Pros: We went on our honeymoon and had a great time. Nice and private
Pros: Amazing service
Pros: The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
Pros: Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular.
Cons: Beach area was nice and secluded but small.
Pros: There is simply no better location in Maui
Cons: Activity concierge was not really ahead of its game
Pros: Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo!
Pros: Large well-appointed rooms...gorgeous beach.
Concierge team was excellent, especially Shelly.
Pros: Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
Pros: Food was excellent.
Pros: Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua, a AAA Five-Diamond beachfront resort. Cultural and environmental appreciation combined with world-class amenities and facilities deliver a true escape. From beachfront dining to Hawaiian spa treatments, luxurious poolside cabanas, cultural and recreational activities, this resort is an unforgettable island oasis. Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases 455 guestrooms, including 107 residential suites, dark wood floors and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six dining experiences, indoor/outdoor meeting space, and lush organic garden. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation.
Pros: Mario was the nightshift hero. Staff even have extra chargers. Starbucks team downstairs is on point. On-demand shuttles to your airline terminal.
For a Courtyard (here at time of writing it's $280 in OGG vs $160 in LAX, it's got beach vig included with their pricing, but worth it.
Pros: Shuttle to airport
Convenient to car rental
Easy access to eats, Kahului and Wailuku areas
Cons: Totally pleased with first experience.
Pros: All aspects of the Marriott were amazing-clean, friendly, professional and truly made us feel like guests. We couldn't believe the size of the lawn!
Pros: Location near airport.
Cons: Inside the hotel it was cool but just as humid as outside. Clothes never really dried out.
Pros: - 9 out of 10 of the staff members were enthusiastic, extremely helpful, and friendly.
- The rooms were well designed and well decorated
- The free shuttle rides for anywhere within three miles of the hotel was wonderful.
- proximity to airport
Cons: - The bistro appeared to more like a local starbucks than a place for guests to relax. Quite a few non-guest meetings/gatherings were taking place
- particular staff members appeared to be a bit cold and "going through the motions" of hospitality. Not as warm and welcoming as the other staff members. But the warmth of everyone else was WAY more noticeable.
- The distance from popular attractions makes this hotel just an overnight stay location for travelers
Pros: staff were friendly and accommodating. veryhelpful. Liked that shuttle took you around.
Pros: Overall, I thought the hotel was nice. The location was right in the middle of the area we wanted to be and on the water, and the drinks and food the couple times we ate at the hotel seemed to be right where we expected.
Cons: Obviously, price could always be better on drinks, but when you are on vacation... it is what you assume.
Pros: Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized.
Cons: Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Pros: Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options.
Cons: The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
Pros: Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina.
Cons: Big family hotel
Pros: Brilliant location, nice views, good cultural activities.
Cons: 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Pros: Location beautiful.
Cons: $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
Pros: Amazing location..
Cons: Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton.
I asked one of the staff he just shrugged and walked away..
I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
Pros: Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies.
Cons: Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
Cons: Do not set high expectations with this hotel. First off parking is tight, drove around lot a few times before we snagged a spot from a leaving employee which we had to pay $5 for. Got to the room where there were 2 very small twin beds for my fiancé and myself which I certainly did not book and were uncomfortable - sheets and pillow all bottom of the line. The space was super small and extremely damp (due to storm passing through). The decor looked nothing like the site's advertisement, the room appeared to have zero upgrades since original build. The mini fridge and coffee pot were located next to the toilet in the bathroom. It was certainly not ta place we wanted to settle into after a full day of traveling. I picked this hotel due to location next to the airport and needing a place for one night before going off to west maui. I would not stay at the Maui Seaside again and would urge you to try somewhere else if needing to stay near the airport.
Pros: The staff was really nice. It was right in the water.
Cons: The rooms were very basic- cheep and noisy. Not what you would expect for a hotel that cost over $200. I had to go down a 1/2 flight of stairs to get to the elevator - and with a leg injury it was very difficult. It is not handicapped accessible if you are in the long Bld
Pros: It was reasonable for a last minute hotel.
Cons: They only gave us two towels for three people and they charged us for parking but didn't have enough spots to accommodate our car.
Pros: Easy to find room, ocean view, could hear the waves all night from our room. Easy parking. Close to airport.
Pros: The breeze coming through my windows??? To die for!
Staff were very friendly
Location Location Location-close to airport, shopping, convenient!
It was so RETRO and I loved that!
Cons: No microwave in room
The Wifi Was sketchy, it worked but you had to keep signing in each day V.S. it just connecting for the duration
Pros: Not much!
Cons: Staff very rude!!! Basically No Wi-Fi! They advertise that it's free but connection so slow.....it "times out", hence you never get to use their supposed free Wi-Fi.
Save yourself the frustration of this place....spend a little extra and stay someplace else where they know what customer service is!
Pros: Everything it has a whole vintage retro look it was like walking into different time thank you for a great experience!!!!
Cons: No complaints!
Cons: Room was really out dated. Not very clean
Pros: Cleanliness, location and affordability are great aspects. The pool has a mountain view and the rooms are very spacious. The staff was extremely nice and the stay includes a hospitality room where you can shower, change, leave luggage or hang out if your flight leaves many hours after check out.
Cons: There's very few cons to this hotel. The two that we thought of are: no microwaves inside rooms and pay for parking which the lot is rather small.
Pros: Immaculate groundskeeper, super clean, very friendly staff and superior customer services.
Cons: The hotel is extremely old and has a mildew smell. The parking is terrible. The staff was nice. We stayed our last night to be close to the airport. I would not stay here again.
Pros: Simplicity, the closeness to the beach & other places around. Easy check in and easy check out. Television in the room had many channels to offer. Perfect place to stay if you're just going to be out and about. Would stay here again for another weekend. Would recommend to others if they're not planning to stay in their hotel room.
Cons: One of the maids just opened the door assuming no one was staying in the room. The parking was small aside from the public parking in the rear for beach access. Was not comfortable leaving the car there. The packet for the sugar for the Keurig in the room was already opened. Assuming that it was the last folks who stayed in the room. It was not replaced with a new pack.
Pros: Walk out and you are the best beach in Maui, according to locals. Great happy hour at 5 Palms. Unfortunately they have not updated rooms. Noisey a/c and really small rooms.
Pros: Thirty second walk to beach.
Cons: A/C Was hanging over the bed. Room was small and smelled like mildew. Be prepared to go to sleep late and wake up early from noise from restaurant, neighbors and parking lot.
Pros: Very comfortable bed with convenient fridge. Can borrow beach towels at the front desk. Steps to the beach which is very clean and smooth. Loved walking the beach and going for swims the whole week i was there. No life guard,
Cons: Coffee machine in room takes 4 cups of water and makes 1.5 cups of coffee.
Bathroom is dated. The shower head looks like a $10 special and they need to do a better job cleaning up the ceiling which often has spiders nests.
We moved rooms (from RM 102) as first rooms had cockroaches and the 3 electrical outlet had 1 of 2 sockets not working. Maintenance was not able to shut down the power to the room because electrical box was not marked. While changing the socket the maintenance person shorted the socket and burned the new outlet.
Replacement room had no bathroom fan. No space in main lot to park our car.
Cons: They make it look a lot better in the pictures than it actually is, not very good for what I paid
Pros: The location is great. The hotel is less than 100 yards from the beach and approximately 25% of the rooms have an ocean view. Rooms are very clean and the beds very comfortable. The location is nice just outside the main bustle of Kihei but only 2-3 minutes drive from the restaurants & shops. The hotel is a great value for dollar.
Cons: The hotel shares a parking lot with Sarento's restaurant and several of the parking places are reserved for the restaurant's valet parking and that is fine. The problem is that if you even think about parking in a Sarento's spot, a restaurant employee will be in your face before you shut the car off, but neither the restaurant or hotel says or does anything about restaurant patrons (wishing to avoid the valet charge) parking in hotel spaces.
Pros: The area that we were in we like to be there as close to the ocean nice rooms
Cons: The AC unit was loud
Pros: Oceanfront! The beach is gorgeous and great to have the 5 Palms and Sorrento's restaurants on either side. Free parking and wifi. Though the room was small, it was air conditioned and the bed was very comfy. Would recommend the Days Inn in Maui to anyone traveling on a budget!
Cons: Small room. Could hear our neighbour's through the walls. Though the AC unit helped drown them out.
Pros: This is located on weft side of Maui 50 steps from excellent sandy beach. It is a 50s style motel and rooms are small. Two very good restaurants are a 2 minute walk away. (Not affiliated with the motel). Very plain vanilla but good location. South Kihea Rd.
Pros: The customer service was expedient and very pleasant. Maui is very expensive but this is a very economical choice. You get what you pay for. Just real happy the rooms are air conditioned, it was hot!
Cons: It was small and a bit old but good enough for me. Hey, I don't go to Maui to sit in my room all day and night.
Pros: Excellent location - the inn is right on the beach. Resturant next to the inn was no problem. Easy to get to other beaches in Wailea and no parking issues. Rooms are small but clean. Microwave and fridge perfect for early breakfast before climbing Haleakala!
Cons: The air conditioner made this horrible sound as it cycled through and would wake us up. Other then that it was perfect for our needs.
Pros: Location, proximity, cleanliness, restaurant, staff. Perfect for the money. If you are looking for a place to lay your head that is clean and safe and aren't worried about being on the beach
Pros: hotel was right on the waterfront
Cons: rooms were old, smelled like mildew
Pros: Convenient, very close to the airport, overall it was fine. Hertz rental car is located inside the hotel lobby so can get car right there if rent from them.
Cons: Even though pre-paid for rooms via booking.com and tripadvisor.com, was charged "resort fee" by the hotel upon arrival in addition to what had pre-paid. Shuttle to airport does not run after 9pm and only runs on the hour. So, if arriving late like us, have to get a cab. However, a cab/minivan with the 6 of us was only $12 to the hotel and many were available at the airport. Also, Hertz rental car does NOT offer a shuttle back to the airport and can't use the hotel's unless spent the night before.
Pros: cool room
Cons: Front desk didn't have my reservation. Many homeless people loitering around place, the room smelled weird.
Cons: Staff was rude and to overcharge for anything else that was not specify in the reservation
Pros: I loved the green filled courtyard and gazebo with an ocean front view, and the pool on the roof. Decent coffee in room. Also, I liked the movie rental kiosk.
Cons: I didn't like that the rooftop pool had to close when the rooftop restaurant opened, at 5pm. Disappointing for the kids, and I didn't look/notice if the times were written on the website,
Pros: Large room
Cons: room beside elevators and still cost $310/night
No airport hotel shuttle provided
Pros: Convenient. Comfortable. I liked getting asked preferences ahead of time and text responses back.
Cons: Extra fees--resort fee and parking fee.
Pros: Hotel was convenient to airport.
Cons: Hotel is older with few amenities. The beach is in the harbor so the water is not very clean. I only stay here if I fly in a day early or fly out a day late to save on airfare while using my timeshare. I could not imagine staying here as my primary hotel for a week or more. Internet is very slow and room was musty/damp smelling when we checked in. There were fans in the hallway blowing into another room to dry it out. Could have been from the high surf a few days earlier.
Cons: the Internet did not work, the shuttle could not pick me up.. no restaurant after a certain hour at $157 a night this is a rip off...
Pros: The staff was nice, AirPort shuttle was good.
Cons: The location is poor, the beach is not well suited for swimming, the place desperately needs renovation. Stay in Lahaina or go camping instead.
Pros: Close to the airport with easy check in.
Cons: Cramped rooms, overpriced for what you get, recommend for business travelers only.