Wonderful swimming pool Expensive parking
Good value for money. Standard city hotel room - clean and functional. Location good for city visits - maybe a 10-15 minute walk to the centre. Taxis to the Alhambra are about EU 8-10. Snack bar does good (but expensive) food.
the pool, service a bit far from the center core of town, when walking
Good and confortable place; clean and well placed. The staff freindly and helpful. I will come back and I recommend it. No complaints.
Very nice, modern and comfortable hotel, good location, only 10 to 15 mins walk to city centre. rooms a good size and quiet. managed to park in the street very close to the hotel, a plus. reception staff helpful and friendly. Everything was perfect.
The atmosphere and the service at the bar. The breakfast buffet was not especially good.
excellent value and breakfast
Everything!! It is one of the best hotels we have ever stayed at. Nothing!!
Good interior at reception area. GPS can't guide the hotel.
Good service and a great value!
good location for city with most things within walking distance. Alhambra bus just a few min walk away. room good but air con did not work well and had to leave windows open at night which then caused a problem with noise.
Good location, nice room, in bright colors, very kind and helpful staff. The carpet was not clean (no vacuum), the room a bit dusty, but the bathroom and beds were proper.
Reception desk was very pleasant and helpful throughout the stay. Location was convenient to center of town and walking around the village areas. 10 min. cab to Alhambra and to watch Flamengo in the "cave". Lovely restaurant attached to the hotel.
Friendly and helpful reception. Breakfast rates much too high, so that we had breakfast outside.
Beautifully located in a lovely square, very nice spacious foyer. None that I could see.
Very poor understanding of other than spanish garage too small for our medium car
the room was big, comfortable, good air condition, silent, good location of the hotel, helpful staff.
Friendly and helpfull personal, Nice and quite rooms,
Within walking distance of railway station. Free wifi in lobby. Not expensive. Long walk from the attractions of Granada
The location is near to the centre There is no fitness, swimming pool
Friendly staff, good facilities and very efficient. Excellent restaurant - try the ensalada tropicana. The underground garage is a nightmare - difficult to find, nowhere to stop, narrow chicane into the depths of the earth.
Staff were very nice and helpful. Hotel has a nice feel, very clean and quite. Good location as well Parking was 14Euros per night but didn't tell me until i paid the bill. I would have asked for a deal as i was staying for 5 nights.
Good location within walking distance of most major attractions. The air conditioning in the rooms only works from May - sometime in the fall. So even though it was 30 degrees C outside in April, the rooms couldn't be cooled off without opening the windows. However the street noise makes it difficult to sleep with the windows open. Hotel mgmt said there was nothing they could do about this. We were told "it's winter....". I just find it strange that the lobby was air conditioned & cool, but the rooms couldn't be. Also if you're bringing a car please note the parking garage is a very tight fit.
It was very easy to get to from the motorway and had (essential) car parking - though at a cost. It was some distance to The Alhambra but this was balanced by the quality of the hotel and the situation. It also had a very good cafeteria for drinks, breakfast and snacks.
Courteous reception staff, clean room and comfortable bed. There is not anything I dislike about the hotel
It was colocated with Hetz car rentals so we could return our hir car to the hotel rather than spend hours trying to find the drop off poiint - although i9t did take us 2 and a half hours to get to our hotel from when we arrived in Granada following the instructions on the booking.com website which were incorrect!!! Location was not central as advertised by the Hotel
V friendly staff and rooms comfortable and v clean. the restaurant seemed overpriced and did not cater much for kids to eat, only alternative was a cafeteria and smoking was permitted which made it unpleasant. Bathrooms are looking a bit dated and not in the greatest of shape.
The staff was lovely. The breakfast and dining room staff were quite friendly and accommodating.
Excellent room (quite 3rd floor - central - new building). Staff were superb.
The location is incredible. We felt like we were in the heart of Granada without being at the epicenter. You can walk to the Catedral de Granada, the Albaicin and the Alhambra (although that is steep and you might want to taxi). Even without those amazing sites the plazas and winding streets are charming and enough for any tourist. The Hotel is beautiful. One modern building and one classic. Both are kept up. We stayed in the modern building and looked upon the classic. It was done in a way that didn't distract from either building. The staff is friendly. If you've rented a car then you can park it for a small fee. The Food & Beverage department appears to be severely understaffed. The staff works hard but they seem frazzled and their scope of work seems to be too large - indoor and outdoor seating as well as bar tending and bussing.
The beds were very comfortable It was very noisy - traffic, people shouting, street cleaners all through the night.
Unusual design, location. Over priced.
We were delighted with Palacio de los Patos. It was everything we hoped it would be. Central,pleasing modern decor, interesting building,courtyard garden area. The staff were at the same time attentive and onobtursive. The breakfast buffet was good with local cheeses and meats and divine pastries. room service brought early morning tea very promptly.We ate in the restaurant on two evenings- it was elegant and relaxing and we recommend the tapas selection.
Liked everything, the hotel was fabulous, the staff was the best. Great hotel, great location, great setting, great staff!
Very helpful staff and efficient service. Room was very contemporary (in the new part of the hotel). It would be good if they provided some movie channels for the TV. Might also be helpful to provide a local guide, listing some good bars/restaurants close to the hotel etc.
The best part of our stay at the Palacio de los Patos was the food and service in the restaurant - we were completely surprised and delighted by the delicious tapas brought to our room, the excellent buffet breakfast each morning and the dinner we ate one evening in the hotel restaurant. Excellent location in the shopping center of the new city. The staff seemed to be young and inexperienced - polite and tried hard. The problem was the room - minimalism decor was extremely uncomfortable to the point of total discomfort, The rainshower from the room above us came pouring into our room, glass doors were hadardous, not a single draw, no where to put anything away. Designers loved purity but forgot the needs of the guests.
The old part of the hotel looked spectacular, shame that you didnt get to stay in a room in this part. Very central location. Convenient to walk to all the sites and nightlife Spa was very disapointing, staff were very attentive but the pool was too cold to sit in and relax and the steam room was only big enough for 4 people to sit comfortably. Room was ok but was not keen on the glass walls for the toilet and shower (personal preference) and dissapointed that one of the dressing gowns in the room was ripped.
the hotel was beautiul. the service and location were great. I wish I could have stayed here even longer.
Because the facilities
Nice room, good staff, clean, no noise, good airco, nice bathroom, swimming pool to cool down at end of day Location (15 min walk to center - bus is available closeby) - Jacuzzi didn't work
Although off season, the food was magnificent and plentiful. The hotel was spotless.
clean and large rooms. 15 min walk to center. good price for last time. road working front of the hotel. a little bit dusty.
the parking is apart a hotel, so i didnt like, that is necessary to cross the road.
Good facilities though they did not have any record of the booking. Luckily, it was out of season so they managed to find a room for us. the staff were pleasant and efficient. More of a business hotel than one for travellers. It was a good 15-20 min walk into the centre of Granada.
The room was very complete and comfortable and the staff very friendly and accurate.
In our case the negative experiences prevail. Therefore we cannot recommend this hotel. I am sure there are much better choices. This hotel was one of the most chaotic we have experienced so far. At the reception was an unexperienced person, although very kind. First we got the key(card) for a wrong room. In the bathroom the glass wall between the tube and the rest of the bathroom was missing (obviously there used to be one before) so that after taking a shower there was water all over the bathroom. Poor English of the reception staff (e.g. we asked if breakfast is included and they said yes, but in the end we had to pay 10 Euro per person). Breakfast was not bad but not worth 10 Euro. The hotel is a little bit difficult to find by GPS as there are many construction works around the hotel and many roads are closed. Swimming pool was still filled with water but closed
Modern contemporary design hotel, excellent facilities (although would have been good to know in advance that the pool and jacuzzi are on an outdoor terrace, and only open between June-September). The staff were super helpful - called taxi's for us, valet parked and returned our car from the parking garage underneath the hotel, and were quick to service any requests regarding our stay. Room was clean and comfortable, good space for unpacking and loads of wardrobe space too. The bathroom was high quality with granite surfaces and bath surround, and the power shower was well needed after a hard day's snowboarding in Sierra Nevada!!! Good access to the centre of Granada - a short walk or taxi ride takes you to Carrera de Genil where you will find many shops including the El Corte Ingles department store. This hotel also has very easy access back onto the ring road and is easy to find coming into the city. Will definitely stay here again.
reception staff were excellent.many thanks Alberto no tariff displayed for the minibar only 1 english tv channel
Very large room. Despite what is stated, there was no wifi in the room. Internet in the room was possible with a (very short) cable, but if you're unlucky, they are all gone (as I've experienced).
Excellent hotel with comfortable well appointed rooms. However, the hotel was newly opened and still not fully operational. Good location for Alhambra Palace and sking in the Sierra Nevada.
1st lady at desk excellent most staff unhelpfull - bathroom aqnd toilet no doors and glass see through walls!? - boked for 2 nights but left after 1 because genarally horrible hotel -
We ended up being charged more than what was quoted at the actual place. Plus, our elevator did not go to the floor. Rather we had to get off and climb stairs--my mother had a difficult time, given that she recently had surgery.
There was no wifi in the rooms and the breakfast was really poor and the hotel bar closed at midnight
Quiet, clean and spacious room. Free internet access available throughout the hotel. The hotel didn't seem fully operational. It is located at Monachil and rather hard to find. Not recommended unless with own car or with tour group. Air cond. in our room didn't work during our stay. We suspect it was centrally controlled. Wireless internet is only available in the lounge area.
I feel that you should not have to pay for parking and the hot breakfast needs to have more additions like beans and mushrooms
Lovely hotel, new, clean and helpful staff. I took a bit to find but apart from that a good experience.
Very modern and spacious rooms. The whole hotel is lovely. The reception staff were very welcoming and helpful...Nothing was too much trouble for them and they were obviously genuine in their relationship with the hotel guests. Spa still not open but not too much of a problem. Smoking was allowed in the bar although it had a separate non smoking room adjacent. This prevented us from making full use of the bar.
the service, rooms,and view were great-would stay again
It was a brand new hotel - the room was large & modern with all required comforts. The hotel was still under construction but this did not effect our stay in any way From the website we thought the hotel was in the Sierra Nevada when it was a 30 minute drive away
Good position, well run
Opposite of Alhambra entrance. Diner was OK, but a bit like the Dutch "Van der Valk".
staff very helpful and location next to alhambra bathrooms too small and showers too small
Proximity to Alhambra was brilliant!! Just a 5 minute walk away Rooms are slightly on the small side, but still very comfortable and good value for money
Closenes to AlHambra NA
superb location overlooking alhambra. city bus tour stops just across the road. bathroom not well equipped for 4 star hotel. when dining in hotel restaurant, unable to order wine by the glass. when dining in barbecue area, able to order wine by the glass but unable to order coffee.
The proximity to the Alhambra was excellent. Quiet location. Very convenient for regular bus service to the city.
Location within walking distance to the Alhambra Palace was excellent
Comfortable hotel, offering good value for money, just across the road from the ticket office of the Alhambra.
The location is superb, Alhambra is at the corner, the center is also in short distance (15 minutes walking or 5 minutes bus). The hotel is very well organized, staff is very well trained, everything is working smootly and effeciently. Considering the price category no complain can be made.
Loved the hotel, would definitely go back and recommend it!
I booked this hotel based on reviews alone and it did not disappoint. The hotel was opulent and luxurious, and the staff was impeccable. It was the nicest place we stayed in Spain, and it was not the only 4 star hotel; it was noticeably better than the other 4 star accommodations we chose.
Everything about this hotel wa just fine - staff, rooms, cleanliness ad breakfast. Must travel to city center, but I was prepared for this and Ididn't mind.
Think this is a very new hotel as it took for ever for staff to check us in, sort out small problem with car park.
Nice hotel, great room. Enjoyed the hotel. There is no parking at this hotel. The description said there was. Street parking was available, but when we followed the instructions from the front desk and parked where he circled on the map, the spot was not legal. I narrowly avoided a tow and got a ticket.
modern very comfortable Hotel-big rooms and good views (624). Bus stops outside to reach city centre, every 15 mins 1 Euro. Very sharp towel rail at front of wash basin- both wifes (two bookings) scratched themselves badly!!!!1
Excellent..... It's neighboor is the Mezquita. The house was built by the romans, before the muslim arrival. It is a trully incredible experience. The hotel staff is cordial and the hotel offers everything that a tree stars hotel does.
A really great hotel ideally placed for Alhambra palace within an uphill walking distance. Bus stop right outside to take you into the city at 1.2 euros. Large comfortable room with mountain views, great buffet breakfast with loads of choice helpful friendly staff at reception, on site underground parking (extra cost), overall excellent.
Having bus stops just outside the Hotel for both city centre and the Alhambra made the location ideal. Also the hotel was very easy to find and had good parking facilities.
The hotel was easily reachable by car and within easy distance of the Alhambra. The design of the rooms is nice. As in almost all of these kind of hotels it is impossible to control your own room temperature. The airconditioning didn't work, therefore I complained about our room being too hot too sleep to the reception and the receptionist said she would turn down our heating in her computer system and advised us to open a window. Even after that, it was so hot in the room that we had to sleep without sheets. Opening the window helped a little but brought in the sounds of the very busy conjunction of streets on which the hotel is located. The second night the room seemed even hotter and in the middle of the night i called the reception to complain, but both phones in the room didnt work! It was impossible to sleep in this hotel. Would never go back.
Nice modern styled, compliments! Good facilities The wifi internet is not working. That's a shame, becaurse it is an important facility for us.
the pool area and cleanliness of the hotel was amazing. really enjoyed it. couldn't fault the hotel facilities. the location was outside of town but it was easy to access the city by bus or taxi (approx €4)
I can't rate this hotel highly enough. The price was excellent for the room we stayed in - it was a large, modern double room with a couch bed for our daughter. We only had to pay a small supplement on the double room rate for the extra bed. The pool area was gorgeous and very quiet throughout our 3 day stay - The entire pool area is enclosed by a 4ft glass fence with a secure entrance gate which would make it a very attractive option for a family with young children. It costs approx 4-5 euro to get a taxi to the city centre - the reception were great in organising this and a taxi would arrive in minutes, so no waiting around. There is a Lidl supermarket next door if you need to stock up on drinks, sunscreen, snacks etc. The wooden sun loungers at the pool were a bit unconfortable - would be great if there were cushions for these.
The staff were very friendly and helpful. The location for the half marathon was perfect. The spa was amazing.
Proximity to Al Hambra is only 5 minutes by taxi. Close to the bus stop for getting into the centre of town. Excellent cafe/ice cream bar around the corner from the hotel. Wonderful spa/Thalassatherapy centre.
Friendliness of staff and easy access to city of Granada.Luxury bathrobes and slippers!! The restuarant could have been better, hence we had breakfast at corner cafe.
Modern hotel nice swimming pool Double charge of rooms because max kids per room is 1 with 2 parents
Price, quality of room fittings, quality of breakfast menu - good value for money. Impersonal bar area, no atmosphere. No iron or ironing board available to guests
very nice hotel.
Easy access to Alhambra and high way. Little far from city but not a real problem. Spa was great.
Size of the room We were located in the annex where all rooms have non functioning items
Proximity to town and motorway; hotel design; spa TV choice and reception very poor; turndown service (appeared to be 2 chocolates and tomorrow's weather only - no bed turned down!); need to hire key for safety deposit box; need for guests to pay to use the spa; bathroom not clean when we arrived (used cotton buds, water on floor, only hand towels, half-full shower gels etc.). Its a very nice looking hotel and our room had a great view but it needs to pay more attention to detail to earn the 5 stars it claims, otherwise its a 2-3 star hotel in a 5-star shell :-)
Very good hotel They cancelled the key room 1 h before our departure considering all the
Clean, very good decor, good sized rooms, good location in terms of being used as a "base" for exploring Granada. Falls short of the 5 star claim, breakfast was not up to scratch with food obviously being sat for a while. It's a good 4 star hotel, not a 5 star.
Room Food for brekfast
Decent location, nice bathroom. Spa did not allow me to even check out the spa, no available pool, front staff was not terribly helpful (except one of the managers) or friendly.
Close to the center, Internet free in the reception only No kleenex, no shower cap in the bathroom
The staff was very helpful. The hotel and the room were extremely clean. The breakfast was amazing! Near to all touristic attractions.
the hotel was excellent nothing
The location of the hotel was great! the ac wasnt that cold
very nice room, and a good bed. that the spa was closed during the day from 2pm until 5 pm
Clean and comfortable room with balcony. 10 minutes walk from town centre and Alhambra. Helpful staff. We were able to leave luggage until late evening after checking out at 12pm. We got no reply when we rang for room service. The outdoor pool was full of leaves and the spa treatments available were very expensive, €23 each for the indoor heated pool. That was disappointing since the facilities were the main reason we chose the hotel.
The location is very good, quite close to the city center as well as alhambra. The location has very few parking places and I have considered the prices of the hotel parking a little too expensive.
Quiet area but easily accessable to all the sights of Granada. Spa facilities available We would have liked drink making facilities iin the room - tea & coffee
We have been twice before and wanted to return as we knew how good it was.
large room clean breakfast very poor, quality and quantity both bad
Convenient to leave the car outside. Rooms were large. The hotel was on the edge of town and so it was a 15 min walk to get into the centre of Granada. Not ideal for the Alhambra, Albaicin or city centre sites. Decor was a little tired and in need of a lick of paint in the rooms and corridor carpet was pretty stained and grim. The hotel was also quite noisy as you could hear chairs dragged across floors from rooms below, above and either side. Though full when we stayed in October, it was a souless place - no-one in any public rooms or bar.
The rooms with balconies are very nice to sit out on in the summertime. The foyer of the hotel is well presented. Our room appeared as if it hadn't been painted in about 30 years. The rooms could do with updating, but the bed linen & beds were clean. Not all the facilities the hotel listed were in the room, for instance we had no mini bar, & there was only one plug socket in the room. The pool had some leaves and dust in it, however people still enjoyed it.
Use of Spa which is free to residents in the a.m however this was not highlighted so guets should be informed. Staff ere freiendly and efficient and Spa was superb nothing
Had an excellent massage in the spa Air conditioning in room too noisy
good location no breakfast facilities
Very helpful staff, close to city center.
nothing location and out look of the hotel
The staff were very helpful hotel very central location
Very good location. A bit small room. Mayby it is not suitable for long stay.
We found the hotel ideal for our overnight trip to the Alhambra and the opportunity to experience the historic city. It was convenient and adequate for purpose. There was noise on the street with late night passers-by but the room was pleasant and comfortable, better than average for the price.
Very polite and helpful staff. Excellent location, 2-3 minute walk to the heart of the centre of town. Very clean and modern room. Excellent value for money. The Room was compact (a little on the small side), but very clean and modern
Reception staff(Laurena)excellent and extremely helpfull. Bathroom showing signs of wear .tiles and woodwork
Location, price. No cafe/restaurant or bar available. Needed to use hotel across the road. Even to buy water.
Location, service Poor breakfast
triple room has extra small room
Location Noise from street at front, and from refuse collection at 01.30 am one night
Very comfortable and cozy hotel, great location. Good value for money. Very friendly staff!
Staff was very friendly and helpful for local linformation and tips. Location is great as well - bus stops right in front of hotel to go to the bus station (#33 or #3) or to go to the Alhambra Palace (walk to the Plaza de nuevo, then take the Alhambra bus #30 or #32)
the hotel staff was simply great! They gave us info about the visit at the Alahambra, typical restaurant, best places for hiking in Sierra Nevada and flamenco shows. Rooms were very clean. Breakfast could be improved, there was a (relatively) limited choice, but this is just a minor point.
Old fashion hotel, well located in centre of Granada. Very clean, quiet rooms. Helpful staff. Not so easy to access by car, one needs to park on side of hotel on a pedestrian only street, the porter parks the car for you. Very basic breakfast buffet. It would have been nice to have more fruit and yogurts.
Accomodations were excellent and hotel staff was friendly and accomodating.
Staff was friendly, good location Parking was expensive. Staff could have informed us about the fact that you have to buy tickets in advance for the Alhambra.
The room was attractive and spacious. The bed was good. We wished for wireless internet in our room. Also we asked for a non-smoking room, and we were given a smoking room, complete with strong smoke odor and ashtrays. When we asked (within minutes) to switch to a non-smioking room, we were told "maybe tomorrow." We gave up.
good central position
location, clean and comfortable rooms, convenience to sights. no
The view of the Alhambra and Albaicin and mountains from our window was great. Our room was very comfortable and everything worked.
Excellent hotel in good location, 20 minute walk into town centre or short bus ride on regular service.Staff extremely helpful at all times, can't fault it.
the view was wonderful the bed was hard as arock
We were only there one night and the location was not as good as we hoped.
One of the best hotels I have ever visited for such a good price (around 50 eur for a double room), beautifully designed spacious room, excellent view from the 14 floor, big bathroom, excellent location. Pay TV, expensive bar and restaurant.
Location and views of the City were great, staff in the bar and reception also very helpful The food in the main Restaurant was not really four star ..pity really as the rest of the hotel was
Very bad, old hotel. Condition, wifi don't work. Very bad, old hotel. Condition, wifi don't work.
Very nice river side location in a converted old monastery. Helpful staff. Good value for the money.
We booked this hotel because of location. When we entered to the rooms we booked there were windows opened so the room was very cold. The airconditioning was not sufficient to warm it in a while. Heating was there but was not good enough so we vere cold the first night. After second night when we finally were happy we had to change both rooms due to technical problems. We got better rooms but close to the place where was a party with music until 11pm. Was very noisy even if the windows vere closed. On top of it we don't think that the room are cleaned every day. By mistake we spil a bit of cereales on the floor and it stayed there for two days. We were really dissappointed with this hotel.
Nice, clean modern rooms, lovely setting, good buffet breakfast. The staff could have been more helpful in recommending restaurants and providing information.
Excellent location, interesting building and very close to parking. Charming reception staff.
During Santa Semana, the location next to the church was great. the food was excellent. The receptionists were not very accomodating and did not have much information available for tourists as a normal concierge would have.
Greeted with a smile when i came in. Very friendly. Nice room, very clean. Free wireless and it was reliable - i was able to skype with family back home. Great breakfast - and healthy too! no negative comments. it was a great stay.
The rooms were larger than usual, brand new furniture it seemed. Bathroom was clean and comfortable. Not a single parking space!!!!! It is located on an Avenue, but all parking spots nearby were only for handicapped... 200 Euro fine if you use them without a handicapped permit. We had to park 3 blocks inside the neighborhood, in the freezing temperatures.
The building that the hotel is housed in is lovely - a former monastery with typical tiled walls and a nice courtyard with orange trees. The photos really do not do the place justice. It is also right by the river and within easy reach of the town centre and Alhambra, so the location is great. The air con didn't seem to cool the room down very much, but in fairness, it was 45 degrees outside and we didn't ask reception if we had set it right. It was still an OK temperature to sleep.
close proxiemity for city attractions
Very good location, staying in what we considered to be a piece of historical Spain and would have no hesitation in recommending to others. Poorly lit access to hotel at night. Need to say on website that you cannot park but this is not the hotels fault - just a matter of fact due to the nature of the area but best to be forewarned.
It was wonderful. Staff was helpful and friendly, breakfast was great, hotel was adorable, location was fantastic. Just that smoking was allowed in the foyer. We had a wonderful room with gorgeous, big windows that I wanted to open up, but it seemed that often there were guests smoking there and it drifted into our room, which was kind-of a bummer.
We had a beautiful room overlooking the central courtyard. It is such a lovely old building to stay in. The location is very central. All during our stay the central courtyard was covered with a sunshade even though it was late Autumn and it was difficult to tell what sort of day it was outside, it also made our room quite dark. The morning we left they pulled it back, it made such a difference. Also there were no lifts to our room, we had to carry our heavy international suitcases up (and down) 27 steps.
The staff was very friendly and helpful. The breakfast was good and the rooms are very comfortable. Our room was facing the inner couryard and it was hard to get light into the room without compromising our privacy. We requested a room with a view but we were told it would cost more. For the price we paid we should of had a room with a nice view. This hotel is a little overpriced.
staff very pleasant,very good breakfast, central location, our room was too dark and airconditioning too noisy.
Liked everything. Good value and very good atmosphere.
The decor of the hotel It was very difficult to find. It was not explained to us on the website that the hotel is situated the old town where cars are not permitted. We got were driving around for about an hour with sat nav trying to find this place! Also, whilst the rooms were very nice and clean, the noise was terrible. Everything echo's through the courtyard.
the interesting building layout, helpful staff, excellent breakfast To have coffee/tea available at any time would have been welcome.
Great hotel! Loved the design/style of the courtyard, sitting room, and our room. The Ned was comfortable. Location was fantastic. Breakfast was great. Overall great value. The hotel advertised free wifi, but we couldn't get on the network.
beautiful facility, very helpful staff, and a great location.
the location. the parking. The street was quite noisy. the room looked a bit shabby (stains on the carpet and on the wall) for a four stars hotel.
I was in a rush when I first came to check in. One of the staff said he would take care of the bags and I could finish my check in when I returned. When we returned a few hours later, check was quick and bags were delivered to our room. Then when we needed help once again at the front desk someone assisted us right away and got us the information we needed. Customer service was excellent. Water pressure was great too. Location was really close to everything. About 5 minute drive from Alhambra. Found a few hairs in the bathroom that were not ours (sink, bathtub). Standard Room was a bit small with our bags opened up and the washroom was tight as well. We were there on a Friday night and stayed up pretty late but when we decided to call it a night, we could still here a lot of noise from the street. Disadvantage of being in such a good location close to everything.
Friendly, efficient staff, valet parking, nice rooms, excellent breakfast.
Large room and bathroom with balcony and lovely view of mountains and Alhambra. Very comfortable bed and very quiet [though the hotel was not busy and possibly there was no-one else on our floor]. Unfortunately no mention of the ongoing roadworks which currently make it impossible to drive to the hotel. We eventually gave up trying, parked and walked the two blocks with cases. Would not have booked if I'd known, but once there the roadworks weren't a problem except to spoil the view of the road.
Very nice hotel in a fantastic location within walking distance to everything. A lot of street noise n mattress was very hard not the luxury mattresses you would expect in this type of hotel. But I would certainly stay here again.
The location. Staffs are not friendly. Wifi signal can be used only hotel lobby.
hotel location is excellent. close to all important turist site of the city 1.hotel is very noisy. 2. Breakfast is quite poor
The location is right in the centre of Granada and rooms are adequate. Bathrooms are small in comparison to room and need some upgrading. We had great difficulty in arriving to the hotel by car. The main street leading up to it, was a one way street and thus inaccessible. There was ony one sign on this main street with small letters saying traffic related to hotels was permissible. We missed this, and spent the best of two hours trying to make our way there. Furthermore, the street where the hotel is located was inaccessible due to ongoingroworks and the hotel garage was further down th hill, this we had to walk up with 4 luggages to reception desk. No assistance was offered. On day of departure receptionist would not assist with our luggages to go to garage and had it not been for the garage representative at the hotel to help out we would have had to carry all the luggage.
The easy and relaxing atsmosphere of the hotel. The friendly and helpful staff at all times. Nothing I disliked. Everything was very pleasant.
Apart from the windowless room issue, this is a nice hotel in a good location, right at the edge of the old city. The hotel has a parking at the adjacent building, but it can fill up very quickly on busy periods, so it's worth checking beforehand for alternate parking (very few garages around the old city) . Reserved a standard room, but when I arrived at the hotel (on a very busy weekend), it turned out, to my surprise, that my room didn't even have a window (there was something that looked like a window, but it wasn't a window and couldn't be opened). Given that the A/C was working only on heat, there was no way to air the room which was pretty hot, and the hotel was fully booked, so they couldn't move me to a different room. I would've thought that a minimum requirement for a room in a 4-starts hotel is to have a window. Turns our I was wrong.
Friendly staff Bar shut by 1pm
Hotel was centrally located for walking almost anywhere. Parking facility was good although expensive. We had an excellant room which was maintained very well. The room which we occupied had no safe.
We liked the calm and serenity inside the hotel with the vanilla fragrance of the candles. The staff was marvelous - we asked for specials things like candles for the room, ice, and plates, and we got them all. If I be back one day in Granada, I will stay again for sure in Villa Oniria I liked everything...
Beautiful hotel, peaceful atmosphere, delightful staff - absolutely no complaints. No.
The hotel was in a central position in the old town. It eludes calm and the rooms whilst small have all the amenities that give a feeling of being pampered. The breakfast was good although expensive. The spa including the swimming pool was an expensive extra which did not appear well used.
Unfortunately we only stayed for one night (city trip), however the atmosphere and decoration of the hotel were fabulous. Our room was a small but nicely done room with modern facilities. Also here the atmosphere in the room was great. Very close to the old city centre, less than a 5 minute walk to restaurants, bars and shops.
We had a Fantastic stay in this hotel. I could'nt fault it. (I have never said this about a place) We read before we went that you had to pay to use the spa however when we were there we did'nt. It was a real Oasis in the middle of the city and was near everything. Also great value!
Location and good quality hotel Breakfast should have been better for the quality of the hotel.car parking can be difficult outside the hotel.
Booked this hotel based on the goods reviews earlier by other travellers. Nice hotel in a nice and save area in city centre. Wether was very nice early november. Also parking service is excellent There is always room for improvement in the service of a hotel and that is the breakfast. Minor problem is that the personal is not always filing up the buffet, but again this was a minor and only comment for this nice hotel!
The hotel was clean modern, and very central. The staff were very friendly, professional and above all very pleasant and obliging. No, just maybe a clearer map and directions to locate the hotel. THat is omething many of the hotels need to improve on.
Wonderful hotel in a short walking distance to restaurants, and historical places. Sophisticated room with old-fashioned charm. Great breakfast too. Although the design of the glass dividers for the shower and the bathroom were very elegant, it was not very practical having 3 people staying in the same room.
Everything was fine. Expensive breakfast and no international tv channels on televisions.
Location of the hotel at old centre of Granada. The glass door of the WC provides limited privacy, which is undesireable. We would have preferred a less minimalist style of the decoration/furniture. Too much furniture for the size of the room.
central,relatively quiet location,friendly staff,good sized room
the best hotel i have ever stay in, everything was so amazing, i really liked my room, and the hotel is renovated so everything looks perfect...
Location is absolutely fantastic. Also at night there is terrasse with overview to the Cathedral.
Good location, room a bit small but in perfect conditions, large bathroom, and parking
Came to visit some friends that were already familiar with the area. -cleaniess of the room -spacious -staff members were great -close to all the cafes, tapas, restaurants and shops -next to the bus stop to see the Alhambra -there are a few signs for the hotel but it could use some more as there are no major streets to it. That's about it.
friendly and competent staff, communication in english or french possible, very clean rooms, good breakfast, central location There is only one thing which is inherent to its central location-quite noisy not to be recommended to people to sensitive about that( we had to use ear plugs first and second night afterwards we were too tired:-)))
location was great, bang in the city centre. Good hotel Poor internet access.
nothing special. Receptionists were not very helpful and welcoming on our arrival. Room was too hot and no windows on the outside to air the room. Breakfast was horrible and finally we had to pay for extended checkout, definately overrated!
Really small room. I've requested for a non smoking room and they gave me a smoking one. Window view poor, just in front of a wall. I would have given this hotel 4 stars category. I would have given 2 or 3 stars no more.
It is very good in all You are considering Staff : they are professional but could be more friendly and not so formal
everything very good nothing