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Location provided easy access to subway Coffee machine in room Free wifi in room Cleanliness Cost of breakfast Dated decor
I loved the location in terms of being right in the middle of all the action. We went for the Jazz Festival and couldn't have been any closer to all of the events. We also loved having the restaurants and stores right next door. The room was a good size and had the regular amenities such as hair dryer, iron, and lots of room to hang up clothing in the closet. I would absolutely stay here again. What I didn't like was that the pool was closed from 12-5 everyday. Why? Bizarre?! Those are the hours we really wanted to swim. We couldn't bring any drinks into the pool area and they wouldn't allow you to leave with the towel! So we dripped all the way back to the room. Were also HATED the bed. Very hard and uncomfortable and only two very tiny flat pillows for a king size bed. Definitely needs updating.
The pool and close to everything we needed Hotel staff was on strike and in very poor shape because of it. Rooms didn't get cleaning service once. Counter staff that checked us in and out had very poor customer service skills. Crossing the picket line resulted in airhorns being blown in our faces and yelling. Having to push through the crowds - and loud music. Lots of homesless people and crackheads in the area.
carpets smell, rooms are dirty serious updates need to happen
Lots of amenities near by Rooms never cleaned due to strike and the beds were small
Inexpensive, easy access to everything, parking was very easy, grocery store close dated room, not the best area of town, concierge was almost never there
Its a hotel chain in Quebec and even though in the right area for my stay it hasnt been updated in years. The rooms need a face lift and the bathrooms are small --wall paper peeling off -- electrical plugs hidden by the beds, none on the bedside table, -- no small fridge, i was there for 6nights -- great flatscreen, but all furniture is old -- slept on a bed that i could feel the coils in my back, upgrade the mattress
Staff was very accomadating and the rooms were well kept. The soap and talls were changed daily. The room I stayed in had no microwave, refrigorator, and the continental breakfast was limiting. Not big deals but notable
The location and staff were friendly The restaurant was bad. They put out a breakfast buffet that looks free and if you don't have a coupon they charge you after you get food about twenty bucks for sub par stuff. It is an obvious scam and when I complained they just shrugged their shoulders. Not cool.
This was my first time staying at the Gouvernour Hotel. The staff was very friendly throughout our stay and always greeted us with a smile. The breakfast buffet was actually really good. The hotel is in an excellent location, close to the bars if you want to go out at night, and close to multiple restaurants. I was not happy with the air conditioning in the room. The thermostat did not appear to regulate the temperature well enough. It would go from way too hot, to way too cold. I also did not realize that the only rooms that get a safe are the "business" rooms, and not every room. I did not want to leave my passport lying around, along with other valuables, so I ended up carrying them with me wherever I went in my messenger bag. I would have preferred keeping it locked in a safe. I'm used to there being a safe in a hotel room. Other than that, everything else was pretty good at this hotel. I wish the parking fee was not so expensive, too, but at least you can come and go as many times as you want. ($21 a day for parking).
I've been coming here for years and the hotel is starting to show it's age. Rooms need to be modernized. Parking lot is difficult to park in as spaces are really tight. Some front desk staff including the manager are not very accommodating. No wake up call given when asked. Pool was unavailable as group took it over. Restaurant staff was nice.
Just like in the movie, I end up at the Gouverneur Hotel over and over and over. It's always my hotel of choice when in Montreal! Nothing!
The second day we did not get the full breakfast - answer from the desklady was only a short "I know, we didn't get the things on time, so some rooms didn't get Croissant" ... not what I was expecting!
The very helpful staff and its position close to the Latin quarter No
The staff were very friendly and helpful. I had along chat with a gentleman who was possibly an owner. Ideal for a business trip or a short break. The hotel had character. 5 minutes taxi ride from conference center. I would have liked a hot breakfast.
Very friendly staff, nice to get breakfast delivered in the morning. Free internet was great, really helped us book ahead for the rest of our holiday.
The location was very convenient, 5 meters from Berry/UQAM subway station.
the space hosekeeping is not done properly when you are already a resident.ex.don't change dirty glasses, if dirty blanket,
The location was amazing and the hotel itself was quaint. The rooms were clean and very nice. The breakfast is delivered to your room in a basket. The breakfast is just muffins and yougurts etc but it is a nice touch. I ended up paying 170 dollars for one night for myself and my boyfriend. We are students and find that way too expensive for this hotel. I don't think I would ever stay there again because of the price, but it was the best location. When we went the second night to a different hotel, we kept taking the subway back to the first hotel just for the neighborhood. Our second hotel though was a 3 star hotel also and cost less than 100 though. Also, the hotel staff were snobby and not helpful. We arrived many hours before check in because thats when our bus got in. We asked to eat a sandwhich we brought in their sitting area and they said "no its only for guests" and overall just snobby. Wonderful rooms though.
The woman at the front desk was very friendly and helpfull. The breakfast basket brought to our door was a nice and convinient way to have an early breakfast.
The staff at the front desk were all very knowledgeable about the area and very eager to help us navigate around the area. It was around 20-30 minute walk to Old Montreal. Lots of restaurants, coffee shops, small bars around the area. Just a matter of a short walk away from many of the historic sites around the area. Be had a very nice stay here. Enjoyed our selves Rooms are a little too small, but are very clean. I didn't mind the continental breakfast but would have preferred having a sit down breakfast, with eggs etc. Considering they have a restaurant inside, it might be something they might consider in the future. Other than that, no really big complaints. Had a very enjoyable dinner at their joining restaurant.
All staff extremely helpful...taxis, bus routes, etc. Our room was badly in need of refreshing. Bedspread and carpet pretty bad.
Great location close to many restaurants, metro, bars, shopping. We were pleasantly surprised at the modern decor, cleanliness was impeccable. The breakfast included was beyond anything we've had in a bed&breakfast! Lovely hosts, we had to arrive late at night but the instructions to get there and access our room were clear and it was easyto communicate with the host. Only 1 shared bathroom, in our case it was not a problem at all, as the b&b wasnt full, but it's something to keep in mind in busier season. Otherwise the bathroom was gorgeous.
The friendly, helpful host and amazing breakfast! No
Nice host and hostess, excellent location clean and cozy room, fantastic breakfast! All one can expect for a real B&B. defenitelty will come back!!
Natalie -- the warm and welcoming owner, along with her truly outstanding breakfasts, which are worthy of a high-end restaurant. Also: the hotel's proximity to a major Metro station (a block away), the riverfront, and the Plateau bars and restaurants.
Superb location, nice staff and a lovely building. Nope
Centrally located, free parking, comfortable room. Looked like a great breakfast--we unfortunately had plans to eat breakfast elsewhere with our daughter. Very nice staff. No.
charming character, great location, right next to the subway station and the night life. Breakfast in the morning was great, and the host was friendly and helpful. Overall a terrific stay. No soaps were provided in the bathroom. Rooms were on the smaller side, big enough for me, but some people may be looking for more for ---$ a night
The hotel staff was very helpful, willing to help me in everything: calling a taxi, giving me directions about places, the subway.. Free internet conection. Good beds. The webpage says that every room has plasma tv, but mine wasn´t. Internet conection at floor 4, room 405, was really bad.
The hotel staff where amazing! Very friendly and had very interesting information about the city. The hotel was clean and the room was awesome for the cost. Really amazing experience! Would come here again without question.
The hotel staff was great and always willing to help, we had all the necessary information and directions for our city trip. Room was clean and big enough . The location was really perfect since we were in latin quaters near the central bus and subway station and near st denis and st catherine street.
The staff of the hotel was very nice young people, they were ready and able to help me all the time, to my surprise they speak different languages, like Spanish, Germany, Arabic, French, English they try to help every body. The locations was great, the room was clean and comfortable, the breakfast was not a buffet, it was simple continental breakfast, the same that i take at home. For the price that i paid i received a wonderful services more that i expected.
Staff mostly helopful and friendly. Room basic but clean and has what you need. After midnight, someone got into the hotel and was knocking at my door and refused to go away. I called the front desk and the individual was immediately ejected. Apparently this individual believed my room was someone else's. It was through the negligence of the person at the front desk that this individual even got into the building.
Great location, friendly, clean, stylish and comfortable with a great breakfast No, we had the last room available with shared bath up one flight of stairs. We will definitely go again but get a different room. Definitely the worst room in a wonderful place.
It was super homey and comfortable....the staff was great and the pancakes were amazing!!!
Wonderful patio for breakfast. Delicious full breakfast with fresh baked croissants. Very friendly staff. Room was small, but clean and adequate for our needs. Location is perfect--and easy walk from everything and right on the subway. Would have preferred if the shared bathroom was on the same floor as our room, but it wasn't a big deal.
The room was clean, comfortable and a good size. The breakfast was wonderful and filling. All the employees we encountered were friendly and helpful. parking was a bit tricky but that's not the fault of the hotel.
I was able to check into the rooms at 10am with no problem or extra cost.. great location, and quite They need an ice machine, but thats ok
The hotel was well located to reach the city. The price was impressingly low. The people at front desk were not really friendly, neither the maiden in the breakfast room. lttle attention was payed to the technical situation in the rooms: curtains were torn down, hot water in the sink made problems.
It is basic - but good for anyone priceconscious and not staying long. The room was small, the bed was not comfortable, and we had hair in our tub (which is too abd because the tub was jetted!) but the staff was friendly. Overall, it was an ok experience. The beds were not so comfortable....and the room a bit small. Cleaning was a tiny bit questionable.
some staff members were very helpful and friendly others were not. The breakfast is really not worth mentioning.
Location and affordability.
location...and place was clean def.have to improve breakfast (croisants from a plastic box by a dozen),central aircond.in my case a minus (my basement room was like a walk-in cooler...) - two reasons for my "poor" ratings for "comfort" and "value for money"...was maybe better on upper floors,but don't take a basement room !...also had to have thick curtains (there was no other curtain) always closed (people coming and leaving parking lot)...
Very Clean and large rooms internet not so great
location 200 meters from central station and metro, peaceful street, noise from other rooms, cleanless of the room was not a perfect,
Nothing special... you can spend a night there ... there are better places around The breakfast was very poor
Walking distance to many shops, restaurants, bars, dance clubs and even a park and a church! Inexpensive Off street parking Free muffins and coffee for breakfast Great staff
The location. Central! The room wasn't heated. We were freezing all night lobng!