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Old Northwest/West University
Good customer service. Room comfortable. The bathrooms need to be updated. Pool wasn't available, was under construction. No notification about it.
While the hotel was otherwise pleasant... I had about $3,000 worth of belongings stolen from my car during daylight hours. When filing a report with hotel security, it became clear that their job was not to assist me but to protect the hotel, as the first words out of each of their mouths were, "The hotel isn't liable for your stuff." Security also refused to show or provide me the security video from the parking lot, although supposedly shared with the police. A shame they can't keep their own parking lot secure.
Air conditioner was load
The shows. The cost was almost $200 for one night for a room to sleep in, nothing more nothing less. The reason for booking was for the midway when we got there we realized the midway for the kids was open to the public we should have booked a room with perks (a pool, free continental breakfast something!) and just gone over to the midway for a couple hours. Not at all financially family friendly. When I asked to cancel the room we were disappointed the woman at the registration could care less. Wont do that again.
Good value. Excellent service. We requested a non-smoking room but it still smelled like smoke and the blanket had a cigarette hole. I could barely fit in the shower. The bed was a little uncomfortable.
Price! They've installed hardwood floors which look beautiful but it sounds like trying to sleep in a bowling alley when people walk across them with shoes on. Carpeting is much better for keeping noise down coming from people walking in the room above you.
Got to Reno unexpectedly too early the room wasn't ready but they helped out to give us an earliest as possible check in ,the staff was very nice, room was clean, location was great and overall have a great stay..
Not a thing A/C didn't work rooms old and nasty. Lights didn't work. Things left from past people