Novotel Luxembourg Kirchberg

The rest of the staff was very kind and helpful.

This has been the first time that I experience such a behaviour by a member of a hotel staff. Although the rest of the staff was very kind and helpful, I met Mr. N. at the reception desk and he was aggressive, rude and even ironic to me. When I left the reception desk, he even mocked me!! I contacted his manager to complain and she just said that he has been a trusted employee and nothing could be done, but she would accomodate me if I ever visit the hotel again (which I will not of course). I did not ask for any measure to be taken against him, however, I was shocked that neither him, nor the manager on his behalf found a way to apologize in a sincere way! This behaviour has been unprecedented in my many years of travelling.