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From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well. I didn't like leaving to go home!
Great location, pretty, away from the hustle and bustle of Times Square/Midtown Not a business hotel. Need to pay for WIFI. No room service. No coffee machine. Only coffee available is at the breakfast room and they charge you $2.50 just to get a cup in the morning. Not the expense but the nuisance and inconvenience. No shops on site. Just vending machine. They try to pretend to be upscale here but nothing about it is upscale - from the property to amenities to service. Hugely disappointing.
Drained very slowly
Great service and close to many destinations
The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.
The hotel was nice, but it is really the location that sells the place. Can't beat it. A block from Central Park, across from the Museum of Natural History. Bathrooms were a bit dated, and the plumbing seemed temperamental, but it was more than adequate.
I love the Excelsior, the staff, the location, the cleanliness, just so easy, so accommodating. Always the desk personnel are lovely, the last day, the 29th, the desk man was a bit condescending. I've never had that experience before, but upon asking him about leaving my bags after check-out, asking about a taxi to the airport, he almost dismissed me, as if I were an annoyance. Unfortunate, but true. The desk man when I arrived on the 2nd, was lovely, very patient, very accommodating. I've stayed here before, never had that experience, so it must've been a bad day for him.
I loved the location.
The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side. Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.
The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food. Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.
Room was clean, and well-maintained. Looked like a relatively recent renovation (new shower, paint, etc.) Front desk staff friendly and competent. Excellent location for AMNH visit. Booked through KAYAK and a very good value. Room was quite small (though efficient) and though with double bed would not have accommodated two of us. But I was travelling alone and it was complete & a good value.
To have a refrigerator in the room and air in the bathroom
The location I travel extensively for business and am comfortable and familiar with hotels. Park 79 was an older hotel which is fine but the room had a strong oder of urine and the bed had a plastic mattress cover like you would use on a child's bed for bed wetting which was covered with a very thin bed sheet. I was booked for 2 nights, non refundable but left after 1 night.
Down comforter in bedroom. Very friendly staff I wish they had a coffee pot in the room.
Location Discomfort bed and bedding, tiny bathroom, old and discolored carpet
Lot of noise from neighbour rooms. The front desk attendant who promised to provide me with a spare comforter on request never turned up.
historic building nice, non-glitzy neighborhood, our room was at rear of building so it was quiet. staff was helpful & respectful. tiny room with large post in middle o the tiny bathroom. no breakfast beyond coffee in the tiny lobby no comfortable place to sit in room besides on the bed.
Room was a decent size and had a private bath (be sure to check when making a reservation, as it seems not all rooms have private baths + sometimes bathrooms are quite small, and some rooms have smaller beds). The location is excellent - great neighborhood, with lots of great dining and public transportation options nearby. The staff members I spoke with were also helpful and polite. There was a window AC unit that was pretty loud and ran constantly so I ended up turning it off overnight - it got a bit warm, but thankfully it wasn't too hot outside.
Comfortable bed, clean room and restroom, great value.