Overview

Bluebay Grand Esmeralda

Km 300 Carretera Federal Chetumal - Puerto Juarez., 77710 Playa del Carmen, QR, Mexico
+52 984 877 4500

AED 504+

Overall guest ratings

7.8/10 Good
Based on 1,206 reviews

Review highlights

  • 8.5
  • 8.3
  • 5.8
  • 5.8

Good to know

  • Recreation staff is nice
  • Professional service
  • Pleasant hotel grounds
  • Friendly service

Nearby

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    About

    Located on Mexico's Riviera Maya, 10 km (6 mi) from Playa del Carmen and 68 km (41 mi) from Cancún, this upscale Mayan-influenced resort sits on 457 meters (1,500 feet) of sparkling white-sand beach.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Child-friendly
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Pool table
    • Private beach
    • Storage available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    Based on 1,206 reviews
    • 8.5 "Location is great."
      8.9 "89% appreciated the closeness to the beach."
      7.6 "76% liked the proximity to sightseeing."
      7.5 "75% liked the proximity to shopping."
    • 8.3 "Food is delicious."
      7.5 "75% loved the menu selection."
      8.5 "Yummy desserts, said 85%."
      8.9 "Beef and steak dishes were excellent, according to 89%."
      7.5 "75% thought the dining area was clean."
      8.3 "83% were happy with the price."
    • 8.0 "Breakfast is good."
    • 7.8 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.6 "76% said the recreation staff was great."
      7.7 "77% thought the service was very professional."
      7.3 "Housekeeping was great, according to 73%."
      8.6 "86% found the restaurant service to be one of the best."
      7.9 "Lovely bar service, according to 79%."
    • 7.0 "Good cleanliness."
      8.6 "86% thought it was clean."
      7.5 "75% thought the dining area was clean."
    • 5.8 "Average comfort."
    • 5.8 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.1 "Only 51% thought the furniture was functional."
      6.1 "Only 61% thought the shower was ok."
    • 5.5 "Vibe was decent."
      7.0 "70% enjoyed the friendly atmosphere."
      5.5 "Only 55% thought, the hotel was luxurious."
    • 5.5 "Beach is so-so."
    • 4.1 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    Based on 844 reviews
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.8 "78% said the recreation staff was great."
      7.6 "76% thought the service was very professional."
      7.2 "Housekeeping was great, according to 72%."
    • 8.3 "Location is great."
      8.7 "87% appreciated the closeness to the beach."
    • 8.2 "Food is delicious."
      7.3 "73% loved the menu selection."
      7.2 "72% thought the dining area was clean."
      9.1 "Beef and steak dishes were excellent, according to 91%."
    • 8.0 "Amenities are good."
      8.7 "87% found the grounds to be nice."
    • 7.8 "Good breakfast."
    • 6.2 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.2 "Only 52% thought the furniture was functional."
      6.0 "Only 60% thought the shower was ok."
    • 5.8 "Vibe was decent."
      6.6 "66% thought the atmosphere was somewhat friendly."
      5.2 "52% considered the lobby entrance to be so-so."
    • 5.4 "Beach is so-so."
    • 4.0 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 325 reviews
    • 8.7 "Location is great."
    • 8.4 "Food is delicious."
      7.6 "76% loved the menu selection."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      8.0 "80% said the recreation staff was great."
    • 8.3 "Breakfast is good."
    • 6.2 "Rooms are ok."
      5.4 "For only 54%, the bathroom was ok."
      6.7 "Only 67% said rooms were clean enough."
    • 5.8 "Average comfort."
    • 5.7 "Beach is so-so."
    • 4.2 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    Based on 36 reviews
    • 8.3 "Food is delicious."
    • 8.2 "Location is great."
    • 7.5 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 7.2 "Good amenities."
    • 5.9 "Rooms are ok."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Recreation staff is nice"
    "Professional service"
    "Pleasant hotel grounds"
    "Friendly service"
    data provided by TrustYou

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