A bit disappointed
Location was good.
Rooms were much smaller than I expected. We stayed in the renovated stayed and the bathrooms were nice but even with just 2 people the room was very crowded. The staff weren’t very inviting. It seemed that they have special treatment to the groups more than the other guests. We were never acknowledged at the restaurant at the hotel or any other staff for that matter. We pretty much had to ask for the attention. So we weren’t too happy with the experience.
Run down crappy hotel
This hotel is a rundown crappy hotel. I’m surprised Sheraton allow them to put their name on it. The rooms are worse than any motel 6 motel. The only thing good I can say is the housekeepers did a good job.
The location was great and easy to get around.
Not a lot of food options for children at a reasonable price.
No SPG points because I booked via KAYAK! Never ag
I have gold status on SPG. I booked via KAYAK and I got a big surprise when checking in: not only my status was not recognized but I got no SPG points for my stay! Terrible! I'll never book an SPG (or Marriott etc) via KAYAK! This was NOT specified at time of booking I may have saved $15 per night but not worth it! As per the hotel, great location, nice ocean view, but the side looking toward Diamond Head is noisy due to the air conditioning tower of the adjoining building. Yes, very noisy during the night.
Bathtub didn't drain well. Water would accumulate very fast. Taking a shower was a gross experience. Hand towels had stains on them.
The open plan of the lobby was gorgeous. The pool area was very nice and relaxed, and the beach is only a short walk away from the hotel.
Outdated and in need of updating
Staff was great but hotel itself was very aged and poorly maintained. Shower were terrible. Rooms in need of dire upgrades. Based on price was disappointed in quality
The rooms felt more like a motel than a hotel. The only area that is decent is the lobby & the gym.
The staff was very friendly; rooms were conveniently located; good food and cocktails. Parking was easy.
The false fire alarm.
Excellent location just across from the beach. Next door to new international marketplace. To be open this spring. Lei making staff was on the original Hawaii Five-o. Some rooms can be a little noisy. Try to stay on front or side. Partial ocean view is worth it if you get the one that overlooks the pool which also has nightly Hawaiian entertainment. History of the hotel is also a plus.
Overall the service was good.
Like most rooms in Hawaii, the hotel needs to be updated.
This hotel is disappointing and deceiving by using
Nothing at all
Located in the heart of Waikiki, one of the world’s most famous playgrounds, The Sheraton Princess Ka’iulani offers comfort and relaxation while providing visitors an exceptional vacation value. The hotel graces the former estate of Hawaii’s last and most beloved princess—Victoria Ka’iulani—and is just steps from world-famous Waikiki Beach, unlimited shopping, dining and nightlife. Our guests enjoy romantic poolside dinners, nightly entertainment and the extraordinary dinner show: Creation – A Polynesian Journey. Sheraton Princess Ka’iulani embraces warm Hawaiian hospitality as it was intended, and delivers the spirit of Aloha to all of our guests. Dive into the glistening waters of our freshwater swimming pool or spend the day relaxing in lounge chairs under swaying palms. As the sun melts into the ocean, hold hands with someone you love and head to Waikiki Beach for an evening stroll. Listen to island melodies, and watch a performance by Hawaii’s premier entertainers at the Pikake Terrace open-air buffet. Find all the comforts of home in our 1,140 guest rooms and suites, with inspiring views of the Pacific, Koolau Mountains, and sparkling lights of Honolulu. Enjoy the charm of Oahu and spend time with family and friends at Sheraton Princess Kaiulani.
Based on 2,806 reviews
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