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5 Embarcadero Center, San Francisco, CA
0.3 km from
Location excellent, room spacious, staff friendly. An excellent stay! Price a bit high, bathroom could use renovation (but was perfectly functional). A light in the closet would be very helpful.
Location. Unresponsive staff. Examples: (1) concierge and room service rang out after trying repeatedly reach them for 10 and 15 minutes; (2) waitstaff in bar/dining area was slow and inattentive; (3) we needed 2 extra blankets and they initially resisted until we convinced them we were using all the blankets in the room and were still cold; (4) the food and beverages were overpriced and barely mediocre.
Location is great. Clean and interesting details. Small rooms. Interior windows are noisy from outdoor HVAC units, no breakfast, no hot water tea makers in rooms.
The back of the hotel faces the Embarcadero and view of the Oakland Bay Bridge that lights up at night. Staff was friendly and accommodating. Complimentary coffee and tea in the morning an d water always available in the lobby. Constant whirring noise all around the hotel didn't allow a good night sleep. One of the two elevators is under construction. Concierge must help with luggage since there are only stairs at both the front and back entrances.