Overview

Shaftesbury Metropolis London Hyde Park

78-84 Sussex Gardens, London, W2 1UH, United Kingdom
+44 207 723 7723

AED 397+

Overall guest ratings

7.7/10 Good
Based on 3,029 reviews

Review highlights

  • 9.5
  • 9.2
  • 4.7
  • 4.2

Good to know

  • Clean rooms
  • Friendly service

Nearby

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    About

    Located on a tree-lined avenue off Edgware Road, this dignified 19th-century hotel is a 5-minute walk from Paddington Station and a 10-minute walk from London's Hyde Park.

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    Expedia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Room service
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Free Internet
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.7 Good
    Based on 3,029 reviews
    • 9.5 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      9.5 "95% liked the proximity to sightseeing."
      7.5 "Easily accessible by car, said 75%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.2 "City centre within easy reach, said 92%."
      10.0 "100% liked the proximity to shopping."
    • 9.2 "Internet works perfectly."
      9.2 "92% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      7.3 "Housekeeping was great, according to 73%."
      8.1 "Management was excellent, said 81%."
    • 7.7 "Good breakfast."
    • 4.7 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      2.8 "72% complained about the elevator."
      4.5 "For 55%, the lobby entrance was sub-standard."
    • 4.2 "Rooms are not good."
      0.7 "93% said rooms were small."
      4.0 "60% complained about the bathroom."
      2.1 "79% thought they were poorly maintained."
      0.4 "96% criticized the small bathroom."
      1.7 "Air conditioning was criticized by 83%."
      4.0 "60% found problems with the furniture."
      3.5 "65% were disappointed with the minibar."
      4.7 "53% were unhappy with the view."
    • 2.7 "Disappointing wellness & sports facilities."
      2.7 "73% didn't like the fitness area."
    • 2.6 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      3.9 "61% thought it was too noisy."
      0.4 "96% criticized the small bathroom."
      1.7 "Air conditioning was criticized by 83%."
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    Overall rating

    7.7 Good
    Based on 1,332 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to sightseeing."
      9.4 "City centre within easy reach, said 94%."
    • 9.3 "Internet works perfectly."
      9.3 "93% said the wifi quality was great."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 7.5 "Good breakfast."
    • 4.2 "Rooms are not good."
      0.8 "92% said rooms were small."
      3.7 "63% complained about the bathroom."
      2.4 "76% thought they were poorly maintained."
      0.4 "96% criticized the small bathroom."
      1.6 "Air conditioning was criticized by 84%."
      3.6 "64% were disappointed with the minibar."
      4.0 "60% thought the tv was sub-standard."
      4.6 "54% were unhappy with the view."
      3.9 "61% found problems with the furniture."
    • 2.5 "Quite uncomfortable."
      0.8 "92% said rooms were small."
      4.2 "58% thought it was too noisy."
      0.4 "96% criticized the small bathroom."
      1.6 "Air conditioning was criticized by 84%."

    Overall rating

    7.4 Good
    Based on 666 reviews
    • 9.4 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to sightseeing."
      7.5 "Easily accessible by car, said 75%."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 7.9 "Good breakfast."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      2.7 "73% complained about the elevator."
    • 3.9 "Rooms are not good."
      1.0 "90% said rooms were small."
      3.6 "64% complained about the bathroom."
      1.9 "81% thought they were poorly maintained."
      0.5 "95% criticized the small bathroom."
      3.2 "68% were disappointed with the minibar."
      1.5 "Air conditioning was criticized by 85%."
      3.8 "62% found problems with the furniture."
    • 2.6 "Quite uncomfortable."
      1.0 "90% said rooms were small."
      0.5 "95% criticized the small bathroom."
      4.2 "58% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."

    Overall rating

    6.6 Good
    Based on 90 reviews
    • 9.2 "Terrific location."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.0 "Generally very clean."
      7.5 "75% said rooms were clean."
    • 7.5 "Good breakfast."
    • 6.1 "Average value."
    • 3.9 "Rooms are not good."
      0.8 "92% said rooms were small."
      3.9 "61% complained about the bathroom."
    • 2.6 "Quite uncomfortable."
      0.8 "92% said rooms were small."
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    Overall rating

    7.7 Good
    Based on 938 reviews
    • 9.5 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 9.1 "Internet works perfectly."
      9.2 "92% said the wifi quality was great."
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.7 "87% thought the service was very professional."
      7.1 "Housekeeping was great, according to 71%."
    • 7.4 "Good breakfast."
    • 4.0 "Rooms are not good."
      0.4 "96% said rooms were small."
      4.3 "57% complained about the bathroom."
      2.3 "77% thought they were poorly maintained."
      1.7 "Air conditioning was criticized by 83%."
      0.4 "96% criticized the small bathroom."
      3.5 "65% were disappointed with the minibar."
      4.2 "58% found problems with the furniture."
    • 2.2 "Quite uncomfortable."
      0.4 "96% said rooms were small."
      3.8 "62% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
      0.4 "96% criticized the small bathroom."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Clean rooms"
    "Friendly service"
    data provided by TrustYou

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