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Excellent - will definitely stay there again in the future.
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
Great room, location and a friendly staff Nothing really
Location is great on upper west side. close to subway. Rooms very attractive and modern. I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
the kindness of the hotel staff.
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
high quality establishment with attractive look and feel in excellent location
convience My key did not work the night before I had to leave the next day but your staff fixed it.
Conveniently located (center of Manhattan, near Central Park) and easily reached by driving. As it was an older hotel the rooms are compact by current standards but still confortable for one (perhaps cozy for two).
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
Superb location on upper West side. Excellent staff including concierge service. Good, clean, room with turn down service and appropriate amenities.
Comfortable although small room with 2 standard double beds - quiet apart from drown of airconditioning outside. Staff all very friendly and helpful. Excellent location very close to subway, Central Park and Natural History Museum. .
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
In addition to the beautiful suite and comfortable bed the hotel staff makes the guest feel welcome and at home. I highly recommend this hotel if you want luxury, a feeling of warmth and friendliness, and safety.
A well thought out room layout (jr suite) and everything clean and working. Very friendly employees. An effortless hotel experience where you can tell they are sweating the details. it's not a great room lobby hotel and the views aren't city vistas. But if you value functional comfort Trump Int'l is the best value at the higher end of NYC hotels.
Great location, bed was comfortable, TV was nice, clean for age of hotel, sheets and pillows were comfortable. Very Dated! Poor quality construction. bathroom WAY TOO SMALL. Bedroom HOT, Living Room FREEZING! Asked to fix 3 day in a row...finally changed rooms.I could NOT HAVE BEEN FIRST? Old towels, cracked toilet, dated fixtures. $70 half bottle wine?
My wife and I were in town for an awards ceremony and wanted to have a special first class stay near Central Park. The hotel was so nice and the staff were friendly and very accommodating. They even provided us with a limo ride to our event with just a quick call to the front desk. Everything was first rate and the room, view, and decor was very upscale adding to the New York experience. The location was within walking distance to all the best shops, dining, and attractions so that we did not need a cab while we were there. The best part was a view of central park and the room was very quiet with no typical street noise or horns blowing during the night.
Room very very small for paying that price. My window view was of another building like 3 inches apart. Sink wouldn't drain, remote control wouldn't work. Otherwise, the staff was nice and the bed was comfortable.
The room and lobby were beautifully decorated and the hotel was in a great location right in the middle of manhattan. The staff was very professional and extremely helpful. The room was agonizingly small for the amount of money we paid for it. When we checked in the lady behind the desk said she was "upgrading" us, and we barely had enough room to walk around the bed. I shudder to think of how small our room was before the "upgrade".
Nice lounge. Great location. Easy in / out. Flakey WiFi
I didn't sleep well- the bed was as hard as a rock. Good location
The Empire Hotel was much, much nicer than I expected, considering that it is one of the more affordable options in Manhattan. The lobby was very stylish and featured a nice bar where people were meeting for drinks and snacks etc. The room was very small, but that is typical in big cities, and it was really nicely done, with a lovely bed, lots of towels and toiletries, etc. It felt very comfortable. The location is amazing: Lincoln Center is literally across the street, the subway is half a block away, and you can easily walk to dozens of attractions and the park. This will be my go to hotel from now on in NYC. The movies were a bit expensive to rent ($19!) but the internet was strong and cheap, so it didn't matter. I could hear the folks in the next room, but they were having an argument (whoops) and otherwise I couldn't hear anyone. NYC is noisy, so there's always going to be some noise. I really don't even consider these complaints, to be honest.
The Empire charges mini bar rates for Keurig coffee in room. The bathroom was very, very small which made it difficult to use comfortably, and we are very small people.
Small rooms, great location. Good staff. Nice lobby
Our stall shower was missing the sliding door. The bathroom got soaked during every shower
The value of the rates given the the area is great and it is centrally located in mid-town. The staff is very friendly and helpful. My room was noisy in the morning but quiet most of the other times.
Great value for location in central NYC. No complaints
Location Too old and the room was too small worthless
The rooftop deck had great views and location was good They charge you for everything and it's super overpriced. The pool was a disappointment it's as big as a pickup truck
Room was available for early check in. The bed and bedding were really good quality and comfortable. Fridge even had ice in the freezer. Across the street from Fairway; great for provisioning the room. There were no bedbugs!!!!! Taxes are very high in NYC hotels, so while the rate looked very attractive on Booking.com, customers should be aware that our three night stay cost over $100 more than the booking.com rate because of taxes. Was okay with us because we were happy with room, location, etc. but NYC is expensive.
Location was great!!! It's next to a market and a block and a half from 1,2,3 metro stop. Nicely maintained. Excellent stay!
Kichenette facility; cleanliness poor mattress on fold-out bed; did not fix the heating element during our stay
Good location for visiting the American Museum of Natural History and the Metropolitan Opera House. The shower doesn't have much water although water comes lot from the tap for bathtub.
Location and layout of the suite (separate bathroom so no one had to go through the bedroom). Lovely, responsive maid.
Felt like a home away from home. Great neighborhood , everything close at hand, Cafes, Markets,subway all on your doorstep. Highly recommended, wouldn't stay anywhere else!
localization, cleaning and confortable room and the little kitchen when I arrived I had a small problem with the book. But I think the problem is the booking.com, not the hotel. And after some trouble they solved the problem.
Very friendly and helpful staff. I had a non smoking room, but I could smell cigarette smoke in the morning, presumably through the air conditioning system. Ugh! Disgusting.
location of hotel. Comfort of room. Nothing
I was rather surprised that the price quoted did not include taxes. Coming from Europe it came as a nasty surprise at the end.
The price, the location Old room and furniture, old bathroom
The bedroom is luxurious. Having the sitting room with a second TV was great- have not seen that elsewhere..Loved having open parking across the street at the Museum of Natural History. Many good restaurants nearby. And Central Park- I thought the welcome was thin- they did not tell us that breakfast could be had on Floor 2- even just coffee. Did not have coffee pots in room-I missed that.
Ok standard and clean rooms. Very good location near Central park and 1/2 block from subway on 81st. Small rooms and unfriendly night staff.
I liked the location next to Central Park. I was given a lower-grade room with twin single beds instead of twin double beds initially. On questioning why the response from front desk had an air of "we almost got away with it" and "we are doing you a favor moving you into the better room." I had to book a room online because obstacles and excuses were given when I tried to amend my booking slightly.
The location is excellent. It is right across the street from The American Museum of Natural History and adjacent to Central Park. The neighborhood is great--lots of families out walking and lots of dogs. There are lots of restaurants within walking distance. I am a middle-age female, and I walked around at night and felt safe. Also, a subway stop is across the street. I had a car, and I parked overnight at the museum garage for $26 per night. The hotel was quiet, and the staff was friendly. The room I stayed in was adequate, but it was not as luxurious as the picture on the website. The desk chair was worn out. Very small TV . Had to pay for internet service and had tech problems with it. The bathroom was clean, but a bit small and quaint--like staying at my great aunt's home. The air conditioning ran full blast the whole time, and still the room was too warm and stuffy for me to sleep comfortably. My room was on the 7th floor and I had to take the elevator to either the 3rd or 11th floor to get ice every day. Also, soda and snack machines are on different floors. Too much hassle!
Great location for the finish of the New York City Marathon. Comfortable beds. No free wifi in the rooms and only one internet access in the lobby.No facilities for tea /coffee in the room. Room was overly hot and cooling fan rather noisy. Breakfast choice was a bit limited
The hotel was located in a good spot for visiting NYC. Its location to many attractions is great. Help with parking facilities would have helped. it seemed you were pretty much on your own for parking.
Location was excellent. Cabs, metro all accessable. Lots of good places to eat and shop that were close by. Lots of park greenery to make it relaxing. Atmosphere of the hotel and clientelle are very friendly.
the area the access to the park and nothing else they did not switch on the heating when we asked, the answers of the staff were always like in a bad mood. its a pitty that we extend our stay for another 4 nigths when we arrived
Visited Central Park and the us Open tennis tournament. Both were very accessible from the hotel - either a short walk or via the subway. Would definitely stay there again.
Great service and close to many destinations
I was at this hotel for 3 nights and enjoyed in the early fall on my own little party vacation. Very clean and good price. One front desk employee was rude but the other couldn't have been any nicer and helpful so just know who to go to. The staff was also the only knock I had or had read about in my research for the trip. Night life was younger about a $15-$20 cab ride away but day time had plenty to offer. Well worth price and would go again with a date.
comfortable beds large TV very clean great location nice sitting room quiet hotel Small bathroom, no shelf for toiletries , not enough room in the kitchen easy meal prep
This is a great, convenient hotel on the Upper West Side of Manhattan. Just a few steps from Fairway Market and Citarella and short blocks to the subway. If you have family nearby as we do, it is a perfect place to stay. We had a suite with a tiny kitchen area- microwave, refrigerator, and a small electric kettle. Staff was friendly and helpful. Try Maison Kayser across the street for breakfast or brunch. Very comfortable king bed. although very strange huge king pillows. Tiny bathroom, has everything you need, but no room.
Location is perfect, hotel is beautiful, clean and comfortable. Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.
Clean, nicely designed rooms; comfortable and cozy Construction work in rooms opposite - woken up by loud drilling and hammering at 9am for two of my three night stay. I think I should have been alerted to this fact before I registered.
staff and cleanliness the elevator did not work. We went to the service elevator.
It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs! Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.
the staff was vert friendly and helpful. the room was largge for ny and very comfortable. the diner across fromthe hotel was very ny and had quiet a variety and would deliver. market closs by. everything you neeed for a relaxing ny trip their were problems with elevator but not serious to cause any discomfort
The room was very clean, the set up of the room was modern and fresh! would stay again. they are doing renovations on certain floors.
Friendly staff Facility, Elevator was not working. We had to use staff elevator. Construction/renovation on the floor, right in front of my room. Dust and noise.
Flight was delayed a full day, so we headed over to the hotel and was pleasantly surprised at the how much we got for our money's worth! The staff was extremely accommodating as well.
The crisp white linens every day along with big fluffy towels. The staff were uniformly friendly and helpful. Being able to check our bags for a couple of hours on the day of departure prior to leaving for the airport was very appreciated.
three windows in my room. Three urns of cold drinks in the lobby every afternoon. only one small elevator working for the entire week
Location Price Cleanliness
The room was decorated beautifully with a nice contemporary feel and the bed was comfortable. Mold in the bathtub tile wall. There was quiet a lot of it so doesn't appear they do a good job of cleaning the rooms.
This hotel said it had a refit, It was very dark and rooms were shabby, The plus side was the staff were fantastic. Also it's quite a long way out, On the ourskirts of Harlem.
comfortable bed,next to subway,cheap there was not hangers for clothes at all
It is well located close to Central park and the Timesquare subway route. The staff were also very nice and freindly. It's hotel prices for hostel accommdoation! The rooms were small and the ehating didnt work very well. It was often either too hot or too cold. The radiator in our room would wake us up at 6am without fail every morning by making loud ratteling noises.
Nothing! The worst hotel in my life ever. They should change the category to one star. The hotel is old, dirty, noisy and the staff are not interested in help you. The guests were are strange, like drug addicts. I saw policemens going there loooking for people. You can watch porn movies in tv, like a motel. Don't go there. It's better pay more and stay in midtown area.
Location is brilliant, just next to the subway, staff couldn't of been more helpful with luggage, our room standard and cleanliness was great, checking our limo was on schedule, giving us takeaway menus when we were tired etc. Room had everything you needed and was a decent size. Nothing really just that there was no lift but it wasn't an issue as the staff helped with our luggage.
Room smelled like dirty socks and urine. The heat was about 80 degrees inthe room and we could not get window open for relief Carpet was filthy and all night there were strange shouts or screams with doors slamming. We were glad to get out of this really tacky dirty hotel . Never go there if you want peace and cleanliness. Same as above
it's very convinent because it is near the subway. room is quite clean
Cocktail bar and happy hour. Beautiful decor. Well-furnished rooms. Extremely friendly and personal staff. Had to pay for breakfast. Rooms could have had better lighting (i.e. table lamps).
Good location, cute lobby, friendly staff Bathroom very small, but room was comfortable
Convenient for subway. Attractive decor. Helpful staff Room very small with inadequate storage and lighting. No elevator and a very narrow dark stairway.
It's location, very convenient. The bar, unprofessional staff, no atmosphere. Expensive.
Nice place to stay for the Thanksgiving parade. Short walk to the subway on 96 street and central park. Would stay here again! Father and two sons. Had to pay $7 for internet connection.
subway station right in front hotel, all types of stores nearby. expensive parking, cheap window ac unit with very poor sound insulation. few outlets in the room. very old hotel badly needing a facelift. but what do you expect in NYC for $300?
This is a great location in the upper west side. Lots of little places for coffee or food. Several drug stores, diners, etc all within a block. Located across street from red line (1/2/3 train) so very convenient to rest of city. Nice neighborhood. I made a mistake & requested 2 "superior double rooms", which could not accommodate a rollaway bed. Wasn't a huge deal, I had a sleeping bag for my (10 year old) son, and we weren't in the room much anyway. The other room had room for the pack & play for an infant, so it all worked out - just realize that a double room is for a double bed, desk, & not much else in most cases. But for 2 nights in NYC, for 2 rooms on short notice, a great price (140/rm/night). Heat in room couldn't be turned off - we ended up running the AC to offset the heating.
We came to bike the Five Boro and the hotel staff was very accommodating - the hotel is also well situated close to the west side bike path.
The front desk guys were exceptional. Truly cared to make sure I was a happy customer. It will be my permanent go to on the west side from here on out! No hotel at these great prices can be perfect so there is no point in complaining when everything else was spot on!
The room was exactly what we'd reserved. It was small but clean and quiet. The hotel staff was very nice. The location is excellent. Plenty of shops and restaurants nearby and the subway right outside the door.
My only critique was that the bed was a tad uncomfortable for me, but both my mom and aunt were quite comfortable. The room was small and cozy, but it has everything a visitor needs. The staff was wonderful and kind. The location is excellent - right next to a subway stop that makes it easy to see NYC in minutes. Also blocks from Central Park. Neighborhood is safe and clean. Next to a drug store, n case you forgot something. Loved it and would stay there again.
Good location and for New York,it is a good size room. Right across street for the Subway and 3 blocks from Central Park. The beds are so hard and linens are very old. Towels are tiny and old. Our room was not cleaned even after I told them we were leaving and would l ike room serviced.
We had a one night stay and were pleased with our experience. The hotel is at a great location near Central Park and away from the busy downtown city life. We liked that very much. We initially decided on this hotel because of the rate but found the location more appealing. The bathroom was too small. Forget privacy. We had to keep the door open, while using the bathroom, just to have some elbow room.
nothing noisy, even early morning, you can here the others in other rooms,not as you u see in the web site, not worth the money, u can get better hotel for less price.
Ideal Location: close to Central Park and all major museums and only 2 blocks away from the subway to downtown
its pretty well located, just in front of natural museum, its confortable, clean, and a much better option than other budget hotels.
good location and affordable, nice room, internet was not working while not been properly informed as wi-fi did work internet was not working while not been properly informed as wi-fi did work
nice and clean rooms, friendly staff, no
confortable enough , and a very kind staff
The staff who exhibited a friendly desire that my stay was an enjoyable one. A problem with a faulty radiator that the staff rectified satisfactorily.
I liked the location and the room. The staff were very friendly. The area can be noisy and it would be nicer if the windows were double-glazed.
Noisy, dirty, very small room.
Poor service, no help at all. Phone not working, hairdryer not working, room freezing cold. No early checkin nor late checkout.
Some of the workers Run down
convenient location, recently updated facilities, staff was courteous they claim wi-fi is available, but the signal was so weak as to be unusable; couldn't get a $20 broken down at the front desk, air conditioner in my room was broken, room too hot;
The location near the underground station is very conviniet.The neighborhood is very calm.The room is clean and comfortable.We liked our staying in this hotel. The location and the room.
It was a great location. Next to central park, easy access to subways. The room was clean, the staff was helpful. and i would stay there again if i was in new york.
the location is good and safe poor services and facilities, unreliable hotel staffs
Quiet zone, well comunicated, good price.
the waiter's attitude are very nice could this hotel use more bright bed sheet? it can makes people feel not so much presure.
Friendly staff, fast speed internet, clean room The hotel is being renovated and obviously this causes some discomfort as to the elevator and corridors that were not very clean. I am sure once the renovation is finished, this will be a spotless hotel.
location Very dirty
near the subway internet speed/cleanliness of the chairs/no breakfast