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The location, definitely. The grotto is literally 3 minutes away. Comfortable, if sparsely furnished, rooms.
Proximity to Lourdes Domain It was very noisy late at night with pilgrims in bar till 3am. My mother & I couldn't sleep.
We enjoyed the closeness to the Lourdes Sanctuary. There were two very loud parties on two nights of our stay. We were on the 4th floor and were kept awake. When we asked for the music to be turned down they replied no until I went downstairs and yelled at them. Also, the pool was shut down for 2 days which is why we chose the hotel.
fabulous view of the river and suroundings entrance & exit of parking
Staff were very friendly and helpful, hotel was very clean and comfortable
Our rooms did not have suitable walk in showers as stated and then we were moved to a two level room with a difficult stair access, where the shower on the upper level had only cold water on two of the mornings. Also on the Sunday evening our table in the restaurant although booked in advance was not available and we had to sit by the side of the through-way which was very noisy and the manager did move out table after our first course but we were not served the food we ordered after 45 minutes and had to leave before desert as the restaurant so so full and having problems dealing with the numbers.
Location was excellent It was all ok except Internet available only on the hall
Nothing, even the breakfast ,which we had to pay in advance was very poor . Far to expensive for what you get plus the wrong info from Booking.com
Spacious comfortable room, beautiful view from balcony, very grand reception area, spotlessly clean, helpful reception staff who spoke perfect english.
Room was spacious and comfortable. Location was perfect. Near to everything.
Good Location The breakfast was very poor
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
Very central Breakfast could be better, with some cooked hot food.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
It's location. Some of the staff very helpful
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
Location is very good, room is super small. The breakfast is very limited choices.
Good location No parking, room cleaning service too early- 8 am.
Nothing, place needs a refurbisment. Internet pictures lie,as we were lone travellers I beleieve that is why we ended up in the annex and not the main hotel. It was a fight each morning to get breakfast as we were not part of a group and they didn't want to know us.The doors to the breakfast room were slammed closed just before 9 am finish time to stop us going in for breakfast. Never will stay in a vinuales hotel again. Value for money,see what you get in a Hi Express hotel for less.
the close distance from the sanctuary the hotel has too many noices... and too many people from contingents that make me feel that they were the owner of the hotel... people was not friendly
Staff is very helping and kind. I reached the hotel at 23.45hrs and they were very considerate.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
Its very near the sanctuaries, shopping area and restaurants
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
great friendly environment, great location and view.
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
The service provided by all the staff. Rooms are too small but it is fine.
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
The location to the Lourdes Sanctuary was excellent. Close to the gates. Many pilgramage groups and tour buses but we didn't feel it was crowded. The front desk was very helpful and attentive in answering questions and helping us with a security box. The hotel was clean and well maintained. The bathrooms are large and updated. The linens were a little worn and there were no shampoos or soaps in the bathrooms so it was a good thing we brought some. All in all it was a good stay for the short two nights. The restaurant was fair. The breakfast was not worth the 8Euro that was charged. The breakfast consisted of coffee from a push button machine, one type of cheese, one type of cold cut, dry breads, canned fruit salad and milk, tea, juice. One part of the dining room was set up for groups and the other end of the room for others. The service differed on each side. The group reservation side received cloth napkins and servers to attend them. On the side I was on with my family we had to get our napkins at the service table and they were only paper and no one attended to us at all.
Proximity to the Basilica of Immaculate Conception/Grotto and shopping. Lack of amenities and hotel scent.
Very friendly and helpful staff. So close to the Grotto.
The location to Lourdes, very central. The people who worked there were nice. rooms were extremely out of date, not value for money! I think if i was in the newer part of the hotel it would have been ok. Cheap covers on the bed, dated wallpaper, orange carpet on the walls. Clean, but definitely 30 years since last changed. The cleaners knocked at 7.30am! I stayed in Lourdes last year in Mariale and this was only 53 euro a night for a brand new studio with kitchen
room is newly renovated and well equipped (with hair dryer). staff is very helpful
The hotel is just 10 minutes walk to the Grotto.
The place was pretty, the rooms were clean and the hotel food was exceptional! Everything was just as expected!
locality and staff
Great location for first time tourist to the Lourdes Grotto
la posizione no hall , no bar
The staff were helpful, and the room was neat, tidy and clean. The restaurant had good food although a bit pricey.
Location is good. Not far from the train station and not far from St. Lourdes.
Just completely Renovated...Decor unique! Position in relation to the Grotto ...the best in Lourdes.... Will always use this Hotel from now on and this was MY 40th time in Lourdes but 1st in this Hotel Shower was part of the Bath and the Bath a little deep for getting in to for the "advanced in years" !!!!!
The coutnesy of staff
I absolutely loved this hotel and would stAy again, it is pure luxury within walking distance to the grotto
It was so close to the Grotto. The people at the front desk were very helpful and kind. There were cafes near to eat at. The room was so beautiful and spacious. I did not like the small door on the shower. It made it difficult for the water to stay in the bathtub.
Location Everything was old. The bed, bedding. The food was bad.
The location and the design of the hotel itself. Nothing.
While in Lourdes most visitors are pilgrims to the Shrine celebrating the messages received by St. Bernadette from the Holy Mother of Jesus, Mary. This hotel is perfectly located for such a pilgrimage, and allows for maximum immersion in the experience of Lourdes. No.
The Hotel was very well presented and the staff helpful and very polite. The room, although quite large was quite basic for a 4 star hotel.
The distancxe between the hotel and the grotto room service
Stylish and very comfortable. Also had air con, which is a blessing in Lourdes!
close to the Grotte, just walking distance
The restaurant service was good but the food below expectations
The convenience of its position in Lourdes. The staff were all charming and helpful The resaraunt was pretentious and overpriced
All was satisfactory, but the breakfast options were expensive, so we ate at a cafe over the road.
Staff are fantastic, very helpful and always willing to help out at all costs. Food is "too good". Let me explain, whilst the food (main menu options) are super they are too much 'nouvelle cuisine'. It would be great if the hotel could serve a more 'rustic' menu offering typical local cuisine. I prefer 'normal' down to earth dishes rather than top of the range items.
Family oriented, friendly staff & proximity to the Grotto, easy walking distance. We satyed in this hotel 5 yrs. ago, this is the reason why we came back. You have improved so much with your services.
The location was excellent and the hotel staff very friendly and helpful. The room was smaller than expected, more in line with a 3 star hotel than a 4 star. We were at the back overlooking an alley so it would be worth requesting views over the river as they are lovely.
The room very very small and was not clean
Convenient. Visit the Grotto in a short distance. Right in the center of shopping area.
The room had a big balcony facing the main road , wonderful to sit and sip wine and watch the world go by. Excellent location.
Just the fact that it is just a few minutes away from the Sanctuaries and restaurants are near. It was stinking in the bathroom the first time we entered, and stayed that way until we left! i cant say it was clean anywhere, even the stairway. it was only the lobby that was bright enough to see! carpets are dirty, room was dark. never to stay here again and not to be recommended.
Its location which is only a walking distance to the Sanctuary & in the main street (for shopping) Room size and comfortability (too small)
Great hotel staff...very friendly and the service was first class.
Value for money, proximity to the Lourdes Shrine None
Friendly English speaking staff The breakfast was hardly a breakfast.
I like the location and a frinedly staff, but the room is stuffy.
The sheets and towels were clean. It was very close to the grotto which was convenient as we had gone to visit the shrine at Lourdes It was very noisy.
The hotel staff was very helpful the car parking as the hotel is in the city center without this parking its a problem good breakfast Its not very importent but I booked two double rooms but I got two twin bed rooms. That toillets in these rooms where terrible too small we have to keep the toilet door open when we use the toilet.
the stuff is very freindly you can hear much noice from other room
bonjour J'ai eue un souci avec ma réservation: 2446572. En effet, j'ai réservé dans un hôtel 5 étoiles et la chambre ressemblait à 3 étoiles. Deux petites serviettes et pas de grande de bain... étaient dans la salle de bain. Les réceptionnistes ne disent pas bonjour, ni au revoir et limite désagréable. D'habitude dans un 5 étoiles , il y a des groom pour porter les bagages. Je me demande si les réservations sur votre site sont des chambres bradés par les hôtels et qu'il en ont rien à faire de ce type de clients.......... cordialement
convenient location and parking
Beautiful view from our room of the hills and the church at the Lourdes grotto. Excellent dining room and cafe for dinner and breakfast. Good for a short stay.....room very small but comfortable and a fabulous view
i felt the room that i was in was atllittle small as im a tall person!!!1
Location Very dated
Centrally but quiet hotel, with an excellent 'gourmet' kitchen. It is fully word it 4 stars. Also the internet-service, which is available at the reception (free), we did appreciate a lot.
The View, it's closeness to the Shrine room smelt a little musty
Staff was very fRIENDLY.... Room alittle too small for a family of three,,,,,,,,,,,need a bigger room when traveling with family