Overview

Hacienda Real

Calle 10 Entre 5a y 12, 77710 Playa del Carmen, QR, Mexico
+52 984 873 3130

AED 191+

Overall guest ratings

8.4/10 Excellent
Based on 1,217 reviews

Review highlights

  • 9.4
  • 8.8
  • 4.7
  • 4.5

Good to know

  • Spacious rooms
  • Friendly service

Nearby

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    About

    Hacienda Real del Caribe puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park, plus an airport shuttle is available for USD 65 per vehicle. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other highlights include a rooftop terrace, and rooms offer minibars and room service.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • Laundry service
    • Car hire
    • Internet
    • Outdoor pool
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Room service
    • Coffee shop
    • Pets not allowed
    • Designated smoking area
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 1,217 reviews
    • 9.4 "Wonderful beach."
    • 8.8 "Location is great."
      10.0 "100% appreciated the closeness to the beach."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.7 "87% thought parking was inexpensive."
      9.5 "City centre within easy reach, said 95%."
      8.0 "80% liked the proximity to sightseeing."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 5.8 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      6.3 "Only 63% said rooms were clean enough."
      5.6 "Only 56% found the balcony ok."
      6.2 "62% thought the bathroom was big enough."
      5.5 "Cleanliness of the bathroom was average, said 55%."
    • 5.7 "Average comfort."
      6.2 "Beds were acceptable for 62%."
      6.2 "62% thought the bathroom was big enough."
    • 4.7 "Disappointing food."
    • 4.5 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    • 4.0 "Breakfast is below average."
      4.0 "60% said the breakfast was too expensive."
    • 3.1 "Disappointing internet connection."
      3.1 "69% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    Based on 839 reviews
    • 9.5 "Wonderful beach."
    • 8.9 "Location is great."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
      9.6 "City centre within easy reach, said 96%."
    • 8.2 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      7.4 "74% said the reception staff was great."
    • 5.2 "Average comfort."
      5.8 "Beds were acceptable for 58%."
      6.5 "65% thought the bathroom was big enough."
    • 5.2 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
      6.0 "Only 60% said rooms were clean enough."
      5.4 "Only 54% found the balcony ok."
      6.5 "65% thought the bathroom was big enough."
      5.1 "Cleanliness of the bathroom was average, said 51%."
    • 4.4 "Disappointing food."
    • 4.2 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
    • 3.5 "Breakfast is below average."
    • 3.1 "Disappointing internet connection."
      3.1 "69% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 243 reviews
    • 9.4 "Wonderful beach."
    • 8.8 "Location is great."
      9.7 "97% liked the proximity to shopping."
    • 7.8 "Good service."
      8.9 "89% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      7.7 "77% said the reception staff was great."
    • 7.0 "Good cleanliness."
    • 5.7 "Average comfort."
      6.4 "Beds were acceptable for 64%."
    • 5.5 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      6.1 "Only 61% said rooms were clean enough."
    • 4.7 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."
    • 4.7 "Disappointing food."
    • 4.0 "Breakfast is below average."
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    Overall rating

    8.0 Good
    Based on 133 reviews
    • 9.4 "Wonderful beach."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.5 "Location is great."
      9.7 "97% liked the proximity to shopping."
    • 6.2 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      6.8 "Only 68% said rooms were clean enough."
    • 5.9 "Average comfort."
      6.3 "Beds were acceptable for 63%."
    • 4.1 "Vibe wasn't good."
    • 3.9 "Breakfast is below average."
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    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Spacious rooms"
    "Friendly service"
    data provided by TrustYou

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