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Closeness to the harbour, the friendliness of the staff, upgrade to king room
Staff were helpful. Check-in and out was quick and efficient
the relaxing atmosphere on the pier the small room i was assigned
The Location was great Service was poor. Requests were not followed thru. And no folllowup is requeste could notr be met. Bar fridge was not restocked. requested twin share on booking was given king bed
Sitting out in the sunshine eating pizza, drinking wine and having magnificent views.
The location was absolutely wonderful! It was great to be able to walk to the Rocks as well as to the city. The hotel is beautiful, love the deck and the views of the water and harbour were great. Staff were very helpful and courteous. The air conditioning in our room, 204, did not work well. It seemed to be a fan, rather than cooling. At night the temp dropped enough to sleep ok. However the rest of the wkend the room was too hot to want to stay inside it. The corridor was well air conditioned however and the lobby area was nice and breezy. We reported it to the front desk as we went out for 4 hrs, and were told someone would look at it. It did not improve during our stay.
Convenience, comfort and ease of getting around to bars etc.
The location Room not available on check in. Took 3 attempts to get correct (twin) room. Also, air conditioning not working for one night.
Proxcimity to the harbour and the reception venue layout of the bathroom was not very functional