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Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
The room was a nice size, the bed was comfortable and the free wet bar came in handy. Beautiful decor and loved the double window/terraces...made the room feel romantic, bright and quaint.
Overpriced - offering poor value for money. I wouldn't stay here again. I also booked a Double/Twin room and received a single room.
Kids enjoyed the bunker bed.
location was very centric they advertise that they have parking and they do not. Staff was friendly but did not go above and beyond compared to other hotels during this trip.
Clean and great part of the city Food was not offered later at night
good position near the metro and the most interesting place. the only bad thing was the water coming out from the bath and shower.
Location was excellent - a two minute walk to the Palace and Cathedral and a few more minutes to Plaza de Espana and Gran Via. I would absolutely stay here again when I'm back in Madrid. Staff was very nice and helpful. Oh, free wifi and a large safe in the room were nice to have. Only complaint was that the room was dusty in certain areas.
The location is really convinient, a few mins walk to the Palace, Plaza de la Sol, Gran Via and Plaza Mayor. The room is really small, some staffs are not too good in English.
The location was excellent. It's right next to the opera which gives you a landmark to find it easily. I don't speak Spanish well so that was very helpful. The staff is Was able to book all my tours and was able to help me with all my questions . My room had two twin beds. It really is too small for two people. They should make it just a single. I ended up using the other bed is a desk. Also it was a little dusty but overall clean. I also asked them to refill the refrigerator but they forgot to which in the end worked out. There's a supermarket right across the street. I was able to buy water and juice there and stored in the refrigerator. I thought they had a gym. But actually it's in their sister hotel around the corner which isn't too far since it's a short walk over, but the machines were not that great.
Conveniently situated. Small size. Quality rather superficial. Breakfast quite poor, hot food not very hot, ran out of certain items. Graffiti on bedroom walls not properly cleaned off. Little things like poor lighting, toiletries impossible to open, no room service.
I liked the quaint retro feel and the ease of access to so many great spots in Madrid!
The location is excellent! Right near the heart of Madrid. The staff are rude, abnoxious, self centered and about as helpful as an ash tray on a Ducati....
The Hostal is very clean, very near to downtown and everything there is almost new! Just the noise... But that area is a little bit noisy.
The Hotel is installed around the Plaza del Sol. Front of to Opera Metro Station. Very good localization ! Too much noise in rooms.
Staff were helpful and a green apple a day was a nice touch. Staff accidentally asked to sign out for the wrong room but it was sorted out after several days.
very central but noisy no bar facilities i.e.lounge bar to meet other guests and although the continental breakfast was lovely would have been nice to have something cooked as an aoption
good size rooms with original design, very good location!!!!
Very nice design, very central location... ... but they forgot one fundamental: soundproofing! I was literally in my neighbour's shower at 1am, I could hear him brush his teeth, and also go to the toilets (and you definitely don't want to hear your neighbour go to the toilets at 1am...) This is really insufficient - they should have spent a little less on the design and a bit more to improve the thickness of the walls.
the room was lovely and big and extremely comfortable. We asked for a room away from reception and with a window and we got this! very friendly staff and a fantastice location. Extremely clean with good security.
The location was amazing The room was very small
The location was excellent, the rooms were large and the bathrooms were clean, and the beds were really comfortable! No negatives.
All what this hotel has is that it is near the center, but anything else is just not worth staying. It is in front of a market and all night long garbage trucks are moving big trach cans full of empty glass bottles and you can imagine the noise it makes, and that stayed all night long. in teh room the tv is not working even if you have the remote control which does not really serve for something. It was freezing the night we were there and the heater is not even existing !! Ugly night and left very early the next morning No