Overview

Mercure London Kensington

1a Lexham Gardens, London, W8 5JJ, United Kingdom
+44 207 244 2400

AED 441+

Overall guest ratings

7.3/10 Good
Based on 1,152 reviews

Review highlights

  • 9.6
  • 8.7
  • 5.0
  • 3.9

Good to know

  • Friendly service

Nearby

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    About

    The Mercure London Kensington is set in the heart of the fashionable Royal Borough of Kensington and Chelsea, one of London's most affluent boroughs with its exclusive shopping areas. Nested between Earls Court and Gloucester Road tube stations, the hotel is also located in an area known as "Albertopolis" after its royal patron Prince Albert, dedicated to celebrate the achievement and grandeur of Victorian Britain such as the world-renowned Victoria & Albert, Natural History and Science Museums.

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    accorhotels.com

    Amenities

    • Parking
    • Free Wi-Fi
    • Business centre
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Coffee shop
    • Internet (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    Based on 1,152 reviews
    • 9.6 "Terrific location."
      9.7 "Near to public transport, according to 97%."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      7.7 "Easily accessible by car, said 77%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 8.7 "Breakfast is good."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      7.8 "78% thought the service was very professional."
    • 5.7 "Average cleanliness."
    • 5.6 "Internet is average."
    • 5.0 "Vibe was decent."
      6.7 "Only 67% thought, the hotel was stylish."
    • 3.9 "Rooms are not good."
      1.4 "86% said rooms were small."
      3.0 "70% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      0.8 "92% thought they were poorly maintained."
      4.0 "For 60%, the rooms looked old."
      1.8 "Air conditioning was criticized by 82%."
      3.4 "66% said the bathroom was dirty."
      0.8 "92% criticized the small bathroom."
      3.6 "64% had problems with the shower."
      1.5 "85% thought the tv was sub-standard."
      4.3 "57% were unhappy with the view."
    • 3.8 "Bar is not good."
    • 3.0 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      3.0 "70% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
      0.8 "92% criticized the small bathroom."
    • 2.2 "Terrible amenities."
      2.2 "78% thought the building wasn't nice."
      0.4 "96% complained about the elevator."
      0.6 "94% thought the facilities needed updating."
      3.3 "For 67%, the lobby entrance was sub-standard."
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    Overall rating

    7.5 Good
    Based on 691 reviews
    • 9.7 "Terrific location."
      9.6 "Near to public transport, according to 96%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.6 "Breakfast is good."
    • 8.1 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      7.4 "74% thought the service was very professional."
    • 5.5 "Internet is average."
    • 5.4 "Average cleanliness."
    • 4.9 "Vibe wasn't good."
      3.0 "70% criticized the unstylish hotel."
    • 4.2 "Rooms are not good."
      2.0 "80% said rooms were small."
      2.6 "74% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      4.5 "55% said rooms were dirty."
      2.0 "Air conditioning was criticized by 80%."
      3.6 "For 64%, the rooms looked old."
      1.0 "90% criticized the small bathroom."
      3.3 "67% had problems with the shower."
      3.3 "67% said the bathroom was dirty."
    • 3.5 "Not very comfortable."
      2.0 "80% said rooms were small."
      3.2 "68% thought it was too noisy."
      2.0 "Air conditioning was criticized by 80%."
      1.0 "90% criticized the small bathroom."
    • 3.4 "Bar is not good."
    • 2.1 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      0.4 "96% complained about the elevator."
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    Overall rating

    7.3 Good
    Based on 138 reviews
    • 9.5 "Terrific location."
    • 8.7 "Breakfast is good."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 5.7 "Internet is average."
    • 4.9 "Vibe wasn't good."
    • 4.1 "Rooms are not good."
      1.4 "86% said rooms were small."
      4.6 "54% said rooms were dirty."
    • 3.2 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      3.3 "67% thought it was too noisy."
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    Overall rating

    6.3 Good
    Based on 23 reviews
    • 9.2 "Terrific location."
    • 4.0 "Rooms are not good."
      1.4 "86% said rooms were small."
    • 3.1 "Quite uncomfortable."
      1.4 "86% said rooms were small."

    Overall rating

    7.3 Good
    Based on 299 reviews
    • 9.5 "Terrific location."
      9.6 "Near to public transport, according to 96%."
    • 8.8 "Breakfast is good."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
    • 5.4 "Internet is average."
    • 5.2 "Vibe was decent."
    • 3.1 "Awful rooms."
      1.1 "89% said rooms were small."
      3.0 "70% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
    • 2.5 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      2.7 "73% thought it was too noisy."
    • 2.2 "Terrible amenities."
      2.2 "78% thought the building wasn't nice."
      0.4 "96% complained about the elevator."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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