Pros: The hostess, Jasmine, was lovely and made us feel very welcome. The waterfall was awesome, both to watch and to swim in. I wish I had a whole week to spend at the Inn to completely decompress.
Pros: This property is absolutely beautiful - it feels like a national park with luxury digs. Incredible staff helped with everything we could want, and the waterfall rappelling was amazing. Hilo town is ...
Cons: The road out is not very well lit.
Pros: The proximity to the falls was amazing. The caretaker Laura was particularly friendly and helpful.
Pros: The beautiful location
Pros: The vibe.
The Inn at Kulaniapia Falls puts you within a 15-minute drive of Pacific Tsunami Museum and Lyman Museum. Guests can keep active with onsite hiking/biking trails, and free perks include continental breakfast, WiFi, and self parking. Other highlights at this boutique bed & breakfast include a terrace and a garden.
Pros: Everything! Super friendly hosts- great location, soothing locale!
Cons: Nothing- we loved everything!
Pros: Everything. The view, the accommodations, the location and the owners.
Pros: The property was easy to find. The room was clean and spacious. The view was outstanding, ocean, surfers, tropical plants, palms. We felt very safe and never even locked our room door. We left the ...
Cons: Not one thing.
Pros: The view from the front of our room was incredible as well as falling asleep to the sound of the ocean! The breakfasts provided included fresh fruit and home-cooked bits that were a perfect start to ...
Pros: The location was beautiful ... sunrise & sunsets were amazing! The breakfast was the best too. Maria was very helpful and nice.
Pros: The owners were very accommodating. We were arriving late at night and they arranged special accommodations to allow us to do this. The room was very large and had a great view of the ocean. They ...
Pros: Beautiful view.... new cruiser every morning in the bay/port
Cons: The breakfast needs improving. No toast or bread at all, especially with your grilled sausage, I cannot have sausages with a pancake....so not so happyAloha
Pros: The property was lovely, beautiful views, great hosts, very nice guests, excellent breakfasts, quiet location (except for some tree frogs :). It was very easy to go to a variety of places such as the...
Cons: Quieter tree frogs LOL
Pros: Our hosts were delightful; the communal breakfast made it easy to meet and chat with fellow travelers; the view is breathtaking; 3-minute drive to Hilo town.
Pros: The best breakfast we had in 3 weeks Hawaii!!
Pros: Innkeeper Maureen was warm, friendly and hospitable. I was driving IN THE DARK; and it took me forever to find her property. She actually stood on her driveway waving so I could see her...or I'd ...
Cons: The fact I took a later flight and arrived in the dark. Not recommended if you don't know where you're going...like me.
Pros: The bed was very comfortable, the house itself was sublime, as were the grounds. Maureen was a fantastic host, the breakfast was excellent and if I ever return to Hilo, this is where I would be ...
Pros: It was a gorgeous building in a spectacular location. It was tucked away from the big city stuff so it felt like a private getaway, but it was close enough to walk down the street and enjoy everything...
Cons: My trip could've been longer. :)
Pros: Very clean and accessible.
Cons: Breakfast. Needed protein. All I could eat was fruit salad.
Pros: As soon as you walk into the house, you feel transported to another time and place. Maureen is a treasure; of information, appreciation, and the true Aloha spirit! The bed was super comfy, and ...
Cons: What would have made our stay better is if we could have stayed longer. We'll be back!
Pros: Great healthy breakfast, Maureen's personal care and trip advises.
Pros: Friendly host
Cons: Cat almost urinated in my mother's suitcase
Pros: Breakfast waffles were great. Conversations with fellow travelers were interesting and fun.
Cons: We really like to have our own bathroom.
Pros: Delicious quiche and fresh fruit, comfy cozy beds, plenty of room to explore the amazing architecture of this lovely home.
Cons: I honestly cannot think of anything better.
Maureen's Bed & Breakfast puts you within a 15-minute drive of University of Hawaii at Hilo and Panaewa Rainforest Zoo. Guests will have free perks like breakfast, WiFi, and self parking. A terrace and a garden are other highlights.
Just 4.4 mi (7.1 km) from the airport, Hale Kawehi puts you just a 5-minute drive from Lyman Museum and Panaewa Rainforest Zoo. Guests will have free perks like WiFi and self parking. A terrace and a garden are offered, and in-room conveniences include refrigerators and microwaves.
Pros: The arrangement with the owner that I could pay cash on arrival and not charge my credit card
Cons: The fact that she did not honor the arrangement and debited my card against my wishes which caused a multitude of problems for me financially to the point where I almost missed my flight because I ...
Pros: Everything that you need .
Pros: Was a great little place to stay. Bed was super comfortable, room temperature was nice as air con unit worked a treat. Place was clean and Cynthia was a lovely host. Perfect little spot to be for ...
Cons: No complaints as such but would have been nice to have a sign on the letterbox saying that it was Shaka shak as gps wasn't so great and we couldn't find it at first. Otherwise it was great.
Cons: good luck with finding parking, and if you are looking for peace and quiet, this is not the place to stay. it is located at the corner of two streets. you can hear every car that passes by. no extra ...
Pros: it was like staying at my friend's house. comfortable and relaxing.
Pros: Very friendly and helpful host, very clean, good bed and good shower, feels like at home. You need a car to get there, but this is anyway necessary on this island. Its on the way to the volcanoparc, ...
Pros: Cynthia (the owner) and her daughter are friendly with everybody and treated me like family. The rooms are clean, all nicely designed with local art, homey and comfortable. Make your own waffles or ...
Cons: I can't think of anything that could have been better. I will definitely stay here again next time I'm in Hilo.
Pros: The host is very hospital and quick to answer all of my questions and concerns. This place is very close to the beach and downtown.
Cons: We saw some bugs in the kitchen area and under the bed. Moreover, only the INGREDIENTS of the breakfast is included. You have to cook yourself. Lastly, we have asked about the fitness center. I was ...
Pros: Full of hospitality!! Beautiful room. Delicious self made pancakes for breakfast. Free rent-a- cycle service was convenient to go shopping in Hilo downtown.
Pros: This is a room in a private home. Kitchen access and bath shared with other guests. Breakfast makings available. Easy access to airport and down town. Quiet neighborhood. Owner-manager, Cynthia, ...
Cons: We were there during an unusually hot spell so without AC, it took a while for the room to cool down at night.
Pros: Hotel Employee was amazing and made our stay memorable. She was willing to make breakfast and gifted us the best brownies imaginable. The highest rated hotel could not top the warm welcome we received from Hotel Employee! Stay more than one night if
Pros: Very personable, 'home stay' like experience.
Cons: Shared bathroom. Not that close to downtown... although Hilo isn't very big so it's all relative.
Pros: Large well maintained property on the water in Hilo, easy free on site parking. Helpful staff with quick and easy check in. Even used the laundry to wash some clothes before heading back to Oahu.
Cons: You aren't near the town centre but then again I didn't even visit the town centre for the whole trip. Car makes it easy to get around
Pros: Great beaches some kilometers south of the hotell with great snorkling and lot of turtles visible!
Cons: The view from the room towards street was boring with a big roof.
Pros: Good location close to airport. Beautiful views over the bay.
Cons: The breakfast buffet was a bit expensive (even with the discount coupon). Not many dining options walking distance from the hotel otherwise.
Pros: Enjoyed the breakfast buffet-excellent view and good variety of foods. Something for everyone, even tofu and tsukemono!
Cons: A few of the front desk staff were indifferent to guests, very little eye contact and not very friendly.
Pros: Localization: very convenient to reach from the airport and also for main touristic point in Big Island.
Cons: Breakfast experience at the main restaurant was not good. Nice staff but food was far from being tasty, after that we didn't try other meals there. Hotel seems to be on the need for some ...
Pros: I was close to walmart and the downtown Hilo area which gets pretty busy. Also i was close to good foods
Cons: The parking was too dark and the area has too many frogs that made so much noise. I stayed on the 3rd floor and i could hear the frogs noise non-stop and loud ad if they were in my room
Cons: Not a single glass in the room and only 1 coffee. when I called housekeeping I have been told that we get only 1 coffee. When I complained at the reception about lack of glasses and 1 coffee only, we ...
Pros: The Castle Hilo hotel was great value for money. The rooms were spacious, clean and very comfortable. This was our favourite place we stayed at on our trip. We would not hesitate to stay here again.
Cons: Bit dated.
Pros: More room
Cons: Wish that when you check in could be longer. Also wish could check in really early to worth the money
Cons: It was very close to the airport which is convinent for travelers, our suite didn't have waterfront view but has a nice tropical garden view to it. Over all it was very nice, but I wish they would have more small appliances inside the rooms such as microwaves.
Pros: Location & convenience to various amenities.
Cons: Lower floor & close proximity to main street, loud street noise even with patio doors closed & drapes drawn closed.
Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island.
Cons: The hotel was located very close to a highway and a haulage firm.
Pros: Location close to park and highways
Cons: Bathroom small. Shower basic with no soap tray or place to put shampoo bottle.
Pros: The restraunt had awesome food it was ono (good). And the Auntys front desk was very nice.... Every morning at a certain time they would pass out fresh fruits and let me tell you that aunty whom ever ...
Cons: Our unit which was 116 it was to far back... We'll because my father in law has stage 4 cancer he had to stay in the unit because the walk was to dramatic for him but that's the only thing he ...
Pros: Please update your air conditioning... room was too warm.. my husband, daughter and I couldn't stand the heat... sorry
Cons: Just the a/c didn't work properly
Pros: The bed was fluffy
Cons: Restaurant should open early for breaskfast
Pros: Keala Erica Priscilla Manny Herring Sonia Luz Vicki Ike
Cons: That we had to leave to be with our Ohau Ohana!
Pros: Laundry room, pool & parking - rooms were also comfortable and bathroom seemed recently done.
Cons: Staff was confused about stuff. Different ppl were giving varying answers to questions regarding breakfast policies etc. Housekeeping wouldn't replace tissue box or sugar creamer etc
Cons: Room security slightly sketchy (screen windows with jalousies)
Conveniently located across Hilo Bay and only minutes from breathtaking waterfalls, this hotel is surrounded by a freshwater pond filled with fish. It is a short drive to Hawaii's Volcano National Park.
Hilo Seaside Hotel features a lush tropical courtyard setting and manicured grounds. This seaside hotel offers an outdoor pool, free parking (limited availability), a 24-hour front desk, and 400 square feet of meeting space. Luggage storage is provided. Wireless Internet access is available in public areas and there is a computer station.
The three-story building does not feature an elevator.
There are 135 spacious guestrooms spread out in four wings. Each guestroom is decorated in ocean blue features and comes with a tropical ceiling fan and a private lanai. All provide wireless Internet access, coffee/tea makers, direct-dial phones with voice mail, daily housekeeping, and flat-panel televisions with free movie channels. Rollaway beds are available.
Just 4.7 mi (7.6 km) from the airport, Aarons Cottage puts you within a 10-minute drive of Panaewa Rainforest Zoo and Pacific Tsunami Museum. Freebies like breakfast, WiFi, and self parking are added perks, and guests looking to stay active can check out the nearby scuba diving and surfing/boogie boarding. Other highlights include a garden, and rooms offer flat-screen TVs and refrigerators.
Pros: Beds were comfortable, generous lights in the room, Fridge, Coffee machine, microwave amenities within the room with an excellent view of the bay
Cons: Noisy Air Condition unit so had this turned off while sleeping, the Pool was under renovation and closed Parking area so we had to park on the road. Not many options for dining within the hotel.
Pros: Room configuration a little strange but nice beds!
Cons: No notice on pool. Planning to swim with kids.
Pros: The view from the hotel was beautiful.
Cons: The service! It was ATROCIOUS. As a hilton Honours member, i have never experienced such lacklustre service from the staff, particularly the front desk. They honestly could not have given two hoots ...
Cons: The pool was closed the entire time. Reception was not engaging. We couldn't get a delayed checkout and it was our honeymoon, and there were cockroaches in our room.
Pros: Room was lovely -- beds comfy. View was gorgeous.
Cons: Pool was closed. Room a bit small. Only mirror was in bathroom.
Pros: Good location, close to beach parks and the airport. Comfortable room.
Cons: The hotel doesn't have adequate facilities for guests to utilise a shower facility once checked out. You are able to reserve a room for 30 minutes for a shower but it's just too bad if the ...
Pros: I love the equisite hotel for a good price
Cons: In the middle of everything
Pros: The activities were good. The microwave was awesome.
Cons: The pool was out of date and small,room was small parking was confusing.front desk were rude
Pros: The Room and grounds were very clean!
Pros: Great hotel, comfy bed and nice location. The staff is super friendly and will help you with anything you need.
Cons: The breakfast buffet is a bit overpriced. The bathroom is weird. The zink is outside in the room, the sliding door does not close properly and there is a window facing the outer room. When the light...
Pros: Great location, amazing bayside view, easy access to the beach, friendly staff, awesome stay for locals
Pros: room size and closeness to beach
Cons: gardeners were mowing at 9 am and we are late sleepers..very annoying
Boasting a stunning oceanside location with magnificent views of Hilo Bay and Mauna Kea, Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Hotel occupies a historic site amidst a lush, tropical landscape. Our ideal setting also offers guests convenient access to Hilo Airport, just 2 miles away. Tee off on our 9-hole golf course, or soak up the sunshine in our beautiful outdoor swimming pool. Energize in the complimentary fitness center, or hire some water sports equipment and take to the waves. Our inviting guest rooms offer complimentary WiFi, a generously-sized work desk, a microwave, refrigerator, and in-room safe. Upgrade to an ocean-view suite with a separate living area and a balcony offering memorable ocean views. Savor breakfast, lunch and dinner in our restaurant, which has indoor and outdoor seating. Admire sweeping vistas of Hilo Bay from the large deck of our Lobby Lounge. Our Hilo hotel features the most extensive catering facility and the largest showroom on the east side of the Big Island – a stylish venue providing nightlife and a space to showcase talented local musicians. With 20,000 sq. ft. flexible meeting space, including a wedding gazebo and a large ballroom which can hold up to 400 people, this Hilo hotel is the ideal venue for small to mid-sized meetings, conferences and weddings. Take advantage of onsite catering and the latest A/V technology, and stay productive in the 24-hour business center. Our friendly, professional staff look forward to welcoming you with a signature chocolate chip cookie upon check-in.
Pros: Large comfortable bed Ocean view Good sized tiled room
Cons: Uneven steps down to room
Featuring free WiFi throughout the property, Hilo Honoli'i Hale offers accommodation in Hilo, 2.2 miles from The Pacific Tsunami Museum. Free private parking is available on site. This home is in a residential neighborhood. The suite is fitted with a flat-screen TV and a seating area for your convenience, as well as a private bathroom equipped with a bath/shower combination. Extras include free toiletries and a hairdryer. Caretakers are available on site. East Hawaii Cultural Center is 2.3 miles from Hilo Honoli'i Hale, while the Mauna Loa Observatory is 3.9 miles away. The nearest airport is Hilo Airport, 5.8 miles from the property.
Pros: Although I had a private room (2 double beds), the bathroom/showers are across the nice, homey old still lobby (all this is second floor up a wide, grand wood staircase in the 100 year old style...
Pros: Staff here are very nice Denise is awesome!!! It is conveniently located near great restaurants and shopping it is right in the heart of Hilo's tourist area. We happened to stay during First ...
Pros: Very friendly lady at the reception (who thinks Thai food is the best in the world). Nice building, spacious. Nice crowd. Close to restaurants and supermarket.
Pros: Kitchen facility, bathrooms and atmosphere, plus good security were awesome.
Cons: Roaches of all kinds everywhere, and dirty sheets that had roaches running over them.
Pros: Light, airey rooms, welcoming staff, historical building was lovely. Great coffee across the road.
Cons: Toilets close to dining area, clear shower stalls- but didn't ruin the stay
Pros: Staff courteous and helpful.
Pros: Great staff! Cool historic hotel
Pros: Close to Airport and shops.
Cons: Few of cockroachs living on the floor.
Pros: Bed was spacious clean and comfortable
Cons: Ran out of coffee
Pros: I love this cozy historic spot, the staff are always friendly and helpful. Super convenient in downtown Hilo.
Cons: I reserved a private room last minute and arrived to learn they were overbooked and didn't have any private rooms. The staff were great and accommodated us in a (luckily empty) dorm room.
Pros: I really liked the location, the prices and the fact that you can park your car for free.
Cons: I`m a little upset cause we went to Mauna Kea for sunset on our arriving day. So however it means we arrived late at the property. So after 8 while i was driving the car back to hilo i got a ...
Pros: Bargain, no frills
Cons: Wifi is slow
Pros: I booked Arnott's for the tours they organise from the property as I was travelling alone and not hiring a car. In the four days in Hilo I managed to see the National Volcano Park, sunset and ...
Cons: It is a self catering facility so you need a car or hire a taxi to get provisions from the shops in Hilo. There was a general convenience store a mile away with some provisions. You could order take ...
Pros: Actually I didn't like much about the hotel.
Cons: Not very clean Some of the staff were not very friendly at all Internet connection was poor Power was on and off The whole building was too old and we paid a fortune for two nights at a room with...
Pros: Everything. Kitchenette,washer,dryer. No TV in the room. Close the beach.
Cons: Leave some extra towels for the bathroom.It was almost to impossible to keep it dry.
Pros: Great sitting area outside, very nice staff.
Cons: Not in walking distance from restaurants and shops
Pros: it's simple and spare, in a good location, and Arnott's guests receive a nice discount on their tours, and the tour of Mauna Kea was fantastic. Laundry on the grounds is a plus
Cons: Our room was oddly configured, but comfortable enough.
Pros: Comfy bed, but way too short for anyone over 12 yrs. Good shower.
Cons: A lot of signs everywhere about things not allowed. It feels like you're treated as a child. Many of the signs pointed out things obvious to everyone, felt silly to have them everywhere all over ...
Pros: The young lady who checked us in helped by carrying our bags, which was greatly appreciated. Rooms were clean and looked nice. Close to many beaches. We did have private room, just to clarify that ...
Cons: I'm not sure I understood when I reserved a room that this was like a hostel. Our room was on the second floor and there was no elevator. Also didn't realize there was not TV in room, but ...
Pros: Tired and basic but had everything we needed. Comfy beds, no air con but plenty of fans provided. A short 5 minute walk to wonderful Liliuokalani Gardens, a small beach and several small shops for ...
Pros: A nice hotel right by the ocean. Modern and clean.
Cons: WI FI in the room was not working, the signal was too weak. We had to stay in the lobby which was opened air, lots of mosquitoes.
Pros: Hot water in shower
Cons: Noisy air conditioner next door
Cons: Website photos are deceiving
Pros: It was just right for the 2 of us. We loved the size of the room the bed was great. We liked the small pool they had.
Cons: It didn't have bathtub. Not sure if some rooms have ac. we had fan it was ok without the ac.
Pros: The Staff was VERY ACCOMODATING.A BEAUTIFUL JAPANESE GARDEN was within a few minutes walk.Hilo's Famous KEN'S HOUSE OF PANCAKE and VERNA DRIVE IN just moments away.The Room seem Very Well ...
Cons: The Parking was less than desirable BUT I did arrived Rather Late.
Pros: The price is reasonable and the location is very convenience to most of stores and very easy access to the sighting sites
Cons: Has no air conditioning in the unit which so hot during the day. Be consider if you feel discomfort in the hot weather.
Pros: We were pleased to have a kitchenette in our room.
Cons: The TV didn't work at first, but they brought a new one right up.
Pros: We were on the 3rd floor so the room was private. The balcony had a table and chairs where we ate breakfast each morning. The hotel was located on Banyon Drive which had huge banyon trees lining it; ...
Cons: The hotel was 3 stories and did not have an elevator so lugging our baggage to the 3rd floor was a bit taxing. There was also no air conditioning so cooling down after bringing our luggage up was ...
Cons: Old needs updating
Pros: Although the decor is a little dated, everything is well cared for and the room was SO CLEAN and so tidy when we came in! The bed was comfy, the staff was personable, and I got to watch a sea turtle munching on algae from the back staircase.
Cons: The WiFi was really spotty in our room, and the network wasn't password protected. The shower head was meh. Other guests were a little loud in the afternoon but they quieted down well before bedtime.
Pros: Good price
Cons: No elevator...
Just 3.3 mi (5.4 km) from the airport, Hilo Reeds Bay Hotel puts you within a 10-minute drive of University of Hawaii at Hilo and Panaewa Rainforest Zoo. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Rooms feature kitchenettes and flat-screen TVs.
When you stay at Dolphin Bay Hotel, you'll be just a 5-minute drive from Pacific Tsunami Museum and Lyman Museum. Free perks include WiFi, self parking, and continental breakfast daily between 6:30 AM and 11 AM. Rooms feature kitchens and flat-screen TVs.
Pros: Place surely have an interesting and nice vibe in it with plenty of history. Was nice hearing jungle voices during sleep. Nicely located in the center of Hilo, close to many activities in the area
Cons: Very simple hotel. Wasn't very clean or comfortable.
Pros: The rain at night
Cons: Hot water was a little weird
Pros: Love the jungle type garden. Good breakfast.
Cons: We booked the family room. It's not clean and pretty old. Shower doesn't have warm water most of the time.
Pros: Good location and breakfast is nincluded.
Cons: A bit old and not super clean.
Pros: This place has history find out about it. If the walls could talk. Walk to dwtwn. Hilo. No snobby rich tourists here. Old old building but is welcoming and has good karma....
Pros: Staff were awesome and friendly Breakfast did the job Beatiful surroundings
Pros: Comfortable beds, super friendly hosts and fully equipped room with shower and fridge. Good temperature at night. Tree frog make a sound that works well to drown out other noise.
Cons: Some strange other guests making noises at night (even though 9pm to 9am is quiet time). Very basic breakfast with only some sweets, fruit and coffee.
Pros: Bed was good! Noisy location next to wooden stairs used by guests . Staff were excellent & very helpful.
Cons: Bathroom was terrible. Filthy fly screen & shower head had no support .No hot water.
Pros: Atmosphere locations breakfast,staff
Cons: Shower facilities
Pros: The old fashion Hawaiian atmosphere
Cons: I little challenge trying to adjust the perfect water temperature for the shower
Pros: 10 minutes walk from town, relaxed ambient, hippy-like environment is great with meeting interesting people and getting suggestions on places to visit. Serves interesting continental breakfast items. Surrounded by flowering ginger plants.
Cons: Room was small, dim and not too clean, and people walking outside on the wood corridor can be loud.
Pros: The location
Cons: The WiFi was only available in the Lobby.
Putting you just a 5-minute drive from Pacific Tsunami Museum and Lyman Museum, Wild Ginger Inn Hotel offers airport drop-off service at scheduled times for USD 15 per room. Guests looking to stay active can check out the nearby kayaking, snorkeling, and surfing/boogie boarding, and free perks include self parking and continental breakfast daily between 7:30 AM and 9:30 AM. Rooms feature conveniences like refrigerators and microwaves.
Putting you just a 5-minute drive from Pacific Tsunami Museum and Lyman Museum, Wild Ginger Inn Hostel offers airport drop-off service (available 24 hours) for USD 15 per person. Free perks include self parking and continental breakfast daily between 7:30 AM and 9:30 AM. Also, University of Hawaii at Hilo and Panaewa Rainforest Zoo are within a short drive.
Located 4.6 mi (7.4 km) from the airport, Hilo Bay Hale Bed and Breakfast offers a great location, putting you within a 15-minute walk of Lyman Museum and Pacific Tsunami Museum. Free perks include WiFi, self parking, and buffet breakfast daily between 8 AM and 9 AM. Also, University of Hawaii at Hilo and Panaewa Rainforest Zoo are within a short drive.
With a stay at Bay House in Hilo, you'll be on the waterfront and minutes from Mokupapapa Discovery Center and close to University of Hawaii at Hilo. This bed & breakfast is within close proximity of Pacific Tsunami Museum and Kalakaua Park.
Make yourself at home in one of the 3 guestrooms featuring microwaves. Rooms have private lanais. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Enjoy the recreation opportunities such as a spa tub or make use of other amenities including complimentary wireless Internet access.
A complimentary continental breakfast is served daily.
Business, Other Amenities
Free self parking is available onsite.
Situated in Hilo, this bed & breakfast is 0.6 mi (1 km) from Kaumana Springs Wilderness and within 3 mi (5 km) of Lyman Museum and Pacific Tsunami Museum. Rainbow Falls and Native Hawaiian Lava are also within 1 mi (2 km).
Pros: Big room with cute garden in back, big fridge & close to venue
Cons: Bath tub & counters in room were very slippery, most likely from shared cleaning/polish rag.
Tub was so slippery I couldn't stand & fell entering, hurt my elbow, knee, foot & head while at international sports tournament.
Manager came up (9:15pm) & after an hour told me there was nothing he could do, then offered me a different room(10:20pm), but refused to assist me in moving to other room even though injuries were too bad to do it alone since there was no bellman & he was only person on property. He informed me no one could fix it until Monday (Sat night was reservation) & to go to desk to fill out report in morning.
In morning when I stopped by desk to fill out paper work after checking into another room at Naniloa hotel next door to take shower & rest, the Pagoda front desk phone was ringing non-stop with calls about water heater not working. They were responded to with a rude "I'll get to it when I can!" in a way that showed very little concern for the guests' needs for morning showers.
I the main reason I got this room was to shower & sleep between a late night & early morning games, I was unable to do both because of pain, loud neighbors, huge bugs & lost hour to have managed do nothing.
Check in was fast
Check out was fast
Hot water is very hot.
Room was spacious.
Cons: Spotty almost non-existent Wi-Fi connection
First room we checked into had not been cleaned, we had to go back to the front to let them know they had checked us into a room that had not been cleaned.
Asked that the person who parked so close to my in-laws come down to move their car, person wasn't a registered guest, front desk did nothing, ignored us until we walked away.
Parking spaces were too small. If you are not at your hotel by 5 p.m all the parking spots will be taken by other people, even if they aren't registered at the hotel, they don't check, so you will be stuck parking on the side of the street.
Not enough outlets to plug in our phones. Other outlet in bathroom was loose and couldn't hold the cord for charge.
Pros: Was the dirtiest filthiest motel I've ever stayed in
The frogs are screaming all night the place is a mess I'll never go back
Pros: Checking in was easy and fast. The staff was friendly!
Cons: The room smelled musky. The carpet was grimy and so was the covers. It made us itch. No coffee maker.
Pros: Air condition
Cons: The service staff was unorganized took one hr to check in..
Cons: The broken toilet seat, the ants coming out of the sink, broken sliding door, hair in the bath tub and the general mold. That was just in the room. The rest of it was run down and not maintained. We should have been paid to stay there
Cons: Old, stinky, falling apart...literally. would not recommend to anyone.
Cons: Well, it is old and dirty, mold every where. I did not get what I booked for. The worst is the coqui frogs killing me. I have to cancelled my second day booking and move to next door. After moving to next door, Ninalao hotel I can really tell the different. Overall, I definitely felt I was over charged for the stay in Uncle Billy. No more there.
Pros: Was very pleased with my stay. Location is steps to Hilo Bay, next to the Queen Lili'uokalani garden right on Banyan Dr. Gregg at the desk was very pleasant and helpful. Slightly older facility, and the tree frogs do quiet down after midnight. Good value.
Pros: Close to the airport, right on the bay, nice staff (average).
Cons: Such a dirty place! Couldn't believe the condition of the bathroom - mold everywhere, nasty stains on the walls, etc. The carpet throughout was probably never shampooed once in the 30+ years this place has been in operation. Being in this hotel was like being in a time machine set for 1979. Several parts of the lounge have been shut down completely. The view from the room was a disgrace. The people who work there are nice enough, but certainly not too busy to add a coat of paint or change the lobby flower arrangements (neither of which have been given consideration for a very long time). The room was terribly overpriced, and from the photos I had expected more. I'm so glad we only booked for one night!
Pros: Beds were comfortable.
Cons: The place was outdated and dirty. The bathroom looked like it hadn't been cleaned in months.
We spent over a $100 for the night and the place was old and dirty. For this cost I would expect a more updated and certainly clean hotel room.
The breakfast had muffins, toast and coffee. Not really much of a breakfast.
The attached store offered few options for food as they were out of quite a few things.
The frogs are a serious concern even with ear plugs.