Viceroy Riviera Maya
9.1
| Provider | Nightly total |
|---|---|
| KAYAK | AED 1597 |
| Booking.com | AED 1700 |
| Priceline | AED 1700 |
Good to know
| Distance to city centre | 6.3 km |
|---|---|
| Location rating | 7.5 |
| Nearest airport | Cancun |
| Distance to airport | 44.5 km |
Rooms
Premium rooms
AED 4825+
King rooms
AED 3724+
Resort rooms
AED 2540+
Deluxe rooms
AED 1994+
Luxury rooms
AED 1597+
Standard rooms
AED 3615+
Reviews
Pros
| "Spa treatments are amazing ." | (in 10 reviews) |
|---|---|
| "Beautiful setting and good food." | (in 5 reviews) |
| "Food and service was excellent." | (in 12 reviews) |
Cons
| "The staff was just ok and the pool and whirl pool were unkept." | (in 4 reviews) |
|---|
Traveller rating
Time of year
Traveller type
Show reviews that mention
| amazing room | in 14 reviews |
|---|---|
| beach | in 8 reviews |
| beautiful setting | in 8 reviews |
| boutique feel | in 6 reviews |
| centred | in 3 reviews |
| complimentary breakfast | in 11 reviews |
| couples children | in 2 reviews |
| excellent service | in 26 reviews |
| food amazing | in 32 reviews |
| mexico | in 3 reviews |
| nice hotel | in 2 reviews |
| playa del | in 9 reviews |
| pool and whirl | in 6 reviews |
| service food | in 41 reviews |
| spa treatments | in 13 reviews |
| staff were very friendly | in 47 reviews |
| total cost | in 4 reviews |
| tropical garden | in 5 reviews |
| year old mother | in 6 reviews |
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OkayJun 20195.8
The restaurant staff were really lovely and really looked after us, particularly at breakfast. The rooms (bar the security issue) are nice and spacious with their own plunge pools. The housekeeping staff did an excellent job cleaning each day.
Didnt get the all inclusive package (which was an additional $390 a day for 2 people), the costs of food and drinks were extremely high which forced us to have to go out a lot.I dont mind paying $200 for a meal when I feel I am getting good value but this distinctly felt like we were being ripped off. The resort is small and located nextdoor to a very large party resort where the music was extremely loud in the evenings and you could hear it in your room, their solution to this is to provide ear plugs for you beside the bed. There was also an issue with a peeping Tom, I was in my room lying on the bed when I noticed the top of someone's head at the window sill, when I stood up and went over he stood up and ran off through a gap in the fence. Thankfully this was on my last day as I don't think I would have stayed on in the resort as it was so unsettling. Two other couples also reported the same, and I found reviews dating back to 2017 stating this has happened to others. Very disappointing the resort has not treated this more seriously and improved security.
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ExcellentJun 201910.0
Unique, where the jungle meets the sea. Best service and happiest, friendliest staff we have encountered anywhere. Magnificent villa and nothing was too much trouble
WiFi in the villas is not great and the TV sets need upgrading
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GoodApr 20196.7
We've traveled to Mexico during April 4-8, 2019. The best part of our experience was the villa. Though, we had to ask to move us on the second day as the first home was super noisy due to the hotel next door. We had to look for Edgar to confirm the move - I'd expect to be looked for... The second villa was fantastic - clean and very comfortable. We were offered a free dinner after we've complained about the noise, bad service and cold coffee - it was a great gesture, thank you!
A lot of things, for the money we've paid (we like comfort and we know what we want): 1. we were asked to pay for our breakfast - even though it was included - not a biggie but unpleasant. 2. service during breakfast was slow and coffee was cold - after I officially complained, all got fantastic and quick. However, for the class of hotel it is, this should not be happening. Ever. 3. the beach is horrible - we were not able to swim as it has stones and rocks everywhere at the shore line - simply impossible. Should we known it is this way - I'd have chosen Tulum instead. 4. next door (literally, no separation) is cheap noisy hotel with a disco at nights and then - a public beach. Hmm... No privacy... Not sure this is what anyone wanted next to the upscale hotel... 5. shocking prices for food and beverages. I should stress - the quality is amazing. However, a small glass of juice is $8, the cheapest glass of wine is $15... Shall I continue? We live in DC and go to good restaurants - such prices don't exist... this is ridiculous for Mexico.
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ExcellentMar 201910.0
Perfect hotel, with lovely staff!
Nothing
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OkayMar 20194.2
The Listing on booking and Property website mentioned that there is a huge stretch of amazing beach. We have booked the property to enjoy the beach but were surprised to find out that the beach in un-usable and rocky. This is miss leading to customers and false advertising. Booking.com should also clarify this on their listing!
About
Overview
Situated on the shimmering white sands near Playa Del Carmen in Mexico, Viceroy Riviera Maya is an exclusive property. The resort has been voted the #1 hotel in Mexico and been listed in the top 20 hotels in the world by Travel & Leisure. There is a long list of amenities that guests can enjoy, including beach access, a pool with sundeck, yoga and fitness classes, poolside bar, concierge services, multilingual staff, and airport transportation.
There are seven different room classifications that can be booked. The stand-alone luxury villas include private terraces, plunge pools, and outdoor showers. They have king-sized beds with Egyptian cotton bedding. The Royal Villas include a private sunbathing deck, hammocks overlooking private plunge pools, and 1,000 square feet of living space. The Signature Villas are located closer to the water and include 1,400 sq. feet of living space. Premium Villas are 1,700 square feet and are extremely private. They include butler service and spacious dressing areas. The Ocean View Villas offer picturesque views of the Caribbean coastline. For even more space, guests can book the two-level Luxury Ocean View Villa, which encompasses 2,900 square feet and affords ocean views. The property also has beachfront villas that overlook the ocean.
La Marea restaurant offers contemporary Mexican dishes with a slight Mediterranean flair. Guests can also dine at the newer option called Coral Grill which is an open-air restaurant. There are spa services available at Viceroy Riviera Maya Luxury Resort with treatments that include Phyto-dermo-cosmetic products. Guests are also in close vicinity to Chichen Itza. The concierge can help book a tour with a professional guide.
Features
9.1 Excellent
based on 518 reviews
Service
Pool
Bar
Value
Things to know
- Pleasant hotel grounds
- Nice building
- Friendly service
- Very quiet
Check in |
15:00 |
Check out |
12:00 |
Cancellation/pre-payment
Policies vary by room type and provider.
Amenities
Photos
Provided by ICE Portal
All photos (35)
Banquets (1)
Bathroom (3)
Beach (2)
Provided by ICE Portal
Bedroom (2)
Reviews about Viceroy Riviera Maya
Location
Most popular landmarks
- El Camaleón Mayakoba Golf Club 3 km
- Mamita's Beach Club 4.9 km
- Parque Natural Tres Ríos 5.2 km
- Muelle Navega 5.3 km
- Parque 28 de julio 5.9 km
- Playa principal de Playa del Carmen 6 km
Playa del Carmen travel guide
Learn about Playa del Carmen on KAYAK
Getting around
| Playa Del Carmen | 6.9 km |
|---|---|
| San Miguel de Cozumel | 19.4 km |
