Pros: The breakfast was ok , but not outstanding or anywhere close to impressive. The environment is classic and relaxing, location is good, close to the beach.
Cons: The staff is not helpful at all ! Actually, they were very rude and arrogant ! The first day , we check in at 5:00 pm, after 20 hours flight , we were both exhausted and the jet lag was killing us , ...
Pros: Amazing service
Pros: This is a fabulous resort with first-class facilities and beach location. However, our favorite aspect of the hotel was its staff - they were super friendly and accommodating without being stuffy or ...
Cons: Everything on the property is very expensive and very little is included in the room price - just be prepared to pay $18 - $20 for a poolside drink!
Cons: We paid 100$ for 4 boiled eggs and they tried to charge us dubble
Pros: Location is private , but the value for money is over rated , premises need renovation , food quality needs improvement , staff needs to be brushed up on communication etiquette and politeness. ...
Cons: See above
Pros: display of natural beauty
Pros: The pools and the room
Cons: Wasn't close to the beach which was advertised
Pros: Everything! Wonderful experience!
Cons: It's not up to it's stander!
Pros: breakfast buffet was wonderful. Staff was very pleasant and professional
Cons: Location is away from the beach and not quite as nice as the price would indicate.
Pros: Idyllic tropical retreat
Cons: Choice of food options.
Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua, a AAA Five-Diamond beachfront resort. Cultural and environmental appreciation combined with world-class amenities and facilities deliver a true escape. From beachfront dining to Hawaiian spa treatments, luxurious poolside cabanas, cultural and recreational activities, this resort is an unforgettable island oasis. Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases 455 guestrooms, including 107 residential suites, dark wood floors and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six dining experiences, indoor/outdoor meeting space, and lush organic garden. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation.
Pros: Decent enough food especially compared to a lot of other resorts in Maui. Not overly crowded
Cons: Check-in starts at 4p and you HAVE TO BE out on checkout by 10am!!!!!!!! Inspite of all the other good things about the place just that will make us NOT comeback in the future. That's basically ...
Pros: We purchased an Ocean View at a very high price. They did not have an Ocean View available. We had a non Ocean View as far away from the ocean as possible. After discussing with management we were ...
Cons: See above
Pros: Staff has all been fantastic, size of rooms are very nice
Cons: Food was only fair. Many ocean view rooms just aren't. They need a third category called pool view. The market should open earlier since the vast majority of guests are from an earlier time ...
Pros: The room was beautiful. Beach was amazing!
Cons: Nothing! Entire experience was amazing!
Pros: Nice staff
Cons: Too far from kaanapali beach main locations with no direct beach path like exists south of black rock. The facilities are dated. The water pressure is poor. The glass or door pass thru from bedroom...
Pros: Five stars facilities
Pros: Close to Beaches and attractions. Has fridge, stove, microwave and washer/dryer. Staff was nice.
Cons: LONG walk from parking/valet to beach facing rooms. Gives towel cards, hassle to return, etc.
Pros: Facilities were wonderful, clean, and I appreciated that they have a shuttle that takes you around Lahaina.
Cons: They do not have a lot of restaurant options. However, I found Polehu to be a wonderful restaurant. Great cocktails and food.
Pros: It is a suite that have all kitchen appliances, laundry and everything.
Cons: I requested for 1st floor but not available on the first day. I have to move from 3rd floor to 1st floor on the second day.
Pros: Rooms, pools and beach location great for your kids
Cons: The food and drink costs
Pros: Continental breakfast wasn't good, eggs not done well, not good choice, I would not recommended buying room with breakfast included rather order fresh one, beds were excellent, shower was great, ...
Cons: No breakfast, poor room quality. Advise bringing your own tent.
Pros: Mario was the nightshift hero. Staff even have extra chargers. Starbucks team downstairs is on point. On-demand shuttles to your airline terminal.
For a Courtyard (here at time of writing it's $280 in OGG vs $160 in LAX, it's got beach vig included with their pricing, but worth it.
Cons: I didn't like the fact they had bugs rouches
Pros: The location of the hotel was perfect close to everything
Pros: Close to airport. Super convenient.
Cons: Beds were comfortable. Overall furniture in decent condition, but big rip on chair upholstery ruined effect.
Pros: Great place to stay.
Pros: The property was in the heart of downtown close to everything!!
Cons: I wish the chair was a recliner or had an ottoman
Pros: Very clean
Pros: Homely room
Cons: Noisy toilet, broken possibly.
Pros: Best Loacation and Big room!
Cons: An apartment design and interior.
Pros: Staff was excellent
Cons: Price is always an issue but it was not excessive
Pros: The hotel is conveniently situated close to the beach.
Cons: I booked the hotel for a kingsize bedroom. But they put our couple to a twin bedrrom without any explanation. And they were so rude. Adittionaly I did not receive a deposit even after the month that I checked out. They ruined our honeymoon.
Pros: Location and beach
Cons: A little outdated
Pros: Fantastic beach, we swam with giant sea turtles every day near black rock. We hired a. Each cabana one day for USD $55 which was well worth it. We didn't take our kids this time but they would ...
Cons: The resort is spread out across a large property. You have to take numerous elevators to get anywhere so it can be a little confusing at first
Cons: Late night arrival, as said by others, 'you have had a room upgrade' but, it was the standard of room we booked? lack of room amenities. i.e. no kettle, 1 t-bag, polystyrene cups for tea...
Pros: The cleaning staff and the front desk clerk (Gabe?) were very accommodating. The A/C in our room was excellent.
Cons: The hike between the multi-story parking lot to our room was just too much for we older folk, and no-one told us about the parking availability directly behind our room; we found it ourselves on the ...
Pros: Everything was located near or on the resort
Pros: Location Black Rock, cliff diving, and snorkeling.
Cons: Brunch was over priced
Pros: Shuttle service between Lahaina and hotel was awesome! Great location on Kanapalli beach - easy access to great snorkel. Pool was big & clean. Easy to self park!
Cons: Very expensive cafe for morning coffee and/or breakfast. Bathroom in suites could be updated or use a deep clean.
Pros: Location was perfect...everything near by
Cons: Staff are not friendly Restaurants are far overprized and empty They like to cancel your breakfast (which was fully paid in advance) without notice if they have a brunch for outside customers. Not ...
Pros: Overall, I thought the hotel was nice. The location was right in the middle of the area we wanted to be and on the water, and the drinks and food the couple times we ate at the hotel seemed to be right where we expected.
Cons: Obviously, price could always be better on drinks, but when you are on vacation... it is what you assume.
Pros: Yes It was.
Cons: The staff at the front desk failed my espectation.
Pros: The staff was very friendly and helpful.
Cons: The mattresses were not the as comfortable as I'd expect from the star rating.
Pros: The room was good sized. Beds were comfortable.
Cons: The rooms could use a makeover. A little out dated.
Pros: Convenient for what we needed.
Cons: That we couldn't stay longer to be with the family. Also would like to have gone to a Willie K show.
Pros: Cleanliness. Great swimming pool.
Cons: It looks very old. Not amazing. Parking pricey.
Pros: Staffs were very friendly and helpful.
Pros: The location was very convenient to where our activities were. For example, the airport, mall, ATV Tour, restaurants, Pacific Whale Foundation, and more.
Cons: We stayed for 5 days and had to do laundry. The only inconvenient was the laundry room. It was busy from 8am-10pm (hours of operation). They were 3 machines and 1 of the machine was out of service for...
Pros: Friendliness of check in. Grounds were pretty.
Cons: It was outdated & cleaner carpet needed. Musky spell to room until Air was turned on- and needs Newer bedding, a mini refrigerator. And very disappointed that there was only two bottles of water ...
Pros: Nice grounds and pool. There are no big sand beaches in Hilo so the pool was appreciated.
Cons: Breakfast was not included.
Pros: Great location to the airport and beach. Shower head wasn't the best for tall people
Cons: Lots of kids at the pool
Pros: Rooms were clean, comfortable and roomy. Hotel was close to restaurants and shopping, within walking distance. Staff was very friendly. Hotel had a welcoming appearance. Complete hotel was extremly ...
Cons: Limited parking. Vending machines out of order. Also the room was extremely hot upon arrival.
Pros: The value of the property was worth the fact it honestly was right on the ocean we loved it.
Cons: Oven though it was just a queen room. The rooms were super small and parking was tight.
Pros: Liked the short walk to the Ocean.
Cons: No designated area for smoking cigarettes.
Pros: Awesome location right at the beach. The beach was amazing. The hotel room was clean.
Cons: The staff was rude. When we arrived before official check-in time, the employee told us that there are no free rooms but we could pay more money and we could check in now. This didn't make any ...
Pros: the place and the beaches
Cons: to expensive
Pros: Bed was awesome! Super soft and comfy. We fell asleep really fast.
Cons: Room was really really small. Bathroom was also small.
Pros: Close to ocean! Great location and kind staff.
Pros: Close to the beach, easy to reach by car, and close to restaurants, stores and so on. Quite clean room.
Cons: The bed was uncomfortable. The air conditioning was way too noisy. The room is small. No breakfast at the hotel and low discounts are offered in restaurants where breakfast costs $ 20. Bathroom is...
Pros: Location and price.
Cons: Coffee machine didn't work.
Pros: The hotel has a direct access to a wonderful beach (we could actually swim with sea turtles!). We could enjoy beautiful sunsets. The staff was great and very helpful and the lady we checked in with ...
Cons: Not well acouistic isolated, we could hear everything the (noisy) people next door were saying.
Pros: Location, price.
Cons: Bad coffee in the room.
Pros: Location and price.
Cons: This is an ocean front hotel but the only view from many of the rooms to other rooms. Not even a 'garden' or territorial view, let alone an ocean view.
Pros: Easy access to beach, near by parks and restaurants.
Cons: Not a huge concern, but parking can get tight when returning late in evening
Pros: The room was nice and so was the facility I would return if I ever come back
Cons: Arrive at 9pm, ac was on but was really hot. Took about 3 hrs to cool down, then got up to guests talking outside of door at about 1-2am and no electric in room! Wasn't notified by hotel staff, ...
Cons: Extra $18 for aminity which includes renting video. We never rented video but we had to pay for it.
Pros: The staff was very friendly and helpful
Cons: Booking.com didn't send the reservation over so there were some issues checking in
Pros: Location and friendliness
Pros: good a/c, free dvds, in room coffee cleanliness, friendly staff
Cons: ala carte menu for dinner in addition to buffet
Pros: Location is very convenient. Friendly staff.
Cons: Very old and falling apart. AC way too cold and noisy. Paint is falling off the wall. Fake grass around the pool is torn out. Charmless. Definitely not worth the price!
Pros: The beach
Pros: Booked this hotel for a one night only. This hotel is near the airport and car rentals, so it seems like it is possible to go to the airport by walking (about 5km). Good for pad down for one night.
Cons: I've booked a one bed room but found two beds inside. When I asked a hostess about this she told that they do not have another room for me. I've also requested for a late checkout when booking...
Cons: Wifi wouldn't work No free breakfast Pay to park
Cons: Dirty out dated and over priced. should be a 1 1/2 star hotel not a 2 1/2 star.
Pros: I traveled for business and needed a hotel close to the airport. The 'INITIAL' prices was within reason.
Cons: 1. I was charged a 'Resort' fee of almost $20.00 which increased the fee to $--- after room taxes. 2. Mold: There was mold around the shower head, and under the bath mat. 3. The competitor hotel next door was cheaper
Value for money
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