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On arrival we were greeted courteously and efficiently. The hotel is was large and spacious in a garden setting. Our room was well furnished though somewhat dated in style (the hotel is currently undergoing renovation - but no noise from any work activity). We stayed during a period of appallling weather in Tenerife - electricity supply was cut in Santa Cruz but at the hotel power was restored immediately. The damage tothe grounds was quickly cleared and restored. Staff were excellent providing information about the impact of the weather on flights and in providing information on the local weather. A very enjoyable stay. As with any five star hotel the cost of food is high - though as it was carnival in Santa Cruz costs of food everywhere rocketed so it would have been the same price to eat in the hotel as other places.
Generosity of the hotel itself. The detail is made with a great attention. Great pool and a great staff by it, at the bars and casino. Receptionists were a little uneducated about Tenerife itself - I would be looking for more help and support from them.
The location of the hotel is excellent and the upgrade to a junior suite for 30 Euros is excellent value.
it was beautiful and old and a few weeks away from being renovated but it was wonderfully located great staff and would easily stay there again we checked in very early so we got one of the earliest roomsif we were going to stay more than two nights I would have wanted a better room
Good breakfast. Good location, close to a nice park. Room was rather cold, no heating is envisaged, if it is not so warm outside in february (heater was brought to the room). Furniture in rooms is rather out-worn.
The faded elegance just gets away with it and the free bar snacks were terrific Only the lack of a pool and parking which I would have expected at 5 star
Wonderful old world hotel. Perhaps the brass is a bit dull but the gardens and location more than make up for any signs of aging over the years. The staff is great, the breakfast wonderful. Even the girl in the gift shop could not do enough for us - we love this hotel. We hope that with the renovation this year they don't lose any of their charm! Make sure to see the turtles!!! No complaints
It is a beautiful spacious hotel with lovely gardens. Near an attracative park, it was an easy walk to the town centre. Good views from the room. Efficient cleaning. Food in hotel retaurant was excellent - but not cheap. There is no hotel parking and finding a space in the vicinity was a nightmare.
Excellent staff. Room was clean but lacked some amentities (no robe and no slippers).
Very nice hotel and staff very helpfull. Get a court yard room if you like it quiet. Price about what you would expect for this quality hotel Swimming pool still not open. Not totaly up to UK 5* standards but very nice. Trffice and parking a nightmar.
Amazing pool and location Accommodating staff
Good quality, clean, good staff. No Parking I had to leave my car and all my equipment �100k worth on a street. Very hard to find I drove past it 3 times before I stopped and asked for directions and found out I was there. More Sheraton signs needed. So discusted with parking I checked out after 1 night and moved.
Hotel was good and great location for shopping. Staff nice and helpful. We had to pay extra for the breakfast and I did not think it was worth it.
My partner and I found the staff to be very wecoming and courteous.The room was spotless, modern and well appointed. The fitness centre was well positioned and enjoyable. No. I honestly can't think of any drawbacks.We only stayed for one night, but if we stayed longer, my remarks would still be the same.
The central location of the hotel. Very professionally run hotel. Traffic noise in bedroom due to windows not sealing correctly. TV - more English stations required (English Satellite Sky News had no sound but good picture - unfortunately I cannot lip read!) I did not point these out to the staff as their English was limited and it wasnt that important.
Location, staff, facilities
Very good clean and friendly Nothing
I found the staff extremely helpful and very polite and friendly. Checking in and out was easy, no fuss. We were only there for one night so didn't really see the whole hotel.
Clean business hotel close to the city center and shopping areas. One of the staff was extremely helpful during our stay where others were indifferent to our questions but in general we had very positive feelings about the hotel.
Very helpful in Reception. Everything in the room you need for a stay in the city. We had an American breakfast brought up to our room. What luxury!
Location of hotel - clean & modern. Very good value for money. Could not get room service after 11:30pm.
We booked this hotel as it was easy to get to the airport and we had an early start the next day, the staff were friendly and professional.
Main bedroom and hotel clean and luxurious, food good Bathroom not decorated very well
Great to have free internet access to new Mac's in front foyer. Nice to be close to large park across the road. The room was clean, simple and modern. Bed was comfortable. We had a leaky air conditioner and they relocated us to another room with little fuss and within minutes (at midnight!) which was great service. It would have been nice to have been given a local map on check-in...or perhaps given directions to the nearest supermarket and cafes. They were a little tricky to find.
We had a halfboard option and were very satisfied with an evening meal. An elderly waiter guy was such a lovely and efficient made us so welcome.
Great location. It has parking ( essential for santa Cruz) Good breakfast, great value, with good updated rooms No, its great value
Th location was good for my needs Really hot in the hotel and room, AC not working, and staffed failed to mention that fact, and they acted like they just didn't care. Not even an apology. Internet not working in the room either. The last time I stayed at this hotel it was just average, this time it was horrible. Definitely not recommended, and I will not attempt to stay here again.
value for money, upgraded room, more than adequate hot and cold buffet breakfast and location
The modern and classy design. The excellent breakfast and good restaurant. The fridge was rusty, and too small,
The price was very reasonable and the internet worked very well (good performance and no issues with remote vpn connectivity). The breakfast wasn't too good and could have had a better selection of fresh fruit. The room had an air conditioner, but there was no control, only an on/off switch. It had one speed and one temperature, both of which were inappropriate for my comfort. The television was disconnected, and once I got the cable positioned so it would receive, the maximum volume was so low it was impossible to hear most channels unless one were sitting very quietly directly in front of the television. Fortunately the internet worked well.
Walking distance to shopping and dining. Parking garage on site. Located on one way street, little bit hard to get to.
Fantastic roof top pool, right next to excellent park, walking distance into old town clean hotel, better than some 4 star.
After a couple weeks of hostels, was nice to have a comfy bed to sleep in. Place was clean, and well taken care of. No issues with staying here, I would recommend it if you want to stay in the city for a couple of days. City Tour bus stops a block away, made it really easy to see the interesting tourist sites in Santa Cruz. There was no parking on site like I had read when booking. Had to drive around a while to find somewhere to leave the car for a few days. The showers work quite well, however, the design makes it so that water goes everywhere, essentially turning the bathroom floor into an ice rink. A door, or even a curtain would help.
Location and style
The hotel was a well designed environment, many hotels look the same the Hotel Contemporaeno was interesting in style which was refreshing. Nothing
A modern tastefully furnished and centrally located hotel with fine, well prepared and presented food in both the restaurant and from room sevice. The bedboom was small. Poor pictures quality on a limited cable TV system.
view, clean, parking, king size bed, comfortable the TV program was in Spanish only
convenient location to my destination, good staff minimalistic room decor
the only good thing about this hotel is the position. Hotel needs to be renovated! For a bit more you can get much better in town.
Excellent location, good breakfast, friendly bar staff
Centrally located, less than 10 min walk to seafront, 5 mins to tram stop, 15 mins to main bus station. We had a very quiet room on the 7'th floor, with a view of the sea, overlooking a pedestrianised square and small park, but street noise did not disturb us. There is a good selection of restaurants in a couple of small side streets less than 5 mins walk from the hotel. Otherwise, for it's size, Santa Cruz does not offer many 'proper' restaurants, although there are many cafe/bar places which advertise "tapas", snacks and pizza. Comfortable dining room and a fair selection of items for the breakfast buffet. Free wifi in public areas and an internet-connected PC are available for hotel guests - which was useful. [Spanish keyboard!] We had to pay 2.50 euro/day to rent a key for the room safe, 17.50 for our stay. This facility should be included in the room rate, for a hotel of this class - or a nominal refundable deposit charged. The only English-language TV available in the room was CNN. We would have liked one BBC news channel (BBC World).
good breakfast, wide variety and good service great location good free wifi bed was too hard, not very comfortable noisy upstairs
Conveniently situated, friendly staff, clean good quality hotel at the price
midtown not much help with car parking from staff
Excellent location of the hotel, the breakfast was very complete and facilities The noise from the street
I loved the hotel and the staff were very friendly. The location was good, the room was clean and the breakfast was lovely. I had to leave early on the last day, so they gave me a packed breakfast. Perfect!!
The room was well equipment and very clean. Good breakfast. Exellent location! Our room was very dark, window facing the inner yard. The sound of the ventilation in a yard disturbed.
Buffet breakfast selection very good
This is a hotel school so our expectations were unformed. I have to say we had a great time. The room was excellent only fault was it was a twin not a double but maybe if I had phoned before that would have been solveable. The chekin and out was fine. Service in the bar was slow but we were not in a hurry so this was fine. We wouls certainly visit again. nothing
Comfortable hotel not far from city centre. Large rooms. Good breakfast.
Location and Quality Normally this hotel is great for a short business stat (I stay in Tenerife for 2 days every 3 to 4 weeks), but on my recent most stay the I encountered two issues; first, the shower did not work well. There was only a very little trickle of water coming out of the shower head, which made it completely ineffective for showering. Fortunately, the shower head in the tub did work well, which made it acceptable. Second, I decided to eat int he restaurant one night, and the selection I made (grilled tuna) was prepared very poorly. It was overcooked, and therefore dry and tough, making it impossible to finish eating. The breakfast was was good, but I would be careful about having an evening meal.
Decoration of the room specially the bathroom was very nice and a very big tv.
Calme malgrés sa situation dans le centre de la capital. Ptit Dej tres bien Pisine un peu petit mais suffisante vu la clientel de l'hotel
An excellent bathroom, all staff attentive, reception efficient. restaurant excellent food and attention. The air conditioning was a little over the top, especially in the restaurant, where if you didn´t eat quickly your food would go cold and the diners were putting on coats.
Comfortable and located near to where I need to be For some reason, the room I was n this time (I've statyed here frequently) was very short on power outlets for things like charging phones or computer batteries. There were no outlets on or near the desk, without unplugging the tv, Refrigerator or a lamp (lamp required moving a large heavy desk to reveal its somewhat hidden outlet. For business people, having at least one available outlet at the desk is very important.
Breakfast and room service - Excellent!!! Restarant staff were not very friendly - Quite hostile, prahaps they had their customer service lessons yet at the hotel school.
Nice Hotel, good value for the money. Quiet.
Help from the staff for area advice and trips was awesome. The breakfast staff on one day was awefull,rude and did not want to be there. Also the hot tub was never on and I spent 3days trying to heat it with no staff helping at all. So I was unable to use it, I jumped in the cold water for 10mins and unlucky for me, got an ear infection.
interior modern design;central location in the capital.
Very convenient location, hospitable service and very smart, clean and comfortable room. No complaints of any kind
The staff was very friendly, the room tastefully furnished, the breakfast good, central location, roof terrace. My room was a little smelly. I could never work out why.
the high quality of all no
Central location Driving to it was very difficult with one way streets and roadworks. The restaurant /bar area was not congenial to relax in and enjoy a meal - more like a cafe than a so-called high- class restaurant. Parking arrangements were interesting - don't go with a large car as it has to fit in the lift! Whoever designed the bathroom was crazy - a semi see-through glass door with no lock!!!!!!!
The location. My room was very dark and depressing. It had only one window which wasn't facing the street, but some sort of dark and empty 'patio'. The WiFi in the room is very expensive.
Great location--close to the harbor! The hotel was very modern and clean, reasonably priced, staff was friendly. We had 5 people and had to pay for 3 rooms; the 3 kids could have stayed in one room but only 2 people were allowed per room.
Superbly positioned hotel to visit all the sites and events of Santa Cruz.. Rooms were very clean and comfortable, staff very pleasant. Cecommend.ould r
The hotel was centrally located, the staff were very helpful and the roof terrace was an excellent place to relax. The room was well furnished and in good condition if a little on the small size!
central pool was not clean from leafs
Staff were friendly and helpful and very well mannered. The hotel is beautifully designed and luxurious in a quiet way. It was well worth the money. I would have liked a restaurant that catered to a less expensive meal and it only opened at 8:00 p.m. which was not convenitent for me. Also my eggs and bacon at breakfast were cold.
Friendly staff, spacious accommodation, lovely view, convenient location. We asked for a non-smoking room and it smelled heavily of smoke even after 3 days of leaving the windows open! The coffee at breakfast was not good as it was allowed to 'stand' - the rest of the breakfast was fine!
Breakfast , sitting area off bedroom although the seats were hard nothing major
staff helpful and friendly clean 10 min walk to town centre generally good local area breakfast was well provided our rooms had alot of traffic noise from busy road outside ,decor dated,not very well sign posted
It was centrally located and I was able to get Internet access. We found a cockroach in the walk-in wardrobe.
there was no air/condition. a very busy road right beside the hotel .
Within easy reach to the airport. Fair price. Clean.
Nice,quiet and comfortable hotel, perfect location only a few minutes from the shopping streets of Santa Cruz. Our room was big and nice with a terrace and pool view.After having spent a week in the noisy tourist machine of Costa Adeje, where we paid the double for a room of a lower standard than this, we were sorry that we hadn`t stayed here instead during our stay in Tenerife.
good location, the price, buffet breakfest Almost any leflet, brossures abot the cyty, excursion etc
Excellent central location, modern clean rooms, helpful staff.
Good breakfast Could be noisy
its location not realiy
Location No bar
Hotell staff, sevices, nice and clean Would have appreciated fresh fruit or vegetables instead of a lot of sweets and cakes at breakfast.
Location and staff very kindly
the best budget hotel in santa cruz! staff very helpful and fantastic location
The hotel's location was superb. The rooms are recently decorated and pleasant. The beds could have been of a higher quality
central location, breakfast included, free wifi
We felt we had secured a reasonable deal for a good quality room in a central location. Continental style breakfast was quite varied in options - cereals, meat, cheese, fruit, toast and spreads, etc The street noise was a minor issue if you are used to leaving the bedroom window open but can be alleviated by closing the window and benefitting from the available air-conditioning option or using ear plugs. Noise, as might have been expected, diminished after midnight. Beds quite firm but not unusual for a hotel bed.
Very good central location. The dinner (which is an extra, 12.90 EUR / day) was also very good and I recommend it. There is no internet in the rooms as advertised and I was really disappointed about that because this was the main reason for me to choose this hotel. The hotel is old and needs renovation. There was a leaking water noise coming from the bathroom and I had troubles to sleep because of that.
we enjoyed the nearby facilities like shopping and restaurants was a good hotel
some of the room decoration required refurbishment
Good hotel,clean,practical excellent down town location
ideally situated for the purpose of my trip
The location of the hotel is just perfect! Your staff in the reception were nice and helpful.
location there is not own parking
The Hotel was exceptional and the rooms were clean, luxurious and new. The all inclusive food and drink was excellent . The pool areas are stunning and have different areas for familys and couples. Staff always helpfull and friendly. Best Hotel we have stayed in for a long time. Noise of planes but quality of hotel outweighs this. Paid extra for sea view but it was sea glimpse and not worth the extra money.
the best thing in the hotel is eight swimming pools! room could be cleaner
Perfectly located: out from crowded Los Cristianos and Playa las Americas, but only a 10 min drive away (for shopaholics). Very convenient for Tenerife South airport. Classy and well decorated. Perfect outside heated swimming pool. Nice ocean views from rooms. Delicious and varied lunch and dinner buffet, with world cuisines changing every day, also offers a à-la-carte restaurant. Perfect balance of national and international guests. Could do without the swimming pool animation team activities.
Rooms were great.all iclusive was good value didn,t like the tinned fruit in am.lack of some music at night disco place nearby that blared out music sorry noise on friday night
Big rooms, nice pools, excellent food, good for children, friendly staff, nice hotel design Heated pools still cold so less suitable for little children, south of tenerife is warmer but less beautifull than north, wifi free of charge but most of the time not working,
There are so many things I could compliment, but the one that stands out most in my mind was how welcome they made my family feel. I have two young children, and we were all made to feel at home as soon as we arrived at the resort. This is uncommon for our European holiday experiences so far but very reassuring for our future holiday plans. The greatest compliment is to say that we'll be back soon!!
Very nice hotel, luxurious, comfortable, nice view, breakfast and ecxellent decoration The only negative point is the airplanes passing above, because it is very close to the airport
Ecological sensibility, calm atmosphere, friendly and capable staff.
Very nice hotel with an interesing architecture. Nice staff and good facilities. Located in a quiet location. Close to the airport wich can disturbe, our kids loved to see the planes comming in. The beach is a bit to rough.
The room was always clean and the staff were so helpful.
Location was perfect...walkable to main city section as well as to the bus station to go to the airport. The shower was broken but the guy at the desk made concessions for this inconvenience (I didn't have time for them to fix it)
Clean room. Helpful and friendly hotel staff Rear rooms a bit cold... good in summer
Suited our needs for an overnight stay
Very attentive and helpful personnel. Nice "authentic" interior design. No view to outside, entrance at an unpleasant street, no air conditioning with lack of fresh air due to hotel's central location. Very poor noise insulation. Anyway, 50 euros per night for a double room is a reasonable price even with all that discomfort. Good for low budget travellers although not acceptable for those looking at least standard comfort hotel.
Breakfast included in a pastelaria close by. Staff was nice, rooms were recently renovated. Balcony & A/C. Street was calm. Easy to find a parking spot. No elevator. Only Spanish speaking channels on TV. A little far from the main living area of the city (restaurant, shops...).
Quiet street, restaurants in walking distance. Overall good quality. Friendly staff. No elevator - be aware of this when you choose your room. Staff speaks poor English - can be a problem if you want to discuss some complex issue.
Our stay in hotel Nautico was for 6 nights and we were satisfied with the comfort of the our room, with the hotel staff (with their basic knowledge of English language but they were very friendly and it was not a problem to make basic conversation) and with the distance to the city center (10-12 minutes by walk) and to the Playa Teresitas (7-10 minutes by bus). Highly recommended place.
The bathroom has a beautiful shower. I've reserved a double room with a double bed, but when we arrived, there was only twin bed : rotten beahaviour!! The breakfast is out of the hotel and the lift is not available.
The location is perfect, and the building is nice. The room was tiny.
As an affordable place to stay, it is excellent. Simple, clean. Great value.
Good price for room. The location though quite close of the very center of the town, is just on the street that looks a bit untidy.
Good localization (although not really close to the bus station), all the basic stuff is provided, looks quite clean The 'hotel' is very average, you don't get much for your money, quite noisy
the position of the hotel (pretty close from La Marina bus station also); hotel for low budget the hotel doesn´t looks not very good, if you have a bigger bugdet search for something else; during stay the water was only a bit warmed, no hot water (might be just a temporary problem!); the walls seem to be thin if you think of the noise coming from outside the room; no view at all
hotel staff very helpful and friendly, central location near shops and sights, wireless internet access in hotel lobby The room I was given had a broken lock on the door (looked like it had been fixed with pieces of wood and nails, i.e. not professionally fixed) - I didn´t want to stay in there because I wouldn´t feel safe. The room also smelled "funny". I told the staff about this and they were fantastic and immediately changed me to another room, which was great.
Good price for room. The location though quite close of the very center of the town, is just on the street that looks a bit untidy.
the only good thing abt the hotel was the location . we tought the hotel was very dirty and deffinately not worth the money . we have stayed in 4 star hotels fot the same price .
it is in the core of downtown Santa Cruz, which is good as usual in these kind of places, there is a lot of noise coming from outside and also inside.
hotel was in a very good place,it was near to everywhere.hotel staff was very nice and very helpfull
this hotel is fantastic , The hall is fabulus
its comfortable enough for the price we paid and staff were helpful and acted fast when we asked for something. the room never get sunlight so even it was warm outside, it felt really cold inside which isnt ideal apart from summer season.... they offered late check out for 25 euro but when we requested the night before our departure we were told to do so in the morning of the departure and when we did we were told our room was already booked out for someone else.
I did not like anything about this hotel. The staff were very unprofessional and unfriendly. They spoke very poor English and gave incorrect information about the hotel to me. When I asked to speak to a manager, the receptionist sent a porter to me.
The hotel was very clean and well presented.The staff where very freindly and helpfull We had breakfast the first day we stayed. this proved to be a mistake.I have to say for a four star hotel the breakfast was very poor cold coffee,awful bacon and poor presentation with out a word of doubt the worst food we have ever had in a four star hotel anywhere in the world.
Nice, big rooms. Very clean, good value for money far away from the action, you'll need transport to go anywhere nice. And it' s directly under the in flying route for the airport (which is very nearby) so there's lots of airplanenoises
Quiet location. Very good food (excellent pizza). Lack of tea making facilities in the room. Cleaning staff careless. Room with town and bay view was first given as a sea view room. No soap in the bathroom (we had to ask).
It was very fantastic stay in this hotel. The location is very good, just the sea side and not so far from the airport (10EUR by taxi). The food is very good and we can enjoy very much entertainment like a water polo in the pool, maxi-dance, tropical show and so on after dinner. Hotel organize them very well! Not at all.