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The Blakemore is an incredible hotel. It is extremely clean, beautiful in every way. Although the rooms and location were perfect- it's greatest asset is ira incredible staff- who were competent, polite, well-versed in their jobs, -and incredibly customer focused. It is a great hotel.
Location is great as merto station was only 5 minutes walk and bus station even closer. Staff was very helpful and the street where hotel was located was quiet at night. Hotel is in very nice historical building (at least it looked so). My hotel room was very cold, but so were all other public places we visited - be prepared. We had breakfast included in reservation, so having to pay additional amount for cooked breakfast was also a surprise we didn't expect, as continental breakfast was rather poor choice for room price. Rooms are a bit run down, mine had closet with no doors that oviously were there before. But we survived and enjoyed our stay :)
The welcome was lovely, the atmosphere calm and the staff knowledgable. The suite was clean, comfortable and well presented. All in all, a hotel I would recommend. There is only one lift and it can be a little slow to arrive
Proximity to tube stations, warm, comfortable & Quiet, good breakfast & evening meal,near Hyde Park & lots of taxis available. Small rooms, I would have liked to make tea in a teapot & a jug of milk with my breakfast.No food available between 10am & 530pm ie On arrival & departure.
Allocated to a smokers room. Pillows smelt of smoke. No control over very noisy and inebriated guests arriving at 0200 hours and later!
I had a room in 5th floor (516). Bad water pressure...
The location was convenient for the tube and it was a fairly quiet street.
The helpfulness of the hotel's staff and it's convenient location. The room was small but reasonable for the price I paid.
it was a nice hotel but room 002 was ground level and noisy the noise from the road and the heat in the room
the breakfast! well worth the extra money. the constant noise of the tube in the room the only respite was from 12pm to 6am.
The room was large,clean and nicely furnished.The restaurant was small and friendly. Food was delicious. So good I didn't have room for a desert much to my disappointment!
The good location just withen walking distance from paddington station and the free internet Just like every other hotel in london the room size and the bathroom size is unbeleivably small even that I stayed in a suit ( as they told me it was ) but the suit size was just too small that it makes you either cry or laugh !! it was a tiny room that shoudnt be called a suit !!
Location is the only acceptable aspect of this hotel Understaffed. Poor room design.
Staff were nice and cooperative Rooms were very small for the price. Toilets did not have shower cubicles so the water was all on the floor fro the shower
The proximity to Hide Park and Lancaster gate station was a plus, the neighborhood was also quite ok. The room was extremely tight (this was supposed to be a suite). It was so small that I had to take turns with my wife to move around the room.
Location is perfect !
The location was perfect The room was very small, breakfast was disorganised.
Great value for money, just a short walk from Paddington Station Basement room was a little noisy in the morning.
location near paddington station, easy access to transportation, and walking distance from oxford street. very little fresh air in the room.the room was so small that you do not want to spend any time apart from sleeping in the room.
have a good location and staff more helpful
location is good building is old and smells ,room was ok .
Rooms are quite small but you do benefit from the availability of a microwave and fridge so great if you dont fancy going out to eat all alone
Looks nice, very good value for money, staff is very friendly Rooms should be refurbished, double bed shouldn't be made from two single beds
The room was clean and not too small. Courteous staff even during a rush at check-in time. Location is good as it is close to a couple Underground lines and a 15 minute walk to Padington Station (where the Heathrow Express train ends). No Air Conditioning. Room was on the 3rd floor and the heat was almost stifling. Surprising given outside the temps were only in the mid 70's (F). They provided a fan, which made it bearable. They also limited the amount the window opened, making it very hard to get in fresh air. I would stay there again, but only when it is very cool out.
City centre, close to London's main attractions. Nothing ... except the "key" always failed! Not a big problem though.
during our stay, we could actually hear the hotel guest in the next room snoring in the night as the walls are too thin. it was also quite noisy at night as our rooms were facing the street
Easily accessible from London Heathrow to Paddington (10 minute walk) and very good location for tubes into city centre or access to Kensington and Hyde parks. This is the third time I have stayed at this hotel. Bathroom slightly on the small side, and shower curtain leaked, but on the scale of things nothing major.
The location of the Hotel No Clear Policy for the extension of the stay for few hours ( 1 or 2 hours ) , the evening shift told me yes its possible they might charge 20 pounds , but the morning shift refused and ask for one day full payment :( and one more thing i didnt like in the hotel , they refuse to store the luggage for 2 hours :(
Nice tub, and was very accessible to the tube, nice bed and very comfortable stay. Some of the wires behind the bed were still jutting out and should have been covered. The bathtub needed some repair work.
very good staff and location handy double room supplied to small and no storage no climate contol as in cool air if required
breakfast was not so good
The non smoking restriction
The location of the hotel The staff were extremely unhelpful and unprofessional. I was very disappointed. We also had no hot water so could not have a shower which was absolutely horrible and for this there was no apology when I mentioned it. Our luggage was not held at the hotel, meaning we had to make a very long and tiring journey on the tube from Oxford Circus and back to place our luggage at St Pancras which cost us more money and wasted hours of the few hours that we had. We booked a room with a double bed and it was two single beds pushed together which was uncomfortable! I am 20 years of age and have stayed in many hotels around the world and CP was the worst experience.
Location, location,location....nothing else. Overprice for just a Standard Hilton Hotel.
Good location No slippers offered .no free ontetney
I expect the level of quality when I come to a Hilton hotel. I am pleased that this hotel lived up to that standard. It's a great location especially if you are coming from or going to Heathrow airport. I booked my stay not directly through Hilton and as a result, I did not get Hilton honors points. If you allow a non-Hilton company to offer your product you should also offer everything that goes with it.
Breakfast was excellent. Waiting for room availability during check-in without an approximate time when room would/could be ready.
Convenient to Heathrow while still being in London but super expensive. Tea for two at the hotel was 32 pounds ($50) and they gave us one pot of tea, one scone, 3 tea sandwiches, and four tiny pastries. When we asked for more tea they just put more hot water in our tea pot. We finally complained when we saw that a couple next to us got two scones, but we had to go thru the manager and our meal was over by then and we were full from drinking hot water. We knew we would pay a premium by having tea at the hotel but we were tired from our travels and were disappointed that the staff was so inattentive.
The comfortable room and the quiet. The long elevator queues.
Quick room service delivery. Followed instruction and kept booking overnight for dawn check in. No hot water for shower after dawn arrival. Complained, promised to respond but did not. Defeated whole point of paying an extra night's booking for early arrival after long haul redeye flight. No heating in room. Eventually deducted one night from bill as compensation. Very inattentive bell desk.
Service, room, gym all fine but for the price you are paying for location.
It's proximity to paddington station during the tube strike!
Location is easy access to Paddington. The service was horrible at the front desk upon check in. Our reservation was cancelled without notice and the hotel refused to honor it (even though they admitted they had rooms). We found another reasonable hotel where the service was exceptional. Avoid this place!
Convenient location and can enter from Paddington Station. Good for a quick 24 hour visit. Staff was very friendly. Rooms are dated and no blow dryer in the bathroom.
Great view over Hyde Park, good berakfast, very friendly and helful staff not all facilities described on website were in the room
The politness of the staff, the room, it's cleanliness, the wonderful firm matress ( especially important for people with back-problems!) the view, everything. Elevators a little bit slow, especailly in the morning when every body is in a hurry to go sightseeing.
The room was a little small but to a very good standard Nothing
beds uncomfortable - cheap linen
I found the staff very fiendly and helpful and the location good The bed was not very firm which was dissappointing as this is the most important factor to me apart from location
Functional. With excellent choices for breakfast. No dislikes.
convenient choice of food. There was nothing for children
Staff very friendly and helpful. Wonderful views over Kensington Palace Gardens from rooms at front of hotel. Well placed for West End Shops and theatres. Taxi rank right outside door. Bathrooms are very small and tired - sink cracked in our room however the hotel is undergoing renovation.
very good it was under renovation so there was delay in services, and the minibar was empty
Great location, very nice and helpful reception staff Breakfast was bland, not much choice and very expensive
Lovely views over Hyde Park and London. A bed in the family room for child not a sofa bed. Nice quiet hotel but close to tube and bus stops. Hyde Park just across the road. The water was off for a time because of building works, but bottle water was supplied for washing hands etc. Nothing else springs to mind.
The hotel was very clean - cleanest hotel we've ever stayed in Lack of bar, but the small bed was worse (not a full double - must have been a 3/4 width bed). It was also very soft and sagged in the middle so we rolled towards one another and didn't sleep too well.
very well located, two tube stations near the hotel, modern interieur. Very tiny room. I lived alone in a double room, so it was ok. I had to sleep with ear plugs (cause of the noise).
It is an up todate, modern hotel. Breakfast brilliant For the money I paid, I was shocked about how small the room was. I was dissapointed, about the ironing board.
My boyfriend and I stayed at this hotel for 2 nights on a sightseeing/shopping trip. I can be very picky about hotels but this one was excellent. The staff were very friendly and the hotel was lovely. The hotel was very modern and clean. The rooms were lovely and finished to a high standard. The bathroom was very modern and clean which we loved. The hotel's location was excellent; in a quiet street around the corner from a busier street and Bayswater underground. Couldn't fault the hotel at al and I look forward to visiting it again in the future.
great location, free wi-fi internet I have no complaints
The location & accessibility to the city. Luggage facilities, laptop safe in room & complimentary internet access were excellent. Size of room - was quite small & no iron/ironing board
The rooms are of good quality, but rather small, and very clean.
Very good location,very cleen,very good performance of staff. Very very small rooms
We arrived and we're booked in and then told that 5 he hotel was having renovations and we were being put in another of the groups hotel...told we could have early check in at other hotel. Into a car and 5 mind later at new hotel which was very nice but no early check in..compensated with free breakfast. On the whole good hotel but annoying be a use of the change and there were lots of guests in she position Not being informed of change of hotel
cleanliness and quality of room and fittings walls a bit thin so you could just hear the other guests
Excellent location, only 2 minutes to Bayswater station. I find the front office staff efficient. The lobby attendant helped me with my bag checking in. When I bumped into one of them on them on my way down, he took my luggage down . Hurray for wonderful service...And toilets and room are clean and odorless. Room is extremely tight, with a great plush double bed! Wardrobe is tiny. Good for 1 person , maybe 2 maximun! Well for the price, what can I say in London!
Most Amazing location, a minute walk to Bayswater tube Station. Great staff, fantastic service. Clean, well appointed rooms. A nice relaxed atmosphere. Bed dipped in the middle and the curtains didn't fully shut meaning the room was bright from very early.
Location to nearest tube station. breakfast menu with views over hyde park. locality to my destination at the park Would defo return again. The tv was difficult to use remote. Maybe a simpler version. Room was supposed to be a superior one. I saw no evidence of this. not enough toiletries. Beatutifully decorated in public areas, and toilets by meeting rooms were well furnished with soap & cream etc
Staff very good. Felt like a top hotel. Nothing.
I find the facilities & staff are most welcoming, friendly & always available. I have been using this London Hotel for many years, in fact when it was called The Royal Lancaster Hotel. I do hope it will revert to that title in the future. Thank you to all for making me feel " @ home" while enjoying my stay.
Very little. Noise levels; size of rooms; poor heating/water pressure.
Good location. For breakfast, go across the road from the main entrance, to a small cafe on your left (opposite Spice of India) - great breads, cheeses, croissants. Spice of India is a nice place for dinner, too, and if you walk a bit further on, you get to a great pub - Victoria - that has some of the best food, too.
Pleasant, friendly staff -reception. First impressions on entering revolving doors was good The noise from the doors slamming shut at 4am - slow closing facility on each room would stop this.
Great central location but away from main shopping streets. Amazing views from upper floors. On -site parking. Expensive breakfast.
Location was perfect for us. The onsight eating facilties were very good. All the staff members were courteous and helpful. The rooms were gery comfortable and well tended to. Just like most of the rest of the world, there's too much fast moving traffic everywhere.
We had a lovely night's sleep on a very comfortable bed. Compared to the bedroom, the bathroom was under par. The bath water took ages to drain! On the plus side, the hotel sent up an engineer within minutes to fix the sink plug which we pushed in too deep.
It was a business trip, and I know London well so not very relevent to me, though I like the proximity to the Park of this hotel and also to Paddington Station. Nothing
Excellent location--right near Paddington and the Central Line tube. Staff extremely friendly and helpful. Hotel restaurant was surprisingly good. Outdated facilities, comfort of bed and room so-so (room smelled like cigarette smoke even though it was a non-smoking floor).
Most we appreciated the location of the hotel and the communications (bus and underground). One bus passed the hotel and went by the Victoria Station (train to Gatwick). We also think that the free internet was a very nice service. The breakfast was poor and we went to city in the mornings for breakfast there instead.
We found the staff very helpful in addressing problems (chair in our room a bit too wobbly, replaced immediately), supplying us with info and tickets for the tour busses and directions as needed. The rooms were larger than we had expected compared to other hotels we stayed in on our trip. The hotel was within three blocks of Lancaster Gate underground station but on a quiet back street. Though they were painting the halls while we were there it in no way caused a problem, we just took another stairway or elevator. The breakfast room was very small and the continental breakfast was in my opinion poor. The coffee was bad (we brought instant from our room) and the breads were of bland storebought quality.
The room was large, pleasant, bright and clean. The location was excellent: central, felt safe coming home at night, just across from Hyde Park, near Oxford Street. Lovely London Square. excellent buses, travelling to all points of interest. Staff at reception very helpful. The breakfast room was in the basement, dark and a little smelly. Coffee at breakfast very poor. Not enough tables, tables not cleared off between one guest and the next.
This was our second stay in this Hotel. Well located next to Hyde Park, tube & bus stations linked with discovery & shopping areas.Rooms are quiet, wide and clear. Fitted carpet needs to be done up.
friendly welcome wobbly TV in bedroom
The staff were quite helpful and friendly The carpets could be cleaned and the Restaurant could have a better dinner menu
Location was good, breakfast included but only continental, price good The condition of the carpets and lounge desperately need attention (dirty) and bathroom has had make shift repairs with shower leaking over the floor
The staff were very friendly and helpful. The proximity to the Underground was excellent. The room was spacious and had a high ceiling. The bed was not terribly comfortable, but not bad. We had asked for a double bed (rather than two twin beds) but we wound up with two twins - not uncommon, but they were not even made up as one bed. They were made separately and were a few inches apart from each other. The pillows were also very thin. For perspective, though, we never addressed either of these issues with the staff (especially the two beds vs a double bed), so it may have been a minor oversight. It didn't really bother us. Aside from these issues, we had a great stay, so don't let the length of these comments deter you.
The desk poeple were pleasant and helpful when asked for information. They were generally welcoming. The room was cleaned carefully and early in the day. It It was convenient to the Tube...and to Hyde Park/Kensington Gardens.. Breakfast servers pleasant and attentive. The carpeting was worn, needed replacing....or maybe just a good cleaning.
good location, near the lancastergate tube station, could walk to oxford street from here if feeling fit. quiet surroundings bathroom very cold
like london city No - first night rong room, so little, not 4 star choise
beds very comfortable, nice quiet street, friendly comfortable atmosphere breakfast expensive and not overly inspiring
Having read some reviews prior to arriving, I was expecting a very small room and unhelpful staff. How wrong can you be, the room was a good size to accommodate 3 women, extremely clean. The staff were more than helpful. We didn't use the facilities as it was purely used just to sleep, however I would certainly use it again.
Location TV was out of order, I informed the staff but could get the result for 4days.
Location and cleanliness Breakfast selection (in buffet) was rather limited
Friendly staff, clean modern rooms. No residents bar.
clean rooms, quiet neighborhood rooms are small but this seems to be the standard in london
Price was reasonable compared to other hotels and walking distance to paddington Gap under door meant corridor noise came in and also facing road so cars were easily heard - noisy room. Fine for a one night stay though.
Great staff Excellent location to bayswater stn. Beautiful modern hotel with ancient artifacts adorning the walls. Great breakfast Rooms comfortable and well appointed. Bathrooms modern, a bit small. Really like the hotel. Bathroom tight, tiny sink. Room Woodwork a bit scuffed up, could use a bit of touch up Great for a short stay.
The location is great, the area seems to be a nice one and is close to a lot of metro stations. Everything, the hotel seems nice at first, but when it came to getting the room, we were given a room near the reception with an attitude of take it or leave it. The staff speak very poor English and sometimes it's hard to understand them. One the first morning we didn't have any hot water in the room, and when i complained, i got a manager that was explaining to me how the water is heated and how to open a tap, which i considered insulting. The night after that, they opened the door from the hallway of the room to the reception and i could hear everything in the reception, people talking, music playing, printers printing just like it was in the room and this was after mid-night. When i complained,it was again not their fault but the guests
Staff was super friendly and accommodating. They took pity on a weary, soggy traveler and let me check in ahead of time. Room was miniscule, not enough places to store things, very hard, tiny bed. Bare, cold floor.
The room although small was comfortable and clean. On arrival at the Hotel advised there was a problem with water and moved to a sister hotel in Earls Court. Stayed there one night and then had to move back to Hyde Park Towers as this hotel was then full. Seemed to spend most of weekend packing/unpacking bags and travelling in what were at least complimentary taxis. Far from satisfactory, believe Hotel was overbooked and water problem was just an excuse. Staff very embarrassed by situation and very inexperienced.
clean rooms Tiny rooms, no bar or restaurant facilities no air conditioning
Staff was friendly and accomodating requests such as change of room. Also the rooms are tastefully furnished and functional but very small. The size of the rooms is particularly small.
Close to subway and Paddington station. Easy walk to Hyde Park and the rest of the Bayswater area. I felt the room was exceedingly small, with a very small bathroom. Also the air conditioning was not functional requiring that the window had to be left open for any chance of ventilation. This then lets in all street noise.
great location, renovated, clean small room, elevator out of service
The reception area was nice. It said it was a 4 star hotel. It wasn't. The rooms were small with just a bed with stuff from Ikea bundled around it. There was a standing light that was left unplugged as there was no electrical sockets. The bathroom was tiny and just a shower.
Staff was friendly and accommodating. Great location, near Hyde Park and Paddington and Lancaster Gate Tube stations. Room was small, but fine for a long weekend stay. Wifi was slow.
The reception staff were very courteous, polite and extremely helpful. I had been upgraded from an Executive Single to a Double Room, however the Double was tiny - barely wide enough to accommodate the bed, which had to be climbed over to reach the wardrobe. Also, there was no hot water.
it was decidedly average it was decidedly average
Very nice staff, clean and great location
We did not have hot water in the shower.will never recommend.
Bad rooms, too small and no hot water!
It is fairly close to Paddington Station. The entrance and lobby are under construction. What a mess, and noise during the day. I wish I had been warned. Plus, my room was the smallest I ever had. There wasn't enough room to even walk past the end of the bed without sitting and sliding. The bathroom so small that it's really a standup shower with a toilet and sink in it. I will not stay there again.
I believe that a housekeeping staff member mistakenly removed personal products of mine from my room. When I asked the managers about this they immediately checked into it, but said that nothing was removed. I know that is not the case, so it's a bit disappointing that they didn't consider that they perhaps did make a mistake.
The simple bedroom decor, linen and bathroom facilities. The room service menu is very poor and delivered to the room without any cover on. Very expensive for what it is
Room was very small & insufficient wardrobe space
It is new. The single room is so crammed that you could hardly had room for a single luggage. The bathroom is so crammed that when you pulled the shower curtain, there was not enough room to scrub your body.
Toilet seat in room was very loose.
The bed are soft ,no bath but good shower small rooms, they used every square inch available ,hartly any room for suitcases.General speeking rooms are to small. No taxi available outside, no publick transport,makes it dificuld to move around. this can not called a delux room.
Free WiFi in the rooms, and a handy work desk where they had outlets for USB chargers and a connection for tv out. Inconsistent cleaning and refilling of necessities, we drank our instant coffee the first night and never got it refilled and our friends got their shampoo and conditioner removed after the first night and never got any new ones after that (very odd). And no free breakfast when using booking.com... something you would get for the same rate if you book directly through their website.
Modern decor and cleanliness No heat in room. Re-located to a second room because of no heat only to have the second room have no heat. Third room had heat but was extremely small (12" between end of bed and tv).
All good standard
That after 4 days i was going home.... Heating in the room was very poor. Bathroom extremly small and with out shower screen,toilet paper holder on the floor and always wet because of lack of shower screen. No mini bar in room. Room aslo extremly small for the price we paid.
I did not like the reception as we checked-in. I was a bit confused with the room I booked but I didn't have a problem with what I got.The guy had quite an attitude and told me to double check what was on the internet. Reception is very crucial in such a business. However the lady that was present when we checked out was very friendly and helpfull.
It was the second time and it was terrific again
Beds were comfy. Lots of choices for restaurants a few blocks away on Queensway. Conveniently located near Paddington station where the Heathrow Express train departs from. Close to Princess Diana memorial park for the little ones.
The bedroom has a cupboard with a little kitchen inside. It was very nice to have breakfast in the bedroom. Note that there is no coffee machine.
clean, comfort, very good hotel stairs; breakfast not included; a little bit far away from Paddington station; free wifi is slow for my experience
Well presented and recently renovated; kitchenette useful with grocery stores nearby; bright room with some charactyer. Room quite small but typical for London and still very workable for two people. Slight 'machine noise' hum during the night - not loud but could be a problem if you are a light sleeper.
Kitchenette was well equipped. Room was clean and recently renovated and well kept. Our room was underground, windows and light were adequate but you could hear people talking on the street. Bathroom was cold even in summer.
They have good location and quiet and neat facility,' Hotel staff is good and extremely helpful, room sizes r bit small but u can't complain as u r in London's pricey location, I extended my stay twice here even though other hotels were also available, I will recommend this hotel to everyone, but please check the size of room in accordance with ur location. Rooms r bit small, but as its London, I like everything abt this hotel.
location and in-room facilities. Very quiet. Cost [discounted] was reasonable given location and facilities. We stayed at the Cleveland last year.
Disgusting floors ( it looks like its not cleaned ever ) , rude staff when checking out ( calling me at 11 am asking me to leave within 10 minutes or I will pay extra 10 pounds for every ten minutes. They did not tell me while checking in that check out time is that early!! + calling me at 6 am for a wake up call that I never requested!!! Poor experience.
Staff friendly, price reasonable, room big Layout of the room bizarre- like to lie in bed and watch tv- this was on a wall around a corner- just strange place to put it!
location and helpful staff i had booked an executive double but it was so small and basic we asked to move to a suite for an extra 50£ a night
We found our room on the 10th floor to be extreme quiet and although the heating was not working we were left a radiator to plug in. The menu choice in the Olio Restaurant was restricted.
The Friendly approach of the staff,nothing to much.
Of the five nights we stayed there,when we returned to the room at night very tired the electronic keys did not work on three separate occasionsand we had to go back to the lobby and get them reprogrammed.. Dining reem was marginal in selections.Location was fine for young people with tube and bus service nearby, no shopping or other restaurants nearby.
Central area No air con in our room- extortionate upgrade required
Lovely room- executive room. Clean and comfortable. staff very accommodating. Fantastic location for shopping & sightseeing.
Staff are friendly & the breakfast is gorgeous The bedroom was very small & you had to stand on a slant to have a shower
close to Kensington park and the tube at lancaster gate lack of thought
The location is very good for us. The hotel-staff are very nice and helpful. The hotel is excellent and suit us very well. We like to come back again and stay at room no. 248!. This was the third time we stayd Corus Hotel Hyde Park. The only thing we were not so happy about, was that we had asked for a special room , no 248. We asked for that room in our booking. That was not notified.
It's location. There was no air conditioning - which was unbearable. And rooms were much much smaller than they looked.
Location was great. Lobby of the hotel was very impressive. Nice touch with the piano player. Really small single beds. Room was small also . The view from the window was appalling industrial bins and rubbish everywhere only looked out once and then closed the curtains.
Staff was extremely helpful, professional & friendly. We were upgraded to an executive room which was quite spacious for a London hotel. They even had a computer with internet access in the lobby. I couldn't have asked for a better overall experience & will stay at this hotel again.