Good Value and Location
My room was quite and clean 2 Starbucks were close and open early LuLu's was right next door Good Beach Access Tiki's is a good bar and restaurant located on the property
The in room desk was small. I was on a business trip and could of used a little more space to spread out.
Nice Location, pleasant stay
It’s situated very well, at the end of the Wikiki strip. Not over the top, but serviceable. Maybe a bit pricy, but you pay for the location.
Not clean 100% - maybe about 89%?
Small outdated rooms with poor service
All of the staff was helpful and pleasant
It's time to upgrade the bathrooms.
Excellent customer satisfaction
When we arrived the room air conditioner did not work so they upgraded our room to a king with ocean view on the 22nd floor. Beautiful sunsets
Older Hotel, needs to be updated
Rooms need updating. Ceiling in bathroom leaked. Staff was very helpful and addressed the problems.
The hotel is conveniently located right across the Waikiki beach, with a lot of great restaurants and boutique shops near by. There are also big shopping centers in the neighborhood.
Other than location, Aston doesn't have much to offer. We were really disappointed at the service as front desk staffs are not so friendly and helpful. I booked a Partial Ocean View room with king size bed, but they gave us a standard room with 2 double size bed. Mandatory unwanted additional service package deals are also added with a charge. The way how the hotel operated made us feel like Aston is "Cheap".
Location, amenities and the bars
A little dirty and dated
Poorly run 2 Star hotel, not worth the price and f
Good location. yeah, that's it. and there's tons of other hotels on the beach. I would elsewhere other than Aston brand seeing how they're managed.
Staff was not organized and not caring. They gave key to our room to other guests. I don't know if it's good or bad we were in the room at the time. Assuming they only did it once. A hotel employee even tried to let people in. Hint - new, empty rooms don't have the Do Not Disturb sign hanging on the door. They called us twice after 11PM trying to sort out their mistake in booking.. I complained to staff, no reaction. When i was checking out, they didn't ask how my stay was, otherwise i would've complained again. BTW, there were 4 workers just standing there when i checked out, so it's not like they were rushed. Small gym, small pool, big resort fee. Still have to pay $30/night for parking. Make sure you add $60+/day to your expected price your paying. Two sets of keys stopped working at the same time. they claim they both got demagnitized. 2 sets of keys kept in separate places at the exact same time? they screwed up. They didn't clean the room every day, even when empty from 6am-12. Bathroom stank of mildew. Safe didn't close reliably. Hair dryer only worked on 2 of 3 settings. We didn't get our welcome bag of sunscreen until second day of our stay, again pointing out they screwed up in the system. Refrigerator froze all liquids inside, not just in the icebox. No way to adjust it. Lots of drunk biker gang guys at the pool bar at night. They staggered into our private party. They have a weird elevator system where you have to press your room key and punch in the floor outside the elevator. there's no buttons inside. and you can't go from the rooms to the ground level. you have to stop at the 3rd floor in either direction. The first day i was confused and i asked the staff how to get to the ground floor, he told me i had to valet. i said i just want to get to the parking area and he just kept telling me i have to valet and pointed to the lobby. Elevators were broken every night.
Bad place, very out of date and bad staff
Was getting kicked out of my room,
My wife fell, while holding our daughter, while getting into the pool on a very slippery first step. Two other guests told us about their similar experience during their stay. It was our first day of our vacation and my wife spent the week with a bruised spine and a big scratch. The Aston took pictures of her injury but did nothing about it.
Why be near the action when you can be a part of it? Aston Waikiki Beach Hotel exudes a hip Hawaiian sense of place just across Kalakaua Avenue from a prime stretch of legendary Waikiki Beach. This casual, contemporary hotel lets you hang loose with its modern resort atmosphere - from the colorful surfboard-studded lobby with complimentary WiFi access to its retro Tiki’s Grill & Bar.
Based on 4,896 reviews
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