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Plaza Cánovas del Castillo, 4, 28014 Madrid, Madrid
0.3 km from
Great location, great hotel for the price.
the location was great It has Wi Fi feee just in the lobby, and you need a different code eny time yo connect.
Service is excellent all around. The location is central and easy walk to popular plazas, a great park. Breakfast is amazing with self serve champagne!
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge. Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens
DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END, ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.
Friendliness of staff. Good variety of breakfast available. Professional look throughout the hotel, all aspects. The location is amazing, so close to so many bars and restaurants. Bus stop just around the corner, which you can take straight to the football stadium.
Hotel was very nice, modern and rooms spacious and stylish The staff are abismal. Receptionists act as if you are annoying them, restaurant staff are rude and do not ever smile, the only nice ones are the cleaning ladies. This doesnt normally bother me so much but they were just so depressingly unpleasant it did affect my stay without a doubt. They should sack the lot of them and start again with the amount of people who need a job in Spain at the moment!
The room The location The general ambience We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.
I loved the hotel, the look of the outside and the entry. The service is not what I have experienced at other Ritz hotels. The rooms were dated.
The location, the staff, the room decorations, the room service, the quiet at night and particularily the breakfast. hi speed internet, Rather small elevators [to be expected in a building of that age], A/C a bit undersized.
It's clean easy access hotel No food available in the afternoon (not even a sandwich)after our arrival.
Location is great. Very luxurious hotel. Highly recommend.
Nice rooms. Nothing significant.
The front staff was very friendly and helpful. The location is close to everything in Madrid. The 3 museums, the major plazas, the royal palace. I recommend a stay here.
Near Paseo de Prado, really close to all major museums and rest attractions. Noice could be heard through the walls. The cleaning ladies were making too much noice in the morning.
Location across the street frommPrado Museum and a few blocks to Reina Sofia and all the Picasso exhibits Had a great suite Friendly staff AC could have been cooler could not set below 20 degrees
SPA, BREAKFAST AND STAFF WAS OK SIZE OF BED AND BEDROOM VERY TINY. HOT WEATHER IN CORRIDORS. WAS NO AC IN CORRIDORS
Location, Staff, price Air conditioning noisy
Great location in Madrid. Close to train station,Prado,downtown Madrid. Easy walking around area. Restaurant was very good and convenient.