Overview

Four Points by Sheraton Knoxville Cumberland House Hotel

1109 White Avenue, Knoxville, TN 37916, United States
+1 865 971 4663

AED 397+

Overall guest ratings

8.3/10 Excellent
Based on 525 reviews

Review highlights

  • 8.2
  • 8.0
  • 6.5
  • 3.7

Good to know

  • Great reception
  • Friendly service
  • Professional service

Nearby

    show all

    About

    The Best in Town. The Four Points by Sheraton Knoxville Cumberland House Hotel is located in the Fort Sanders Historic District, just steps from the Knoxville Convention Center, World’s Fair Park, and the University of Tennessee. You’ll be within walking distance of many Knoxville attractions, including football games at Neyland Stadium, concerts at Thompson-Boling Arena, and shopping in Market Square. Support the Team. Whether you’re meeting friends for the big game or planning your next big meeting for work, we won’t drop the ball. We’ve got the event space and the comfortable atmosphere you want. Not to mention the personal attention and service we’re known for. Our hotel is consistently ranked in the top tier and has frequently earned the prestigious Tiffany Award for the highest overall guest satisfaction and loyalty. We really are one of the best, plain and simple. Make sure to plan a stop by the hotel and enjoy some real hospitality and comfort. The smiles are genuine, and so is our commitment to great service. Uncomplicated Dining. How’s this for uncomplicated: everything is good at MK’s. Sit down for a cold beer at the bar or a full meal in the restaurant. You’re in for a tasty treat here, where the friendly service mirrors the genuine Southern charm.

    Less More
    Starwood Hotels

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Concierge service
    • Laundry facilities
    • Bar/Lounge
    • Cable or satellite TV
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 525 reviews
    • 8.2 "Location is great."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to shopping."
      7.5 "75% enjoyed the restaurants & bars nearby."
    • 8.0 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 6.5 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
      6.3 "Only 63% said rooms were big enough."
    • 6.3 "Average value."
    • 5.3 "Food is average."
      6.4 "Only 64% were satisfied with the menu."
    • 3.7 "Breakfast is below average."
      4.0 "60% said the breakfast was too expensive."

    Overall rating

    8.1 Excellent
    Based on 210 reviews
    • 8.6 "Location is great."
    • 7.7 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 6.6 "Rooms are ok."
    • 6.2 "Average comfort."

    Overall rating

    8.4 Excellent
    Based on 215 reviews
    • 8.1 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 8.0 "Location is great."
      10.0 "City centre within easy reach, said 100%."
    • 6.5 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
    • 6.3 "Average value."
    • 6.0 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 3.4 "Breakfast is below average."

    Overall rating

    7.8 Good
    Based on 84 reviews
    • 8.2 "Location is great."
    • 7.7 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 6.5 "Rooms are ok."
    • 6.0 "Average comfort."

    Overall rating

    8.8 Excellent
    Based on 15 reviews
    • 8.2 "Great service."
    • 8.2 "Location is great."
    • 6.6 "Rooms are ok."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly service"
    "Professional service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    daily fee for parking
    knoxville
    quick access to the interstate
    walk around town
    tried to charge me for parking
    day for parking
    loud music
    short drive to downtown
    cold beverages
    loud in the hallways
    incidental fee
    clerk with an attitude
    baked beans
    comforter was covered

    Photos
    Map

    Map