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Everything seemed to be fairly updated except the bed. The bathroom was nicely updated and everything operated on clear controls. Lobby is nice, interesting artwork. The bed definitely needed to be replaced. The room also was difficult to work in as it only had a small table and the chair wasn't good for this task either. Toilet was so close to the vanity that I actually was forced over sitting on it.
Lobby Old mattresses blood on towels in two different rooms a/c broken elevator smelled of urine fridge broke and spoiled leftovers from 400 meal
The staff were friendly and so helpful. The rooms were beautiful. The location was wonderful. Easy to walk anywhere you want to go. Loved it. I will be back.
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.
It has everything you could need in a compact package! Great location! If it had a mini fridge and microwave it would be the best place to stay in NYC for the money!
Location Everything other than location
My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful. $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
helpful and friendly
The location was great and the terrace in the back was quite nice. Also the free internet access was great! As I arrived late I did not get the single room I reserved instead one of the bunk bed rooms. The room was a bit run down and the TV did not work. Also it was quite noisy and smelled of beer as other travellers were partying in their room. What I really did not like was that they checked me out before the check out time.I returned to the hotel before 12pm to check out and all my things were gone. The staff put my belongings in a plastic bag and stored it at the front desk.
Huge room, very clean. Staff was very courteous. Noise from consturction across thestreet was annoying, but not noticable as long as you run the fan.
Good location with helpful staff Cramped rooms not well maintained.
Nice staff very helpful great experience front desk excellent would recommend highly
Location was great and staff were courteous. Decor is modern. Shower was dirty on arrival with hair from prior guest. When arriving we turned on the lights and a cockroach scurried across the floor. The room was hot and The air conditioner didn't work.
This hotel was so clean and beautiful, with comfortable beds and complimentary pillow service which we loved trying!! The staff was so friendly and helpful, gave great advice and recommendations on food and directions, and took great care of us! My only complaint would be that the wifi is so expensive, $62, but since it was our first time staying at the Benjamin, the concierge attendant was kind enough to comp that for us.
The hotel has a good location. The bell service is appropriate. In my personal opinion the hotel is a bit overpriced.
An excellent hotel in a quite location but was still close to the main attractions. It has good size rooms with large comfortable beds. The antique furnishings, pictures and large marble bathroom gave it a country house feel. The breakfast was very good, free wine and cheese early evening plus free internet access was a bonus. It only has one lift, but with only 99 rooms it's not a big deal.
It in the center of ny More beger and more elegents
Service was magnificent! Every single employee we encountered were genuinely kind and concerned with how we felt! True hospitality being practiced here. The room we had was a suite 1 bedroom with a pull out sofa. Attention to detail was evident throughout the room and hotel. It was super clean and very spacious (bathroom was s little smaller than we'd have liked). Rooftop bar and grill was amazing! Empire restaurant attached to the hotel was also amazing with food and service! Overall, I cannot give enough praise to this wonderful hotel. Loved it that much. The only negative was I waited a bit when I got to the hotel at the checking desk before I was even acknowledged. But everything after this completely changed my initial perception. Only one elevator working while they work on upgrading the other so it took a little longer to get the elevator but wasn't too long of a wait.
Poor elevator service, no view from our room.
Clean and comfortable upscale hotel with a very friendly and accommodating staff. The restaurant pricing, especially for breakfast, is out of control.
Location good. No facility for making tea in the rooms. The extracters in the bathrooms did not work. Complementary Tea/coffee in lobby stopped at 7am.Basic internet facility should be complementary. the bathrooms are too small.
Location was great, staff was amazing and prices were unbelievable for a Manhattan stay during NY Now! David, the front desk manager really made us feel welcomed, especially since it was the first time we were traveling with our dog. We were treated with care and loved the size of our room #3212 and proximity to the subway. Would surely stay there again and in fact booked another Westin because of the experience.
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
We were extremely pleased with the room -- unexpectedly luxurious. Very friendly helpful staff. Appreciated relatively inexpensive valet parking.
The room was large, larger than a typical hotel in NY. The bed was king size and very comfortable. Having a kitchenette was a pleasant surprise. Very quiet, also not typical in NYC. The room needs some sprucing up. Needs painting.
Complementary breakfast was was skimpy.
that it was a suite with a kitchenette
It was great we had a warm cookies on arrival!!! Highhhhh five! Nothing at all
New renovated reception area makes it more attractive. One day iur room remained not cleaned.
The staff was so nice and went above and beyond to be as helpful as they could. Mario was a wonderful door man that was able to compensate the trouble we had with our door. Chris and Danny helped my mom and I get metro cards so we could use the subway to travel around the city. Danny physically walked us to the train station to show us where to buy the metro cards. We had issues with the door to our room the entire stay, the key card wouldn't work after ten minutes of being programmed.
Location Good deals always have windows against next building with no view
More dining, social areas
Location Service is awful, no room service, elevators services are horrible! You have to add 10' to your time to deal with