looked nice.
Free suite upgrade. Very nice hotel. Was above all expectations.
Staff were pleasant, attentive, and helpful. Full service bar is a nice amenity in this category. The room was dark with old fluorescent light bulbs- made the room look like a 1980s high school gym. The bed was comfortable but had HAIR all in the sheets and the ice bucket was full of old moldy water. Worst of all, there was feces on the toilet seat and hair all over the bathroom. For that one reason alone, I would NEVER stay here again.
You can walk to food/entertainment/bank, it's in Bixby but 1 mile to the turnpike and Hwy 169, worth every penny, breakfast is healthy and fresh with lots of options.
Staff was friendly and room was clean. The beds were horribly too hard. It felt like was sleeping on concrete. Pillows were bad too... I had to go to the chiropractor after sleeping on the bed...
The large suite was excellent with our young grandkids The breakfast did not have gravy
Price was not bad, breakfast was acceptable, bed was comfortable. AM staff was more attentive. Half of the lights were out in the bathroom, no one answered the front desk phone after I checked in, I checked in after midnight.