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The location of the hotel was superb and the staff were very helpful. The room was comfartable, clean and with a balcony with a sea view.
Great position in apartment block with lovely views from large balcony. Comfortable - even the pull-out beds in lounge area were very comfortable. Replacement linen and towels whenever we needed them. Very handy for beaches and we were, in fact, overlooking one of them. The teenagers loved the jacuzzi bath!(There was a good shower, too.) Overlooking the beach carpark which we enjoyed during the day as it was fun to see people coming and going. At night, however, it was very noisy as youngsters would hang around in the early hours of the morning.
The town of Isla, Spain is somewhat hard to find, but worth the effort! The Hotel Astuy is located directly on the beach, with beautiful panoramic views of the ocean and mountains. Rooms were new and nicely appointed (granite counters, whirlpool tubs, etc). Beds were large, new and comfortable. Hotel staff spoke English, which was very helpful. The hotel needs coin-operated guest laundry facilities.
View from room. Reasonable rates. Surly waiter in restaurant who seemed annoyed that we had appeared. We walked out and had dinner at another hotel restaurant 200 yards away. The menu at Hotel Astuy limited and very expensive. We would only stay here again for the (albeit tired) accommodation.
Only stayed onwe night very good fo ferry vvv
Close to the bay and shopping. No
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
Location and value for money
It was very relaxing the rain and wind
The hotel was opposite the Brittany ferry terminal
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
close to shops and port
layout and furnishings of room
Rooms very clean and of good size Price of breakfast 32e for two persons !!
Location No smoking policy
Very Clean and quiet
How close it was to the water and to the Palace.
Location and quality
the food is really worthy(especially the toast)
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
Efficient, pleasant and convenient
the staff was so friendly not a thing
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
the heat in the room! and it's impossible to set your own room at the temperature you want
the customer service
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
The views were nice and the room was very clean The room was ptetty tight... had to move a table to open the balcony
We were upgraded to a seaview room no coffee facilities in room
I liked the services, cleanlines of the room and the the sea-view
Location Non Smoking not available & smoke heavily penetrated my room.
An excellant hotel overlooking the sea. The staff were helpful and friendly. No complaints at all
The location in front of the beach was amazing and the food in the restaurant was the best we ate in Santander. The bar staff were very slow getting our drinks (over 45mins to get 4 drinks also some of the guys on reception looked a bit unapproachable.
the views and the inter-connecting rooms some staff not especially friendly, but one was very helpful. There were no special facilities for children, more of a business hotel, but very comfortable.
position. easy to find.
On arrival, we recieved a warm welcome, the rooms were kept spottlessly clean by staff that were always there when needed but never in your face. The location is fantastic. It took me a few days to figure out the times different menus were being served in the bar
Warm welcome, Staff in bar seemed reserved at first but with our poor attempt at Spanish soon became friendly and helpful. Meals excellent. Fantastic views over the white sandy beach. There is a smell and feeling of damp but this is understandable with the ocean so close. Very steep descent to hotel.
Accommodation extremely cramped in attic room even though we were the only guests in hotel.
We spent excellent time: swiming in the Atlantic Ocean, walking on the hills surraunding beach. I is really beautiful hotel for rest and relax.
comfort and closeness of the beach
the location near to excellent beaches The staff ranged from indfifferent to unhelpful. The beds were uncomfortable. The rooms at the side of the hotel suffered from the smells from the kitchen. Parking at weekends was challenging. On the last morning I found my car in the hotel car park covered in cow dung. The staff did not seem to regard this as a problem and gave minimal assistance. It would seem that the location of the hotel has resulted in a significant lack of effort and hospitality. The tennis court mentioned on the web site is not a tennis court- the staff informed us that it is a gane simmiliar to tennis but we were not allowed to use it unless we hired their equipment.
fantastic sea view location & food
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
staff very helpful
Fantastic hotel, one of the best I've stayed in, fabulous location
Location, view from the room, size and decor of the room.
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
Closeness to the beaches and parks Tea and coffee making facilities in each room would be a good idea, and information about local restaurants, swimming pools etc, useful.
Good facilities and helpful staff. Lacking in atmosphere.
The location The noise of the next door bathroom woke me up at 8 am The pictures of the rooms on the official website are not relate in some cases (like mine) with the real rooms. Really careful with this.
Location for beaches. Breakfast served in dull basement area. Not all waiting staff were helpful like reception staff. Would not class this as a 4 star hotel.
Large comfy rooms with excellent staff bathrooms could do with a little update
Nice, modern hotel. A little over-priced
friendly reception - position of hotel
The room was excellent with a nice view of the sea.
Helpfulstaff excellent dinner Breakfast appeared not to be staff available to cope with the demand
Location, being close to ferry port at Santander for onward trip to Portsmouth. Views from hotel/room & proximity to town centre & located in an upmarket area. No tea/coffee making facilities in the room. However, we have found this seems to be standard practice in most of the Spanish hotels we have stayed in, why? Also car parking charge excessive, but underground garage is secure albeit when we stayed appeared hardly used.
great location and good price, nice bar (didn't try the restaurant but looked good)
The decor, bar and restaurant service and the general quality of the experience. There was nothing that I didn't like.
easy to find great and helpful staff lovely snacks and polite waiters no english tv stations and curtains didnt pull across no coffee making facillities in room
Convenience Poor breakfast
We stayed 3 nights here and found it to be a superb hotel well situated . right on a beautiful beach. Modern rooms which were very comfortable and clean. The staff were extremely friendly and helpful. Excellent breakfast, everything you could wish for. Restaurant facilities were good and value for money. An ideal base to see the area. Would stay here again and would thoroughly recommend it.
Having read all published comments about this hotel I can only wholeheartedly agree - excellent choice - all rooms had a seaview!
Lovely room with balcony (424) very pieceful had a wonderful weekend. Great Chinese down the road 1st right after roundabout (Not the Oriental that's crap) Expensive for food and especially fresh orange juice (£3+ a small glass). After all they grow like weeds in southern Spain!!!
The cleanliness of the room and the view - also the buffet breakfast
A comfortable and well appointed hotel. Close to the ferry port. The staff were very friendly and helpful. No obvious deficiencies
Warm and comfortable and with variety of eating options. Well placed for Santander and ferry terminal On leaving garage at top of slope my car exhaust hit the ground, so a problem with car which are low o to the ground
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
Ideal location with great view over Marina, staff very friendly.
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
The overall atmosphere was very welcoming and relaxing
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Excellent service and good location
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
Large room, good bed, close to the beach. Poor breakfast.
The staff were first rate
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
pleasent view and well apointed rooms
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
location, staff spotless
I was given a room with three single beds instead of a double bed as promised on the booking
The location is greaty for the pretty beaches of Isla, only a few minutes walk away, no dinner at hotel but plenty of options within 2 to 5 minutes walk.