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Hotel Serrano

Marques de Villamejor, 8, 28006 Madrid, Madrid, Spain
+34 915 769 626

AED 232+

Mon 5/12 Check in
Tue 6/12 Check out

Overall guest ratings

8.0/10 Good
Based on 1,116 reviews

Review highlights

  • 9.3
  • 8.5
  • 4.6
  • 4.5

Good to know

  • Clean rooms
  • Friendly service

Nearby

    show all

    About

    With a stay at Hotel Serrano by Silken, you'll be centrally located in Madrid, steps from ABC Serrano and minutes from U.S. Embassy. This 4-star hotel is close to Prado Museum and Plaza Mayor.

    Rooms

    Make yourself at home in one of the 34 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with bathtubs feature bidets and hair dryers. Conveniences include phones, as well as safes and desks.

    Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and babysitting/childcare (surcharge).

    Dining

    Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's room service (during limited hours).

    Business, Other Amenities

    Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services.

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    Amenities

    • Free Wi-Fi
    • Car hire
    • Internet
    • Laundry service
    • Room service
    • Bar/Lounge
    • Parking
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Restaurant
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 1,116 reviews
    • 9.3 "Terrific location."
    • 8.5 "Food is delicious."
    • 8.1 "Great service."
    • 7.5 "Internet works."
    • 6.8 "Average cleanliness."
    • 4.6 "Not very comfortable."
    • 4.5 "Rooms are not good."
    • 2.3 "Terrible amenities."
    • 1.8 "Horrible vibe."
    View all review categories

    Overall rating

    7.9 Good
    Based on 613 reviews
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Food is delicious."
    • 8.1 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      8.6 "86% thought the service was very professional."
    • 6.2 "Average value."
    • 5.5 "Breakfast is mediocre."
    • 5.1 "Average comfort."
      6.5 "Only 65% said rooms were big enough."
      5.5 "For only 55%, the noise level was all right."
    • 4.6 "Rooms are not good."
      4.1 "59% didn't like the uncomfortable beds."
      3.8 "62% complained about the bathroom."
      4.1 "59% criticized the small bathroom."
      2.3 "77% found problems with the furniture."
    • 2.5 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.0 "100% were unhappy with the handicap accessible facilities."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 1.3 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    8.1 Excellent
    Based on 122 reviews
    • 9.4 "Terrific location."
    • 8.4 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 5.3 "Breakfast is mediocre."
    • 4.7 "Not very comfortable."
      3.3 "67% didn't like the uncomfortable beds."
    • 4.5 "Rooms are not good."
      3.3 "67% didn't like the uncomfortable beds."
      4.5 "55% complained about the bathroom."
    • 2.0 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
    • 1.7 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
    View all review categories

    Overall rating

    8.0 Good
    Based on 33 reviews
    • 9.5 "Terrific location."
    • 7.2 "Good cleanliness."
      7.6 "76% said rooms were clean."
    • 5.0 "Rooms are ok."
    • 4.6 "Not very comfortable."

    Overall rating

    8.1 Excellent
    Based on 345 reviews
    • 9.3 "Terrific location."
    • 8.0 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
    • 6.9 "Internet is average."
      6.7 "67% thought the wifi quality was ok."
    • 6.1 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 6.1 "Average value."
    • 5.1 "Breakfast is mediocre."
    • 4.4 "Rooms are not good."
      3.5 "65% didn't like the uncomfortable beds."
      2.8 "For 72%, the rooms looked old."
      4.0 "60% complained about the bathroom."
    • 4.2 "Not very comfortable."
      3.5 "65% didn't like the uncomfortable beds."
    • 2.5 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
    • 2.0 "Horrible vibe."
      2.1 "79% criticized the unstylish hotel."
    View all review categories
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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