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I was at a conference - there was everything we needed. The guest rooms were very comfortable - lots of pillows! A few things: A light on the podium in the Grand Ballroom would be a welcome addition. Also the chairs aren't comfortable and they are placed too close together. The escalators were broken. I don't like that you have to go outside, walk a distance, then carry your luggage up stairs to the car, when parked on the roof level.
Proximity to train station, comfortable bed Bathtub wasn't draining, when complained they tried to fixed it but didn't work do they transferred me to another room but I had to get my language myself, the room service guy gave me the key and left. Old painting of the doors.
we order room service, adn the quality and taste of the food was excellent!! and the service very kind.. i was aware not to leave things in the car like gps, laptop, etcccc..and we felt a litlle afraid of going out for a walk... increase security please
The staff was very pleasant - made you feel welcome. The Computer was down at check out so no receipt was available. One was to be sent electronically but nothing has arived.
They need to upgrade their TV's bad!!
Marvelous King room was so nice and we did a photo shoot in the room and lots of room and great layout and looking forward to posting some pictures to the motel Facebook page I like the the open layout! I love the bathtub and the shower and the bed was so comfortable and nice soft and firm pillows. Nice furniture worked really well for my photo shoot with 4 models it was a big room lots of Space to move around to take photos!! I will return motel Metro and the staff was so nice and friendly
Service was great, location was perfect as we attended a concert at the Labatt Centre. Non traditional style of room was fun. Needed more sitting room.
Perfect place to get away. Peaceful, quiet anf staff was very nice. Room was very clean and felt like my own personal retreat. Cant wait to go back. Parking was across the road in underground parking garage under the market. Lots of parking spots in garage. Cant say enough amazing things about this place. Loved it!!
The room was absolutely huge. Easily twice as big as every other equally priced hotel in downtown London. And the bed was so comfortable! My room didn't have a city view, that's all.
For our purpose---location----clean and friendly, competent staff
The room is very good, good decoration and large. 10:30 checkout time is too early, which is not stated in the booking process.
Fabulous location - steps to the Covent Market (spent a lot of time and money there), and all our other destinations. Very modern tasteful rooms although perhaps a little too heavy on the 'minimalist' side. Great bed and linens. No street noise in our room since we faced the atrium. Other than the AC (see below), very quiet - couldn't hear other rooms. Staff were helpful and responded quickly to any requests. Very noisy air-conditioning - both the blowers and the compressors on the roof (we were in a top floor 'loft' room). Couldn't even hear the TV when the AC kicked on. Parking - had to park under the market that does not have in/out privileges. There was no hotel information in the room i.e. checkout time, phone policies, amenities, room service etc. Only paper cups for the coffee and no cream (just whitener). Our room did not have a bathtub. Only 1 nice chair.
room was nice and location to jlc parking is a pain across the street
Location excellent, across the street from farmers market, modern furnishings were a nice treat. Did not get promised bath robes. Were told that the laundry was not delivered. No enough hooks to hang towels.
Excellent location Website states 'valet parking' available. However I was told the hotel had no parking, but suggested the Covent Garden Market lot. This lot was not open to the public on the night of my stay 'JLC Passes only' which left me parking at the Galleria Mall. A little ridiculous to have to take a taxi from the parking lot to the hotel (walking distance, but not with luggage). Not enough towels or bathrobes provided. Also, the night staff agreed to a late check-out but the morning staff refused to accomodate this.