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Location and pool area are great
Friendly staff - fabulous food, really good value for money. Great location. Tea / Coffee facililties in the rooms would have been nice
Convenient location i.e: airport, beach, Barcelona. Dining room could be more organised.
The hotel match the pictures displayed on the site. It was clean and the stuff was very attentive. The hotel would need some improvements to the elevators.
I liked where the hotel was placed, next to the avenue and shops.
Close to anything that you could need/want from a beach holiday. Definately a tourist destination very much orientated to this market but absolutely lovely. There was a paid/secure parking lot round the "back" of the hotel but 2 min walk to free parking area. Location leaves nothing to be desired as far as I am concerned, although I dont have children there seems to be loads for little ones to do. Room was clean and bed/matras was good and the bathroom very good. Although on the whole, I found the breakfast good for the price - there was a lot to choose from so I wasn't extremely disappointed that the cereal was quite bad.
We did like the food in the buffet. We didn't like the crowded pool
Great price and handy location for accesing the tourist areas of Barcelona. Found the staff to be cheerful & helpful. Room was en-suite and clean. I really cant fault the place at all.
Activities for kids staff was rude!
Breakfast Charge for use of indoor pool
how professional all their staff where.they were warm,friendly,all keen to make everyone enjoy their holiday. i had to upgrade, as double room for two had a five foot bed.i always got a six foot bed in a four star hotel.i had young kids!
hotel was very clean and entertainment provided every night, breakfast was included, it was awful ever morning , tateless, tea and coffe from machine was distufishing, only drinking water from juice machine, taste of juice, supervisor at door was not very polite, and chef's rude when you asked for something not out on buffe, i stoped eating , went to coffe shop out front, needless to say we did not eat dinner, i would recomend this hotel on room onlly basis
The staff were very friendly and helpful. The hotel is clean, modern and very comfortable. Breakfast is georgious. Everything extra is charged like a fitness room, internet and car parking. Car parking costs 8€/day? Wi-Fi works only in public areas
Good 4 star with traditional Spanish qualities. Friendly bar staff and good service. Buffet meals very good. A certain member of reception who tried to charge us twice for car parking despite having the receipt. She was very rude and let down the whole hotel's standards.
Hotel personnel were very attent and friendly. The room was cleaned very well. The bathroom was adequate Swimming pool small. Not enough parasols by the sunbeds (which we had to pay Euro 1 per day for). Actuall space to move the sunbeds was minimum - all in a row. Not a standard that is by **** hotels. Not possible to rent a fridge only minibar - that is not a fridge.. We only took breakfast. The bread was very bad and some of the warm food had been warming for ages ... Had only one evening dinner - terrible. I was expecting more luxe for a **** hotel - more *** category. Location aweful. will no be returning to Onabrava and definitely not to Santa susanna
We liked the presentation and comfort in the room, reasonably sized balcony and bathroom with good facilities. The cleanliness and cleaning staff were top notch. Good variety of food. Good value for money. Peoples on the receptions - they did not care about customers requests.
The lack of rooms that could sleep 2 adults and 2 small children. Also there should be a way to include the indoor swimming pool into the hotel fee.
The location of the hotel was brilliant. I would suggest that you mention that the railway station is only 5 minutes walk away as we used the trains every day. It would be much more comfortable if the hotel provided the choice of an extra pillow on the bed.
I liked the pool which was very big. I liked the foyer area. Breakfast was good. Reception staff were not friendly. Had to pay extra for sunbeds, safe and refrigerator!!! No coffee making facilities. No wifi in rooms. Very basic furnishings for a 4 star hotel. Dining room too cramped. Very expensive.
We stayed at Los Pinos for 5 nights, with half board. And we was very pleased with the food. There was plenty of different dishes every day. And the breakfast was very good too. ????CanÂ´t say there was any.
Perfect holiday location and buffet meals included were great. Very happy and do recommend. If staying in front be aware of Disco noise until 11pm so get a back room.
The rooms were quite big with a big balcony and even bigger bathroom. The beach was just a minute away. We could hear the noise from the animation (until 23h). For the breakfast it would be nice to have other meat beside pork but for the price we payed it was ok. We wouldn't recommend the all inclusive.
N/A It was worst experience in my life. Since we arrived, the receptionist's attitude made us feel unwelcomed, insisted to pai in advance.The room was filthy, cigatette aches on the floor, bedding wasnt changed, no toilet paper noor towels.Filthy restorante including it's staff, and the food that even pigs wont eat.
Good location Reception staff surly & unhelpful. Rooms rather tatty, with worn out bedlinen. Be very careful buying drinks at the bar - we were given short change, not once, every time.
The location and food/drinks are excellent. The furniture in the rooms is very old..the doors also.The rooms is not modern, but the sea view and the food saved the entire vacation.
Value for money would be hard to beat. Expensive charge for parking on a small piece of spare land.
I am quite content with stay in this hotel, everything was OK.
Nice location, 50m from the beach
The suites were very nice, it´s great with seperate bedrooms when you travel with kids. Free parking nearby The queue at breakfast was too long - even when there were plenty of free tables in the restaurant
Convenient location, spacious room with very generous closet space, good selection of food at brekfast and excellent facilities for families Restricted parking facilities could be a problem during high season.
Nice hotel with a very good quality-price ratio. I liked a design. And it was very nice that stuff have carried out all my wishes about room location and contents. I think could be a little bit noisy in a high season.
The staff were great,location was good. Good prices. The room was spacious. This is not a 4* hotel, but a decent 3*! based on that criteria it's excellent, but thinking you're going to stay in a 4* it's disappointing, especially at mealtimes. If you can reserve it at 3* prices then go for it you've nothing to lose!the food is very average, both breakfast and dinner. The coffe & juice at breakfast were quite awful and not even up to 2* standard.
It was in a good location for familes. Everything was convenient, shops, restaurants, playgrounds etc. On site facilites were very good for families also. I did not like the sofa bed. It would be ok for a short break but not for a full week. Also the playground on the hotel grounds was very small and too hot to play in. Other hotels we have stayed in had a canopy over play area which was great shelter for kids.
Very friendly and helpful staff. Very clean and tidy. Excellent location, just a short walk to the promenade and beach but far enough away from the noise at night.
The family suites are very nice and the hotel has a clean look. The staff was very helpfull. The bathroom looked older than the rest of the room. The rooms are very noisy. We didn't like the breakfast. There's a lot of it but the quality isn't very good. Especially the coffee and fruit juices are terrible. Wifi access is also very expensive at 10€ per day.
That we could walk straight on to the beach and that the train station was so close. The food was very poor. I think it should be a 2 star hotel not 4 star. Very noisy at night therefore very hard to sleep.
liked being able to walk straight on the beach. sun went from all seating areas at 3pm. pool too small long queues at bar.food was disapointing and not much choice.
hotel on the beach and friendliness off staff. food was ok and hotel clean but looking dated The hotel is let down by area near the reception smelling off smoke and the fact some clients want to get the most out of the all inclusive drinks option and keeping other guest awake at night till 4am. would recommend earplugs
The rooms are spacious and clean. We had a room at the street side and that was very very noisy, however we had asked at the desk if we had a quite room and the reception said YES! this was not the case at all!.
Good location, on the beach, easy access to local services Cost of drinks in bar. Most expensive ib resort.
Clean comfortable hotel food Ok but not spectacular selection of drinks etc available in All Inclusive package reasonable Evening entertainment poor some nights, in between dj played same music every night. Kids entertainer winding them up at 9.30 in the evening marching around room.
Hotel was nice good value for money. All staff where friendly, helpful and courteous. Food was ok. Entertainment was ok. Centrally located for beach and shops. Train to Barcelona was very good. Didnt really not like anything. We had bad weather but that was no ones fault.
location, beach we had nice small balcony, sea view food. english breakfast was okay, but what i expected in --spain-- was of course nice sea food. so pretty much, we spent lots of money for food in restaurants as we had nothing to eat in there! i had my british chargers and i could not charge neither my phone neither my camera asked them to help me out with that, they said I have to pay a deposit and its not available at the moment anyway!
It was on the beach and good value for money.
The location is perfect, but the facilities are very poor. they don't have at least towels for poolside. the rooms are clean but the furniture and bedsheet are smelling horrible. They must change the manager. he has a very bad attitude. the staff and their clients don't like to see him. he cannot manage a for star hotel. these hotel is a not more than 2 star hotel.
FOr this money, that we payed, hotel was good. near to the beach. the food was awful.
Quality for price is probably the best! For 30 euros a day for double room the breakfast and a dinner was included! And we never left hungry - you can always choose the meals you like from the available meals. One thing I was surprised with is that you need to buy drink in the evening - it is not included in the dinner. But really for that price the quality was much much better than I expected after reading all the reviews! I'd definitely go back again! (The sea is amazing!) Wery loud music at the disco at nearby Alhambra hotel - till the middle of the night. It was really difficult to sleep! Plus. the air conditioning at the room didn't make much difference - the temperature didn't change much.
Good cuisine The music from outside was irritating, not so many facilities in the room, the room itself was small
None Rooms to small
Good food, good location, close to beach. Large groups of noisy inconsiderate students. Rooms to rear suffer from being closely overlooked, and cooking smells.
Very good food breakfest and excellent dinner (price VS quality). Atractive price. Room cleaning starts too early almoast everybody waked at about 08:00. Bit noisy. Poor room. Isn't ***, ** maximum.
The staff is all this hotell really have. As a frequent traveller (4 times per year), I’ve seen something around. And in terms of rationality I often stay in 3 stars hotels for a long period. However the term "3 stars" could refer to completely different levels. I would hardly rate the hotel as 2 stars:
Is in the center. Near discos, shops, supermarkets, the beach is just cross the street. 10 min to the train to Barcelona. U make 1h.20 minute to Plaza Catalunya. The food was very good, even for me that i don't eat everything and everywhere.no.i read some bad reviews and i was affraid about what i will find there, but everything was very nice. Good room, good staff, nice entertaining, even if it was at the end of season. Very good food, nice pool, very close to everything, the price we paid was very little. nothing .
variety of meals, monotonous but delicious tasted. Other things relatively to the price which quite low in comparison with others proposals the everyday noise outside the hotel from the disco till late night
I especially appreciated the location - right in front of the train station. We arrived late in the evening, exhausted afer the the travel, and we didn'thave to move far away with the luggage searching for our hotel - because there it was! It was extremely convenient! One more big plus for me - the hotel is situated quite at a distance from the noisy centre with the discos and loud music till the middle of the night. On the contrary- the area is very quiet, just perfect to have rest ans sleep normally! It's not a complaint. only a comment: we checked in late in the evening and were quite hungry after 20 hours of travel, but unfortunately, there was nothing to eat in hotel (we wanted to buy some pizza at least). So we had to go to a Venetian cafe nearby (and were quite happy with the meal there!). So, the recommendation is to have at least some snacks available to be bought at the bar while it is working - for those checking in late in the evening.
Have stayed at this hotel a number of times, a couple of times with my 3 children. My children love it here. Food is excellent. Hotel is very quiet at night and staff are extremely helpfull. Most of them speak english. The hotel is in a good location for all amenites. 2 minute walk to beach and five minute walk to shops.Would recommend this hotel to anyone. First class. Absolutely nothing.
Clean and comfortable The noise during the night kept me awake. Request a room that is not over looking the pool and this should solve the noise problem.
The hotel staff were friendly and helpfull and nothing was a any trouble for them.Great food,
The hotel is Ok for the money it costed, the rooms are good and clean, the receptionists speak English, it is well-located - near the beach - only a couple of minutes, and near to the main street. The hotel is quite old, the rooms are renovated but the "open spaces" are visibly old. The only people in the hotel who speak English are the receptionists - all the other staff cannot or doesn't want to speak English and it is very difficult even to ask for a glass of water. The resort is very noisy - it is perfect for people who are using their vacation for going to discos but definitely good sleep is not something to be expected. The walls in the hotel are also very thin and you could hear your room-neighbours as if they were in your own room. However, these problems are typical for all the hotels in the resort. Therefore, this one is a good choice compared to the others.
The Hotel was clean, the staff we encountered were friendly and helpful and it was in a good location to beach, shops and restaurants. Nothing.
Location Windows not doubled glazed so if you are on the 2nd floor as we were, you get to hear the traffic passing, the two coach loads of teenagers waiting for their bus at 7am in the morning and the engines of the coaches running and the draught that came through the window frame in the evening !!
The reception desk was very friendly and helpful Bar personnel was not always available and not always very friendly
Warm, clean, central location Hotel clean, but somewhat tired. Needs refurbishment to justify very high prices.
It is near to the beach. Food variety is good.Is fresh. The wall is so thin, You can hear everything from next room.You can sleep when your neighbor is going to sleep. . I think if guests with family are located at one floor or in one direction, to separate with guests with no family, it will solve the problem.
rooms only one drink per card on all inclusive
The room at the half bord The noice from young people in the night
The hotel is a bit far from the Renfe and no transport available for City at late hours of night and early morning
location, price old beds, furniture, thin walls
very noisy in our room in evening.
helpful and friendly staff etertainment ot so good
We reserved the H Top Susanna but as it was off season they put us in the H Top Royal Sun. It was very nice and very reasonable. We will definately look for other H Top hotels when we stay in Spain. It is not too far from Barcelona and off season, a lot cheaper. They even had Flamenco dancers that night. We got the half board and the food was quite basic, it was a very good deal for 1 night but if you are staying for more than 2 days it might get boring. There were very few guests at the hotel so most of the food on the steamtable had sat too long. We found a microwave that solved the problem
good price/value ratio we end up staying at H top royal beach, the hotel need refurnshing. should have also call and inform us of the move of reservation since the email was sent after our depurature.
Price only would not stay there otherwise Food only just acceptable, pool very small, pool bar not open, pool area unclean. The noisiest place I have ever stayed. Entertainment so loud that conversation impossible & bars across the street loud until 3 or 4 am.
i liked the all inclusive deal and the location and value for money not to keen on main courses at meal times could improve a bit but plenty of choices
Convenience, quality and price
It's a nice hotel. Good design and interesting views. We had half board and I got a cold due to the air conditioner. And the food is not so good.
Breakfast was good and reach, the room was spaciouse, the two bad was big and confortable. The horrible smell from bathroom. Even if they clean it every day, the urine small still came trough WC.
Rooms were not properly cleaned - restaurant was overcrowded and the quality of the breakfast was unsatisfying. The beach was almost impossible to access and in order to do so one had to cross a trailer park - only to find out that this wasn't even a proper sand beach!
near train station
The service was great, 1/2 block from the beach, the buffet was an amazing value as was the off-season room rate we received.
Really near the beach, exellent breakfast quality, the hotel personnel is helpful and very nice, santa-susana is a very good place for beatch vacation The swimming pool is not as in foto, the beds are comfortable, and it,s a little far from the train station
It was close to the beach. The breakfast and dinner were good and we could choose among a lot of diches. We had a very noisy neighboors, and our room looked into an English pub, which was noisy.
The price is fair, Very good location. close to a supermarket, the reception staff is polite, free and available parking The dining room is a bit poor, the swimming pool is small. Bad acoustics.