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Very spacious rooms and a lovely garden you can see while you have a complete breakfast. Good location with many options of public transportation and restaurants.
Very convenient location. Very rude staff, room had multiple problems, broken toilet seat, TV not working, window not closing etc, They repaired all but would not stay there again.
The hotel is beautiful, with a very impressive interior, its very clean with a gorgeous enclosed garden. Highly recommended.
Great Location - only 15min walk from Trevi Fountain / Colosseum. Rooms are quaint and spacious. The garden area is very relaxing. Early check - in was not facilitated
I loved the room and grandness of the hotel itself also very centrally located within walking distance to most of the attractions. Friendly staff as well. /
the airconditioning didn't work and we were not informed about this when we arrived at the hotel. As it was july and very hot the entire stay at the hotel was very uncomfortable. Wasn't worth the money.
Very clean, polite staff, good breakfast buffet. Very close to the metro stop, taxi piazza, and train station.
Breakfasts, although the same everyday, were good. Good strong coffee. Very relaxing courtyard. Rooms with courtyard view were a liitle noisy due to 2 weddings, during our stay. Didn't have dinner during our 5 night stay. A little pricey.
The location was excellent. The rooms were clean and spacious. The people at the reception desk were always helpful. The (included) breakfast was completely amazing. We especially loved going to the garden room restaurant to have a beer in the late afternoon to cool off and rest a bit (they also brought a bowl of peanuts, a bowl of potato chips, and once, a bowl of mixed snacks to go with). One night we were too tired to find a local restaurant so we ate in their restaurant. The food was good, but pricier and not as marvelous as the local restaurants off site. But that's in comparison to the fabulous food all over Italy, so its a really high bar.
the size of the room he breakfastwas not the typcial italian style .Not enough selections and no toaster for bread. rate the breakfast poor.
The hotel was very clean and comfortable, and the staff friendly enough. Considering the value of the rooms, I thought the price of drinks in the hotel bar were a little expensive. Also, we stayed in a "business double room", and our friends stayed in a "standard double room". Their's was the larger of the rooms.
rebuilding around hotel
Clean, friendly staff Noisy. Pick up of linen racks at 6 am in the morning under our window made an awful noice on cobblestone!
Convenient location, friendly english speaking staff
We did not like anything the hotel was not as advertised and when we complained they said they would call the police and we would not be able to leave the country - so how do you thin we felt. The first room was dingy the second the bath leaked and they said ther was nothing wrong with it so we spent the time wading through water in the bath room the lifts didnt work do I need to go on!!!!!
We weren't happy with the first room that they gave us. But as we request to change our room. They gave us a better room without kept us waiting. The first room that they reserve for us was one of the worst rooms of the hotel. In addition to that, wake up call and car service to the airport was terrible. We made a reservation one day before and recomfirmed our reservation twice. however, there were neither a wake up call nor a car waiting for us. If we hadn't fixed our alarm clock, we would have missed the plain.
Ease of booking, location of hotel n/a
Location Antiquated lift
Location, friendly staff and coffee during breakfast Breakfast choice
Need some towel rails in the bathroom - there was nowhere to hang wet towels.
It is really close to the sightseeing points nothing
Nothing like it! Bad manner stuff!!! I use my cell phone roaming to use 3g for search place! Why? Cuz they said their Internet was broken! For 3 days! I totally do not trust them, I asked other guest, they told me they can use wifi! So, the stuffs lied to me!警告大家，千万别住这里！前台那些人素质超差！
convenient to Termini train station, almost all buses and both metro lines pass through it, so even during midnight you can find a bus back poor breakfast,no fresh bread
Very friendly staff, surprisingly great breakfast opportunities! Great location, especially for catching the train! Loved our stay!
The view was terrible we were placed in the back of the hotel where the fire escape was, they did change the room to the top floor with no view! This was our 1st wedding anniversary my husband did explain but they did not really care, they also have no iron so we had creased cloths and they said that it is Itailian law no hotels have iron's we went into a couple of hotels and they do allow iron's!
I liked the cleanliness and the kind staff ... I didn't like the hidden charges at the end for $6 per day per occupant. Maybe I missed it in the opening contract but I think when I pay in advance everything in the beginning Payment
close to everything nothing
Large room and bathroom. Very quiet even although room was facing the road. Very close to Terminii. Decor excellent. Staff very friendly and helpful. Lovely hotel - would stay there again. Shower head was connected to the wall about a foot above the bath. Breakfast ok.
Excellent location, very clean room, reasonably spacious, great shower. Breakfast could have been better....
Location is near to Train Station and near to Rome Historical places. Separate place in the room for couch and desk .. Old fashion room Style , Breakfast could be better
Bedroom and ensuite were very large and very new so everything looked fresh. The bathroom had double basins and a large bath. Location was excellent and very close to the train station. The bathroom had only had a hand-held shower in the bath so it was difficult to shower properly. Some aspects of the breakfast were very poor - more youth hostel than 4 star hotel. The breakfast room was so cramped that you could not move between the tables to get to the buffet without asking people to move. I was seated at a dirty table, and even when the last guest's dirty plates were removed the table cloth was still covered in spills and crumbs. The fruitjuices were artificial and undrinkable.
The location was great as I had no problem walking to most sites I wanted to visit. I would have liked a clock in my room.
The room was beautiful and clean, the staff friendly and helpful--all positive things to say about our stay. It was expensive for us, but for the quality of the room it was a very good value. No English speakers at the desk. I know we shouldn't expect it because, after all, when in Rome do as the Romans do, but it would have been helpful.
it was clean and the location was good. the staff was not very nice.and my room was very small and the view was pretty bad.
service, reception, internet, room. nothing, everything was at the highest level for the hotel 3 *
Location, close to Termimi and both metro lines Strange room without window, very poor breakfast
The view from the hotel room was nice ( 4th floor) The staff serving the breakfast could have a little knowledge of English.
Location. Cleanliness. Comfort. Small room. Aircon did not work.
Close to allo public ransport. Quiet. Buffet breakfast ample. Cleaning stff did not clean/sweep room well.
Very central. Good directions, easy to find Asked for a double room rather than twin but allocated twin room on arrival. However the room we were allocated was spacious and extremley clean, very impressive.
v.good location and comfortable room
location, excellent service from the staff, room comfort, excellent resturant
Perfect Location: very close to Railway station and hop on hop off buses. Yet quite close to all main attraction. Hotel staff is very helpful and polite and can recommend nice restaurants nearby. Rooms are extremely comfortable and clean. Highly recommended!!! it was a bit too warm in the room and we couldn't cool it down using AC. But opening windows has helped
Excellent location, friendly staff conversant in English, comfortable room, and an early breakfast which for tourists with a full day planned was good.
excellent location , very fast elevators ,
Good location .. close to transportation, tour agency close by, easy walk to tourist areas. Great breakfast buffet included with stay. Staff was very friendly and helpful. bathroom sink was cracked, stains around the tub faucet, tub was dull in appearance ... probably old and needs to be replaced.... internet connection weak or intermittent,
good enough for short business trip central lokation but really nothing around. very late chek in- after 2p.m. It is a question how to plan the day if I could can get in at 2p.m. ?
Rooms were spacious and very clean, good location close to metro and termini station, good breakfast buffet, friendly and helpful staff
Excellent room (inlcuding facilities), location, and staff. No.
Excellent hotel, very well located next to central train station. Breakfast was great. Staff were great. Highly recommend. Roof above shower was moldy, didn't affect our stay, just our perception.
Our stay at the hotel Roma was very pleasent and we would have no hesitation recomending it to our friends The bar area was not very appealing, Could use a bit of jazzing up, Having some local draft beers on display would help.
Staff was quite frustrating. Overpriced.
Room was very comfortable and well designed. Location was great. 2 min. to Termini(main train station and metro) just ı didnt like breakfast even no olive.
clean, modern, spacious rooms very good value for money 3minutes walk from underground and termini station
Great staff! Location not the best, but it is only about a 3 minute walk to the metro station and there are still a few restaurants within a few blocks.
Fantastic location. Modern, clean rooms. Good breakfast, and very friendly staff. The rooms are kind of small.
location near train station
Good breakfast variety, Very helpful and pleasant staff, fantastic location if you are travelling around Italy
All staff were very friendly and helpful, epecially the reception staff T.he choice of english speaking TV channels was restricted to news channels. Woulkd have preferred access to drama/documentary channels too
The rooms on the sixth floor are very quiet, especially considering the hotel's proximity to Termini Station. The bed was extremely comfortable. We booked two superior rooms but one was much larger and better equipped than the other although I was assured at reception that they were both the same quality. At 211 Euros per person per night (including breakfast), I think the superior rooms are rather overpriced.
Modern, clean, and convenient to train station, shopping, and restaurants. Price of room with twin beds pushed together was $266 for one night. Price did not include WiFi. Desk clerk tried to get us to upgrade room for an extra $70 to get a double bed, free WiFi, and a small balcony. For $266/night, I would think they could throw in WiFi. Also asked desk clerk to make change for a 50 Euro. I was told they didn't make change and I should go to a small store across the street. I would not recommend this hotel to anyone as there are many other hotels in the same area that provide more value for the money.
Location was good Just felt it was over priced, not very good value.
Excellent service and location.
Service very slow. No view at all from room.
The staff was efficent on check and check out. The spa staff was not attentive to be kind, first rescheduling a treatment and then being more than 30 minutes late on the new appointment time. They seemed unhappy and offered no regrets when we decided to cancel after waiting with no up date until we left. We had an interior room and fortunately it was too hot to think about sitting on the balcony over looking to courtyard because the dumpsters were in the courtyard and smelled when we stepped out there on arrival. This is a poor use of this space regardless and the Bauer can do better.
All people were excellent
the location, the building, the decor, the luxury for a five star luxury hotel of this caliber the tv is very small and cold and it contains only one english channel and 15 italian channels !!!!! Also the breakfast lacks variety:
Loved the spacious comfortable bedrooms and bathrooms - a haven of tranquility after a busy day of sightseeing in Rome. The staff were so impersonal as to verge on being uninterested. Lack of central lobby was unatmospheric and the hotel's location is poor for sightseeing. They also haven't got their roof top terrace sorted out properly. Lovely idea having a pool but it's very cramped.
Rome was fabulous but hotel was a huge disappointment. Expensive for what it offered. Dinner for 2 was 250 euros and breakfast was 25 euros per person. Breakfast was disgusting with scrambled eggs that tasted like rubber. To iro a handkerchief was 9 euros - not that we did but this gives you an idea of what a rip off it was. Swimming pool is a small plunge pool and was out of service anyway.
The service was amazing from the bell boys to reception as well as the dining area. The hotel was in immaculate condition. I don't believe the photos on the internet did the hotel any justice.
high standards, beautiful rooms, location settings shower/ bath was low pressure and hard work. there was no view from our room.
Our hotel room had a very strange, undesirable odor
The central location and general standard of the hotel and the helpfullness of the staff.
great location thin wall, small breakfast room
good location easy to get to main atractions
It was convient for the railway station The room was very hot the fan only blew warm air, and with window open room was very noisy,
This hotel was lovely and much better than a 3 star. The room and bathroom was massive with plenty of mirrors--since it was 3 girls in a room it was a benefit. Extremely clean, beds comfortable and staff extremely helpful. breakfast was lovely. Grat hotel and location The hotel was superb we have no complaints and i have stayed in many hotels
The breakfast buffet was incredible
the shoe shiner at the bottom of the stairs was great!!! Location also was easy to get to everything, right beside the main bus terminal No carpets in the room...A bit Sterile
The hotel was very conveniently located near the train station and was clean and well appointed. The room was clean and bright and had all of the amenities I was looking for,
Very good location, near many sights. Roof terrace was excellent. if you went to breakfast abpout The noise from outside disturb little bit on early morning.
Confort and size of the room; localization. Excellent breakfast. Extend the breakfast time until 11:00 a.m..Have facilities for tea/coffee inside the bedroom.
big room, clean bathroom extremely poor breakfast; to expensive for the services offered
View from roof top bar Check-in not efficient. Initially taken to a room that was already occupied
The roof terrace has wonderful views, and the hotel overall was very comfortable The hot water could have been hotter! Unfortunately, the service on the roof terrace in particular was poor, slow and amateurish, unlike that in the rest of the hotel.
the roof terace is very good and the view is breath-taking-saint peter church in the night, the room was really big, they expect us with the extrabeds done and offered us a bottle of wine
Hotel location could not have been better (across the street from Termini). Breakfast was much better than expected (full breakfast not just continental). And the rooftop bar was a great place to relax.
This hotel is in a great location for public transport. It's 30 seconds walk from the bus/train/metro station which all connect. The rooms were spacious and clean. The staff at reception were very helpful and friendly. I had no bad experience or difficulties during my stay.
the location is very convenient.the staffs are very passionate to give help. facility ( e.g. TV ) is a bit old-fashioned, and not much international program available.
cation near terminal, large room, breakfast It was cold at night, we asked to heat the room, they told us that they had to economise and we changed the hotel
Very nice room. Best we had in two weeks in Italy. Excellent breakfast included. Very convenient to train station, metro station and bus tours. Easy walk to Colesium, and most major points of interest. Easy to get everywhere. Front desk and wait staff efficient but stand off-ish--not what you could ever call welcoming or freindly. No different, however, than the typical lodging in Italy.
The hotel is in a fantastic location about 5min walk to the roma termini and the metro that is next to the termini. The staff at the front desk are business-like who are generally helpful. The room we had were very clean and well laid out. We had a wonderful room with a open view of the city. We did return to the same hotel when we went back to rome to transit to go home. Breakfast at the hotel is abundant and staff in the breakfast area are fantastic. Very prompt and very friendly. Food are replenish quickly. Overall, we were pleased with our stay. We wish price were less expensive and internet access free of charge will be excellent. The hotel could also stock a couple of adaptors suitable for vistors from asia at the front desk. The staff did direct us to get suitable adaptors from a little shop nearby to buy.
All was very nice except the carpet it needed to be cleaned.
The staff are extraordinary helpful! We lost our passport in Rome airport, the staff were actively to help, Giorgio replied my email in a minute! And I even received the Thank You Email after check out! Before arrival, the staff Cristian nicely replied all my question and arrange the airport pickup for me! The hotel is not a big hotel, but chic, nice and beautiful! I will definitely return and spread the word.
We stayed 3 days and absolutly loved it! We travelled with a 10 months and 2 year old. The room was big enough for all of us + double stroller to move around. Really clean. The bathroom is very spacious, clean and even has a switch for 110V appliances! Hotel was within walking distance of main monuments. Very friendly staff. I can't find anything negative to say about it!
It was central to main attractions. Clean pleasant. I would not hesitate to recommend this hotel. The only thing I would recommend if they had tea and coffee facility in the room.
Good location, a very nice facility, exactly what we needed. The staff was most helpful, they couldn't do enough for you. They responded immediately to any requests.
The family room was excellent and value for money. The staff were very helpful and spoke good English and the hotel was well located near Termini Station and other tourist attractions. The hotel is new and very clean.
Simplicity and great value for money vending machines. Location was fantastic and the staff very helpful with booking taxis and restaurants
The roof top terrace really nice , getting wine and beer from vending machines funny Small rooms
Great hotel close to cafe, shops and historical sites. Morning buffet is top notch! Thank you.
This hotel exceeded my expectations. The room was surprisingly spacious and the bed and pillows were very comfortable compared to other hotels we stayed at during our trip. The bathroom was also very nice. The restaurant in the hotel was very nice and the food was very very good as well, just a little pricey. My only complaint was the location. Although centrally located and right across the street from the train station, it was too busy for my liking which made it somewhat noisy in our room.
Location was superb. Staff was very friendly and accommodating and the property itself was quite impressive. Wonderful property and location, but my room (which was lovely) was on the first floor and the noise level was pretty bad. I would certainly stay here again but on a higher floor. The breakfast, although good, left a lot to be desired for a luxury hotel. I was expecting better especially in Itsly where many like myself travel for the food.
The value for the room. The room was very comfortable. The staff was superb. I liked everything. The bar. The restaurant. The breakfast. Nothing to say bad about your hotel in my opinion.
The location near the central railway terminal is excellent. You will be within easy walking distance of many museums and ruins.
Friendly staff, excellent breakfast required repairs, no free WiFi
Good location. Good sized room Maids left room doors when cleaning and camera stolen. Tv no English language programs Breakfasts same every day
Great spot near termini Flat pillows, room too hot (in March!) and air con didn't work
Staff were friendly and helpful. Excellent restaurant. Lack of tea/coffee making facilities in room
Near to train station Very old furniture
location the lighting in the room very poor and the mattress/pillows very uncomfortable.
Friendly stuff, nice and clean environment.
Great location, within walking distance of the main train station therefore made it so easy to get around Rome
facilities the room was really small, not very confortable and the bathroom was ridiculously tiny...
Great location The lipless shower that managed to soak the entire floor everytime we used it!
The whole atmosphere was very nice and the staff very helpful and gentle.
Close to everything, friendly staff (except front desk), A/C worked great, nice TV's, comfortable bed, made arrangements for airport transpo Poor signage from the street Internet connection in room not good Upon checking in, was informed that we had no reservation and tried upselling us to superior room. When we declined, they found our reservation, they forgot wake up call twice
good location and friendly, helpful staff . Ideal for city break. poor water pressure ,shower temperature changed from hot to cold during showering
Room was huge and hotel was centrally located. Hotel was located on a somewhat busy street so you could hear cars and people late at night.
The Best is the situation. Not very much to say good about accpomodations and staff.QUARTOS Interiores , são muito pequenos e devido ao calor é impossivel dormir. I stay first night in the room number 620 and I change second night for another room.I Strong advise people not go for room 620, because is interior and thave the problem t is are very warm( and the Hotel knows. Even if you can have a good price, I stongly not recomend.
Staff was remarkable. Location was perfect. Higher expections because of the star ratings. No windows, so had no idea of time of day... we felt very sufficated.
-Nicely appointed entry way right off Via Nazionale. -5 Minute walk to and from Termini -Walking distance to Colleseum, Spanish Steps, Eman. II monument etc. -Nearby Allesio, an excellent restaurant around the corner with reasonable prices and excellent Roman dishes. -Beautiful balcony that came with the room. -Ordered room service of wine and appetizer to be ready upon arrival. Executed perfectly and affordably. -Wonderful breakfast with ultra professional staff -Typical European small rooms comparably -Tiny shower -No in house massage services -Small lobby -Connected beds versus true king or queen size bed -Stayed 3 nights but only offered 1 complimentary water to the room.
The staff were very helpful and the location fantastic The room was tiny!
Location was excellent Bedroom and en-suite bathroom were really small with no outside window
duvet covers insteed of blankets that other hotels use.
Design of the room Reception was poor, unfriendly, and not professional.
The single room was not very clean, and had a smell that came in from the open window from a rubbish bin outside.
Good location. Hotel could need a renovation
The location was great. Easy access to most of the Rome attractions. hotel nice, stuff friendly. Room could be larger and the breakfast was definitely not on the 4 stars level.
Hotel is clean and staff is nice Bed whas not at the level. Bathroom needs renovation asap its clean but very old fashioned.
Interier of the hotel look very royal, and look very good. Good location near Termini station. The services is comparative to 2stars hotels.Is not possible consider it as a 4stars hotel. Internet conection is not free, a lot of things in a room were broken, or were getting broke throughout. Heating too noisy, that was not possible to sleep normaly. When we turned it off, was too cold in a room. Safe broken as well, was not possible open it. First day cleaning at about 4pm, what disturbed us while having siesta.
The staff were very kind
Good service in the reception.Very good and clean bathroom ond room.
Close to many city attractions, museums, etc. The reception staff, with exception of Fawsil, was way too cold, impersonal, no signs of emotion on their faces. They need desperatly extensive training regarding human relations. A smile or a corteous attitude goes a long way and costs nothing, yet makes people feel welcome. Especially tourists. same goes to the breakfast room. The guy , looks too stiff with a superiority complex and a total lack of courtesy. Recommend training to all of them. The sheets were stained with blood and were not changed during our five day stay.
Comfortable room,very good staff on the receptin. There was much noise of traffic. A bad coffee.
Staff, location, breakfast
Breakfast, Cleaning in Room thin walls. could hear noise from other rooms
Decent breakfast and rooms are clean AC was disabled despite hot weather