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The staff is clients friendly,however not always professional, perfect location close to sobe attractions and beach Noise in the rooms due to thick walls, very average choice of brekfast food
The location to the beach for Memorial Day weekend. The main receptionist C.Marthine, I believe was her name, was very very rude and made my visit feel very unwelcoming. She Had an issue with my roommates and I sitting in the lobby area.
The location, at Ocean Drive. We could hear every noise from the street. Difficult to sleep well.
The location was pretty good The bathroom could be improve and the checkout is way to early
Great decor and location. Staff was very friendly and helpful. Rooms were on the small side and the bathroom was tiny.
Nice rooms, great staff They made us pay a resort fee per night that was not optional. Unfortunately it rained our entire trip, so we could not use the beach chairs or towels, but I was still charged anyway. ALSO. There is no pool. It is very misleading because it stated there was, but it is not built yet.
Position of the hotel, personnel. And really Is a good choice if you wnt to have a quiet area in the South Beach. We enjoyeed our stay there. In bath the tub need to be changed.
The staff was friendly Only complaint I have is I smell smoke coming into my room. I guess I was next to a smoking room. I prefer non-smoking.
Nothing I've stayed in hotels for the past 25 years. This was one of my worst experience. My room had 2 queen sized beds and it was the smallest room I've ever seen. After fitting 2 queen beds there was no space left to even walk. Smallest side tables which can not be used for anything. Small closet, the doors of which won't open. Miniscule bathroom. They charge $10 resort fee per day which includes towels and beech chairs. When I asked for extra towels, the front desk lady sternly mentioned "you have already taken 4 (when I had taken only 2 and wanted 2 more) and refused to give anymore). Jose at The front desk was very helpful and always smiling otherwise this is a rip off. No pool, awful drinks and nothing else I would recommend. Stay away from this place. I had horrible experience. Hope you don't!!!
Nicely Decorated Good Location Was on floor 3 and could always hear the people moving around upstairs. They didn't clean the bathrooms too well... Let us without toilet paper for a day.
the location, the breakfast and the value for money were excellent.the beach is very near, only one block..
Great access to the beach and ocean drive. Clean, great looking rooms with fantastic views. Also very attentive and professional staff! Highly recommend! Would be nice if the recliners, towels and umbrellas on the beach were complementary to guest of the hotel. But, south beach in general is pricey.
Location, quiet and staff bathroom sliding doors and dirty floors.
The location The family room which is too small for 2 adultes with 2 kids
Near the beach. Comfortable beds One day not enough towels. Another day one of the bath robes removed.
Room amenities staff location Nothing
Good location in South Beach and on beach. Chair and towels included in resort fee. Small Pool
The location is great because it's a beachfront hotel. Front desk staff is very courteous and nice. Not the service I expected. The valet staff is not the most welcoming at all. No warm greeting or smiles at all. I was really dissatisfied with the quality of the room. I had called ahead to get a preference of room. I got a room that was on a low floor and with no city or beach view like their website states. The worst part is that this particular room has a balcony that is in the view of the next rooms balcony. Meaning that our neighbors can walk out of their room and look directly into our room. We had to keep the blinds closed the whole stay for privacy. That was the worse part. Very disappointed. Lastly there wasn't a hairdryer and housekeeping opened out door an hour before checkout time.
The customer service and the people at check in and at the hotel Overall were great . I loved whole time there , nothing negative to report.
Pool was out of commission, there was jack hammering going on early literally outside our balcony. Staff was not responsive to complaints. Horrible stay. Horrible staff
This Marriott is a beautiful hotel. You walk right onto the beach. The staff is wonderful. They are attentive, friendly, courteous, and overall just genuine about wanting to please customers. This hotel is one of the nicest hotels we have ever stayed at when taking into consideration the overall experience (i.e. Location, staff, cleanliness, accommodations, pool area, etc) The rooms are a little on the small side.
The rooms were beautifully appointed The hotel was under construction which we knew and expected. That was not a problem. But the service was terrible and the service people even a bit rude, The common places were not clean and were often trashy, and overall it did not live up to the standards of the cheapest Marriott I've ever stayed at.
We were down for the Miami Boat Show, which we attend every year. I must say, through all the years we have attended, this was the cleanest, most comfortable & friendly hotel we have stayed in. The staff was great, very attentive. Cleanliness is most important for us and this place passed with flying colors. We also had our puppy with us and everyone was great with her. The newly renovated room was super cozy. The entire hotel is undergoing renovations but it wasn't even a bother. Looking forward to seeing the end result! I would stay here again. Honestly, the only downfall was location. We were a bit farther south and A taxi ride vs walking distance from where we needed to be BUT we would totally stay here again.
I liked that it was on the beach. The rooms were clean, the staff was very friendly and the location was ideal if you're looking for an authentic Southbeach experience. I didn't like being so close to Nikki Beach because the music could be heard in our room from 6 AM to midnight. The food at the hotel was way overpriced ($22 per person for an average breakfast and $16 for a mixed drink!!) I also didn't care for the tiny pool, but the beach made up for it.
Snobby attitudes. Just didn't seem very welcoming
the reception staff are not so helpful.
Bathrooms are beautifully decorated but not safe. The glass doors at shower do not close properly and there are no handles to hold on to. My daughter fell in the shower and broke her toe. Hotel staff was very helpful but not a word from the administration.
the staff were helpfull, and it was ideal for seeing the art deco area. the resterant was very good, i could not falt this hotel.
this hotel was decorated really cute. It was next the pink restaurant. It was bigger then my friends who paid a lot money for her hotel. It was like a suite,had iron, blow dryer. It had refrigirator, microwave and their staff was available all the time. What was really surprising was that they provided towels and umbrella. This hotel is near eveything. Wet down a few blocks. Will always stay here!!! our terrace was huge nothing
The hotel is in the middle of everything. It's very nice and affordable.
Amazing location, walking distance to the beach and restaurants. NO need to rent a car in South Beach or hassle with traffic! Plus, the kitchen in the room is very convenient. They charged me for 2 Nespresso pods. I think they could have thrown that in given that we are paying $300 for the room! Unfortunately, that put a bad taste on a great stay.
Staff very friendly and helpful. A few blocks from the center of the action if that is important to you.
design and the location no breakfest
Perfect location, quiet, across the street from the beach. Very clean rooms, roof terrace with spa pool & great view. Service was superb. Alex's great food recommendations & friendliness (as was all the staff). The awesome reviews are well deserved. After some long thought, the only bummer was at first...we desired a cafe. But with all the great "local" food nearby that the staff recommends, who cares?!
It is very nice room, Beach side and excellent customer service. no microwave.
Excellent boutique hotel on the heart of Ocean Drive that offers all the ammenities a 4 star can offer! Very pleased, thanks SSBH!
liked the location and trendy atmosphere. also, room was upgraded to ocean view with balcony at no extra cost.
Room was clean, bright and spacious. Restaurant was the best food we had and the roof was great to relax with a paper and cocktail.
Beautiful rooms, and very attentive staff. I have been traveling to Miami for over 20+ years, and like the Sense Hotel the best of all the rooms and staff's, that I have experienced. Better than the Loews, Delano and National to name a few. It is a different experience, since there are very few amenities..ie lounge/restaurant...But all that is outside your door! Great staff....i will always consider the Sense on my future travels to Miami.
Location was great. Near restaurants, bars, shopping, beach and public transportation. Rooftop pool was very nice, warm and clear.
Modern hotel, excellent service, Clean and environmental friendly (bonus +++) I love everything.
Everything was perfect, I would love to stay here again.
Nothing It smelled like smoke, the rooms were dirty looking, the breakfast was tiny, and outside the window of the room they showed up was a trunk and no sunlight was let in and the people there when they found out that we were not staying they were extremely rude!
I stayed in motels better than this one. Hall ways and rooms stink, AC blowing on your face. No elevator, 2 stories building. Pictures and reviews were very misleading. For merit was a mistake.
Price and location. Lack of coffee/tea pot in room - lack of towel bars for wet towels.
The location was great. Parking was an additional $20 per day. The was tiny, but they called it a continental breakfast.
Nice hotel, unpleasent staff.
Small hotel located in South Miami Beach, rooms with steam baths
Good location. Beach 2 blocks away. Easy access to local bus and shopping.
Very helpful and friendly staff. Beautiful courtyard. Great location. Room was clean, but bathroom in rough shape and holes in bed sheets. Hall carpet smelled sour, maybe that's just the beach humidity though. AC worked well, but confusing to use. Single pane old window let a lot of outside noise in.
Location was convenient to nearby shopping areas in the beaches Small bathrooms, no elevator, and no view
Location. Walking distance to the beach. I reserved (and pre-paid in full) for two nights through Kayak. The total was already withdrawn from my credit card before we got there. Something came up and my friend and I were unable to make it for our first night. When we checked in around noon on our second day, we were told we didn't have a room reserved and he didn't have anything available. I showed him my reservation and told him that I've already paid for two nights, but we were unable to make it the night before. He said since we didn't show up the day before, our reservations for BOTH nights, including my second night, were gone. I didn't understand this.. why were both nights not reserved after their payment was already received? There is one person working at the front desk. I think this man is the receptionist, manager, housekeeper, owner.. all of the above. He was completely unsympathetic and snotty about our whole situation, which obviously made matters worse. He cut me off every time I tried to say anything. He made us wait and said he'd "see what he could do". The worst thing for us was this lack of customer service and the attitude from this man. I'm not sure if that's normal to lose a room/reservation if you couldn't make it for your first night, even if it's prepaid. If that is a common practice, a little sympathy and care would have been nice, instead of attitude right off the bat. Finally, somehow a room is available and he said he'd let us stay as a "favor" to us. How is this a favor to us, when we have already paid for two nights? We are told our room number and head in. Our room is TINY and had one bed. When I made my reservation, I paid more to get a room with 2 beds. We were over it at this point and wanted to avoid this man at all costs, so we just let it go and didn't say a thing. The carpet, comforter and pillows/shams were filthy, spots of who knows what (one spot even looked like blood) were everywhere. We also felt unsafe being on the first floor with two windows next to a valet/parking lot, and a dark, creepy lot. The curtains are small and don't even cover the window, so my friend and I took turns changing in the bathroom to avoid being seen by any of the valet workers who were right outside. On another note, there's a phone, but no number to dial the front desk (or anyone). We went back down to the front to ask the man for hand soap, conditioner, and body wash because we only saw shampoo. He checked in the back and came back saying they don't have any of the above, only shampoo. (Not even hand soap?!) Parking is valet only, and it's $25 a day. I would never recommend this place. Bottom line, this place should absolutely cost no more than $80 a night, for location alone. I'd expect a place like this at that cost. Everything is very old, cracked, moldy, damaged, and dirty. There's only 1 outlet to plug anything in and it's in the bathroom. There's no counter in the bathroom either, and that made using a straightener/blowdryer difficult.
Service The bed Location
The air conditioner was not functioning and they didn't have another room available. They claimed that all of the rooms were having the same issue with the air conditioner. We couldn't find another room anywhere else and it was already late. It was terrible and extremely hot all night.
I would definitely stay in their again. Everyone was nice.
Pics that they put online makes the hotel look better... 1) The staff was rude... 2) bed was uncomfortable 3) AC machine was so loud. Fire Alarm was bipping so we had to take it out,,, 4) the next room was playing looud music till late in the morning.. Couldnt sleep at all!!!!
Close to Miami beach and Lincoln Road. Bad internet conection. Nice spanish yard. Good staff. Good for short stay.
The staff was great very welcoming and was willing to help with our every need.
Very quiet clean Left a shirts said could not find it
The location was amazing and the staff very nice. Was not happy about the visible mold painted over on the bathroom ceiling that was clearly still growing, gave the room a less than pleasant smell. It was also growing in the crevices of the light switch/electrical outlet, caused me to question the safety of breathing it and being around it. The A/C unit inside the room rattled while running off and on to the point that it woke me up through out the night. The plastic grocery bag that was placed over the smoke alarm was also a bit concerning, and the broken lamp and coffee pot in the room weren't impressive. Also I was disappointed there weren't shear curtains or blinds, only blackout curtains, so it was dark and closed off in the room or wide open with everything visible from the dumpsters and cars parked outside the window. The fact that there's a charge of $30/night to park should be disclosed somewhere, it only says there is guest parking before booking. The photos online are extremely flattering compared to the actual condition of the room I got, and if not for the no refund policy and the fact that I was only there 1 night, less than 24 hours, I definitely would have found other accommodations and will not be staying here again.
Location is great. Super sloppy paint job, rusted sink fixtures, no blinds, stairs only, staff is meh. Too expensive for such a shabby "boutique" hotel.
Room with poolside view where nicespaciouis and comfartable. The reduced staff was very friendly, down to earth. Good parking and one of the best location in sobe Generally a good and relaxed place to stay if you are not demanding They have a poor maintenance of the pool chairs, the building is quite Run down , looks as if maintenance is far behind . House keeping poor.
The hotel is at ocean drive, that very nice. Rooms are like little appartments. It's on the beach with a direct access It's seems like an old high level hotel but the maintenance is poor. Some little things doesn't work. The price is a bit over the classification because of this.
Great location and easy access to the beach. Towels and chairs provided for the beach. Absolutely the smallest elevator I have ever seen in my life.
I liked that the location was close to the excitement, but not in the middle of it. I liked the beach access, proximity to shopping, and restaurants. The hotel/room did show some minor wear, but my guess is most hotels in that part of town are like that.
perfect location on the beach rooms little old but large ,and they are renovating at the moment
Close to the beach. This is not a 4 star hotel, I would give it 2. For the money that I spent I could have stayed in a much better hotel. The pictures lie a lot done trust them. Just go somewhere else.
The rooms were spacious but outdated. Sleeper sofa was horribly uncomfortable Very dirty outside and not well maintained. Smelled musty in the halls
I really enjoyed the accessibility to the beach. Hotel carpeting was badly stained.
The hotel was situated right on the beach which was very convenient for us. We had a suite which was big and roomy, ideal for a family, the rooms were clean but a little run down but this didn't really bother us as we were only there to sleep anyway! The pool area was nice as was the happy hour at the bar which provided free snacks. The restaurants were literally 5 minutes walk away from the hotel and although it was noisy it was far enough away from the hustle and bustle! I thought the cost of this hotel was rather expensive for what we got, there was no breakfast included in the price and they charge for beach beds and umbrella whether you use them or not! There was also no balcony so therefore no-where to dry wet clothes, although there are rooms with balconies so you may need to ask when booking.
that my room wasn't on the beach as I expected
The only thing that I liked about this hotel was the location....close to the beach. The staff was rude and not accomodating. The pull out sleep bed was most uncomfortable! This unit supposedly sleeps 4 but that means you use the spring filled 2 inch thick sleeper sofa.
The staff did everithing for us to have a pleasant stay A penetrating, unpleasant smell in the 1st floor corridor of the left wing. (chemicals to fight fungus ??)
- good location - noisy rooms
Location Tiny bathroom without any counter room. No ironing board or iron.
excellent staff and a great location, had a few problems with the room but the jumped right on it and got them all corrected
didn't spend too much time in the hotel. When we first arrived our first impression wasn't the best, but overall it was ok. I didn't see too much of the staff. The room felt a lil gloomy in my opinion which is why i think we were a bit hesitant in actually staying there, but it worked out in the end. no elevator
I liked the valet parking and parking personell. I liked having breakfast at the hotel, though it was just ok. I was glad the room was clean and had a decent whower and sundries. We did not like the furniture. There was only a hard chair to sit on.
Good customer service.
Just off the coastline and a15-20 walk to all the bars and restaurants which I didn't mind. Friendly staff. A little sparse on the inside but comfortable enough. Generally happy with my stay.
Very kindly staff. Confortable room. Free wi-fi connection. Great position, close to De Vito's restaurant, and Nikki Beach. Small room, and crummy cleaning service.
Very well located,nice style, very friendly stuff, but a bit run down... Nothing to hang the towels in bathrooms, windows looked dirty and old
This is a fantastic hotel which offers a very friendly and personal service rather than the cold atmospheres you get in the larger hotel chains. The owner of the hotel couldn't be more friendlier and was very helpful during my stay.
really good staff, especially at night, but quite the same during daytime, we came to Miami to party and they allowed us to party and didn't act surprised when we came in late, or during the morning, the clean up crew was also very helpful..... the breakfast could be a bit better, even though we never really had breakfast....
Location, Price, Friendly staff, Good breakfast, Clean
The staff were helpful and polite . It was a real art -deco hotel . It was run down. No bar/cafe and therefore no ability to purchae a drink or coffee. No proper terrace. Refridgerator between beds which was humming through the night. The room was quite small for 3 people . It was in the old art deco style which was very nice ,but it could have been refurbished better ( paint ,lighting in the corridors etc)
The hotel has remained atmosphere of an epoch 70th. Owners of hotel very attentive and cheerful, the sympathetic personnel. If the purpose of your arrival to Miami ocean, beach and cheerful prodriving of time for small money, this is your hotel!!! No
The staff was very friendly. It's like a luxury home away from home. It's close enough to the action on Ocean Drive but far enough away to feel like a get away. Having to pay half of the bill up front. But based on the holiday, I understand.
The location The noise at night, the uncomfortable beds
Everybody was very friendly, very youth place. Wonderful beach near to the Hostel. They didnt clean the room not even once.
- South Beach was 2 blocks away - different activities every evening,good to get to know new people - you can book different tours in the "lobby" - walls are thin,it´s very loud - shared bathrooms without a lot of space - breakfast was too small(definitely no continental breakfast) - not very clean
It was close to the beach and the boulevard The breakfast was old, you could only get 1 bagel, jam and a orange or banana + juice, shower was cold, and it was very noisy. The staff were not good informed about the rules etc, they kept giving me different answers.
Ummm.....the cleaning lady? Uncomfortable beds. Not enough showers or bathrooms. Room was over their bar, so it was very loud. Dirty.
I met funny people there
economy, good location at the beach and wmc main events, friendly staff and international neibours, if you want not so exspensive travel you find in this place all that you need
South Beach, CVS pharmacy nearby noisy noisy noisy, tried to rip me off with private airport shuttle service instead of standard airport service without saying so and without quoting a price (twice as much for private)
Good atmosphere, international companion. Very fast wireless internet and free drink for each customer. No parking zone.
Everything, nice, friendly and warm reception! The giant spot lamps in front the TV Sets, nonsense: how can you see something on the screen?
It's so close to the beach!!! Awesome It's nice, but i don't like be with 5 more people at the same room