The Location was very good, central and within 50m of Gran Via Metro stop. Excellent. I Also appreciated the fact that the hotel, even though located on a very busy street, was quiet and easy to sleep in. A VAT "inclusive" figure would be more beneficial in quoting rates as I was a little suprised at having to pay another 7% for my room... Also a radio/Hi-Fi would have been a very simple but welcome addition to the room (that or a faster broadband internet connection/more modern equipment to allow access to Internet radio etc.)
The location is just off Gran Via Shower flooded as drainage was poor.
the hotel is in the middle of the city very handy for geting around the town , lots of places to eat and drink very close by the bathrooms are a bit odd with glass walls and doors .
Location was very central for shopping and the sights. Breakfast buffet was great. This was the worst sleep I have ever had in a hotel. The noise from outside was unacceptable. Woken by drunken people and sirens until 4am and also the internal lift. I would never stay here again
I liked the fact that there was a PC installed in my room.
The staff was very friendly and most helpful. The location is great since it's very close to the Gran Via Metro station and conveniently located with respect to many of the wonderful tourist sights.
Free Wifi was nice. Staff were OK
The location was excellent, the room looked as it does in the pictures and all the facilities worked, which is always a bonus! The staff were very nice too.
I enjoyed the great location and wonderful accomodation.
The location is really great Too noisy
It is located in a street close to Gran Via, very close to the Palace and the city center. The rooms were quite ok, not very luxureous. Bedding good. Breakfast buffet was sumpteous and good. We stayed here in winter but the rooms were to warm at night and we couldn't sleep with the windows open because the street is quite noisy at night.
Very convenient for the metro and restaurants Very noisey during the night.
very close to an attractive street and metro&bus stops
The most i liked about El Coloso was its location in the city. To me it seemed like a 3 star hotel. I expected a better quality.
i did not have a confortable stay at this hotel as the aircondition in my room was not working and the staff did not gave me a proper solution.
It was a quick and easy hotel, no problems at all and the building inside was stunning with a balcony opposite my friends flat. Couldnt have asked for a better hotel for what i needed. According to my parents, the nightclubs below provided a nice screaming band at 5 in the morning. But thats not the hotels fault i suppose! And the location is in the heart of the city so it is to be expected.
the location is excellent it is rated as a 4 star but would not reach 3 stars in my book, the finish was not there. The staff however, was excellent, and the location great, but the quality of the room was substandard.
The location was excellent, metro nearby to connect to the airport (2 euro each way!) and the rest of the city and the hotel was in walking distance to shop and to visit different tourist sites. The location of the hotel felt very safe as there is a police station 2 doors down. Staff were very helpful with directions and queries about Madrid. In addition, we had a late flight the last day and the hotel kept our luggage till we needed it, allowing us to roam freely around Madrid for the last few hours! Brilliant service!! Would definitely recommend this hotel. Everything was great to be honest, a very very small thing would be the springs in the bed were noisy, making noise for every small movement even though the bed was actually comfortable. This was a bit annoying, but I would not let it allow it to undermine the hotels excellent features!
The desk clerk was nice and polite After staying in Europe for 2 weeks this was by far the worst and not worthy of 4 stars! It was old with a musty smell. The air conditioner did not work, the shower did not work, the third bed was broken. The walls outside the room looked terrible. It is bad need of updating
It is very convenient to the city centre. We returned to our room at 11.30 - check out was 12.00 noon, only to find the room was already locked.. not convenient, but matter was resolved quickly by the maid.
The rooms were spacious and comfortable, especially when compared against other standard rooms typically found in European Hotels. Cool, more modern decor, in a romantically old but well-restored building. Lobby is small and off-putting as a first impression- makes you nervous the hotel won't be nice; when in reality the rooms and lounge are quite nice and fun!
lovely style and comfort, great location. no breakfast
The staff were very helpfull and the cleanliness of the hotel was excellent The lighting in the room could be a bit better but not a major problem
Beautiful hotel with nice amenities, a comfortable bed, stunning city views, and a great central location. Easy to walk to most major highlights and the metro station is only 1/2 a block away for anything not walkable. Would love to stay here again. Restaurant closed during middle of day. Rooftop lounge closed during my stay.
I loved staying in De Las Letras. The staff was wonderful. Ana was very helpful with her restaurant recommendations and she doing reservations for us. She also recommended a nice outlet stores and they picked us at the hotel and brought us back at no cost. The stay was wonderful.
Staff was friendly, helpful and spoke English. Website led us to believe there was an exercise room with sauna and hot tub. However these items were only available as part of various spa treatments for which one would have to pay.
The desk personnel were very courteous, helpful and attentive. The rooms were comfortable and clean. The room we had was on Grand Via and it was exceedingly noisy all night.
The location was ideal. We took the option of DLs room which offered a jacuzzi and terrace however, the room was smaller than expected for the price.The use of poetry was personal and we liked the use of natural flooring to give a modern contemporary feel. The reception area didnt do justice to the hotel.The breakfast was overpriced for what was offered.
Located right at the centre. Helpful staff. Nice room and bathroom. The main street is very noise, evening time especially; a better soundproof windows would be a great help.
Apart from the obvious location, the feeling and the decoration of the room and the size of the bathroom were both great. It is a hotel with high standards. The spa/fitness room was under refurbishment during our stay, so we couldn't use the facilities.
The room was lovely and in a good central location. The restaurant/bar area were badly run. The staff were not well trained and the services were chaotic, especially at breakfast. We also tried to eat an evening meal there as well, and waited an hour for a course. Then the food arrived barely cooked. Other guests made formal complaints to management but it didn't improve. The rest of the hotel was very good.
Location, Design, Bar Staff, Bathrooms, Room Size Check-In Staff Rude, THEY HAVE NO ON SITE PARKING (Site Lies) - expect to walk your bags at least 1/2 mile or more. Beds on floor.
good choice for a short break with adequate facilities in a convenient location
Great location to walk to all museums and tourist attractions and great shopping and eating. On a cool street just around the corner from Metro stop. Small room. Hard bed and not many pillows. Still a great value.
Clean , modern and businesslike. Hard to be recognized as a Hotel. Entrance trees-flowers need upgrading..... Eingangsbereicht ergr
This is a beautiful, well-maintained property in a central, convenient location. All requests for the room were met, and the facility was quiet and had the amenities expected in a four star establishment. The staff was overall wonderful, and would have rated excellent but for one individual. The hotel phone system seemed unable to connect us to an international operator to make a collect call to our credit card issuer; the front desk staff, however, who were always cheerful and helpful, eventually connected us directly to the credit card company. A bigger problem was the attendant for the buffet breakfast on Friday (another young woman managed the breakfast on Wednesday, and she was quite helpful). On Friday, however, coffee was only served once and halfway through the meal, and our complaint about the cold and overly salty scrambled eggs was ignored. This was a disappointing lapse in a wonderful hotel, with an otherwise excellent staff.
Great location between Gran Via and Chueca. Close to Banca de España metro. Quiet. Wooden floors mean there is a lot of noise from other rooms and hallways. Walls also seem very thin. Can hear everything.
i like the location amazing close to everything almost i dont need to use a taxi.i would recommend . the only thing i didnt like is everyday i put the sign of no disturb and i leave my room and when i comeback they change it and they clean my room which is i didnt ask for cleaning so i explain to the reception and they inform the cleaning lady ....at next time they throu my personal shampo they found it and i could not do anythiung anyway its fine loool and it was my final day but i had to use there shampoo :( which i dont like to use hotel shampoo ever.
Very good position, near the center and the underground Poor barh amenities
The location was central and close to restaurants and bars. The buffet breakfast was very good. The staff were very helpful with any queries we had.
This was a phenonemal place to stay in Madrid. It is perfectly located off of the Gran Via and is in a quiet neighborhood. We were able to walk to the Prado and the other museums in the area. The staff was especially gracious and went out of their way to secure any service we needed. Absolutely nothing.
The staff were excellent, very friendly and helpful. I had virtually no Spanish but they helped me out and switched to English almost immediately. The room itself was small, but all that I needed.
The location is excellent for all sight seeing! Relaxed, friendly atmosphere, good English spoken by staff, quiet although very central. Breakfast is also very good. Shower had no curtain, just a partial glass cover, so water spilling could be an issue.
Nothing exept the location The small rooms, poor menu, lack of improvements & not for a 4 star it's 2-1 star
Location and all services Perfect in every way!
Right on the Gran Via, a perfect location for enjoying the heart of Madrid on Foot
The location was absolutely perfect, The evening meal was excellent. The staff were friendly,helpful and well presented including the chamber maids. The only thing I found annoying was the price of breakfast. Most hotels I have been have breakfast included, but at 14 euro's a breakfast even if you had cerial and coffee.
The locality is excellent for sightseeing Madrid. It is a neat hotel with friendly staff. Well worth its rate!
The room was very clean and comfortable. The reception staff was very helpful and nice.
Very confortable high level hotel in a central position. The week end offer had a very favourable price to quality ratio. Confortable rooms. Room insonorization towards outside could be improved.
excellent location, walk distance to anything very friendly, English speaking personnel good a/c that can be regulated comfortable rooms - both street and back ones, no noise in the room and they serve wine in the afternoon! nothing
Great central location, close to underground. good breakfast.
Staff members, including the concierge, were very polite, helpful, and accommodated my needs to my satisfaction. The room on the fourth floor, facing the inside, was very quiet.
location, bathroom computer was broken in the lobby. Breakfast was good but was expensive.
The location on Gran Via is excellent. The bathroom was spacious and the double room was great. The single room was tiny. I felt like I was thrown in a broom closet it was so small.
Compfortable room with view over the ciety
Excellent location and friendly staff.
Location was great, just what I wanted. Value for the money was good. It's a personal preference, I suppose, but I thought the bed was hard. A very small complaint in the scheme of things.
Great location, nice decor with beautiful bathroom. Very small room, even by European standards. Prostitutes right outside on the public street.
The room was of a very good size, well decorated and maintained. The bathroom was of a very high quality.It has an excellent central location
Our room viewing the noisy Gran Via was very quiet so we could rest and sleep at every hour of the day or night. the room is big, clean and the bed is comfotable. wish there was a coffee making posibilty in the room.
The location is perfect. We had a balcony to our room which was brilliant and the beds were really comfortable. N/A
Nice for this money
Good location! The price of booking.com was fair, actually the price mentioned at the reception is too high.So I advise to book this hotel only in case of special offers. We paid 380 Euro for 4 nights and the hotel price for 1 night is 330 Euro (unreasonable).
Very nice and a good location. The heater was too high.
friendly staff, could speak english clean modern room 24hr reception no bar dining area small
comfortable and clean hotel with friendly staff. Easy access to city centre and shopping. Lots of eating places around. a little bit cramped
it was in a good position prefer breakfast to be included. Strange lighting in corridors, very dark.
The hotel is central. I didn't like the decor and lighting - way too modern and cold looking.
it was only a few mintutes from the city shops and resturants. the hotel was very nice and quiet and the staff were very helpfull. the shower easily flooded the bathroom floor after use, so it had to be mopped up everytime.only a minor issue
I liked the mix of heritage on the outside and modern design inside with attention to both tourist & business needs The hot water in the shower was only warm, I like it a little hotter
the wireless servise is very good ,the location is very good.
Location of hotel, friendly staff , Nice weather It seems t need a touch up
Great location near the underground. Everywhere is just a short hop away.Room clean, bed huge. Pleasant staff. Best value city in Europe at the moment. Would like to be able to make a cup of tea or coffee. Otherwise I got what I paid for. No Complaints.
Great location! In the center of everything could get a bit noisy at night but stilloverall was great
The location of the hotel was perfect, the metro was just yards away, shops, bars & eating places all within walking distance.
Almost everything A restuarant would be good
Italian restaurant and Starbucks on the corner
The family room was perfect. Plenty of space and comfortable.
Friendly and very helpful staff location of hotel No sat tv for children in the rooms making it harder to entertain children at night no tea/coffee making facilities in your room
The cleansiness and size of the rooms. Everything was in working order.
The hotel is at the center of Madrid in walking distance from the most of the sights. Very big and comfort family room and very clean.
Excellent hotel. Recently renovated. Conveniently located in centre of city. Great staff. Warm and friendly. Hop off and on bus tour close by. Nothing
This was one of my favorite hotel stays in my life. I was traveling with my husband. We really enjoyed the ocean view (We also saw what the city view would be, and I'm sure it would be nice). The location was excellent, right on the water but also a very short walk into old town. The staff was the nicest and most helpful in Spain, especially the concierge, who gave great recommendations for everything we wanted to do. Location, staff, view, concierge.
Great location, clean rooms, strong AC, shower pressure was very good, and the room is quiet considering the noise outside the hotel. The wifi was spotty and slow.
Very large room, king size bed, well decorated, clean, air conditioning really working, nice staff & very helpfull, A parking place in front of the hotel will be nice for those who trave by car
Stayed in a beautiful room, great reception who all spoke excellent english, the hotel is right next to some fantastic areas of madrid. And if you like sushi, theres an excellent sushi restaurant right down the block. TV channels were average and no movies on demand. If you cant speak spanish, good luck figuring out how to put on the subtitles, I spent a while with no luck. Also, while not really a big deal, the hotel has no restaurant and I believe no room service either. Fortunately, theres places to eat everywhere around the hotel, less than 30 seconds out the front door. The hotel does offer breakfast at a hotel almost directly next door though, and the dining room there looked beautiful but I didnt eat there. The lack of a restaurant isnt something I would necessarily consider a con, but its important to note.
very freindly and helpfull staff - We enjoyed the clean comfortable large rooms. many attrtrctions were neaby NO complaints
The cleanliness, the size, the confort, the shower...
Laura who signed me in was the most gracious and caring hotel staff I have ever met. I would hire her in a minute!
Central to where we needed to be, large room Difficult to find with no outside signage
Hotel central location in Madrid close to Royal Palace and many tourist sites.
Avery nice large room with very friendly and helpful hotel staff
Sleek, minimal design hotel located near Gran Via. Room was spacious, had a kitchen and a flat screen TV (5 channels). Great value. No lounge or central area at the reception, but it didn't matter much to me. There are a few dodgy bars near it, but it was safe as there's a police station on the same street.
The stuff was really helpful and the location of the hotel was very convinient. I would like a room with a better view and a larger window.
Spacious room Comfortable bed Bedroom lights need dimmer. Coffee not available - in room coffee maker nor cafeteria.
Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel
swimming pool room walls where damaged: visible has had a water leakage on the roof, poor facilities, small room, not enough water pressure in the shower.
-The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean -The wifi was slow and it had a two device limit -The room was somewhat small
hotel statt , facilities , cleqnliness of hotel and room , situation of hotel hard of Madrid
The roof pool and the central location of the hotel
location quality dropped a bit compared with my visit 5 year ago
The location of the hotel was perfect and so was the parking service which is so difficult to find in hotels nearby. The room was really good, really confortable and clean. The staff were very helpful. The beds were too small for a hotel like this and I don't understand how possible it is to have staff in the reception who speak english so so bad!!
The hotel's location is a huge asset. It's central location enhances access to the various interests in the city. Room was slightly smaller than expected - but acceptable nontheless.
Location - excellent size room - TV channels poor - I do not watch TV but others may and would find it dissapointing
Location is perfect. Wi Fi it far too expensive. View.
Location, helpfulness from staff, roof pool, fantastic room - two showers!! and great view also
loction executive lounge marginal, no wine available
Fantastic location and friendly daytime staff. Unfriendly nighttime staff member.
Very clean, excellent value for money. Location - it appears to be in the middle of the Red Light District!
Very clean room, hotel have been renovated. Nice bathroom, TV in the room. Very close to Gran Via. Staff hardly speak English. The hotel surrounding in not nice.
The staff was nice and the rooms were clean. The site didn't mention that the hostal is situated in a bad neighborhood, with prostitutes on the street, it has no parking and the nearest one is very expensive (26 Euro/day), the rooms have no air conditioning so we couldn't sleep because of the heat and the noise from the club across the street.
For the price this hotel was excellent value. Rooms were clean however very small, the shower was also small. Shower was too small.
Everything was perfect with the hotel and I have made another reservation to next month. The price of the hotel was 90 € for a double room at the hotel but it is half price at booking.com. Thank you booking.com. There was nothing bad with the hotel.
free wi fi, helpful staff, good location internal noise - locks opening/closing, walking/talking in hall very loud and reverberating.
price, the room was good with LCD TV, excellent location in the centre noisy district
Good, clean, modern rooms. Nice bathroom. Very convenient location. Internet available. Area frequented by prostitutes, though we did know this from previous reviews so not a problem.
Almost nothing, just the location near Gran Via The street in which this hostel is located in is full of cabarets, prostitutes, bars etc. I think that this street can be very dangerous. Pavements were covered in vomits, there were drunk people shouting on the street all night, it was impossible to sleep properly with the balcony door opened and the room was very hot. The receptionist lady smelled of alcohol and was not very polite.
very good position in the city centre, very clean, new, nice hotel thin walls, you could hear all the sounds - very noisy shower from next rooms at 2am, disturbing lift sounds,
the view from the balcony was superb. the room was large. no emphasis on free sauna etc
service room standard not so good
good location. good hotel
the ground of the bathroom was dirty around the WC. The frame of the door of the bathroom is broken.
Location View from the window on a interior court
Nice service from the staff N/A
spacious rooms the variety of breakfast
Great location: shops, restaurants, bars and an underground station just around the corner. The room was quite spacious and had a small balcony. The staff was really friendly. The room was very noisy. To some point I do understand that because Gran Via is just under the window but then again the insulation of balcony doors could have been more proper and the windows thicker. And frankly, the room (inlcuding the bathroom) needs a serious updating. And there was no safety deposit box. Or there actually was one but it had no lock on it.
the central place at the hotel there were too many prostitutes aroundt the hotel
Nice hotel, very friendly staff
Hotel is well situated (in the City Centrum, near metro station); provides rather good value for payed money. Rooms are normally equipped. Breakfast service looks quite appropriate. In whole, my wife and me are satisfied in staying Laris. Hotel is suitable for short business trips. 1. Hotel people don't speak English, and sometimes are not looking too affable. 2. Although the hotel is situated in ~50 m from one of the central streets (Grand Via), there are many prostitutes around hotel, and other not pleasant bozos. Really, I have not felt any menace, nevertheless, I do not recommend to stay there with children.
Good location, Funny surroundings - Red district :)
This Hostel was in the middle of the Centre of Madrid. However, there were too many prostitutes in the neighbour of this Hostel.
Shower was great, towels big and soft, nice toiletries, beds were comfortable enough Friend's rollaway bed broke the first night but was replaced the second night. Wifi is not very strong and need to keep entering a 16 digit code. Fairly noisy outside late into the night on the weekends.
All the staff were very friendly and helpful No restaurant
Hotellet ligger meget centralt, men uden trafikstøj. Værelserne er store og komfortable. Morgenbuffeten er rigtig god.
staff very friendly and cleanliness of the room I would of like one speaking english tv channel
Very good position close to the centre Free internet in the lobby The street of the hotel wasn't very nice with in the evening some prostitutes in the aea
Clean room for fair price. Hotel situated in the very heart of city. Did not take breakfast as it was very expensive (15 Euro pp/pn), no great chose. Several breakfast opportunities in centre for only few euro's
The location was excellent! Just off of Grand Via which connects to all routes with buses and Metro. The staff was very nice and even though language was an issue (we don't speak Spanish) they tried their best to assist us. Free internet throughout the hotel. Best breakfast that we had on our entire stay in Spain was provided free with room!
Very comfortable and nice hotel situated in 1 min from Gran via. Easy walking distance to tourist sites, shops and restaurants including fast food. Rooms are clean, large and convenient. Great breakfast. The street seems strange but safety.
Great location; large rooms and spacious bathrooms; safe available in the room. Perfect for a short city break. Good value for money and willl definitely return when next in Madrid.
Location is amazing. Almost major turisty places are within walking distance.
The room was beautiful and spacious and comfortable. Pleasant receptionist. Hotel is within easy reach of restaurants and shops, and is situated in a lovely area. The fact that room was done only after we asked in the afternoon
Rooms very clean. Staff very helpful . Decor lovely. and excellent location. Written directions from the metro - i.e. which exit to take and which direction to go to hotel on arrival would be helpful on internet site.
Excellent location to the Grand Via, shops, market and other general tourist spots.
Location Needs repairs
The location was supper
I thought the hotel was very modern and very reasonably priced considering the location was so central. The only thing I would say is that although the reception staff greeted us very well, the other members of reception staff could be a bit dismissive and slightly rude.
Location central, walking distance to central plaza and queens home. The room was dirty the sheets were dirty not dusted or swept. The maid service never changed the sheets. The free WiFi is by ticket in 120 minute incriments. You have to keep going back for tickets. The room decor is from the stone age all dark brown. Rooms are small even a triple room is only for two. Lets not forget ladies of the evening working around the hotel at all hours.
Convenience and room for Four. Noise at night was very loud.
The location is, by far, the best part of this hotel. it is right in the middle of everything! Despite this, not much noise could be heard from the street. 1. Internet is weak (connection on/off, very slow, etc.) which is very disappointing for a hotel that pretends to be high tech. 2. Soundproofing clearly needs some fine-tuning as all the noises of the corridor (people walking,talking,cleaning staff,etc.) were in my room!! (I asked to be re-located to another room but the personal did not take my request seriously). 3. A small bedroom with a big bathroom (unusual). 4. The room was dark, very little day light.
location very good, very easy to find from metro, wide choice for breakfast, all staff ver helpful and friendly. building work starting about 8:30 am
Great location, close to 3 metro stops and very easy to get to from the airport. The breakfast is good, it will fill you up for the day. There was construction work going on at the hotel between 8:30 and 7 ish every day. It was impossible to relax or sleep. The walls are also really thin, we could hear everything from the other rooms.
The location is really good. Its is very close to the main turist points (walking), underground and bus station. The room was very dirty. Its under construction, so its very noise. There is no internet connection, no ac and the breakfast was not so good.
Handy to city and easy airport transfer No
Good location. Only a block from Gran Via and two blocks from central shopping areas. Helpful staff. Good breakfast. Carpets in room were in bad shape and seemed a little grubby. Bath was clean. Lots of street noise with windows open. Quiet when closed
The staff is very helpful and very friendly. The breakfast is quite healthly and fit. And the hotel is a few steps away from my favorite Restaurante Chino near the corner headed towards shooping street Gran Via.
Location is great
The location that was excellent, near of the Gran Via and other touristic atractions.
The friendliness of the staff
proximity to downtown, but not on major street, so not too noisy
Location is perfect. Very quiet. WIFI works great. Staff are nice Nothing
Position near metro The noice from the neighbouring rooms
The Cason det Tormes has an excellent quiet location, being in a side street only a short walk from the Plaza de Espana metro where 3 metro lines cross. A couple of things I especially liked about our room were the blackout curtains wich made it easy to sleep on in the morning after late nights out (essential in Madrid!), plus the shower was really powerful. The staff at reception were friendly and quickly recognised us and knew our room number: a nice personal touch which is often missing in other city hotels. On our last day we were able to leave luggage free of charge to collect at the end of the day before we went to the airport. We had asked for a double room, but unfortunately the hotel staff did not notice this request and gave us a twin room. They did offer to move us the following day, but we decided to stay where we were as the room was quiet and comfortable.
Staff were always pleasant and helpfull and fluent in English.
Great location. Helpful staff. Clean and spacious room.
Very calm. It should be noticed that the price/quality is a great plus of this hotel. We realy liked this hotel and I guess it would be hard to find better for this price. Metro station is 2min. walk and the royal palace 5 min. maximum. Go there It stays a 3 starts, but it is a very good 3 starts
Value for money for a clean room that is 2 minutes away from the main shopping district in Madrid. The hotel is located in a small lane, not that we encountered any serious issues with safety. As others have said, the water pressure of the shower is really low, although thankfully, hot water is always available.
I am satisfied with the Hotel. The location is in the centre, free Wi-Fi (I even have it in my room as well not only in public places), friendly staff, good breakfast.
Cleanliness of the room and bathroom, and quality of the rich breakfast Tiny dimensions of the room with double bed not exceeding 1.3 m in width
Location was excellent The breakfst was quite expensive for what was offered
delightful art, furnishings and decoration; storage of luggage on final afternoon; jacussi advertised but not yet available; small room
Great Location! Second time in this hotel and I wouldn't try staying anywhere else.
The Restaurant The Mini Bar to be replenished every day
Comfort, central position, friendly staff Extremely noisy, especially at night. Very poor sound proofing - we could hear the man next door snoring!
the excellent location of the hotel in center of city! good breakfast until 11 a.m. unfortunately we didn't sleep 2 nights, very noisy outside until 6 a.m. on thursday! poor isolation of windows and walls, so we could hear when neighbours used toilet and spoke. quite little room for 2 persons and room doesn't correspond with those pictures, that are shown in internet!!! very old-fashioned and has specific smell.
Clean and comfortable hotel, bathrooms have some unique designs which make your stay that bit more interesting. Good loaction for staying in the city.
The staff could not have been more helpful. One of my credit cards was stolen and they really did everything they could to assist. The room was small, even for central Madrid. The cost of the room was high for its size, but it would be unfair to single this hotel out. Comparable hotels at this location are all the same.
The location is fantastic, but since I already know Madrid I knew this going it. It's about a block and a half from the Plaza Espana metro and it's very accessible to pretty much everything. I also liked that they had a free mini bar though there were just a couple of Pepsi's, bottles of waters, a couple of juice boxes, and an alcohol free beer. It was still a nice bonus. Another surprise was how big the bathroom was, nearly as big as the bedroom and there is a remote control for the bed that elivates it. The room was also really clean. I was disappointed actually, despite of all the things I said prior. It's listed as a 4 star hotel so I had high expectations and it didn't meet them. The room was an interior room so there was no view, fair enough though, I guess they can't all be. There was only shampoo/ body gel in the shower, I'd fully expected if not tiny bottles of each, then dispensers for all three. Also the decor was quite outdated looking, not old fashioned in a tasteful way, but outdated. Like it was still stuck in the 80's. One other point, I was really excited about the spa, but that was the most disappointing part. No seperate changing rooms, 1/2 the jets didn't work and the jacuzzi was tepid, also the sauna was broken.
I had a very comfortable room with excellent facilities. The hotel was very convenient to shops, sights and restaurants. The reception area and bar need upgrading. They are rather basic and not what one would expect of a four star hotel.