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good customer care at reception desk on 30 July- late check in standard of rooms could be better, messy area on the left from reception desk-dining room, this hotel is generally ok if you are looking for cheap stay@ airport
Reception staff were excellent and extremely helpful Bed was rather uncomfortable
Easy access and close to airport Gloomy room and smell of smoke
Everything spotlessly clean and the staff were very helpful and friendly. Difficult to find, needed more detailed directions.
Standard of accomodation for the cost.
Food for vegetarians could have been more imaginative
Proximity to airport, friendliness of staff Restaurant was not open on Sunday
Stayed at this hotel on previous occasions and once again we were not disappointed. Very pleasant staff and good service. Very good buffet in restaurant. Hotel very convenient for overnight stay.
Everything...we have stayed at a lot of hotels 2/3 stars !!!!! UK-Far East. This is the best hotel that we have ever used. The receptionist that was on from the after noon till late was fantastic. As you can see we were over whelmed as the staff and management seem to have got it right.
Pool open 24 hours, had it to ourselves. Grounds kept very nice. Rooms spacious & lovely. A real bargain at 65 euros. No signs to help us find from the airport.
Location - perfect for our overnight stay between Holland and Portugal, food was excellent, classic room was very comfortable and had everything you could wish for. staff are lovely people - they aim to make your stay as pleasurable as possible, we would certainly stay here again.
The hotel had a pool which suited our young daughter and the menu did allow for children. The meals We thought that the price of food and drink was very expenisinve. It made the cost of a reasonably inexpenisve hotel very expensive. Eating a basic meal for 2 adults and 1 child over two nights was over 100 euros (excluding drinks). Although I would recommend the hotel overall I would warm that the cost of food and drink is high.
Hotel equally suitable for business or leisure
Help from Receptionist on Sunday pm to provide cold meal
We arrived later in the evening and the staff member on duty was prepared with our reservation so that check in took seconds. Additionally he got the extra bed for our youngest to our room within 10 minutes. The room was more than adequate for our family of 5.
Good restaurant - friendly and efficent staff
The hotel was easy to find and it was amongst a cluster of hotels as per. Receptionist was excellent and english was spoken. Exceĺlent Au Bureau pub very close by if their restaurant is closed. Did not try hotel food. The bed wasnt that comfortable and creaked like hell every time i moved but would stay there again.
near the airport not far from the city. bedroom size
Quet room, good service, would stay again, liked the pool.
Staff very friendly and helpful. comfortable. close to the airport .
Friendly staff, nice breakfast, swimming pool.
Very convenient to the airport. Clean and comfortable. Good price. Very good restaurant (except the staff was not friendly). The staff could have been friendlier. They rarely smiled, and didn't seem to enjoy their work. The woman at the front desk the morning of our departure scolded my spouse when he mistakenly took a glass of orange juice from the table in the lobby, not knowing it was for people at a conference. There should have been a sign about that, and she should have been nicer about explaining that to him. She was rude. The waitresses in the restaurant weren't friendly either.
NOTHING ~ particularly as we were so abused by the desk clerks See above
Good clean facilities Needs in room coffee/tea maker
Location to airport A pleasant garden and swimming pool were featured in the advert.this was not the case. The pool was closed and filthy. there was no garden . We felt misled and would not have stayed there if we knew these facilities did not exist. the hotel corridor outside our room was dirty.
Convenient for airport, city and coast. Bus stop for city outside hotel. The food was much better than expected.
location, clean and comfortable,friendly staff no
Facilities are great, with sauna and turkish bath and the room design is good. The bathtub was not clean enough. And the odour of shower gel was not good. 1 of the staff could only speak limited english.
The room was very comfortable. Everything was ok
Very kind staff, reasonable price but very clean and comfortable room
room design and location nothing
We checked in very late at night, just after midnight after a very long and tiring trip and was then upgraded complimentary to a family suite with a proper double bed which was lovely and what we expected in the first place. We were not made aware before we arrived that the rooms do not have a proper bed. A sofa bed that you have to make yourself is just crazy. For the price you pay you do expect a bed at least.
space in the room; quiet; front desk people in the check in (i don´t speak french, but the girls at the reception made everything they could to explain all my doubts) a little cigarrete smell from the last host; need a locker or al least some space to clothes and stuff in the sauna/gym area
The breakfast and the hotel's staff
Apartment with a kitchen and excellent adjacent shopping centre. Very friendly staff who accepted my poor French skills gracefully. A recently constructed and opened hotel. A short tram ride from the city centre. An information booklet about the hotel facilities in the room would be very helpful!
the rooms were spacious and comfortable and the showers were excellent. access for disabled users was good, bar food was poor - not enough selection and poor quality
The staff at the breakfast room are really helpful and friendly. However the staff in the reception are not that helpful. The facilities in the room are not great (e.g. only 1 set of tower was provided although we have booked a double room for 2 persons)
clean comfortable rooms. short stay so unable to comment further unable to watch a rugby match in the bar, yet able to watch in our room
good location, service oriented staff (in france!) rooms are to basic, eps bathroom
The bed and especially the sheets were wonderful.
It is close to the Bordeaux airport but gets little aircraft noise. Room ventilation system was broken. Bed was lumpy and uncomfortable. I will try a different hotel next time
Convenient to the airport for early morning flight. Good services, friendly staff, comfortable bed!
Very convenient for the airport, comfortable rooms and shuttle service to the airport
super room! great location. quiet!!!
Air conditioning works well. Bed comfortable, I but recommed booking an extra bed and not sleeping on the sofa in the room, if travelling with child. Room quiet and quite spacious. Bathtub and little pentry also good The pool is practically on the parking lot.
Roomservice was reasoneble and effective. Had to take taxi to go anywhere and this was costly. If you travel by plane and plan to stay in the area location is excellent though. Smaller pool than expected.
Design of room. Room is too small, no furniture, even chairs and closet for clothes, just for sleeping. Breakfast for additional payment, no restaurant at hotel.
Proximity to the airport
the room was clean and comfortable Not as near to the airport as expected, I was alone and would have liked more information about getting to the hotel.
Very modern and surprising budget hotel, good location when you are by car, otherwise forget it. Nothing really
Small but perfectly formed, very clean, modern and comfortable. Nice helpful staff. Great price, very close to airport and one 30-40min bus ride away from central Bordeaux.
The hotel was good value and offered an excellent dinner. We would use the hotel again if we were near the city. Internet slow and unreliable. Nothing hot at breakfast
The reception staff were extremely friendly and helpful. Our request for a taxi for 0500hr was dealt with immediately. And there was coffee available before 0500hr. That the restaurant was not open, and we had to seek out another place to eat, and what we really wanted was something on site so we could just eat and get to sleep early , because we had an early flight out. It would be great if there was a room that had 2 double beds, instead of the 2 single beds. We are used to having bigger beds.
Staff at reception very helpful, could check in at 9:30 already, help with plane booking appreciated. Bus stop (liane 1) directly in front of hotel, good connection to airport and town there is free WiFi, but it is rather clumsy to use (not the fault of the hotel but of the company providing the service
Location and staff. Room was very small and nothing like the photos at the web site.
Great design and decor in rooms, very comfortable rooms, free wi-fi, nice staff, excellent location near airport, good for a stopover or to visit the area. The restaurant might serve the worst food in France!! Very bad quality, and expensive. Restaurant not open at night for dinner, but there are better choices nearby within a 5 min drive.
Efficient staff, well organised hotel, v g dinner menue, excellent breakfrast w healthy choices, excellent info about Bordeaux and the region. Single glazed windows in the non-renovated area - a bit noisy, but we were given the choice to change room to double glazed if we had wanted.
Lunch in the restaurant - excellent food & service. Paucity of airport shuttle services at the weekend. The furnishing of the bedroom was poorly designed - no drawers & no writing surfaces.
Atmosphere cheerful and friendly. Staff very helpful. Because my flight out was late afternoon I had to eat in your hotel having no transport of my own. I had an evening light meal and lunch the following day, both of which were barely edible and overpriced, fruit at breakfast either overripe or not ripe enough to eat, for this reason I would not stay in this hotel again.
Proximity to airport and nicer than other chain hotels. I do not recall anything saying that the restaurant was closed on Sunday.
Modern clean rooms, friendly staff. The AC was warm in both rooms we stayed in. I had to open the window to get fresh air. Rooms too small, the pictures in the site are decieving.
breakfast is served from 5 o´clck in the morning,There is a shuttle service from the airport The desk in the room was not so big, if you want to work.There is only one el contact, when you want to connect both PC and a printer
Central location, within walking distance of many sites. No complaints.
The location to the historic district was perfect. The staff exceptionally helpful. All very good.
Could not be closer to the center of all activities-pedestrian shopping streets, riverfront , opera, restaurants and cafes, trams, tourist info center. room accessories. Positives focus on reception staff-very courteous, most helpful with restaurant bookings, taxis etc. if looking for clean, moderately priced hotel for basic functional needs in the core of this beautiful 18th and 19th century city, you can't go wrong. Unfortunately lobby, reception, bar areas very outdated, dark and unappealing. Rooms extremely small for couples.Breakfast buffet very ordinary in a dreary second floor space. Not worth 14 euros unless included in room price.
Location Breakfast not including in the price
Very friendly, helpful staff right in the centre of the shopping district and restaurants. Can't drive to the hotel. Have to park and walk at least 1/2 km to the hotel.
Perfect location for visiting the city and no traffic noise. Nearby a big city parking, small nice caffes just outside for a quick breakfast. A lot of restaurants in the neighbourhood. Comfortable beds. Some warm water problems, so they did not charge us for the breakfast, we apprciated it. The bahroom very tiny and should be renovated. The Only window very high up, could not even look out.
Location Could not control the room temp. The comforter was too heavy and I couldn't lower the room temp, therefore either too hot or too cold all night.
Helpful staff, decent breakfast at convenient times, central location and proximity to a variety of bars and restaurants. Street noise at night.
Location, friendly, good breakfast, clean.
Quite in the center of the city. No shower curtain, just a half "window". Safe deposite requires to requiest a key and a lock (!) at reception.
In the centre of the town
The staff at the hotel were most helpful. The rooms were nice, clean and air conditioned. The location is perfect.
Nearness to the airport. Friendly approach to dog. Helpfulness of desk staff. Lack of adequate road signs for the merinac airport. Much confusion there being three Merinacs
the room was very clean this hotel has the worst bar staff i have ever seen in a hotel i arrived around 20.30 checked in then went to the bar sat for 10 min before getting served then the barman disappeared again then 3 gents came in and waited about 15min one even went behind the bar and tried to pour a beer himself they even called reception then finally the same barman came back served the 3 gents and before i could say beer please he disappeared i waited 5 min then went to my room thirsty
I liked the distance to the airport. Heated pool was not heated.
Hotel was very clean and modern. Staff was also very helpful. The hotel is very close to Bordeaux airport, which was a plus, since we had an early morning flight.
Room service for evening meal very good although limited choice. It needs to move into the 21st Century in terms of its menus, snack availability, breakfast selection etc.
English speaking front desk staff. The shuttle driver should not park in the lane with high concrete barriers that guests can trip over in the early morning when going to the airport for early morning flight. My wife did and is not happy about it.
Superb attentive service, clean comfortable room, delicious food, easy airport access location. Highly recommend. I did not see a gift or sundry shop on location.
room was very nice we stayed at this hotel even though it was more expensive than most because we had an early flight the following day and there was an airport shuttle service, however this did not start early enough and we had to get a taxi. We were not informed of shuttle timetable at the time of our booking.
the beds were excellent, the room was nicely decorated, and it was very clean, it was relatively quiet, considering the fact it is situated very near the airport the staff at the front office is not very well trained and, except for a Senegalese girl, names Astou, they were all incompetent, when asking questions they never knew the answers... faxex would arrive and they would not warn us about it.
flexibility of staff.
Decent clean hotel, conveniently located near the airport, but not noisy at all
It was clean, quiet, nicely designed, and very close to the Aeroport. We arrived quite late, and wanted to get to sleep. But I was given the wrong room (it was already occupied by someone), and then had to wait for the clerk to bring me a new key. Also, the staff did not explain the security system for entering/leaving the parking area, or for how to enter the back door of the hotel. The staff just wasn't very helpful at all.
The noise of the air conditioning system and finding the place
I liked the idea that they have a free shuttle bus. I just called the hotel and the bus came to pick us up. not really.
Ground carpets, cleanness of ground layer WC / its smell
location terms & condition not clear enough
Near to airport
We stayed at this hotel for one night en route to a camp site on the coast. For the little time we spent there, we found everything about the hotel excellent, and would stay there again if in the area.
Close to airport - good for a one night stopover - probably not for longer Service was a little slow
Clean efficient friendly welcoming and cozy feeling You might like to put the ph number of the shuttle service on the reservation when arriving at the airport it is not all that clear
The fact that you could park the car was probably only the best thing I could say Cramped rooms..uncomfortable beds..drinks machine not working..basic facilities/decor to rooms...carpet worn...shower poor...bath dirty...no 24 hours staff..
I would not stay at this Hotel again. There is nothing to commend it. Uncomfotable bed, broken shower, lack of amenities.
We only stayed one night and the location was an ideal stopover for the airport.
proximity to airport was excellent. lack of restaurant and bar facilities on site. the setting was por - in the middle of an industrial estate.
Fully-independent studios Staff very nice and available to help / provide informations Additional parking places
air conditioning would be a good idea
Clean functional near the airport reasonable price Empty, rather desolate at night no cofee etc available. no cafes or other life nearbye
Proximity to airport and ease of parking
There is no procedure for using of the Internet. We have paid and could not use the Internet. The IT team of the hotel should establish a procedure for users with MS IE and Linux operating systems to easily connect to the Interenet.
This hotel is in an excellent location in Bordeaux only 500 meters from the river Garonne boardwalk, many restaurants, trams and rental cycles. The hotel is only two tram stops from the center of Borbeaux and has all the essentials. If the sun is shining breakfast on the roof is a joy with great views of Bordeaux. Staff were very helpful, polite and courteous. The hallways/corridors in the hotel are on the poor side but then they do not directly affect the stay.
Good efficient staff. Great location. Fantastic views from roof. Handy for trams and city centre.
Very well located to access the city, Tram stop 2 minuites from hotel. All staff encountered were friendly & very helpful.
friendly, helpful staff
Trays not being collected from corridor outside rooms promptly. One tray was not collected for approx 18 hours - looked very poor to visitors
Very relaxing & comfortable room, soothing decor.
room windows dont open
breakfast on the roof terrace desk staff was not friendly or very helpfull
I had a nice, quiet, clean room. The hotel location was good. The hotel was under construction, which was unfortunate.
location Food was not great.
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
The location is ideal and the staff were very friendly
Excellent restaurants and cafes abd breakfast.
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
Delightfull hotel with very nice rooms
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
Location Deluxe room: Small & outdated Wall view Breakfast
Very convenient to Bordeaux Airport - only 15 minute cycle ride. The bath was too small!
Close to the highway and airport. A restaurant on site with a nice menu for a decent price. Pool for the kids.
near ring road good service helpfull staff very good simple french food reasonable prices
Bathroom was lovely... very far away from the town centre, accesible on the bus which leaves from outside the hotel and takes 30 mins through troubled area...
Staff were very friendly and helpful I thought the cost of the computer to pick up my few emails was too expensive
Good parking facilities, helpful reception staff. wi-fi availability, city breakfast was a good idea. The pool was out of order and we had to use another hotel which was a little inconvenient. The pool was one of the main reasons we chose the hotel in the first place! The blonde receptionist was not very friendly or helpful. The other staff were exceptionally helpful and professional however.
Great place for children and to relax between long drives.
quiet room and good service
The hotel was in a convenient position for travelling on the motorway and it was comfortable with a swimming pool did not get credited with my loyalty points
Quiet location on lake just outside the city, but easy access into the city by car. Also good location for access to airport via ring road around Bordeaux.Beds good, firm mattresses Bathroom not great, carpets and lifts getting a bit old.
Good location and very helpful, polite and friendly staff
Furniture and WC bit old fashionned. Need in renovation.
Good food Nice environment No
Bed linen clean, excellent shower and the heater in the bathroom provided instant good heat. Room was tired and small. Reception not that friendly, food in the restuarant expensive and of poor quality.
Convenience - it was just a stp over
Compact room, but perfectly adequate for an overnight stay. Very clean. Had tea/coffee making facility. Food in restaurant was excellent, with good selection for buffet starter and buffet desert in evening, and for breakfast. Would have liked a small table on both sides of the bed, not just one. Was able to push the bed sideways and put in a chair. Would stay there again.
Old, poor maintnance... Roooms.
Bus stop near by. Rooms were not ready on arrival but other rooms were offered which was good. Rooms were smaller than expected.
Too far from city
The only good thing about this hotel is the 24hr reception who were attentive even at midnight The bathroom light would not stay on. Despite being near an industrial site and motorway the rooms were not sound proofed. There was a constant drone of some machinary and reving traffic outside the room that made sleeping impossible. The bathroom could do with a proper clean down not a wipe down
the hotel provided a good balance of reasonable facilities and right price
Staff was very nice and the food was good too.