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Friendly helpful staff, knowledgeable concierge, usual level of Hilton comfort, close to public transport Needs a makeover, drab decoration
Spacious room, nice view No refrigerator on the room and expensive parking
Stayed only one night but wish could stay longer. The view was excellent and the room was generous size Can hardly think of anything
nice hotel and familyar staff the front desk (reciption) some times and check out
Friently staff,excellent accomodation
Cheap rates for good quality queues at checkin
Comfort and cleanliness of the rooms, also near to shopping
amazing view from room, friendly and helpful staff, comfy beds and sheets parking price is very expensive (USD 28.00/day), internet wireless in guest room is also expensive (USD 12.00/day) - try the free wireless access at lobby and terrace.
Location of the hotel. Quick check in. Spacious rooms with great views over Miami, High costs for car parking. Room windows and mirrors not clean. Extremely long waiting time before being served in the bar/lounge and I missed the 'service with a smile'. No refrigerator in the room.
Clean, fairly priced and good location. The facilities were very good. The hotel was accessible by public transportation. The staff were very helpful directing us to tourist destinations. The charges for parking were far too high at $25 per night. There were other hotels within walking distance that was a lot more reasonable.
Everything including location from the Port of Miami, nice lobby, great restaraunt, and view from balcony! Pool was horrendous. When you go to FL the one thing you look forward to it the pool/jacuzzis. To put it in perspective, the pool water was warmer than the hot tub. Outside of the pool area needing some work, everything was great.
I thoroughly enjoyed our room on the 21st floor. The view was amazing and the room was very plush and comfortable. Enjoyed the daily Happy Hour specials and the buffet styled breakfast thats readily available downstairs at the restaurant called the "Catch". The service the Marriott provided was Awesome! I would stay here again.... $10.00 or less ride to South Beach using Uber or Lyft. If you don't want to pay the daily parking charge, there is street parking that affordable adjacent to the hotel. There is no microwaves or refrigerators available in the rooms. However, you can requested these items if they are available.
The room was beautiful! Had an amazing view. The staff were amazing as well, very friendly and helpful. Would have liked to see some more shopping boutiques
Desk staff particularly friendly and helpful.
The breakfast is good!! The parking is expensive!!
Location, bar, extremely helpful staff Windows that do not open so one must use a.c. However we request a room with window or door to get fresh air..
I loved the hotel grounds, great location but our room was tight. Shower/tub needs refinishing. We will return. Tub & size of the room
Staff was friendly and helpful
Nothing to write home about. The view was great but the rooms were standard! I expected a bit more comfort for the price.
Great pool area It would been nice if breakfast was included
I was very suprised with our stay. I went into this as a vacation made very last minute and saw good reviews but figured it would just be an OK hotel. However it was a really nice place. The staff was very attentive. They book a massage for me. They set up a crib and twin bed for my 2 year old son so he could choose which he wanted. They had smart TVs which allowed us to play netflix and youtube at night. my wife and I especially liked that the hotel had many resteraunts, starbucks, pharmacy and many botique stores attached to the hotel. The pool was nice, but the only drawback is that it is situated in a way that we only got sun in certain parts of the day as the building blocked out the sun before noon. so 12-5pm the sun hit the pool. It was very close to south beath (lincoln rd). We had a car but with all the shuttle services you really could not even bother. They had busses going to many of the attractions you want, and if it wasn't uber would fill in the few gaps. I would 100% go back and do plan on making this a semi-regular vacation favorite. It also helped that there were other familes with kids for my son to play with. He had 5-10 kids to play with in the pool on any given day. ENjoy! and thanks for the memories
didn't clean the room once in four days put an unauthorized charge on my account after check-out room faced the loading dock and was incredibly noisy
We were very happy with the room we requested on the highest floor with a balcony which gave us amazing views across Biscayne Bay and South Beach ,Miami.
No thing It to many dogs and Pet in the hotel it's like zoo or farms
Drove with my family of 5 from Chicago to Disney and then Miami. Juergen at the front desk noticed our exhaustion and placed us in a beautiful 2br that truly salvaged our sanity! Amazing views, huge amounts of space and total luxury! I became a Hilton Honors member due to Juergens customer care! Thank you House keeping and room service dropped the ball however I believe it was due to being in the condo section rather than the hotel end.
They clean my room to my needs,everything was well taken care of. The hotel has improve its service to guests making you feel comfortable and welcome. Business center needs more computers and uptodate. It needs to be more clean as well.
The view of the bay from my balcony was quite good. The staff were not so friendly, they could't help me out with some problems. Actually, it seemed to me that they didn't care about it. Also, the price of the parking lot was extremelly high, I parked my car just for 2 nights, approximatelly 8 hours per parking and I had to pay US 60.00.
Lobby staff overwhelmed.
There weren't no towels in our room and I had to get it on the front desk by myself. The water heat wasn't work properly and in a few minutes, the water was completely cold