Would you like to save as your currency permanently or for this visit only?
1300 Nicollet Mall, Minneapolis, MN
0.8 km from
IHome clock radio has old iphone plug. Furniture is a bit worn, but nothing crazy.
The room was comfortable and close to restaurants and other downtown activities. One big negative was the last minute change from 2 queen beds to one king and "Pull-out" queen. The pull-out was too small and uncomfortable. When I asked about the change, I was told that I booked with third party agent. This came across very negative. I booked a room with two beds and it was changed to one bed and a pull-out. Bad business!!
Great value for money (<$100 per night) given the AirBNB alternatives. Lunch and breakfast spots are a 5-15 minutes walk, which may or may not be a lot. The heater issues seemed to be addressed by instructions on the Front Desk. Would come back given the price. There is construction going on in the larger area affecting multiple properties but not really a lot. That said, it seems things are a bit slower.
Charged extra for everthing rude front desk people Staff attitude
The hotel was booked at a GREAT price, and was very clean and roomy! We will definitely be staying here during our next visit! The ONLY suggestion I have is that when checking in, the person at the front desk should inform you of the security deposit that will be charged to your credit/ debit card at the time of check in. We were not informed at time of check in, and were instead given a loud knock on our room door (while we were taking naps after a long day of travel) saying that our payment was declined and that we would not be allowed to stay there if we didn't come to the front desk to make the payment. We all ended up laughing it off, but a warning to let me know my card (which I keep very little money on at any given time) would be charged $200, would have prevented the issue in the first place.
When I checked in at 3 pm, only one person was at the front desk. The line was 15 minutes long and the front desk person was slow and incompetent. She forgot to ask if I needed to park a car; therefore, she had to re-do the keys. I gave her my American Airlines frequent flier number and she said they didn't take it at the desk; I needed to do it online. When I said "Double Dip" she had no idea what I was talking about. And, she was downright unwelcoming. She treated everyone like a wet rag. I recommend the hotel invest in training. I also had a very negative experience with central Reservations the previous week. HIlton needs to think about customer service or they will be eaten alive by Marriott. Call Southwest Airlines or Marriott and find out what it means to be customer-focused, not hotel-focused. Sham The place is very tired and poorly run. The hotel bar looks like something you would find in a town of 5,000 in North Dakota. This is MInneapolis for crying out loud. Do you not understand the concept of revenue production? Tear the place down and enter the year 2017.