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Convenience to the airport terminals and the efficiency and friendliness of the staff. Car parking was awkward and the prices in the restaurant and bar were very high. We arrived late and there was nothing reasonably priced to eat.
The location to the train station The steam room was broken
The service was excellent. We were aided a number of times by Dean, part of your staff. It seemed to need a fresh look. Floors and carpets looked used and old.
This was the perfect place to stay the night before my flight. Comfortable, clean hotel with perfect airport location.
Restaurant excellent Check-out slow
Clean quiet beautiful room. Friendly efficient staff .. Best night of sleep in my entire journey
Arrived by train straight into hotel, stayed overnight and then straight into airport for flight. So easy, comfortable and convenient. Nothing
Hotel is just a few minutes away by foot from terminal 1 and the railway startion via a covered walkway Irritating that the batteries on the TV remote control were flat and the TV itself was perched on top of the wardrobe, no programme guide available.
location room was a bit tired
no hot water in shower
Liked the style of the hotel. Would love to stay there again Money permitting
basic yet clean; good breakfast (though not included in room rate) Though it's a hotel "close" to the airport, still need transit (bus) to go between airport and hotel and costs some money
Staff were very friendly and helpful. The room was very clean and spacious with good facilities. Very good value for money all in all. No complaints at all about this hotel
A Twin Room was booked, but we were put into a Double, no other rooms were free. We did howerver book Twin via the internet.
The hotel staff were unbelievably courteous, helpful and friendly. the restaurant staff were under pressure resulting in delays in serving food.
new hotel every were clean,big bedrooms with lcd tv. plenty room to park,good value for money no room service
The staff were so very kind and helpful
Staff available late at night at reception. Excellent breakfast.
Very convenient to airport
Ease of nearness to airport, good bus connection.
Friendly staff when sorting out my booking issues and the subsequent charge for rooms booked that I didn't not require
The convenience and friendly staff. nothing
The staff was arrogant and unhelpful. The facilities are run-down with age.
It is a beautiful hotel,our room was lovely. The decor was very comforting. Our eveing meal was lovely & the staff were friendly.
good service airport shuttle 0
The best was that the hotel was close to the airport but was not a typical "airport hotel" but an nice and comfortable mansion-type hotel. Restaurant could be better: stiff prices and a very small menue to choose from. Very slow service as well.
Comfortable room, good van service There was no abililty to print out boarding passes. We had to go to another hotel to log in to ba.com so that we could check in on-line.
Very good functional room sensibly designed and furnished and warmly welcoming. My wife and I genuinely liked everything.
location to the airport and the front desk staff were excellant strange layout of halllways, awkward and small shower, very uncomfortable bed, very small room, poor pillows
Room was very nice Room service breakfast didn't arrive.
We particularly like the exceptionally pleasant helpful staff, We regularly use the hotel prior to flying from the airport, but it is far superior to most airport hotels and gives you the feeling of a comfortable country house hotel., totally divorced from the cattle holding pens in the airport!!!!
Clean ,functional. Food ok. Sadly there is not alot of competition in the area.. The newspaper was delivered late - just as I was leaving. Checking out was slow. No offer to help with bags or to be shown to the room
Comfort, cleanliness and convenience to the airport. Poor dining room service. Long wait to be served. Requested wake-up call was never received.
Very good hotel with everything I needed. Probably the most comfortable bed I have ever slept in!! Only bad point is having to pay £5 per night for the car park so make sure you add this into your stay
Hotel and room suitable for purpose of the stay Dissapointed for thelikes of airport travellers as there was no shuttle bus to and from airport the extra 6 pounds taxi fare each way to the airport made cost of staying less attractive,this extra was not clear on web site.also the quality and value for money in the bistro we thought was very poor.
Hotel room very comfortable and clean Evening meal in the restaurant was diabolical. Find somewhere local for your dinner!
Convenient location, friendly and helpful staff, excellent room with good temperature control, comfortable bed, modern decor Car parking charge £5. Shower curtain not positioned correctly so always wraps around the user, making showering very tiresome.
A severe power cut cause choas for approx 4 hours. The foyer was cold as well as the bar. It was so cold in the morning that even the staff had to wear coats. Because of the quantity of people at the hotel, there was insufficient food available for breakfast.
Just the convience and the comfort.
Staff are very Kind and they wear a warm smile on their face all the time. It is simply designed for comfort, no luxury, no additional pleasure. Just have a good night. One can be sure that they will have a good night in Premier Inn.
Clean, efficient, good value. No internet access in room. a free wireless would be useful.