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Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
mostly location some of the service
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
Excellent location ,very nice staff , comfortable rooms , good value for money
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
what great and in a great location.
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
Clean, great location, nice facilities, nice staff, quiet
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
opera, recitals and general sight seeing
Hotel is in a great location and had a nice welcome from all the staff
Perfect loction the hotel is a very good option. The people has good attitude, food is good, restaurantes aré nice, the place ítself is a beautiful building
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
Staff and Cleanliness No coffee and Tea facilities in the room
location and Hotel were great!
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
surroundings and friendliness of staff.
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
Location excepcional and facility to access importants points of the city Concierge should be better and the parking area in front of the hotel shoud be more organized.
Staff was very friendly and professional. Location can't be beat. Room was spacious. Breakfast in hotel restaurant was very good - many options. Rooms smelled old and musty. They were spacious but appeared worn down.
Close to the city centre & shopping
The hotel is in the best location, i could walk to most of the attraction and resterants in five minutes. Yes the price of friut plate was very expensive.
Is a very good hotel, luxury, clean and nice location with nice breaktfast
Room, breakfast and gym Employees were not courteous. They were not much informed and we're giving wrong information also.
spacey room, very well located, efficient hotel internet service is costly and not user friendly
small and central
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
The location of the hotel is great. No wireless internet in rooms
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
The staff were very attentive and the service was first class. The fact that when we arrived they did not have a reservation for us. I think they sold the rooms becasue we did not arrive until 10pm.
The place was perfect and the breakfast was excelant.
The Hotel is is the perfect location, right on the Old Town Square. The Hotel itself is filled with wonderful old world charm and the staff are excellent. The outdoor restaurant on the square and the rooftop restaurant are both excellent and the food was great. A real home away from home. The hotel was having issues when we were there with a new discotheque which moved in behind the hotel playing load music till 5 am, the staff was wonderful about it but it is an issue the hotel will need to resolve as it was impossible to sleep one evening with all the noise.
We loved our junior suite bedroom/sitting room. The position of the hotel on the Square. The convenience to shops and historical sites. The wonderful view from the roof garden. Good food. Polite staff.
The location, the quality of room, the pleasant service.
Staff were always pleasant and helpful
The ambiance and attention to detail is amazing, great tavern and restaurant, breakfast is excellent. Service and staff was excellent also. Room has old world charm, fine furnishing, luxury feel. Rooftop terrace a big bonus, great view. Showers have no curtain. Water on floor after showered. Kind of annoying. That's it, everything else first class.
The hospitality and the helpfullness of the staff whilst we where experiencing problems with lost luggage. They could not of done more to help us and made our stay so enjoyable.
Just a magnificent experience. Like sleeping in a museum surrounded by artwork and history. Fine, courteous staff and superp service. Nothing
staff were friendly and great location. the room was spacious then i expected. also breakfast was good and great view from my room. it has an elevator but you still walk to your room half floor. you should ask somebody to carry your luggage if its too heavy.
Superb location right in the center. We were so lucky to be upgraded to a two floor spacious room that was really great. Breakfast with champagne and good variety. Friendly staff.
The service was very god, and i was very quiet in the evening. It was in the absolut towncenter. The breakfast was very good.
POlite staff. Tasteful decor. Good breakfast.
We've spent 12 days in Europe, starting in Prague and ending in Vienna. The Ventana was the best hotel we stayed at, even better than a Relais & Chateau hotel we stayed in. And it was reasonably priced for this quality. Highly recommended.
Location, room/view and comfort
sillence and later chek out
Comfortable,good location and Luxury hotel!
Good location Large rooms, friendly and helpful staff could have have larger breakfast selection, eg omlettes/sausages/eggs
location, outstanding staff (one exception) - very accomodating individual operating front desk asked repeatedly for a cash deposit for an excursion and discovered (zero) absolutely no funding of any nature could be applied from hotel to company operating tour. I only saw her weekends and we were planned to check out in two days. she spoiled an otherwise outstanding experience
Absolutely top class location next to the Old Town Square and all the attractions. Really spacious modern style suite with mezzanine floor and a big arched window looking onto the square, room 45. Staff were very courteous and helpful. Will definitely recommend the hotel to family and friends. Buffet style breakfast was very good, but could be improved with a better selection of cooked breakfast
The location is very good. Rate locale as a 9 out of 10. Overall, this property is a 3 star at best, but with a great location. No access to coffee in the morning until after 7:00 am. $15 surcharge for room service which was very limited. Breakfast only.
The hotel is in a perfect location for sightseeing, eating and shopping. banks nearby, good range of restaurants nearby. Staff helpful and friendly. Bar and Library tasteful, comfortable and relaxing. Buffet breakfast outstanding, food constantly replenished, coffee appears like magic, dirty crockery likewise. Rooms spacious and very well appointed. Rooms would benefit from provision of hair dryer and trouser press.
lights, colors, atmosphere - it's like stepping into a different world
The hotel was beautiful and in an excellent location. Minor quibble... and i know its part of the design theme... but the lighting could have had brighter options in the rooms.
The hotel was beautiful. Amazing rooms and fantastic decoration. The staff was proffessional and excellent. Very Kind. nope. It was the best hotel I have ever stayed at.
Visited art galleries and museums, walked the streets of Prague, visited cafes, shopped, and ate great food.
The hotel was very beautiful and perfectly located in the best part of the old city. Wonderful staff with attentive service. Highly recommended
Beautiful hotel, very well appointed and stunningly different. Location is great, right on the edge of the Old Town for convenience.
Rooms were of a good size. Bathrooms very nice and location of hotel is well suited to seeing Prague. Loud air-conditioning system. The complimentary welcome drink was not delivered to the room and alternatively, the service in the Buddha-Bar was poor.
A functional, gorgeous and moderately affordable hotel. Loved it. Be sure to secure a good online rate, as the rack rates were double what I found on booking.com I was lucky, but I saw other guests complain about their room having no shower (only a bath). Hotel gave them free breakfast.
An excellent hotel in prime location. Fantastic room and service. Evrey thing you can dream of in an hotel in the hurt of a big city. Do not miss it !!
Location, size of rooms, fabulous bathroom No lounge or sitting area
Gym room is missing
The location was great and staff very helpful especially in booking restaurants etc. Great view Of old town square Because of the fab location the down side is that you could hear lots of noise from the square, so if you need quiet you would have to forgo the view!
The location was excellent. The staff were very pleasant. We could hear some noise from people in the Square during the night but this wouldn't prevent us staying here again.
Location is amazing! Service was good but not really 5 star.
Location was amazing and a very romantic city Street noise could occasionally be heard but this is due to central location, it's ok if you are a heavy sleeper.
Great location, right next to Old Town Square and within walking distance of most top sights. Four flights of stairs and no elevator was a bit challenging after a long day of walking about the city -- but good exercise. What was more bothersome is that we couldn't use international calling cards from the hotel and had to go to outside pay phones to call home/office.
Room was very comfortable. Jacuzzi bath was very nice. Excellent location. We paid extra for a junior suite as these were advertised as having 2 or 3 rooms and traditional hand painted ceilings. The room we were given, (although very comfortable) was newly decorated and did not have traditional painted ceilings as we had expected. There were also a few extras in the suite description which were not included in the room. Some of the restaurant staff were also quite rude
we went sightseeing & shopping hotel ideal for old town square only 1 minute walk away. Nothing was too much trouble for the staff.
Beautiful, spacious room (omg...the bathroom alone is worth the stay). Friendly and helpful hotel staff. Our favorite hotel during our two-week stay in Europe! If the hotel had an elevator it might have been more convenient, but honestly it wouldn't affect our choice to stay here in the future.
The position of the hotel was excellent - just off the Old Town Square and the rooms were spacious and clean Metamorphis Excellent has no lift so would be no good for anyone disabled. However, I believe the Metamorphis across the road has a lift which is also a lovely hotel as I stayed there 4 years ago.
helpfull and informative staff - central location for sightseeing and restaurants.
Liked it all. Very proffessionel hotel. A big thanx to all the staff.
The room had a nice patio, the beds were comfortable, the large bathtub was very much appreciated, and the location was great if you like to be in the heart of old town prague! The breakfast buffet was disappointing and the expresso machine was disgusting, it did not even taste like coffee.
the junior suite was really nice there is no lift, but it wasn´t a big problem for young people
It is highly advisable to double-check your bill when checking-out.
very central only very small roof window
Good location No tea or coffee making facilities, no cafe or bar. It was impossible to get a cup of hot water for a lemsip at the hotel. Rooms were quiet cold, under floor heating in bathroom did not work. Had to request extra blankets.
The location was very good and breakfast just perfect! The only thing that I was dissatisfied over was that I got a room with a window in the roof.
Hotell staff was really friendly and helped a lot with any question we had Shower was not easy to use
The hotel staff was excellent. They were very friendly and professional. The location was great within walking distance of all downtown sites. Everything was good.
The location of the hotel
Very friendly and helpful front of house staff who also spoke very good English. Hotel ideally situated for visiting all attractions. Spacious room and bathroom. Room smelled of stale cigarette smoke (smoking is permitted). Pillows very flat and only one per bed.
Close to juesh comunity A bit noisy
The location was excellent, near to everywhere but not too noisy The hotel room smelt of cigarette smoke, even though it was a no smoking room. The Hard Rock Cafe below the hotel were advertising a beverage in lights on front of the hotel, which every 30 seconds or so went across the window. Tnis was only on Saturday night and didnt effect my friends sleep, only mine
Not much unfortunately. lots... room to small. beds moved while sleeping in them, on wheels, very bad. beds way to small. lights near bed way too low, turned on accidently often. so noisy, such poor sound proofing. pillows terrible. water transfer from bath to shower head terrible. your hotel is a classic case of an architect gone mad, absolutely no sense of practically, and i should know being a builder.
location and the style was quite nice but as I will explaine below improvements are needed. The hotel had only been open a week and I don't think it was ready to take guests. Facillities were not ready such as the gym and sauna no little luxuaries in the rooms as toileteries, robes and slippers. The staff though plesant did not engage with the guests, I think this is due to language which made chit-chat impossible, so this hotel just didn't cut it for us, they will need tpo do a lot to attract the sort of clients that would be looking for a boutique style hotel.lack of communication, the fact that we only found out it had only been open a week before we arrived I would have cancelled it. Due to the style of the rooms and the fact that all the room interiors are black we found the cleaning aspect a bit of a let down as there finger marks remained on the black surfaces such as doors, wardrobe etc and these remained all week, which began to look unsightly. The cleaning staff really need to be on top of this and other cleaning products might need to be considered. There were no movie channels and nothing in english excep BBcCworld news and CNN plus the radio was not set up on the TV.
The design and of course the location are marvelous The room is small, the bathroom is extremely inconvenient!
Great boutique hotel, fantasic location - main shopping street, round the corner, 10 min walk to Charles Bridge and Palace. Would have given excellent for services however, the hotel had only been open 1 month and a few things like internet etc were not up and running yet.
The location of the hotel was truly perfect for getting to where you'd want to go. I'm not personally crazy about the heavy use of the colour 'mustard' in halls and common rooms.
resturant ,location no lounge
Location, airport car transfer Shower leaked water all over bathroom, cramped room Sauna not built yet
The location was excellant, 2 minutes walk from Wenclas Square, 10 mins from the Old Town and St Georges Bridge and round the corner from loads of market stalls and another shopping area. The staff at the hotel were very welcoming and helpful, they couldn't do enough to help. The rooms were very nice and finished to a good standard. They were very clean. The rooms were abit small and there wasn't alot of room to put things
design Staff don`t like to say "hello", bermen at the bar likes to say "no" and "prohibited". Rooms` cleaning is very bad. There`re very cold in rooms because they don`t have heaters inside. The breakfast is not veryable
The Stuff is friendly and the location is superb.