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Everything...gorgeous facility, interesting decorations, lovely staff, fabulous location...just shy of perfection!Q Rooms are not huge, but still loved loved loved the hotel
I like location and the interior design very much. And the staff is great. Bit limited on spaces (room and public place)
Location and layout. Hotel is located right beside tube station and within a lot of great amenities and attractions.
The location is perfect being steps from the South Kensington tube station and close to museums, shops, food, etc but not right next to the major tourist stops so you don't feel you are surrounded only by tourists. Plus, free drinks in the mini fridge The rooms were on the small side but what would be expected in London.
Everything was state of the art. Staff were very helpful. Location is great with the underground close by and a bus stop out front. Prime location in an outstanding area of London
Convinient location Reception overcrowded & slow to attend
There was nothing to dislike about this hotel. The facilities were absolutely fabulous. The Theo Randell Restaurant was first class - the food was out of this world. The staff at the hotel could not do enough for you and were very friendly and made you feel very welcome. I would highly recommend this hotel. Nothing at all - I will certainly be going back there and have recommend the same to my friends.
Nice location. Good breakfast/
(1) Hotel & doorman were kind enough to store our luggages before checking in (coz we landed london, then liverpool and newcastle before heading back to london). And most wonderful was that the doorman was able to remember us when we got back. (2)After we checked in, luggages were beign delivered to room real quick. (1) Water supply in shower is weak, it's a difficulty for female with long hairs to wash their hair. With inter-continental, that's not something I expected (2) the sensor system of their mini-bar is stupid, what if I picked item up, looked them through and decided not to consume them... Need to check bill, not efficient
Overnight stay to see start of London to Brighton Vintage Car Rally (about a 10 min stroll to Hyde Park), so was not in the hotel long enough to fully appreciate it. TV has sports channels (Sky, ESPN). Shower-head was fixed to the wall, as opposed to hand-held.
it has a very nice bar and the staff are very friendly yes, the smoking rooms i did not like
I like the place and view. no
Location, quality, well trained and passionate staff, this is a first class hotel For 5 star the room was not as large as I would expect, although a very good size, building work across from our window was a shame
Helpful staff and good facilities central location near an excellent selection of restaurants Rooms far too small for the price,I booked a luxury room but it was smaller than any room I have stayed in before in London
the service is so great......
very good bath amenities and good food timely service excellent location the rooms are to small the bathrooms dont have bidets and the room should have been properly checked b4 hand as light bulbs didnt work the shower drain was blocked
Room was comfortable, breakfast was good Breakfast was overpriced
Spacious rooms with awesome view. The location of the hotel is excellent.
Very handy for city centre The bathroom was too small
location your company procedure for the reservation was very poor & unprofessional
bedrooms where beautifully decorated, and the bed was really big and comfy
i like evere thing in Sheraton Park Tower no thing
very good location of hotel, near park, nice part of city,excellent for city trip. no
Very friendly and helpful staff. Room atmosphere is verycomfortable. Reception and Councier staff are very efficient and welcoming Nothing of significance, though we have to ask them daily for the coffee mate, cream and cups. They provide only two small packets daily, which means each guest can only frink one cup a day !! a bit annoying. Furthermore, they offered to upgrade to me to Business floor against paying 75 pounds daily. The room was exactly the same as the classic. the only additional things were new furniture (meaningless), breakfast and internet access. The additional charge was exremely high for these things!
The staff were very friendly, room was very well presented and very clean, parking was very conveniantly considering the Hotels location. Would have been helpful if the name of the hotel was displayed on the main road(high street) as at a glance its a casino. had to drive by a couple of times to find the main entrance of hotel. Not good!
there was a washing hose in the bathroom the rooms are a bit cold
Very close to trains, tubes and some shops. Room clean and big. Would stay again. Staff very friendly and helpful. Booked a twin room but ended up with a king size bed not sure where booking mix-up happened, just watch for that.
Superb hotel for decor, great location for seeing and gettng around london due to its 2 min walk from the tube, would definately stay there again!
they were very accommodating to our needs. we arrived before there was a room available and they took our luggage and stored it for us and then upgraded our room when we came back several hours later to officially check in. Extremely friendly hotel personnel. lovey décor and enjoyed the lobby bar and wait staff there. we thought our room was very clean and the linens and hygiene products first rate. also very upscale.
Clean, comfortable, well organised.
Location. Comfort of bed. Good check in Not having the executive lounge facilities pointed out to me so i wasn't able to make use. Room carpet wasn't clean and bathroom could have been cleaner.
Location - perfect for a London weekend Breakfast was outstanding US outlets Quiet
they were very nice. gave us a room upgrade and breakfast. vey good value and the room was in good condition. much better than all other hotels I have stayed in in London except the dorchester which is correspondingly expensive!
this is a fine hotel in a good location. the room i stayed in was massive, the bathroom was terrific....deffinitely recommend it to anyone the food, and health suite(massage etc) were quite expensive and beware the fridge, it is charged automatically once you remove anything from it....
Location near Victoria Station. Nice and clean rooms. Modern and functional. Personell of the reception desk are nice and polite, but less effective and lack the entusiasm to follow up on problems.We bought the plaza plus package, but did not get a newspaper before asking twice. Never got comlementary chocolate in the room, only got on set of bath robe for a double room etc. Although staff promissed to correct these errors, it never happend. Finally we gave up and did not bother to ask again.
convenient location for transport links and city more effective double glazing is needed to reduce traffic noise
The hotel was literally a stones throw from the Apollo Theatre and Victoria station. Was clean and the staff were helpful.
Location, hotel staff and facilities. Room could be a little bit bigger (given the price).
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
prestige,superb service and location liked it all
near to every where ... and thing when they cleaning took glasses and not bring them back
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end. Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
Expensive car park
Hotel and staff were great The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
lifts a problem
Due to airline delays, our exhausted family of three arrived at the Pelham after midnight and was met with a warm welcome and beautifully appointed room (with a comfortable extra bed set up as requested for our son). Our only regret is that we couldn't stay longer. The Pelham could not have been lovelier, and the location is a perfect home base for exploring London.
I first stay at the Pelham in 1993. Based on this stay it is as good or better than ever. A civilized haven in the best corner of London.
Everything was great, a bit expensive but that's central London. Nice Bar and pool. There was a cold draft coming from the old windows and the heat did not really heat the room. However, when we brought this to the attention of staff they came up within 5 minutes with an electric heater, and the next day called to make sure everything was OK. Breakfast could be included in the high cost of the room.
All of the staff were alert and looking for an opportunity to help. Excellent service.
Attention of staff is the best I have experienced in London. Parking of car. Ambience. Decor. Only the price!!
Didn't like much but the staff are very friendly Rooms are very small
The situation of the restaraunt above the bar made it a very noisy experience
It's location, being within short walking distance of most of the interesting places in London Arriving by car stopping at a bus stop in front of the hotel to get the luggage out of the car. The attendants were very prompt though.
the quality of the beds I would prefer a buffet breakfast
great staff and great breakfast, no buffet
Staff were very helpful and the hotel was certainly central - paid for a mid range room which was really quite small with no view would hate to see the standard size Room size
Clean room, stylish lounge, excellent bathroom suite Felt a little expensive as did not include breakfast
Staff very friendly and attentive, very clean hotel, the doorman a treasure.
Staff were very helpful, rooms were well appointed altho a little smaller than I had expected. Bed was extremely comfortable. Nice atmosphere throughout the hotel. Supper options were limited for vegetarians and the sandwich wasn't particularly nice.
I liked the upgrade we had from a duplex room to a suit.
we had dinner at the restaurant one evening, and compared to the price, the dinner was not good, further more the hotel is in our oppinion not a 5 star hotel, maybe four stars, not five.
location of the hotel was very good wasnt impressed when i read that the mini bar was free, then when i checked out and paid i found out that actually the alcohol im the mini bar wasnt free, so was very misleading and disapointing
the comfortable room the lights
The spa, sauna, etc. The pampering had to be booked in advanced during weekend period as they didn't have availibility. The standard room looked worse than a good ibis or novatel. Not 5-star material.
friendliness and helpfulness of all staff I found the table manners of some of the other guests quite revolting. The first morning I had breakfast in the dinning room was quite awful, I couldnt eat my breakfast because of it. There was no escaping this awful exhibition as I was sat facing these awful people
Very friendly personnel; great service!
We have stayed at a number of Four Seasons hotels around the world. That said, something stands out at the new Four Seasons Park Lane. The service always exceeds our expectations. At Park Lane, however, I discovered what it is that makes the Four Seasons so special---the employees truely like their jobs and are proud of their company. When I asked employees about their jobs, they glowed as they told me their stories. Clearly, this wasn't just a job, but their future. Our visit was wonderful. This Property is very special and the location can't be beat. We had a great visit and we can't wait to return. We were greeted by name and we were treated like the most important visitors in the world.
The location of the hotel was excellent. Walking distance from major attractions, Green Park tube station and bus station. Everything in the hotel room including bed and bad were too large and tall, especially for a short person like me. Would probably be perfect for a person 6 feet tall!
The relaxing but professional atmosphere. The rooms were extremely comfortable and well designed. There wasn't anything we did not like during our stay.
The position, just behind the Ritz Hotel, makes all the West End area accessible at walking distance. One issue: the hotel asked 6 authorisations to my credit card, for a total amount in excess of the finally due one. These were not real payments, but eroded plafond available for me. If the plafond were low, I would be left without money available on the credit card. I asked the hotel management about the 6 authorizations and why in excess, receiving confused or no explanations. Whatsmore, this behaviour was not anticipated in any part of their website or documentation. In the end I could not even pay with a different credit card. Fortunately they charged the correct amount. The room was not as comfortable as one could expect from a 5 star "just refurbished" hotel in a "superior room": 1) the room door was very thin, not enough isolating from the noise outside: voices and housekeeping work woke us up more than once. 2) the window glass was not a modern isolating one, but rather a single layer one. As it was a freezing season, the room itself was not properly isolated from the cold outside. 3) the bathroom was fitted with an undersized electric heating appliance. As a result the temperature was every time some degrees less then in the bedroom, pretty nasty in the morning.
location, breakfast, room (small but okay)
good location место хорошее, завтраки дорогие! be careful with your credit cards! Once at nigth the menager was trying to charge our card, diferent amount, without our permition! So at nigth we had to go down and find out whats going on? who is plaing with the card ( we have a sms from the banck) so he told us, that he is chaking if we have enogth money! crazy! Будте внимательны с картой, у нас ресепсионист в ночи пытался снять деньги, причем разные суммы, а так как карта требует кода у него не получилось! но нервы потрепали! заблокировали болше чем надо и пытались снять без нашего разрешения!как так не понятно!
Free internet access The room are far too small not even for 1 person with two large suitcases.
Excellent location, great design, very good service.
The staff was very friendly and helpful. We immediately felt at home. The room was very comfortable (especially the bed).
nice hotel the staff are excelent the room is small but very nice but
Service was excellent, concierge and reception very helpful, great breakfast. Rooms a little small but beds enormous and sooooo comfy! Be back soon! Lack of kettle in room was the only small negative.
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
very nice room and comfortable need a cofe station in room
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
Service is fantastic
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
great service. high standards. helpful concierges. great location. very English.
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
Efficient, friendly staff. Spacious accommodation Bar drink prices expensive
We liked everything about Claridge's except the price though still consider it to be good value for money.
attention to detail- complimentary champagne as we only married a week before
Very nice room. Excelent location in Mayfair. Best for shopping.
Appreciated hospitality of hotel staff except one Japanese staff at reception desk. If you are trying to improve the level of service provided to the Japanese clients, you'd better to leave the operation only to your excellent English staff. Due to double booking, we faced to transfer to the other rooms during our stay. We have not received an official apology from the manager nor any kind of compensation, In spite of this big problem, the attitude of Japanese staff was always very gruff and unkind. I regret to say that her attitude destroyed our good reputation of your hotel.
Everything was very efficient and seamless
Everything in this hotel was perfect: excellent service and very friendly personnel. We had a beautiful big room on the 7th floor with view over London.
I wish all hotels were like Claridge's. The facility is lovely, the rooms are fabulous, and the staff are extremely helpful. Their response to a special request was 'no problem' which simpliflied my trip a great deal. I wish I could have stayed longer.
it was mentions that fair inclced berkfast and when i arrived they said its not
The attention to detail and the ability of the staff to be both unfailingly courteous and retain friendly good humour
Staff, Quiet Room Complicated Payment procedure, inflexible invoicing, staff was not able to put the correct invoice adress.
The design Extremely rude staff
It is very bad,noisy and old hotel it was same 2 star or B&B
The staffs personal attention to our needs during our stay. It made our stay very pleasent.
the friendly professional staff. I was given an upgrade which I appreciated not that I needed a 2 bedroom suite as I was on my own. there was nothing that I didn't like.
The staff and venue was beyond excellent!
The service was excellent. We never left the building or returned to our room without a staff member greeting us with a friendly smile and kind words. The room(s) were a great set-up for a family and allowed comfort and space for a reasonable price. The location was convenient for all site-seeing and public transportation.
5 star facilities, superb service. Spacious apartments. Extremely hospitable staff. Price is commensurate to 5-star status.
Very comfortable , well equipped with excellent friendly and obliging staff.
Wonderful hotel in so many ways; location,expansive and luxurious accommodations,service. We booked a junior suite,but were graciously upgraded to a one bedroom suite. We had so much room! As for value,other 5 star hotels cost as much or more ,but only offered a small room. Don't hesitate to book this hotel for a unique and outstanding experience. No complaints at all. Excellent in all areas.
Excelent location, good service I was incomodated early in the morning by the noise coming from outside (I stayed on the 2nd floor)
quiet & comfortable, good location Room at ground level
Everything, service, beautiful and great location.
Service is unreal, and location fantastic. The beds were very uncomfortable
Private. Classy. Charge too much for use of their telephone in this day when they should not
great service and excellent location. Allessandro is incredible! Room service was very poor, no phone was answered when the order was incorrect and I needed to go down to speak to reception.
The location and the cosy atmosphere the room was really small and the painting of the walls a little shaby
I loved the staff and the location. It is cozy and stylish.
The hotel was very nice and warm. The rooms, although small, were very clean and comfortable.
The efficient and personal service surpassed only by the care given to the room and a wonderful cocktail lounge. N/A
The staff were extremely helpful and friendly.
the localization of the hotel is very good. to clean the rooms the staff used to make a lot of noise.
Great location Looks like a five star hotel from the outside but has the rooms and facilities of a regular Sheraton...
convenience to Mayfair
Excellant service & friendly staff In places the rooms the room was in need of a redec.
the bed was good yes if you want to stay in a 5 star hotel I would not recommend this hotel the room is to pour and everything is to old
convenience to top tourist sights and underground stations
It has to be renovated
The service was excellent, the room was a good size and the food at the Citrus restuarant was lovely There were limited facilities in the room including bad reception on the old tv, it smelled of smoke despite asking for a non smoking room. The hotel was not aware of my booking when I arrived- which may this sites fault or on the hotel end.
the location the staff and the bar area. the bathrooms were a disgrace, cracked tiles, old fashioned, didnt feel clean and certainly not up to the standard of a 3 star hotel let alone a 5 star.the whole living quarters of the hotel need a referbishment.
Location is good but cannot be a reason for staying in this terrible hotel. Worst 5 star hotel I have ever stayed. Non renovated rooms can even not be rated 1 star. They should not be sold. It is a shame for Sheraton and Starwood to have such a bad hotel in the chain. Staff is trying to do its best but management is non existent. Hotel manager must be fired...
Location, neat room A bit outdated, no free internet access (should be included in price)