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Very good servicing of room, without being intrusive, towels changed regularly, turn down service in evening, very fast and efficient lifts (we were on tenth floor) spacious quiet rooms, lots of wardrobe space, attentive staff, fast and efficient check-in Not much. Breakfast coffee machine was slow and fiddly!
Location. Breakfast. Helpful, friendly staff. For a supposed 5-star hotel, disappointing. Had to change room after first night due to traffic noice, very poor sound-proofing. Though comfortable, hotel has absolutely no charm or style. In particular, the breakfast room is very drab, although food is fine. Net curtains in room were filthy. Certainly not a five-star hotel. The "24-hour tapas bar- café" is not 24-hour, indeed one night we went back to hotel, it was already closed at 10pm. Air-conditioning fiddly to adjust, and noisy. All-in-all, in need of refurbishment.
Price of the breakfast was far to high. Swimming pool to be considered as a children's pont only
location good hotel, but a few overrated (especially for service and equipements).
aircondition did not work.rooms too hot price of bkfst too high. price should include bkfst
Well located next to El Corte Ingles, for dedicated shoppers Spacious rooms Access to an excellent fitness center located in the hotel building is included in your rate. Extremely overpriced breakfast - you get the same buffet than in any hotel for double the price... In spite of all the comforts, rooms can be a bit noisy due to the heavy traffic just in front of the hotel. It is a 5-star hotel but it lacks charm... I went to this hotel only because the group I was going with did - if I have a choice, I think that there are much better places substantially cheaper.
value for money, location SPA area - a lot of outside people and very little pool, good but very expansive breakfast
nice gym and swimming pool, next to shopping centre
Nice rooms at a reasonable price We booked 7 rooms and a meeting room for the afternoon. Meeting room for 350,00€ for the hald day did not have a beamer and they charged additional 174,00€!!!!! for it. On our complaint they have let us know that it is normal for them to offer the meeting rooms without equipments and that the 174,00€ were adäquate.
Size of bedroom The beds are way too small and uncomfortable.
Even though we spoke very little Spanish and the hotel staff didn't speak English, they were helpful and attended to any request we had. Excellent location, a few hundred yards from Gran Via, and just outside was the Metro, which is the best form of transport around Madrid.
Located very close to a metro station and within walking distance to town centre. The rooms are quite spacious. It faces a very noisy street. The staff do not speak English, so it is a bit difficult to communicate.
Extremely well positioned bus station nearby, well connected to metro, right in the centre of Madrid, a nice historical building, clean and extremely comfortable.New furniture and clean sheets. A little bit noisy during night, because of traffic, difficult to communicate to the stuff, while they were speaking only Spanish
Hotel was very clean and welcoming and in an excellent location, close to lots of local attractions.
Difficult to find (there was sign, but not written in the entrance anything) dirty. I was too big for the bed. No remote for TV, no galss to use, no table, so it's an ordinary hostel with high price. If you need a clean bad, warm room, OK bathroom in a nice area, it's good.
it was on a nice place in the center of the city it was noisy , and the room was very dark , the stuff didn't speak any foreign language
Close to all shops, bars and restaurants. Bed wasn't very comfortable and no view out the window.
Very good location: 1 min to metro, 2 minutes to cheap supermarket, some places to eat just outside. The street is quiet (but not on saturday night:)) Very cheap. There are some meal options in the hotel (e.g. 2 euro - coffee+croissant) The staff doesn't speak English. Not very convenient to walk to common shower through the reception hall. and the room could be a bit cleaner on our arrival
The room was very nice and comfortable and the hotel very well situated in the city centre near the metro. And even though the lady working in a hotel didn't speak any english she was very nice and let us to leave our luggage to the luggage room for the day.
The room was fine. New and everything worked fine. Staff was fairly helpful. Although the website said the hotel had WIFI, it was not working when we were there. Also, one night at almost 2:00 am, the receptionist was having a discussion with three men outside our room door. Not sure why they chose that location as there was no one staying in any of the rooms around us.
It was a great experience. I was skeptical about this kind of hotel-hostal, however, my sister and I were really surprised. Great and helpful staff, affordable price, clean rooms and shared bathrooms; I am planning to come back. The late check in starts at 11PM for 25 Euro. Some flights, like mine, arrived at the airport almost at 11PM, I knew I had to pay for the late check in, but it would be great if they could extend the normal hour up to 12AM.
Excellent location with exceptionally friendly staff, perfect for anyone travelling on a budget and I would highly recommend anyone visiting Madrid to check it out
Clean rooms, friendly and helpful staff. Great location. None to report.
Cute hotel, very well taken care of. Recently refurbished (wooden floors throughout), very clean, nice staff. Modern air conditioning in the room. Excellent location, in the heart of the city center (just off of Gran Via, 10 meters from Metro station). Tiny room, a little bit noisy in the hall. No blankets, but I'm sure they can provide them upon request.
What I most liked was that I got the definite impression that efforts were made to please the guests. At other hotels staff sometimes act like they're doing you a favor by having you stay at their hotel. This was defintely not the case at the Flat5Madrid. Furthermore, the location was very good, and the rooms were clean and comfortable. For a no frills hotel, it was great.
Great personnel, amazing bed and pillows and the whole hotel is laminated, which is perfect for people with allergies.
The staff are very friendly and helpful. The service provided exceeded what was expected from a 2-star hotel. We had to checked out very early one morning, without us asking Martha offered to pack us our breakfast eventhough breakfast starts at 8am. Every morning we had breakfast in bed with everything. Martha also introduced us to the free walking tour around Madrid. That was excellent too.
Value for money, friendly and considerate receptionist, clean and neat room. I like Flat5Madrid.
Very nice and helpful staff. Rooms were very clean. Excellent location. A littly noisy at night.
Central location, very clean and tidy, staff were very helpful and spoke good English. Private bathroom was a bit on the small side.
The bed was comfortable. It was nice to have the hotel staff waiting for us when we walked in. The room was well decorated. The bathroom was tiny and many taxi drivers had never heard of it.