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Great Position Breakfast a bit expensive
Everything except below. The selection of food in the restaurant and the attitude of the restaurant were poor.
The hotel offers fantastic rooms and is located next to all the tourist places. There is no parking lot nearby and the hotel doesn't have its own parking garage. The closest parking lot is 5 min walk from the hotel which is quite uncomfortable.
Warm, homely ambience and excellently kept. I have been staying at your hotel for the past 5 years and the overall upgrade is excellent. No negatives to report.
Welcome, level of comfort and service were excellent. Position in town centre could not be bettered.
The room was beautiful, the location was fantastic and the hotel staff was very nice. We would stay there again!
Excellent service and cleanliness and proximity to city centre - out of back door of hotel into main street, yet hotel quiet. Parking - very very difficult to get parking and Hotel not easy to locate because bus lane outside - buses often blocking hotel as one drives past.
the location poor rooms, no air conditioning, old building, smelly and noisy neighbor .
It was amazing vacation in ancient and splendid Altstadt with luxurious service! Our gratitude to this hotel! Special thanks to Fabian Haberle!
the site, the staff my daughter had an extrabed which was awful (the worst bed I have ever seen)
Fabulous location and great service from the staff. Unfortunately our sleep was spoiled by the Irish Pub down the street being open late and very noisy patrons echoing despite closed windows until 4am.
The Hotel Sacher was a charming hotel with an interesting history. We did lots of walking and It was conveniently located to shopping, site seeing and restaurants. The staff was great and very helpful during our stay. In the evenings we enjoyed having cocktails in the bar while listening to pianist play. The Hotel Sacher is a great place to stay!!
Mr. Reinhold helped us get amazing ticket to the symphony the day of the show. He was thoughtful in organizing a private tour and directing us around the city so that we didn't waste time or miss the hidden gems. Truly exceptional service!
The location and the friendliness of the hotel staff. The rooms were quite dusty and old. In fact, we came to know (from the management) that only some rooms were renovated and not all unlike what was stated in the booking.com website. On the other hand, the breakfast buffet wasn't really a 5-star hotel standard.
Please write at least 15 words
The service Incredibly small rooms
The ambiance and the location The old bathroom, quite unconfortable
The staff were very courteous and spoke numerous languages so it made communications easy. Also, they were very discreet and extremely helpful with any issues and questions about the surrounding areas. The view from my room were spectacular!!! Quiet, romantic, and close to downtown historical Salzburg. Nothing were wrong.
Wonderful vue, large room with a pleasant balcony, very kind and attentive staff, good restaurant. One of the best hotel I've ever stayed
Hotel is conveniently located for festival goers. Facility is old and room small.
always available, always ready to assist rooms are small and it is always a fight to get a room with a view
Sacher Hotel, location is perfect for touring Altstadt Salzburg. Junior suite was impeccable, and well furnished, entire staff most friendly and helpful, and service worthy of a five star boutique hotel. Absolutely, nothing.
kitchen, interior design, service, clearness
Outstanding hotel - staff were efficient and friendly as well as thoughtful. Room was full of character and exceeded our expectations. The atmosphere of the 600 year old hotel was fascinating. We ate room service food which was excellent - we were able to pick locally popular dishes as well as the usual chioces on Hotel Room Service menus. Parking was not convenient by the hotel, but the hotel took care of it all with free valet parking, so this was not a major issue.
Mixture between traditional austrian style and luxury Nothing to complain
The location is excellent, very central. The hotel is located on commercial street of the city, an area with restricted car access. Consequently, I lost at least 30 minutes trying to identify the address where I could not reach by car. Finally I called the hotel and they indicate me a different address for car navigation and so I got behind the hotel. Then I realized that the hotel has no parking and I was sent to a public parking (relatively close to ~ 200 meters). A very unpleasant experience, amplified by the fact that rain in that day and walk with luggage from the public parking to the hotel it was not the favorite part of a holliday day.
Great location - easy to walk to everything.
Restaurant was good but too pricy. For the rest, excellent stay!
Excellent location,very professional and helpful staff.I also liked the rustique room not lacking modern amenities.I would advise more English TV programs.
The staff was very friendly. The hotel is on a cute street in Salzburg, very close to shops, restaurants, and tourist sites. We would definitely stay here again!
This is a fantastic hotel! If you like antiques in your room and helpful staff attentiveness, this is the place to stay. The restraint is fantastic. Don't go to it if you want new fusion type food. The menu is very traditional. Each meal was prepared as if your Gran muter was in the kitchen herself. ( I don't know the German word for grand mother, I'm just guessing.) My wife couldn't have been happier with the stay. Comforters- I tend to be a little warm. The big down comforters were a little to warm for me.
charming small hotel in centre of town very noisy at night
Hotel Goldener Hirsch had all the promised alpine charm of a 700-year old hotel. The decor was quaint and we received a free two-level upgrade on our room. Very spacious as a result. Staff was remarkably courteous. A bit expensive for the included amenities, and the old world charm means some amenities are missing or outdated.
Wonderful staff and perfect location The carpet, TV stand, small sofa and small table and chairs felt a bit cheap and out of place with the rest of the hotel
The location of the hotel. We enjoyed staying in the 'old' part of Salzburg.
We were a party of five adults and everyone of us was delighted with this hotel. It had a great warmth about it from the moment you step though the front door and are greeted, in excellent English, by the people in the reception area. The rooms are beautifully decorated and very comfortable, they are another indicator of the pride the owners take in their lovely hotel. The time and help they are prepared to give you is another. Its location is just perfect if you wish to stroll around the beautifull city of Salzburg, it is on the door step. Breakfast was excellent.
Central Location More infromation on parking would have been helpful
The staff were very helpful and the location was excellent It was very accomodating
I loved the room. It wqas very romantic and it was a great deal for our money. I also loved the location, it was right in the heart of salzburg. The only thing we did not like was that it was rather stuffy. The window let to square, meaning there building surrounding the window and enclosing from getting any fresh air. The air condition did not cool off the room at night, so we got rather warm and could not sleep that well.
The room was lovely, spacious and better than expected. The reception personnel were extremely helpful and courteous. The bacon served at breakfast was underdone and chewy, should be crisp.
The hotel position to all the things needed to see in Salzburg, was EXCELLENT !! Need to have a choice of pillows and duvets (my Daughter is allergic to feathers !!!!!!! (You did change them, but polyester duvet, very thin!)
The location was perfect. The staff were very helpful & friendly would recomend
Based in the centre of Salzberg it was easy to get around. Some noise early in the morning. The church bells tend to wake you early if you want a lie in. Our room was not the cleanest I've been in. Holes in the wall above bed tend to make us think this was not well looked after. Dirt around the bed area and carpet.
Location , Free internet access
This hotel is in a great position within the Alt Stadt of Salzburg with great walking distance to the castle, Mozarts birth house, restaurants and the old part of Salzburg.
The hotel is located in the old section of Salzburg, right off Marketplatz. This is a perfect location for getting around town and finding a great restaurant. Everything is in walking distance.
location, only steps to all the historical spots. rooms are very small but adequate
Location was perfect - right behind the Mozart Place, few minutes to the main sights, but just away from the noise. Semi-buffet breakfast was served by a friendly staff, variety of local bread, slices of sausages and cheese. Staff were helpful, gave us tips on Salzburg Card and even helped us book our train tickets to Wien. After check-out, they have called a taxi for us, which came in 2 minutes. None
The situation of the Hotel was very good. The rooms were good and clean and the staff very helpful. We enjoyed the breakfast very much. The only down side of the room was the bathroom, it needed a little updating but was generally adequate.
Good location. Poor breakfast.
Excellent location (right in the Town Center), and the staff was extremely friendly and helpful. We would definitely stay there again and recommend it to friends. The shower was rather small.
The hotel was just where you want to be in Salzburg. It is in the center of the historic old town and an easy walk to everything. The breakfast was excellent - the best we had in our three weeks in Europe. If you are driving, get good directions to get there. Once there they give you everything you need to park the car nearby at a very good rate.
It very close to Mozart museum that mean you can walk around to old city very easy. Very nice staff and helpful.
Excellant location, staff were very helpfull and friendly
Very Good Service
Stadtkrug is in a great location on a quite pedestrian lane in Salzburg. Only steps to outdoor cafe's and shops as well as Mirabell Palace and garden and the river. Desk staff was quite helpful including warming up our leftover pizza from another restaurant and seating us near the window. We enjoyed the outdoor rooftop dinner of beef stroganoff and spätzle. Room was clean but small and modern.
The location is great for walking around the city and very very close to the river. The room was very spacious, clean and comfortable and we even had an infant and dog with us. The breakfast was excellent. The staff were very kind and helpful. You can not park at the hotel because its in a pedestrian zone, but there are parking ramps and lots available fairly close to the hotel. I did not like the fact that you can smoke in the hotel bar which is by the checkin desk, but we found that you were able to smoke in some restaurants as well, very surprised by this.
Location -short walk over the bridge to the old town, area in Linzergasse is also very nice. Room keys are a bit strange, remote control! Breakfast was a stingy affair.
A quiet, peaceful, city-centre location and a hotel with character.
Central Location N/A
The location was within convenient distance to all major sites yet very quiet. The staff was helpful and the breakfast was excellent.
Great stay at hotel, staff were helpful when asked to change rooms since next to the elevator. Nice breakfast and wonderful location to city. Rooms clean and comfortable. The fact that the hotel allowed pets since a large dog stayed and we could hear it barking until we asked to move rooms. Very smoky in the bar/ reception area. Be nice if they could have opened a window.
location good, good breakfast selection room safe was not working and despite asking ,it was not fixed,however safe facility was made available at reception
Location was great. Hotel staff was really helpful and friendly. Rooms were clean and it was all in all great stay and great service. Thank you. Everything was fine.
The experience was wonderful, the room was clean, the staff was extremely nice and always helpful. It was my 2nd trip to Salzburg and my friend's first trip. We would book this hotel again next time without question! The hotel food for lunch and dinner was amazing! Breakfast had a wide variety of food. We had one of the smaller double rooms and it was great!
Location, decent restaurant, price No Wi-Fi, uncomfortable bed
Location, excellent service from Ulrike and the restaurant staff. Good food. Disappointed to find the spare bed propped up against our window but we moved that so not a problem
the restaurant was excellent and the staff were extremely helpful and friendly the shower soaked the bathroom floor
The lady who seems to be the owner was really kind and very efficient. Location was perfect. We did everything walking.
This is my third stay at this Hotel and I love the Innkeeper-Ulrike, she is charming, entertaining, always has a smile and kind word. The location of this Inn/Hotel is ideal for walking everywhere in Salzburg-it is so romantic to be in the heart of the olde city w/the Fortress high on the hill overlooking the storybook town. I highly recommend. This is not a complaint but a suggestion. Our bed was an iron canopy bed, king size, which was great but it truly needed a box spring as it was so low to the floor and was almost dangerous to get into, for fear of brusing your self on the metal- I know this is quite European, not to have a box spring but it may be the time to upgrade- We do low the the down pillows and comforters-they make it all worthwhile.
The staff was wonderful! Our room was also wonderful! We would go back here again!
The last day we checked out and left our luggage at the hotel for a couple of hours, meanwhile, they realized that we had left shaving foam and some razor in our room, so they placed them in our luggage which created a problem when we were checking in at the airport, as these items are not allowed on planes. We are sure that they meant good by putting these things in our luggage but I think they should be conscious that these items are not allowed at airports
It was right in the heart of everything, but a cab ride from the train station. The shower had no door and the bathroom would get flooded every time we used it.
We liked the location of the hotel. Right in the middle of everything, walkable distance of all the important sites. The friendly staff helped us. It was very noisy. We had a room that was on the street and the single window let all the noise come in and since there is a restaurant on the first floor the noise was from late at night and started again very early in the morning. If I stay there again I would ask for an interior room. I would also improve the breakfast with a little more fresh fruit.
Perfect locatiin. Amazing stay. Staff was very attentive. They went out of their way to assist my mother and even drove to a local market to purchase soy milk for my breakfast. I'm in the travel industry and highly recommend this hotel
Good design, comfortable Poor quality of breakfast, lack of space
The location within easy walking distance of most of the tourist sites of Saltzberg. The bathroom mirror was too high for me to see myself. I never figured out how to press the button correctly on the ground floor. I would hav eliked the dining room to be available for breakfast from 7:00 A.M.
great location, service excellent, rooms interesting and comfi, no complaints whatsoever no bath, only shoer, but a good one.
Excellent location, friendly service, stylish and modern interior design No
even having opened a few days before my stay and not in full operation yet, the hotel is a MUST !!! just great... There is no parking at the hotel, must leave the car in a city parking lot, 5mins away, but the hotel has an agreement for its guests...
Great location, very comfortable room, good breakfast, friendly staff The parking is miles away, but I guess it's inevitable, given the hotel's location in the middle of Salzburg's pedestrian area
beautiful room and very close to Christmas market Breakfast was good, can be a little bit more variation.
it is in the perfect locality for a short stay in salzburg, all the staff were fantastic and the recent refurbishment was very stylish and did not detract from the old world charm of its surroundings. a great find if you are looking for a " hip " getaway
Very friendly and accommodating staff with great restaurant recommendations. Well layed out modern rooms
the location and the design of the rooms. the access to the hotel is a bit tricky. the addition of hot food to the breakfast spread is highly recommended.
Excellent location,nice staff and very good breakfast excellent
Staff was extremely attentive. Great looks, beautiful room and phantastic location of the hotel. Unbeatable value for money even in high season. Highly recommended. We will come again! The breakfast was relatively simple but sufficient.
Extremely helpful staff Noise-spill from other rooms. Below average bathroom. Price when compared with other similar hotels in W. Europe.
Very nice Hotel in the best location in Salzburg.
The receptionist"Dietmar" is very nice and helpful.The location is in the heart of Salzburg, wouldnt be better than this. -
The rooms are spacious, clean and well conceived. The location is splendid. Staff is very efficient. Difficult to find your way when you arrive by car as the official address indicates Getreidegasse (pedestrian zone, no access for cars). The hotel has a second entrance at the opposite side of the building where you can shortly park the car for unloading. The public garage is very close and easy to find.
Location. Great staff. Breakfast buffet was amazing. Pillows are useless. Shower has a really low ceiling.
Actually not that much! The room was plain , wifi did not work and there was one laptop for all hotelguests, breakfast was a battlefield if you arrived afyer 9 am .
The hotel was very central and had a lot of ambiance. The bar area allowed smoking which was a bit of a shock now that Britain is smoke-free!
Its position. It's near the old town and you can have everything in your sight in about 5 minutes. my room (wasn't in a good spot - 1st floor) and the smell from the kitchen in the hall. The breakfast was just good but according to the room rates it should be more qualitative and rich.
Location was excellent & staff extremely friendly & happy!
Restaurant staff particularly friendly and helpful. Food (breakfast and dinner) very good and very good value. Eat outside if you can. Reception staff a bit 'stressed' [need more staff on duty at busy times]. Although our room had aircon, it didn't function fully [cool air, not cold air]. We also overheard other guests commenting on the same problem. The staff 'pretended' they didn't know of this problem. They urgently need to upgrade the aircon...for a town centre location [with the noise you would expect] you need to have the windows shut at bed time, without melting!
The room was great -- a studio, but it was just me, and there was enough room to spread out a bit. Stayed four nights and never felt claustrophobic. There is no concierge per se -- rather, the front desk staff acts in that capacity. I had one question that was either ignored or forgotten and got bad information about booking the shuttle to Munich. A concierge shouldn't have to google everything.
Room amenities, location, breakfast N/A
Venue was very central, staff were friendly & helpful, food provided (ie breakfast) was high quality, Health suite allowed for a lazy morning of relaxation and the added bonus was the cafe downstairs that appeared to be the only and certainly lively late night bar! The twin room was on the small side for two people, you could not get by each other easily
Great location and staff. Very nice breakfast ! singles are very small older floors in the apartment that make lots of noise when walking around.
Service from staff, breakfast, location
Friendly staff, good italian restaurant downstairs If you have an option, choose traditional room. It's much better than "modern".
The location. The room was big. Breakfast had limited things but all were of good quality. Double bed was actually two single beds with two matresses and two quilts. Furniture was old. According to the description, internet was available through modem at the room; didn't say that you have to pay 35 euros guarantee to get the modem.
ideal location in old town and good public transport to get there no air conditioning and the hotel has an Italian restaurant and the room and hallway always had a smell of pizza even first thing in the morning. Also as I had to keep the window open for air the bell tower clock strikes regularly even into the night so it keeps waking you up
I liked antique furniture and atmosphere. The breakfast was exellent. Four stars hotel would have a real luggage room (with key, shower, cloak room)
Excellent location. I had booked a single room and was given a large room. Good breakfast. Sound isoloation of windows and between rooms could be better.
The staff on reception were excellent. Very helpful, polite and friendly.The hotel's own car park/garage was very convenient to use. No
clean, comfy and breakfast was good
Clean, quiet & big room. Good location. Very satisfied.
nice staff, free internet, sweet furniture, nearby the river of salzburg city not very easy to find~ complicated location
Conveniently situated. Acceptable breakfast. Quiet. Good starting point for exploring Salzburg. No WiFi reception in rooms.
The staff were very helpful, and also recommended a great Sound of Music tour which had a hotel pickup. The hotel is in construction, and only some rooms are finished. The workmen were in the lobby and front entrance and had really loud work equipment (but only during the day - the night was peaceful). When I arrived, my room was already open and the workmen were using the toilet and chair in my room.
the staff were extremely helpful and friendly, and they were all willing to help with directions or give recommendations on things to do in Salzburg.
Friendly, helpful staff-provided directons, maps of city, booked&obtained tickets for SOM tour. Location-walking distance to all major tourist attractions, plenty of restaurants, bars, pastry shops, etc. in the neighborhood Not easily accessible by car, due to one-way streets, construction, etc.
the central position, close to Mozart's Wohnhaus quite cheap structure, similar to a youth hostel; the breakfast was poor. When we arrived they gave us a room on a street where they were working; kindly they moved us in another room, quiet but with the windows on a restaurant with a lot of smell of fried food
Very close to everything. No
good location all staff friendly and helpful, excellent breakfast, able to access breakfast a little earlier on last morning. Also most helpful in returning item to us which we left behind- thankyou
Location is good. The breakfast is poor