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The rooms were very large, beds very comfortable. The hotel lobby was very elegant and the old train terminal atmosphere was very cool. The bathroom was renovated with a stone vanity and very nice tile, but they used a very crappy tub surround.
The refurbishment of the grand train station into a hotel is nearing completion and they have kept much of the details of the main station lobby. It feels grand, though I question some of their design choices (neon bright spot lights?) The heating systems were off and on, including bouts of cold and hot water in the showers. The food at the grill and their main restaurant was Okay, but nothing to get excited about.
While we enjoyed the uniqueness of the train station turned hotel, we were impressed by the staff. From the desk clerks right down to the bartender, EVERYONE made us feel at home and bent over backwards to take care of our needs. Though I could use anyone as an example, I was particularly struck by the friendliness and professionalism of one of your longtime lady bartenders (whose name escapes me). I came quite late. Though she was probably thinking she would get out early, she bent over backwards to find out what I wanted. A few other regulars came in and she made a point of introducing us in the most engaging an appropriate way I have ever experienced in a Pennsylvania Hotel. I can see why this lady has been retained for 30 years and I only regret that I've forgotten her name as she deserves to be properly appreciated. Not being able to get a receipt because I booked via Kayak with a service that you don't access directly.
The hotel is in a historic train station. Wonderful restoration. I arrived early, so the room was not ready. Okay, I was told I would get a call on my mobile phone when a room was ready. That call never came. As the normal check-in time approach, I returned to the hotel to find that my room had been ready but that no one had found the time to call me.
Beautiful structure in a great location Noisy.
The building was historic and located in a convienient area. We booked with booking.com and the hotel had no record of our reservation. We found the prior persons dental floss in our room on the floor next to the bed. The worst part was hearing the music from the bar Kildares from across the street all night long...
I have been making an annual trip to Scranton, Pa for the last 15 years. I always stay at the Radisson Lakawanna. The lobby decor has been preserved ( beautiful marble, mosaics, and stained glass). The rooms have recently been redecorated - or are in the process. This is a welcome improvement. The staff is friendly and helpful. We love dining at Carmen's ( in the hotel). Good food at a reasonable price.
Newer Clean large rooms nicely appointed convenient to major travel arteries complimentary breakfast small workout facility
Only complaint was the thermostat in my room was not working properly.
The rooms were spacious, clean and comfortable, with enough space for a family Nothing
Hot tub, breakfast
Breakfast host was outstanding. Desk clerk upon arrival was efficient but had zero personality. Not good. I was a paying customer not someone there to inconvenience her.
We thought that the remodeling that had been done was very nice and up to date. It had a relaxed modern feel to it.
Nothing I was told my room was not available when I went to check in at 11pm.
Friendly staff. Housekeeping did not check my room on the second day; SPG would not credit points for my stay due to having booked it through a Kayak.
Rooms were clean, I give amenities a 9 Not enough restaurants/shopping in the area. No fault to the hotel but, we had to drive abt 15 mins away to an area with a mall and restaurants.
Room was kept clean. King bed was comfortable. Desk staff were very nice in general, and great about extending my stay another night without an upcharge. Good workout room. Conveniently located near I-81. Lacks fridge or microwave access. One only elevator was operating, which had been the case for nearly a month. They're expecting the issue to be resolved by July '15.
For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging. There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.
Nice clean room. I had a very comfortable stay. The hotel walls are quite thin. Could hear a good bit of hall noise.
Jacuzzi room we stayed in & the morning breakfast offerings were excellent. Would have liked fresh strawberries & more blueberries for the fresh waffles. Also, needed a backup box of tissue in our bathroom. Thanks for asking.
The breakfast is always good. The beds were comfortable, etc.
Room was clean and staff was pleasant
We spent one night during a extended car trip, it was easily accessible from the highway. Felt it was a good value for the money. Feather pillows on the bed, my two asthmatic children cannot have them. I guess to others they are considered a luxury, to us they are a hazard.
Ease of location to highway. Area looked old and tired.
The sheets and pillows were fabulous. The price was fantastic. The breakfast was healthy and good.
With a family of five the included breakfast is a great plus. Nothing. We weren't there long enough.
The employees at the Hampton at Montage Mountain couldn't have been nicer to us. All very pleasant and helpful, from letting my husband keep his bicycle in a safe place to giving us directions to Scranton the following morning. My ONLY complaint is minor. The website booking described our room as having a view of the mountains -- only true if you leaned into the window and looked left past the car port directly in front of us.
Location. Value. Breakfast. Comforter too heavy. Would like the option of a lighter blanket.
Free breakfast was good.
$15 for glass of wine Wifi not working
The room was clean, amenities more than fine for what I was staying for (just one night to crash after an event in Scranton), and looks like it would be a nice place to stay for a longer visit too. The in room coffee maker and fridge were great additions, and the Noon check-out time is nice for a late-riser like myself – even 11:00 can be a little early sometimes. And kudos to the front desk employee who helped change my night when I was checking in – I accidentally booked the wrong night online and didn't realize until I was in the lobby but he switched it no problem and with no additional fees! Signage, the hotel is tucked up a driveway completely hidden from view from the road and the only sign they have is about the size of a Dunkin' Doughnuts drive-thru sign, on a dark road no less. There's a bigger sign once you get on the driveway obscured by trees but you can't see it from the road at all and I drove right by it the first time. They need a bigger and better lit sign so the driveway's easier to pick out, especially since there's two other Marriott brand hotels a stone's throw away up the road.
Rooms were beautiful and smelled so nice!!! I'd definitely come back!
Comfortable bed Good location No hot water until 5.30am each morning Cleaning of room not great with sink left dirty
Staff was beyond excellent as the were extremely helpful and freindly. The hotel provide a taxi to pick me up at the airport at 2am.
The room was clean and seemed to be fresh/new. The beds were very comfortable check in and out went well. The breakfast was simple. There was an indoor pool that was open late and seemed fairly clean. The pool was lacking chairs. There were several broken toys that should have either been replaced or thrown away.
The staff was polite and courteous. No
location, Cleanliness, Staff I had 2 major issues and 1 minor issue that I presented to management/front desk when I checked out. Terrible bed needed replacement. Shower rod needed repair or replacement. refrigerator needed repair.
The distance it was from the location I needed to be at the next day. When I arrived at the hotel, the staff stared at me for a good minute before someone came over to help. No one offered to help me with my luggage, but I was told to go down the hall for a luggage cart. The rooms were dirty and needed renovating.
Location - close to shopping and restaurants. Rooms were large, beds comfortable. Breakfast was great. Staff was very friendly.
This guest did not leave comments about this hotel.
Staff was great. Also loved that the indoor pool was open until late.
Close by where we needed to be and a spacious room
Clean room, comfortable bed and pillows. The room was super spacious I would definitely stay again. The microwave was broken and they were renovating but that was not a deal breaker for me because we only stayed one night.
This guest did not leave comments about this hotel.
Very nice and spacious room. Even for one night it seemed nice to have some extra room. I liked everything.
The rooms were very clean, the microwave in the room had Out of Order taped to it, other than that it was excellent. Pools was nice too. Location was easy on/off highway.
Affordable and good location Room was a little dirty, room smelled bad
Nothing The hotel room including the pillows smelled like smoke. In the morning I discovered bed bugs on the comforter. No employees were around in the early morning hours when we left to discuss this.
The room was very nice, spacious, clean and very accommodating. The pool area and hot tub was well-kept. The breakfast was not great. Very limited in choices and the coffee was warm.
location the bathroom was filthy, stains everywhere and the tub had grime in it
The hotel is very well landscaped with mature plants. The loby is nicely constructed. The room was very comfortable. The pool was closed.
Staff did their best. Noisy fridge in room, smell throughout hotel, everything dingy and worn out.
Close to where I needed to be. Rooms are in need of an upgrade. Room was painted but was desperately in need of an upgrade. The mattress was hard and the pillows were only about two inches thick. Was a great hotel in it's prime but has really slipped over the years.
Still waiting to correct an erroneous room charge.
The staff were friendly and accommodating. The location was good for my needs. The back entrance door did not lock - unsafe. The room was not well cleaned. The heating unit control on the wall had goop on it. The "continental breakfast" was just very sad; cereal and dry bread and bagels.
Nothing Red carpet
On the bottom set of outside steps that lead to are second floor room there was human feces and the smell was atrocious !!!
Great hotel for the price and perfect for an overnight stay in the heart of the city. Clean place and nice people at the desk. We chose it for location and price.
inexpensive but average accommodations
It's very cheap There was a old brewed coffee bag lay sitting in the coffee maker. There was a lot of brown stain in the toilet. A lot of kids running outside and yelling in the morning.
i thought the staff was very friendly.my room was clean.i would recomend this room to my friends.its cheap in price and at a very easy to find location. the breakfast could use improvement.but for the price of that room it was a fair deal
It was located in Scranton. Had to ask for the sheets to be changed when first arrived. The came and changed them.
Nothing. The hotel is filthy,unkept and falling apart. I will never stay there again. Peeling paint, cracked cement, dirty and broken curtains,stained carpet,horrible bathroom and uncomfortable bed. The door handle was loose and did not close properly. I kept my things in the trunk of my car .
It was very close to the coach station and town centre. It was reasonably priced and room included a breakfast. There was no lobby internet facilities, the staff were not overly helpful about cab services (even though there is only one in the whole town) and where to find internet facilities.
The location was central to the historic sites and a value for the money. Motel was an original Howard Johnsons and is experiencing a bit of minor wear and tear type deterioration that fortunately is being corrected by the current owners.
Good location, good and free parking place, free wi-fi, good hotel for overnight stay. Average breakfast.
Convenient location, nice management, decent price. I'd come back to stay. Don't think the room was as clean as would have liked; bathroom floors and such had hairs and were not thoroughly clean.
We stayed here for two nights and had a great time. The staff was helpful and nice, and the room was clean. Room came with TV, microwave, and mini fridge. Hotel is about 5-8 minutes from downtown Scranton but in a quiet area. We would stay here again!
Nothing Smelly room, noisy, old and dirty. Remote-ish location. Desk attendant was not friendly. Free breakfast...nothing out toward the close of breakfas but not before the close...not even coffee!!
This place deserves negative stars. Left after 10 minutes. Keep my motherfuckin money. What a dump.
NOTHING EVERYTHING HOTEL WAS DISGUSTING AND RUN DOWN I WANT MY MONEY BACK IT WAS NOT WHAT I PAID FOR. WOULDNT EVEN PAY 5 DOLLARS A NIGHT FOR THIS.
Staff was friendly, room was clean Had to eat breakfast somewhere else..coffee machine was not working. Hotel in need of updating.