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Location and convenience No Bath robes and slippers in the rooms.
Everything was excellant from start to finish. Great location, all the main sights were easy to reach. Very comfortable and clean, excellant breakfast. They even left a bottle of champagne in our room the night of my boyfriends birthday. I can't fault anything about this hotel, I can't believe people complain about it.
the service was excellent. The staff was always happy and attentious. the building and the room were first class. The shower was too short. Thats the only thing we have to complain about this great hotel
The location of the hotel was excellent, right in the city centre and a step away from Namesti Republicky metro The breakfast became boring, not much variety with hot food and the boiled eggs were very hard - there was no option to have eggs cooked the way you like them. The room was standard, unfortunately there were chocolate wrappers to the side of the bedside cabinet and an old pair of slippers under the bed. This was a bit off-putting. Although the hotel is ranked as a five star, it seemed more like a four star. It is still a very nice hotel and I would recommend the hotel for city breaks or business trips.
I liked the attention of the staff the most beside the excellent room. No complaints
Large room and bathroom, huge and delicious breakfast included, good location at junction of old and new city. Wonderful executive sitting room with free wine and drinks and food and friendly staff. Smoking was allowed in the public bar/lounge which made it unpleasant to sit there. Also, it would have been nice to have a nightlight in rhe bathroom. ,
The beds were very comfortable and the room spacious (for Europe). The staff was very helpful and friendly. An included hot Breakfast Bar was very much appreciated. The location was perfect as it was the spot where most tours kicked off. Nothing! I would absolutely stay again!
Brilliant. Staff excellent and friendly. Wide selecton of breakfast - cooked breakfast, fruit, cereal, breads etc. The room was clean and well furnished. The bed, pillows and duvet were incredibly comfy. Bathroom was a good size with a great rainfall shower. On top of this the location was brilliant; everything in walking distance. Room service charge of 200CZ for every delivery. I thought this was a bit extortionate considering I wanted something which was only 120CZ in the first place.
Helpful staff, spa was excellent and location perfect. Included breakfast was a great addition Room didnt get turn down service and bed linen wasnt changed even when card left on bed to request this
Everything was fine, location is especially excellent... Breakfast room was small and crowded... Some staff was very helpful but there were also some guys in the breakfast room that were not polite...
The situation, the quiteness, the praticality Aircondition (Functionning only on the prefixed degree by the Hotel)
The welcome was the best I've experienced in all the hotels I've stayed in. Both the Porter and Receptionist made sure that we were alright, and I saw them treat other guests in the same professional manner.
Very quiet and well located in city center. Good Buffet breakfeast. Nothing
Rooms and breakfast fantastic. Located 5 minute walk from old town and bridge Only that people were smoking in lobby
Great walking distance to everything with good facilities and friendly staff. Rooms were very nice as well. I reccommend staying here.
Very comfortable room. Exellent breakfast. Freandly stuff. Very goid location.. All is Exellent!!!! Thanks.
Clean, mostly helpful staff, modern hotel. Fine breakfast. Satisfactory WiFi. I missed the first two nights of my stay because of missed airline connections, owing to a medical emergency of another airline passenger. I called as soon as the plane eventually landed. I was 5 hours past the cancellation deadline at this point (5 a.m. Prague time) and the reservation staff was not at hotel. I called 9 a.m. Prague time and explained, asking they not cancel my reservation. This happened two nights in a row due to airline intransigence. Reservation staff refused to budge on refunding either night's stay, even after I had to extend the stay by one day and spend another $150. I thought this very poor customer service.
the room was very clean and the staff satisfied all our requests. nice breakfast. although we paid with cash when we left, for some reason my credit card was blocked for a few days after our check out and i had to ask my bank to resolve the problem.
Design Breakfast Bathroom Location Staff Warming floor in a bathroom Too much hot in the rooms and no ability to change it
I like location of Hotel, design of Hotel I didn´t like smoke at hotel loby , it is not normal situation
Hotel location is very convenient, near historic center and restaurants.Internet connection is not wireless, but the cable one and pretty good, The staff is very helpful and professional.Overall good hotel for fair price.
Good staffs Blankets were not big enough
I had a comfortable and pleasant stay at the grand majestic plaza. The location was great to walk down to all the major attractions, room were clean and beds comfortable and wifi worked great in the room. The breakfast was a good spread and they even make omelette or hard boiled eggs on request. I wish they had a gym. And found the housekeeping to be lacking - one day they forgot to put back the shower gel, which was frustrating to discover after stepping into the shower. And sometimes they'd forget to restock hand towels.
I loved the fact that everything was within walking distance and the staff was great! The only problem we had was an issue with our shower that was taking to long to fix. It took them 3 hours just to tell us that we have to move rooms.
The staff service is outstanding, perfect and very nice.
Staff spoke English very well and helped with every little detail.
The hotel is situated next to the one of central street in Prague. Service is excellent. They have problem with Internet connection. It was exception that this time I really had to connect with the Internet... but I couldnt.
Quality of fixtures and finishes was high - Bathroom very nice, Breakfast room and selection excellent. Service of all staff very high. Location very good.
Staff very nice and helpful. excellent service we stayed in a room next to the lift. the noise was terrible!
The location and the decor. No.
If next time I am go to Prague, I will stay only this hotel.Thank you.
The location was excellent. The room was luxurious. The breakfasts were plentiful and delicious. It was terrific having our car taken care of at check-in in this very busy city.
The day we left my 13 yr old daughter was sick - we were allowed to keep one of our rooms without any fuss until 7.0p.m. - she was much inproved by then - that touch was just great No
location is excellent. you can do all the important sites by walking. you don't need the metro. It was not 5 stars hotel service. We needed to argue about late checkout although the hotel was empty, the food in breakfast was cold, the room was small and no ventilation. The price of the transfer from the airport was outrageous.
Proximity to all sites in Prague, to the metro, to the trams, to the shopping area. Service excellent. Bar very quiet at night. We had to go out to have a drink in a social atmosphere.
From the moment I arrived, Oktavi at the front desk established this Hotel as Superior in every way, I honestly felt like I was being received at a 5 star hotel. The room was excellent, enormous windows, luxurious linens, a bathroom that anyone would envy to have in their own home, (a full-size deep-set tub, antique external plumbing fixtures of stainless and brass, Carrera marble everywhere, a bidet and plenty of counter space). Breakfast was the best of 8 hotels I stayed in on this visit, endless variety, perfect service, mountains of choices. I loved this hotel, it was worth twice the price I paid for it. Housekeeping was the only weak point, but even so, it wasn't bad enough to complain about. It was only a shadow in an otherwise perfect experience.
I am picky and spoiled when it comes to hotels. I stayed in an executive room for three nights here and it exceeded my expectations and rivaled some of the most luxurious, expensive hotel rooms I have stay in -- and at a small fraction of the price!! The hotel is a short walk to everything, a train station is less than a block away, and a tram runs right out the front door. When you first enter the hotel, the lobby is deceiving because it is small, worn and, dated. Enter you room and wow! The upgrade to the executive room is well worth it. It was exquisitely appointed, spacious and luxurious with a powder room and separate full bathroom. L'Occtaine toiletries were a nice touch. The bed was very comfortable and the linen was exceptional. The room was quiet. The breakfast spread in the hotel's famous restaurant was excellent. I am glad I booked the room with the breakfast option. It was very well worth it. Bottom line: I doubt I will ever find a better value anywhere in the world any time soon. The lobby needs updating.
Great art deco design with some excellent attention to detail and in a great location (if you turn right out of the front door). Room quite spacious for a city centre hotel. Bar is small - not somewhere for an intimate or quiet drink. Bar staff were often absent and never enthusiastic. Rate quoted on activehotels.com was not what was charged by the hotel - the rate was quoted in Euro and the hotel charged in Czech Koruna.
Beautiful room and very good service from the staff
The staff were helpful. When I was told by the breakfast lady that breakfast wasn't included in my room & I showed her proof that it was & she wasn't honoring it, the front desk manager corrected the error The black out curtains in the room, facing the bright street were broken
Beautiful room. Very good restaurant. There didn't appear to be any routine schedule with regard to housekeeping. Sometimes it would be before noon and one day the room hadn't been cleaned by 2 or 3 in the afternoon and we refused service because we would have had to leave the room.
The hotel rooms are decorated very nicely offering a sense of luxury. (1) The hotel was located further away from the major sightseeing attractions than I expected. (2) The hotel staff were fine however they often seemed put out at the front desk when asked for assistance. (3) The duvets on the beds are too small, leaving us exposed (and, therefore, cold) throughout the night as we slept. (4) Smoking is allowed in the common areas of the hotel which made it unpleasant for us non-smokers.
Helpful friendly staff and extremely comfortable and attractive accomodation
Very friendly staff, excellent location for the Christmas markets
Location was excellent. The concierge was most helpful with concert tickets, directions, and a recommendation for a great restaurant. Very nice breakfast. All staff I dealt with was very helpful.
nearness to Old Town 5 minutes walk and the Cafe Imperial
right in the center of the city, the hotel is walking distance to all main attractions. a very helpfull concierge and front desk. slight problem with the climatisation of the room due to weather transition period which was solved immediately by the technical service.
opera, recitals and general sight seeing
location and Hotel were great!
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
Hotel is in a great location and had a nice welcome from all the staff
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
Staff and Cleanliness No coffee and Tea facilities in the room
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
surroundings and friendliness of staff.
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
mostly location some of the service
what great and in a great location.
Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
Clean, great location, nice facilities, nice staff, quiet
Excellent location ,very nice staff , comfortable rooms , good value for money
the rooms were very comfortable a bit out of the centrebut it was convenient for the opera and tram routes
Good staff. Bad furniture and very dirty. Bad Furniture. Bad food. No spa. Dirty towels. Dirty carpets.
excellent pool and sauna rate for breakfast was steep in terms of price but there was an excellent cafe about 5 mins walk from there which was nice to sit outside
very far from the center
The hotel was beautiful and very clean. The facilities were excellent and the breakfast amazing! The hotel advertised its spa and pool facilities, however they were both out of service until further notice. Felt ripped off as we booked into the hotel on the basis that they have spa and pool facilities. We did not receive a discount for the inconvenience. There was also no hot water on the day of our arrival which is not acceptable for a 5 star hotel.
good level of service and facilities the hotel bar prices are a too much
Helpful and pleasant staff and good location for city visit to Prague. 1) The spa and facilities was out of order and we were not informed about this in advance. We were only told about this on arrival at the hotel. 2) The carpets in our room no. 334 were heavily stained and looked dirty.
Really excellent experience and pleasurable stay, especially the fabulous spa facilities. The only negative was that the beautiful hotel lobby hall was closed off one evening for a private funcion and we have to access the hotel via a side entrance.
room comfort and design,breakfasts,hotel building and the spa +swimming pool insufficient room heating
Building interiors are stylish, give a very pleasant feel, the breakfast was excellent, cigar bar is small but cosy. The gym is rather poorly equipped, and the cheaper rooms in the modern annex to the buildings are to small.
I had good time in the hotel the AC is not qualified
Location and friendliness Noise from construction which was not told to us prior to check in
Very nice hotel in the city center, close to all main sights. Quiet room, friendly staff. They also have very good restaurant, definitely recommend! Really glad we have chosen this hotel!
room was spacious. very limited vegetarian food in brakefast and lounge
Great hotel in the very city center! We enjoyed our stay a lot, inluding the dinner at a Zinc restaurant!
Very comfortable stay, friendly staff, good spa/gym facilities and a small pool even, and a great location in the very centre of old Prague City. I thought the breakfast was pricey, especially when the menu was limited compared to many other Hotels of its Class !
The Hotel is beautiful, the room was exceptionally comfortable great bathroom with bath & lovely Crabtree & Everlyn products. Health club included a small swimming pool.The location is excellent, tram stop almost outside the front - which made getting around the city a breeze, fast & efficient service. Also a supermarket opposite. The Hotel is very convenient to all the sights Having to check out
location main loby,
Very nice staff at both reception and restaurant! Very comfy bed, nice quiet room. We will definitely come back to enjoy the night and the food at Zinc!
The staff in the executive lounge were most helpful...ad the location was great for our first visit to Prague. The management attitude is very poor when it comes to assuring my satisfaction with the maatresses in the hotel...like sleeping on the floor. and I have a billing problem. They did not honor the rate you gave me of 217 euros per night.,
I thought the hotel rooms where a little tired and could do with a bit of an update to the rooms
It was what I expected from a Marriott. Good room size, facilities and good breakfast. The Marriott Prague specifically > no morning gown, no morning slippers, not much on amenities compared to other Marriott hotels in Europe.
Well decorated, very clean. The rooms are pretty spacious with comfortable beds, the bathroom also spacious with super large mirror. Overall, the equipment in the room was in great shape, nothing broken or overused. Very quiet rooms, we did not hear neither the street nor any other rooms, but our room was in the corner and the windows were pointing some back yard, so maybe not rooms will be alike. The bathroom had very poor air ventilation. There's no view whatsoever from any hotel rooms, the building is surrounded by another large hotel and another large building. The WiFi is super pricey, and I cannot understand why, though they do have an Ethernet connection available in the rooms, not only WiFi.
Situation was central to most tourist sights within walking distance Ouiet location but central. Decor good and a very comfortable bed at the end of a busy day excellent sevice staff very helpful in the hotel Would have liked tea facilities in room we had them in New York Marriot so missed them in the Prague hotel
the location is very good, friendly staff parking is expensive
large and clean rooms, the location of the hotel, the concierge staff was verry helpful there werw not bathrobes, breakfast was poor, the reception staff was'n verry helpful,the conditioning air was too cold, no view from window, the windows could'n be opened
excalent service, staff were very freindly and helpful
Location very central and easy commute to and from airport. Small bath
everything expected from a 5* city hotel the water pressure in the shower was usually very low. also the water temp.fluctuated(maybe if somebody else also opened the taps in the same line...). this happened on both visits. may 18-19 and may 21-22, 2010.
The service in the bar was very good, hotel staff was friendly and helpful. The hotel is in a good location, 2 minute walk to metro stop and 10 minute walk to Old town Square. After staying at other 5* hotels around Europe, I was a bit disappointed by the rating of this hotel. At best it should be 4*. The rooms were just 'ok'. the breakfast was good, but expensive.
The staff was freindly and efficient.
The location was excellent. I didn't like the breakfast. I would prefer to be served with hot coffee or tea rather than having a pot on the table that is not fresh or hot. The breakfast was not too good - fruit salad was soggy - bacon also - certainly not too a british palate. The bar is small and needs to be refurbished as does the whole of the hotel. Hotel is very small in the reception area with nowhere to relax except the bar.
Location is excellent, very centrally located. Close to a shopping mall (Palladium), a grocery store (Billa) & a convenience store is just across from the hotel. Breakfast buffet is not bad for a day or two days stay but for 4 days stay, a variety in menu is better. Hotel staff were very nice and helpful. We were told we were given rooms in a nice location. I guessed what the staff meant was rooms in a quiet location. We wanted rooms with view but got none. Also, we had to go through small stairs (5-6 steps) to reach our rooms. It's a hassle with luggage & quite tiring to have to go through it everyday after long day of walking exploring the city.
The spot of the hotel. It is located very close to the historical center and also to the metro station. I would like a slightly bigger room.
rooms on the courtyard are very quiet they could do with more space in the breakfast room. sometimes you can't find anywhere to sit.
Smile of the front staff was nice. Aircondition in the room is not work properly.
the position of the hotel was just as required the tea and coffee facilities could be improved since the cups were not cleaned proprerly and we had to ask for replenishments of both tea and milk, carpet not hoovered..
I liked the atmosphere at the hotel, very friendly people at reception. I also very liked the restaurant where every morning we had breakfast. It was continental breakfast, good and different choice! and strudel was veery tasty!I also liked the location 'cause it takes only 2-5 min to get to the metro station Namesti Republiky, and in about 10 min from the main square with beautiful church with Adam and Eva towers and the tower with the famous clock!!! i also liked how room cleaning service worked. Once we were tired after night party and slept at hotel until about 3 p.m., so we missed room cleaning hours. But when we opened the door of our room to go out for a walk we found a package full of fresh towels, it was kind and pleasant!!!))) I liked most everything at the hotel, just noticed some stains on the chairs and table lamp...but the rest was really perfect!
The hotel is very centrally located, and we were able to walk everywhere. Breakfast was excellent, and room was very comfortable.
Location was excellent - easy walk from the central rail station and on the edge of the old town. Relaxed hotel and very quiet. Breakfast good. Staff were very helpful and had good English. Decor is rather dated and has a slightly musty feel to it.
a very comfortable and enjoying stay with very nice staff.
it is close to old town square just 2 minitues walking. The hotel staff are not welcoming the gustes and not giving enough support and help.
An excellent hotel in prime location. Fantastic room and service. Evrey thing you can dream of in an hotel in the hurt of a big city. Do not miss it !!
The hotel was beautiful. Amazing rooms and fantastic decoration. The staff was proffessional and excellent. Very Kind. nope. It was the best hotel I have ever stayed at.
Visited art galleries and museums, walked the streets of Prague, visited cafes, shopped, and ate great food.
The hotel was beautiful and in an excellent location. Minor quibble... and i know its part of the design theme... but the lighting could have had brighter options in the rooms.
A functional, gorgeous and moderately affordable hotel. Loved it. Be sure to secure a good online rate, as the rack rates were double what I found on booking.com I was lucky, but I saw other guests complain about their room having no shower (only a bath). Hotel gave them free breakfast.
Rooms were of a good size. Bathrooms very nice and location of hotel is well suited to seeing Prague. Loud air-conditioning system. The complimentary welcome drink was not delivered to the room and alternatively, the service in the Buddha-Bar was poor.
lights, colors, atmosphere - it's like stepping into a different world
The hotel was very beautiful and perfectly located in the best part of the old city. Wonderful staff with attentive service. Highly recommended
Beautiful hotel, very well appointed and stunningly different. Location is great, right on the edge of the Old Town for convenience.
sillence and later chek out
Absolutely top class location next to the Old Town Square and all the attractions. Really spacious modern style suite with mezzanine floor and a big arched window looking onto the square, room 45. Staff were very courteous and helpful. Will definitely recommend the hotel to family and friends. Buffet style breakfast was very good, but could be improved with a better selection of cooked breakfast
The service was very god, and i was very quiet in the evening. It was in the absolut towncenter. The breakfast was very good.
The hotel is in a perfect location for sightseeing, eating and shopping. banks nearby, good range of restaurants nearby. Staff helpful and friendly. Bar and Library tasteful, comfortable and relaxing. Buffet breakfast outstanding, food constantly replenished, coffee appears like magic, dirty crockery likewise. Rooms spacious and very well appointed. Rooms would benefit from provision of hair dryer and trouser press.
Good location Large rooms, friendly and helpful staff could have have larger breakfast selection, eg omlettes/sausages/eggs
POlite staff. Tasteful decor. Good breakfast.
Location, room/view and comfort
Superb location right in the center. We were so lucky to be upgraded to a two floor spacious room that was really great. Breakfast with champagne and good variety. Friendly staff.
Comfortable,good location and Luxury hotel!
We've spent 12 days in Europe, starting in Prague and ending in Vienna. The Ventana was the best hotel we stayed at, even better than a Relais & Chateau hotel we stayed in. And it was reasonably priced for this quality. Highly recommended.
The location is very good. Rate locale as a 9 out of 10. Overall, this property is a 3 star at best, but with a great location. No access to coffee in the morning until after 7:00 am. $15 surcharge for room service which was very limited. Breakfast only.