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Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
clean/roomy and comfortable. great central location
The most central location in Toulouse
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
The fact that I could smoke in the room
everything is good
Location in easy walking distance to the city center. Comfortable rooms. Very expensive and forced valet parking (17 Euro/day). Free wifi is of poor quality and cuts out often. The room rate is only good value if you pay a discounted price. The breakfast is priced at 22 Euro / pp. The rooms at the street-side are noisy. The insulation is mediocre (poor window frame fittings) and you will hear traffic noise all night long. The front desk is aware but warns that rooms on the backside of the hotel are also noisy due to garbage trucks coming through in the early morning.
The room was recently renovated - very comfortable and surprisingly spacious Renovations are continuing until later in 2009. Noisy during the day so don;t think you can nap in the afternoon
quiet, peaceful design, very efficient staff
Friendly and helpul staff Well appointed and decorated rooms
Modern style Room had been used by a smoker previously and smelled.
This is a very unique, clean and sylish hotel we would not hesitate to use again The food was good but not exceptional
Superb hotel! Very friendly en helpful personel. Delicious breakfast, luxery room, clean and spacious. Free wifi. We were satisfied about everything, but nevertheless I think that it would be an asset for the hotel if there were a sauna and/or swimming pool.
Quality of the service and smiles of the staff
The decor and presentation of the hotel is very pleasant, and the staff very friendly Our room wasn't ready on arrival, we said we'd come back in a few hours to give them some time to sort it out, when we got back late in the afternoon and they gave us the key - they hadn't touched it. Towels all over the bathroom floor, beds un-made, rubbish over the floor etc. An oversite, but a pretty poor first impression to give your customers in what was otherwise a very pleasant hotel...
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
The location and staff is great. Nothing to dislike..(for the price)
Excellent location and very helpful staff
Central location Shower , water from shower gets to the floor every time you shower
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
The staff were very helpful and friendly No
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
there was a piano in the lobby.
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
Central location More pricey that other hotels of similar quality in the same area.
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
Comfort of the room, air conditioning, late check-out.
This was a pleasant hotel in a good area. It was nice and quiet and we were well looked after with an ample breakfast each morning.
Free parking which is easily accessible, quiet location which is walking distance from the city centre. The hotel itself has not a lot to offer besides good parking and a good location. The terrace looked worn down and there are some peculiar smells in parts of the hotel.
The staff were friendly and helpful. The rooms were clean. Covered parking was free as well as use of internet.
nothing no atmosphere, too far out of city centre, expensive for what it was , we live in france so know the prices of comparable hotels, luckily we speak french as staff did not
Breakfast was good. The bed was not the best (big dip in the middle) so we had to change the covers around and sleep across its width.
first trip to toulouse and the hotel was within walking distance of all we wanted to visit. Added bonus was the free parking .
The hotel was very well situated to take the bus to the airport.
it was a quiet place. the quality of personal staff, very small and ugly room. I change my room with a suite.
Spacious quiet room. Comfortable bed. Air conditioning. Location a little bit out of old city but only 10 minutes walk. Dated and a bit shabby. Some broken items in the room and bathroom. Needs a makeover. Internet in rooms is wired. Useless if you travel with an iphone and an ipad.
Close to Toulouse center the indoor parking, too small
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
Breakfast must be included in the price, 12 euro extra for breakfast is too much
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
The grandeur of the hotel reception area
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
good location, excellent staff
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
Location and the baggage folks and housekeepers were extremely helpful. The front desk and manager did not have our room available to us even though we were 45 minutes after the check in time of 3:30 pm. Though the manager offered us drinks, they told us 30 minutes since room was not ready. Then we set in lobby and watched 10-12 other guests arrive and been checked in immediately. After 60 minutes, and complaining about the long delay and how tired we were, we finally were shown a room in the back of the hotel. We did not even use the normal elevator, but some elevator in the rear. The room was the worse. It was small, had no light and generally was not acceptable for a hotel with rating. To make things worse, tried to order coffee the next morning, and it never arrived. Can not recommend this hotel. Felt the whole event was of no value.
Very comfortable bed with good pillows. Excellent bathroom with good shower. Very central location
A lovely quiet and cool room. We were upgraded. The two restaurants were very good, and the staff were very courteous and friendly. Air of calm. Nice courtyard to relax in. No face cloths in the bathroom. No breakfast other than room service. Breakfast costs 22euros per person ! Porters were not available to help us with our luggage to and from the taxi (arrival & departure). They were around mostly - except when we needed them !
When we decided to go the Toulouse I wanted a central hotel and this hotel perfectly fits the bill. For an hotel in the centre of Toulouse I thought it was pretty good value for money. The evening meal was quite expensive for what we got.
The hotel was in the center of Toulouse which made sight seeing a dream. Nothing was too much trouble for the staff who went out there way to make the stay a memorable one. The hotel was very clean and evrything worked! It is difficult to think of anything which was obviously wrong with the hotel. If anything it was the city that let the hotel down. Toulouse was like a lady who had fallen on hard times. She needed a new dress and a hair do.
Very nice room, thematic decoration, friendly and competent staff, good breakfast.
The location was great. Also, the staff were all very helpful. The rooms were a bit old and tired.
Impeccable Without the special deal, would have been too expensive. Breakfast expensive, better to go to Square
welcoming, smiling, attentive, efficient staff; comfortable; well-situated
Friendly staff and good ambiance.
Location is possibly best in Toulouse. Good sized room and being off the square, enabled leaving window open at night without undue noise (needed see aircon below) Despite size of room, only standard double bed - room for something larger. Luckily it was cold outside because aircon was next to useless. Generally hotel public rooms etc need a refurb
Convenience for the opera and for the Capitole
nicely appointed rooms, great design, excellent location , good staff room too small
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
Location very central, room was excellent, staff friendly n/A
Rooms and location
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
Location - distance to work meeting
If you have something to do in Cité de l'Espace, great location. You need car to visit downtown.
Reception staff very friendly and helpful. Excellent location for visiting the city with good access from major routes and secure parking. Breakfast expensive - 8 euros was to much to pay for a limited buffet
Coffee and tea supplied free on request.Great room and location great staff. n/a
Comfortable hotel, easy access for city centre. Had all the faciliries we needed.
All the staff were very accommodating and every request was answered swiftly and to a high standard. The toilet room in Room 35 was very small.
Staff were helpful, breakfast was reasonable and for what we paid it was OK. I had problems in connecting to the internet and that was important for me. I also found the room small.
Location is very good. Free wifi and breakfest.
accessable location. friendly staff, all helped to make our stay worth while. , thanks
We liked out room although it did not have any view as such; it was great having access to an English TV channel in the evenings and a mini fridge in our room; the lobby was lovely and the staff really helpful, friendly and really made us feel welcome. The lobby was lovely and
There was a bed which I was in dire need of by the time I got back to the room.
the staff were excellant but the hotel was in a questionable location this hotel is on a very noisey street
friendly staff near centre of town
The location was great. Very close to the city center and close to the river. The room was spacious, clean, and had very nice style. The shower was handheld and connected to the bathtub faucet. Its hose was not long enough to use standing up. There also was no shower curtain. I stayed in another hotel in Toulouse with a similar arrangement, so maybe it is just local custom not to shower standing.
Very nice and generous breakfast. Free wifi access.
The location, its right in the center. The rooms looking out on the small street are extremely noisy at night because of all the bars in the area. Make sure you ask for a superior room, they are a bit more expensive (eventhough they are the same size as the standard rooms) but look out on a courtyard/parking and are quiet.
Therre too short a time to appreciate
When my husband was ill the receptionist was extremely helpful, contacting a doctor etc and allowing us to stay in our room late on the day we were leaving. The hotel is difficult to get to because of the narrow streets and one-way system in Toulouse.
Quiet room, very helpful staff, excellent breakfast
Clean, comfortable rooms, very helpful staff. Great location and was quiet even though on a main street. Had the best meal of our trip in their restaurant.
Marie was fantastic in answering all my questions. The hotel is very charmous Car parking - I have been in hotel were the hotel has an agreement with the car parking so the final charge is less
The location was great with rooms overlooking the garonne and just above a great brasserie. not really
Central location, aspect overlooking river, staff responsive when asked. safety a concern, eg no safety features to bath - no hand rail or anti slip mat/surface, poor corridor/stair lighting and access to breakfast room. Difficult for guests with less mobility. Communication to guests could be more proactive - one has to find out, rather than have services offered.
Great location on river & friendly helpful staff bathtub/shower challenging for older person
We liked the atmosphere produced by the welcome of the staff, the decoration, the location (so close to the centre of the city), the view and the simple comfort of the room itself The bistro opposite is frequented by the young generation, who are not prone to going to bed early and on hot night with windows open they tend to keep one awake until closing time at 0200 hrs. Parking is naturally at a premium and a bit of a walk away.
The hotel was very comfortable and stylish.
It was warm, cosy and charming, I`ll definitely be back!