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The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
Room was comfortable and great location Internet connection in the business centre was too slow!
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
The location and my room was cozy for a single occupant no cork screw in room -- minor
Staff courtesy ,amiability .Clean enviroment
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
Beautiful hotel, facing nice old square. Check-in took 30 sec. Comfortable and charming: old-fashioned elevator, bell epoque decor... Bathroom big, new and clean. my room on second floor had a vague smoking smell, I had to open a window while out for a dinner
Staff was very helpful (and most spoke english), quick response to requests (towels, room service), very good location near Callao metro stop Bathroom was cramped, you could smell cigarette smoke when running the ac
5 minute walk to Puerto Del Sol (Kilometer 0) and Plaza Mayor in Madrid. Many shops and restaurants nearby. Staff very helpful. A little tough to get to if you are driving your own car. As is often the case in Madrid, it is off a side, side, side street so more conducive to walking than driving in an out. Would have preferred a second bed in the room vs. a rollaway for our adult son, although it worked out okay.
The central location of the hotel near Pl.Mayor, Puerta del Sol
Well-located hotel. We had a top floor room that had a balcony that overlooke a monestery with its beautiful ancient tile roofs. No place to set up one, much less two, suitcases.
The location was perfect, the Jr. Suite offered plenty of room, the balcony was quite nice. The majority of the staff were very helpful and friendly. The room was clean. 1 room the A/C and the hair dryer weren't working properly and that was never resolved. The parking was very expensive. Need to vacuum under the beds.
Breakfast too expensive
Location and access to points of interest.
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
The location is superb! In the city centre, next to the shopping streets, the city discos and with a choice of 3 metro stations. Good value for money too! The breakfast room on the 6th floor has one of the best views of the city. Our room saw the inner court since we had to chose between a double bed or a nice view....but that was ok actually, quiet and neat. The one and only elevator is sometimes too slow but the hotel is a restaured old building with a long history. Absolutely worth the experience!
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
We stayed at the hotel 4 days and what we liked most was it centric location, within walking distance to everything in old Madrid, and close to bus an metro stops. Plaza San Martin is at the very heart of the city and very close (5 minutes walking) to such city highlights as Plaza mayor, La Opera, Palacio Real, Gran Via, etc. Corte Ingles (the department store) is just around the corner, and also there is parking available (although pricey, $28 euros per 24 hours) just outside the hotel (parking belongs to Corte Ingles). If you have a car, do not park on the city streets as they are "residents only" parking. Breakfast is not included, and if you chose to eat at the hotel, it is pricey. Just walk to any of the coffee shops close to the hotel and have a good continental breakfast at very low price (2-5 euros).
Location is perfect. Wi Fi it far too expensive. View.
location quality dropped a bit compared with my visit 5 year ago
swimming pool room walls where damaged: visible has had a water leakage on the roof, poor facilities, small room, not enough water pressure in the shower.
-The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean -The wifi was slow and it had a two device limit -The room was somewhat small
The location of the hotel was perfect and so was the parking service which is so difficult to find in hotels nearby. The room was really good, really confortable and clean. The staff were very helpful. The beds were too small for a hotel like this and I don't understand how possible it is to have staff in the reception who speak english so so bad!!
Location, helpfulness from staff, roof pool, fantastic room - two showers!! and great view also
hotel statt , facilities , cleqnliness of hotel and room , situation of hotel hard of Madrid
Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel
loction executive lounge marginal, no wine available
Location - excellent size room - TV channels poor - I do not watch TV but others may and would find it dissapointing
The hotel's location is a huge asset. It's central location enhances access to the various interests in the city. Room was slightly smaller than expected - but acceptable nontheless.
The roof pool and the central location of the hotel
Great location. Large, clean rooms. Daniel, our waiter and new friend, was outstanding in the sidewalk café and bar. Incredibly friendly and entertaining. The rest of the world needs to take a lesson on how to pour a drink. Not much. We did have to pull up on the "sidewalk" road, in front of the hotel, to have them take the car to park. However, this is quite common when staying in the larger cities in Spain.
The staff was very pleasant and accomodated our need for a triple based on a simple e-mail. Although the room had no ash trays, it had cleary been smoked in. The wood floors help with reduction of smoke but the pillows and mattresses retain the odor.
Great location, helpful staff, clean and fresh rooms, brilliant bathroom, free mini-bar, welcoming chocolates and cava and Madrid is a brilliant city. Can we move in for good?
I researched hotels for days to get the perfect hotel and the Preciados was perfect. The rooms are small but that is true of most hotels in Europe. The staff were great, the room clean, beds comfortable, the minibar was a great value. It's Proximity to the center was perfect for everything. I read the review "the rooms weren't as nice as they looked in the picture", that review made me nervous,but the rooms were nicer than the picture in my opinion. It was quite. I would deinitely stay there again. We went with my 2 older teenagers and my younger daughter. It was perfect... nothing
Staff service I feel that the breakfast buffet was good but understaffed. You would the folks there running around and quarreling with each other due to amount of work and alignment.
The staff were all extremely friendly, helpful and welcoming. they really made our trip a pleasure. Small things like extra chocs in the room (unexpected) also made a real difference. Excellent location.
Everything. The hotel was in immaculate condition. Its very central and loved the shutters to keep the city noise out.
Overpriced - offering poor value for money. I wouldn't stay here again. I also booked a Double/Twin room and received a single room.
Free Wireless connection, free minibar, clean and well equipped room. Quite location of the room
Staff very extremely friendly
The hotel was in a walking distance to most major touristy locations. Staff was very friendly and helpful. Although it is an old hotel, and rooms are somewhat small, latest renovations in rooms are impressive. Breakfast was not included, which allowed us to eat in a nice place across the street. It saved us from overeating and overspending:)) but if you don't mind 17 euro for breakfast - food selection there is great. Many Cab drivers in Madrid are not honest. Hotel staff got us an amazing reliable driver, who we used throughout our stay. (Her name is Beatriz. She only speaks Spanish. But she is punctual and honest and very pleasant - ph.662-272-407) . Keep in mind the temperature cannot be controlled from your room (at least in our room we couldn't). Simple call to the front desk, and it was adjusted to our comfort level. Only 2 small suggestions- I wish a gym in the hotel had water and towels. And I wish the hotel used different type of air freshener - automatic sprays, or diffusers. The one they use, that plugs into electric outlet, is doing more harm than good - it produced very unpleasant (for me and my family) smell.
The location to the Plaza Major and Sol was perfect. The internet was reliable and accessible in the room. The showerhead was marvelous. The first room was very small and cramped, but after moving rooms, the second room was a bit more spacious.
staff v friendly. good location. nice comfortable room. bikes one morning the shower was only warm, but that was fixed for remainder
Situation in Madrid, Internet access in Room No info on what number to call to get recpetion
Yes, there are several reasons that I will not return to this hotel. The hallways smelled of smoke and dog urine. The room's inside smelled of smoke and dampness. I felt the sheets were dirty. I thought the room was too small for the price.
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
It was central placed in Madrid No
Just a block or two from Plaza Mayor and Sol. Most points of interest and diverse neighborhoods. The breakfast service was excellent. I also respect well executed retrofitting of old, historic old buildings. Minor, did not get one of the rooms with a French balcony.
The location was ideal, the use of the internet. The breakfast was very nice, tasty and fresh. No english speaking channels on the TV. The room was a bit small.
Fantastic position and really helpful and friendly staff
This hotel is in a great location. It was easy to stroll around and see the sights and eat in great restaurants. Also, I felt safe here. The door is kept locked and is opened only by staff. The staff respect your privacy as well. This hotel should have a bar. The breakfast wasn't worth the 10 euros in my opinion. I hated the design of the shower! Impossible to have a shower and not flood the floor.
Free wifi, Centro, quiet, friendly, clean, exellent bed. Smelly pipeline, water on bathroom floor after taiking shower.
Location was the only strength of this hotel. The carpets were dirty. There were just enough room for 4 adults. We stayed in a Petit Palace in Barcelona and the room were really spacious and decided to book with the same chain. But this one was way below expectations.
location...laptop in the room & the free internet.
location was very centric they advertise that they have parking and they do not. Staff was friendly but did not go above and beyond compared to other hotels during this trip.
Excellent location. Modern hotel.
Steps from mercado San Miguel, plaza mayor, night life, Puerta del Sol, museums, the location could not have been better! The staff was extremely friendly, the breakfast had a great variety, and for the cost could not be beat! The shower was awesome, remodeled! We will be returning there at the end of our trip because we enjoyed the hotel and location so much! Rooms were small
petit palace is a great location for cental madrid , great shops and restaurants within minutes walk , awful smell of drains in room 8 , needs better windows , can hear people and traffic outside window
Modern hotel in the heart of Madrid. Friendly staff. Walking distance to everything. Great breakfast buffet.
We stayed at this hotel for the fourth time, which speaks for itself. We recommended this hotel to our friends and again they were absolutely satisfied. Would we stay at the Petit Palace Mayor Plaza again? Surely!
The hotel was very clean we had a huge balcony with a great view. The location is amazing it is located in the center of Madrid . There is a delicious market located directly across from the hotel . The staff was extremely helpful . If I come back to Madrid I would definitely stay here again !!!
Location, location, location & fancy bathroom Heavily stained carpet
the best was the location of the hotel the horrible smell in the bathroom, real problem of drains in the hotel made the stay in the room not confortable
The staff at the hotel is fantastic. The location is wonderful and everything was very clean The room is very small but when your out it doesn't matter
delightful art, furnishings and decoration; storage of luggage on final afternoon; jacussi advertised but not yet available; small room
the excellent location of the hotel in center of city! good breakfast until 11 a.m. unfortunately we didn't sleep 2 nights, very noisy outside until 6 a.m. on thursday! poor isolation of windows and walls, so we could hear when neighbours used toilet and spoke. quite little room for 2 persons and room doesn't correspond with those pictures, that are shown in internet!!! very old-fashioned and has specific smell.
The Restaurant The Mini Bar to be replenished every day
Cleanliness of the room and bathroom, and quality of the rich breakfast Tiny dimensions of the room with double bed not exceeding 1.3 m in width
Comfort, central position, friendly staff Extremely noisy, especially at night. Very poor sound proofing - we could hear the man next door snoring!
Great Location! Second time in this hotel and I wouldn't try staying anywhere else.
Clean and comfortable hotel, bathrooms have some unique designs which make your stay that bit more interesting. Good loaction for staying in the city.
I am satisfied with the Hotel. The location is in the centre, free Wi-Fi (I even have it in my room as well not only in public places), friendly staff, good breakfast.
The staff could not have been more helpful. One of my credit cards was stolen and they really did everything they could to assist. The room was small, even for central Madrid. The cost of the room was high for its size, but it would be unfair to single this hotel out. Comparable hotels at this location are all the same.
Location was excellent The breakfst was quite expensive for what was offered
friendly, helpful staff. very clean and well furnished room. great location for all interests. relaxed athmosphere.
This was a really well situated Hotel in the middle of Madrid and next to Metro Station Callao. Very nice rooms. At the moment, no English TV chanels.
the cleaning staff are polite & work well- the bar service is outstanding, the receptionist was sweet but no sense of direction, I didnt like the fact that the lighting for the room and the bathroom were together on one switch- so going to the bathroom at night is either in the dark or waking your partner up when the lights go on...then something tiny- the stairs from to the sidewalk are slippery & the double doors for the entrance are slow...
Good location Nothing
I loved the central location of the hotel and yet it was very quiet and peaceful.
the breakfast was very good in fact i would say it was excellent no it was very central
location, design, new Lack internet connection (?)
great location, near the metro and puerto del sol. At least one of the staff can speak english
Clean and great part of the city Food was not offered later at night
The staff was excellent! They ran out of white wine at the hotel bar!
good position near the metro and the most interesting place. the only bad thing was the water coming out from the bath and shower.
the wireless servise is very good ,the location is very good.
comfortable and clean hotel with friendly staff. Easy access to city centre and shopping. Lots of eating places around. a little bit cramped
I liked the mix of heritage on the outside and modern design inside with attention to both tourist & business needs The hot water in the shower was only warm, I like it a little hotter
Nice for this money
Good location! The price of booking.com was fair, actually the price mentioned at the reception is too high.So I advise to book this hotel only in case of special offers. We paid 380 Euro for 4 nights and the hotel price for 1 night is 330 Euro (unreasonable).
friendly staff, could speak english clean modern room 24hr reception no bar dining area small
Very nice and a good location. The heater was too high.
The hotel is central. I didn't like the decor and lighting - way too modern and cold looking.
it was only a few mintutes from the city shops and resturants. the hotel was very nice and quiet and the staff were very helpfull. the shower easily flooded the bathroom floor after use, so it had to be mopped up everytime.only a minor issue
it was in a good position prefer breakfast to be included. Strange lighting in corridors, very dark.
Excellent hotel. Recently renovated. Conveniently located in centre of city. Great staff. Warm and friendly. Hop off and on bus tour close by. Nothing
This was one of my favorite hotel stays in my life. I was traveling with my husband. We really enjoyed the ocean view (We also saw what the city view would be, and I'm sure it would be nice). The location was excellent, right on the water but also a very short walk into old town. The staff was the nicest and most helpful in Spain, especially the concierge, who gave great recommendations for everything we wanted to do. Location, staff, view, concierge.
Great location, clean rooms, strong AC, shower pressure was very good, and the room is quiet considering the noise outside the hotel. The wifi was spotty and slow.
Good location for major attractions and very friendly and helpful staff.
Location was excellent - a two minute walk to the Palace and Cathedral and a few more minutes to Plaza de Espana and Gran Via. I would absolutely stay here again when I'm back in Madrid. Staff was very nice and helpful. Oh, free wifi and a large safe in the room were nice to have. Only complaint was that the room was dusty in certain areas.
View from bedroom window down into Plaza san Isabel & across to Opera. ~Two minutes from main metro. Good choice of restaruants nearby. Central Shower instead of bath. Little room in bedroom. Inadequate bedside table (no drawer to put small things in. Slippery, dangerous shower cubicle.Shower kept slipping sideways on wall.
The location is really convinient, a few mins walk to the Palace, Plaza de la Sol, Gran Via and Plaza Mayor. The room is really small, some staffs are not too good in English.
Bitte schreiben Sie mindestens 15 Wörter Absolutely no parking, not even for quick check-in and baggage drop off.
I liked the location of Hotel Opera most of all! It was great, almost next to the royal palace!
central location and efficient rectification of fault with bath / shower, also 24hr reception did not get 4.15am wake up call requested on day of departure
We were staying in Opera hotel for 12 days! The location is very central, Excellent staff, friendly and helpful. room was well equipped and clean. Good beds.Great hotel, We enjoyed every single minute in Madrid. Very modern hotel . The ideal spot to discover Madrid. We like the style of the hotel from insideGood central location, Excellent staff, managed humanly by the professional and kindly Jefe de Recepcion, Mr. Daniel Carus von der Ehe. best regards from ema and shmuel.
A totally pleasing experience.
Friendly reception staff. Rooms warm and welcoming Pillows could have been better quality
cleanliness the club outside the window and the noise it generated in the early hours of the morning1
Very pleasant personnel, nice and clean bathroom with modern accessories. Perfect location - close to all the main sighseeing places. Room is rather small with not enough places to put the personal things (not a sinle bedside-table). Slight smell in the room as if it used to be a smoking one. Glass door to the bathroom which is not very closing very tight - so the room is defenitely not for romantic stay of a young couple.
Location, hotel staff.
Location, Location and Location Cable TV was only in Spanish and German. Bathroom has no proper shower screen or floor drain, so that water go everywere. The room was at the back with no views.
Great staff. Courteous and accommodating. The room had stained carpeting and it had loose tiles and fixtures in the bathroom. The dining area for breakfast was also a bit run down. Overall the hotel needs some work.
I liked the interior decoration and the central location. And the sound proofing of the windows. No noise from the square at night. Some of the rooms (the one we used) are quite small.
Quiet in a central location. Everything was great and I really loved the balcony....
Good and quite location, high tech rooms with laptops,nice breakfast and helpful staff at the reception with fair English. There was a technical problem with the room cards, we had to activate them several times each day from the reception desk to be able to open the room doors.But it is bearable when considering the all other good service and faci lities.
1. Great location 2. clean and organized 3. Very good hotel staff
Nice hotel but small room. Good location.
The location, the design, the cleaniless No coffee or tea available even in he lobby.Toilet and bathroom separated only by a thin glass wall from the bedroom. The glass door of the toilet is not even closing: there is a space dow and on the side. No intimacy possible. Also We got two beds and we wanted one bed.
good Hitec hotel, good breakfast, ' quite and exelent location
staff were lovely. nice sized rooms Difficulty parking around there. would have been nice to have parking information concerning this hotel
The location of the hotel is good that it is closed to Sol metro / train station. However, there are many other hotels available at that area. 1) furniture&facilities are old; sliding doors of carbinet & bath can't open/close properly. 2) Hotel staff tidy up the hotel room everyday but not change the bed sheet and towels. At my arrival day, one bath towel is still wet at hotel room. 3) We are assigned to a room without computer. After request, hotel staff re-assigned another room for us with computer available. However, we can't open the room door and we returned back to the receiption and ask for help. We on and off tried opening the door and returned to reception repeatly. Finally, we found that the door lock actually can't function properly. So, we requested to change back to the first room even without computer. The staff are then black-faced.
location, quietness, comfortable and stylish room
CEntral location for a nice walk around the city It could have been more clean!
Great place for getting around in the city. Had plenty of room for 6 people with two bathrooms. Great value for money! The breakfast was great, too!
Contempory look, clean, very convenient location. The bathroom had a glass door!
Location, asked for interior room high off the street and the noise wasn't a problem There was a musty smell
the location was great near the big place del sol .... shopping and restaurants are very close
Modern style and street view room!
The location is really good!! Yhe staff look always to be tired and do not give attention to the guest.
The location was perfect. It was very close to everything I wanted to see. The staff was very helpful in providing a map. The bathroom was one of the best. Nice shower. I was not a fan of the room. It had no windows and was clausterphobic. It also was very noisy. Breakfast was a little weak compared to the other facilities traveling around Spain and Italy.
Great location. Friendly bi-lingual staff. Upper floor rooms have large balconies with views to Puerta del Sol. Laptop in the room. Decor is starting to get tires. Pieces of trim missing from the walls. Walls were dirty, with handprints. Room smelled badly. I had to sleep with the door open to the balcony, which made for a noisy night, since it sits right on the pedestrian area in a bar district. I think another room would have been fine.
The location ! The room !
good breakfast.flexible arrangements let us store our luggage. relaxed feel to hotel. very goodlocation
Please write at least 15 words
Very central location, good buffet breakfast. Very warm and stuffy - even in March. Needs air conditioning - essential in summer.
Location is perfect. Rooms are very small and very hot. Cannot control the temperature.
Location is the main feature. Most attractions are within easy reach The room for 4 was a bit smalletr than expected and the use of bunk beds for adults is not recommended.
Location Noisy from outside