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the hotel building is beautifully restored and kept, the room and service were of high standard the hotel is dark everything is painted black there are very few lights and most places such as the brasserie and the main lobby are dim , everybody dresses in black at the reception desk and at the restaurant, black bed cover and black bed cushions black desk closet night tables, grey bathroom, black wall to wall carpet with tiny strips of red that reminded me of blood
Responsive staff- about the best I have encountered. Taxi booked by hotel was 25 minutes late despite several calls by staff to chase
Central location, unique design, extremely handy for the Oxford Colleges which was why we booked it. Particularly liked the fact that you are immediately into the centre of the city as you leave the hotel Finding the hotel is difficult - the SatNav takes you to the back of the hotel( which is hopeless) and Oxford is very difficult for car drivers. Either do park and ride or leave yourself plenty of time and print a map.
Althiugh it was a busy weekend, the staff, were pateient courteoud and helpful.
Very comfortable and friendly staff. Would definitely stay again.
Well situated.Intriguing building with a good ambiance.Has the potential to be excellent. Seemed under staffed at reception and so no warm feeling of care ,especially noticeable as this was the only customer engagement point.
Excellent location, great design hotel There was an issue with my bill at checkout. Reception quite rude
Nice hotel, interesting features and full of character. Unfriendly staff. Shower broken, both of us had to have cold shower in the morning, not so nice! Duvet cover ripped all across. When this was pointed out to the male receptionist on check out we were told that this is not generally the case in the c block!! No mention of sorry!! Made to feel like a liar!
The hotel is very stylish and has a unique atmosphere. It's very close to the city center and the train station which is very convenient. The restaurant has superb food and is reasonably priced. The shower was quite challenging. No matter how hard I tried, the water I got was lukewarm at best.
Location Uncomfortable beds, hairdryers not working and extremely limited sundry items, tea bags etc..
The quirky nature of the former prison - cleverly converted The lighting in the rooms was too dim to read
Comfortable, clean, uniquely beautiful property! I have none.
The service was outstanding. Staff were really helpful, friendly and eager to make our stay great. The hotel has a fantastic location, right in the centre of Oxford, and it's clean, stylish and very comfortable. The bar and brasserie downstairs is great. I would definitely stay there on every visit to Oxford! There was nothing at all I didn't like during our stay.
Very central location Hotel is a triumph of style over substance
Very comfortable, centrally located, walking distance to most of what you want to see. Very friendly staff. Attached to a very nice restaurant. Could use a set up for tea or coffee in the room.
An excellent welcome and staff could not do enough for us. Room was comfortable and beds lovely
Espesialy Yiannis perikleous was very helpfull because he specking Greek that is my language expensive