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The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
Great location! The employees at the front desk were very professional and helpfull.
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
The rooms and service was good but it is very over priced. The cost
Very helpful staff from porter, reception and resteraunt staff
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
the central position optimal for business and leisure, good hotel structure and staff.
Friendly staff, luxury hotel, excellent breakfast, close to the center
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
Hotel staff very helpfull
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.
the bath salt not all the rooms has bath tub
I liked the Italian restaurant and the loby no there was not
visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.
Very convenient and inexpensive shuttle service from/to Airport. Room keys did not work at first. Issue well solved.
The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :) As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.
Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!
Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.
We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time. Not at all. Would rate this.
the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.
The Location! Very old hotel, past its best! Very old furniture in the room. Broken toilets. Staff not very helpfull and do not speak good English. Breakfast very bad like in most hotels in Bulgaria. Other than its great location, nothing is good about this hotel! To avoid if you're travelling with your girlfriend or your spouse! Believe me!
Good location charged extra for use of an iron, the staff on the desk were quite surly and accused us of drinking from the mini bar when we hadn't touched it.
The view Old windows, old rooms, old everything and ready to collapse. Bathroom toilet was on the move: it wasn't attached to the floor. Bathroom doors moisterised. A terrible smell was continuisly around. I have chosen that hotel for the wirelless internet and the reception inform me that "we have a problem with the internet"
I was informed about parking fee only at checkout.
Perfect location, staff speaks good English, was helpful as long as they didn't have to fix the broken internet. No internet. It was advertised, but it never worked. And the staff admitted the problem but never addressed it. I stayed four night and had to check email across town.
english spoken on reception desk
Perfectly located for walking to all the main sites, and in the evening close to bars and restaurants. Staff were very helpful, worth paying a little extra for a luxury room.
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The biggest advantage of this hotel is its position at the very center of Sofia with shops, restaurants, cinemas, theatres and various adminisrative buildings being within a walking distance.The staff is polite and professional. My room which faced an inside yard was very quiet despite the fact that the hotel is situated on a busy street. Although my room had perfectly preserved the flair of bulgarian interiors before the changes in 1989, it was clean. The carpet in my room definately needed to be replaced by a new one (I suppose it has not beed changed in the last 25 years). As my room was situated close to the elevator, I could hear the noice of the elevator each time somebody used it.
The hotel is in the very center of the city. The staff is extremely polite and helpful. Although my reservation was for an ordinary room, I was pleasantly surprised by the luxury rooms that are available in the hotel. The price is more than good for the standard that is offered.
air con , its nice and clean , close to city , bath room is very clean and nice , cleaning service is very good and friendly , propably the best hotel so far in the whole sofia that i tried during room service when its answered call by a guy, he was kinda rude and he didnt give me the right order of my dinner and showing attitude but allother female stuff is better and friendly
cleaniless of hotel, stunning interior, friendly staff no
Elegant and confortable. Well located in the center of the city. verry good wi-fi internet connection
The hotel situation is excellent. The room was very comfortable The hotel reception very negligent. My luggage arrived some hours later at the hotel through rush service but nobody advised me that my suitcase was at the reception. I had to ask.
Nice staff, free underground parking, nice design, clean.
shopping, eating no washcloths
Very pleasant and helpful staff. Great location. Clean room.
Great location, good service, good sized rooms, breakfast was good The Air conditioning sisn't appear to work and the bedding was incomplete (easily rectified)
Perfect hotel for business and pleasure. The rooms are very comfortable and the staff friendly and helping. The location is also great, very close to the downtown and all local attractions and important places.
Very good hotel in a very good location very close to historical sights (5 min walking distance), quiet area, good breakfast, clean and spacious rooms, nice staff. Pillows should be better.