Overview

Pagoda Hilo Bay Hotel

87 Banyan Drive, Hilo, HI 96720, United States
+1 808 935 0861

AED 312+

Overall guest ratings

6.0/10 OK
Based on 825 reviews

Review highlights

  • 8.0
  • 6.9
  • 4.3
  • 4.2

Good to know

  • Pleasant hotel grounds

Nearby

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    About

    Just 3.5 mi (5.6 km) from the airport, Pagoda Hilo Bay Hotel puts you within a 10-minute drive of University of Hawaii at Hilo and Panaewa Rainforest Zoo. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/café. A snack bar/deli and a garden are other highlights, and all rooms offer balconies and refrigerators.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Outdoor pool
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.0 OK
    Based on 825 reviews
    • 8.0 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% thought parking was inexpensive."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.9 "Service is ok."
      5.2 "52% said the reception staff was ok."
    • 5.8 "Breakfast is mediocre."
    • 4.3 "Bad amenities."
      2.4 "76% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
      3.0 "70% complained about the elevator."
      1.1 "89% didn't like the architecture."
    • 4.2 "Rooms are not good."
      2.6 "74% said rooms were dirty."
      4.0 "60% didn't like the uncomfortable beds."
      0.8 "For 92%, the rooms looked old."
      1.5 "85% found problems with the furniture."
      2.0 "80% said the bathroom was dirty."
      1.9 "Air conditioning was criticized by 81%."
      4.4 "56% had problems with the shower."
      4.4 "56% thought the tv was sub-standard."
      1.3 "87% criticized the small bathroom."
    • 3.2 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
    • 2.4 "Generally quite dirty."
      2.6 "74% said rooms were dirty."
      2.0 "80% said the bathroom was dirty."
      1.6 "84% thought it was rather dirty."
      0.0 "Dirty pool, said 100%."
    • 2.4 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
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    Overall rating

    6.3 Good
    Based on 338 reviews
    • 8.2 "Location is great."
      10.0 "Good access to the airport, said 100%."
    • 6.8 "Service is ok."
      5.1 "51% said the reception staff was ok."
    • 5.6 "Breakfast is mediocre."
    • 4.5 "Bad amenities."
      2.5 "75% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
    • 4.0 "Rooms are not good."
      2.4 "76% said rooms were dirty."
      4.0 "60% didn't like the uncomfortable beds."
      3.0 "70% complained about the bathroom."
      1.4 "86% found problems with the furniture."
      1.9 "81% said the bathroom was dirty."
      1.9 "81% thought they were poorly maintained."
      0.8 "For 92%, the rooms looked old."
      1.9 "Air conditioning was criticized by 81%."
    • 3.1 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
    • 2.9 "Horrible vibe."
      1.2 "88% criticized the unstylish hotel."
    • 2.2 "Generally quite dirty."
      2.4 "76% said rooms were dirty."
      1.9 "81% said the bathroom was dirty."
      1.7 "83% thought it was rather dirty."
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    Overall rating

    5.9 OK
    Based on 354 reviews
    • 7.6 "Good location."
    • 6.3 "Service is ok."
    • 5.9 "Breakfast is mediocre."
    • 4.5 "Bad amenities."
      2.7 "73% thought the building wasn't nice."
    • 4.2 "Rooms are not good."
      2.5 "75% said rooms were dirty."
      4.0 "60% didn't like the uncomfortable beds."
      2.4 "76% thought they were poorly maintained."
      1.1 "For 89%, the rooms looked old."
      1.8 "Air conditioning was criticized by 82%."
      1.3 "87% found problems with the furniture."
      2.0 "80% said the bathroom was dirty."
    • 3.1 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
    • 2.4 "Generally quite dirty."
      2.5 "75% said rooms were dirty."
      2.0 "80% said the bathroom was dirty."
    • 2.2 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
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    Overall rating

    5.6 OK
    Based on 8 reviews
    • 4.1 "Rooms are not good."

    Overall rating

    6.8 Good
    Based on 123 reviews
    • 8.0 "Location is great."
    • 7.3 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 4.7 "Not very comfortable."
      3.9 "61% didn't like the uncomfortable beds."
      2.1 "79% thought it was too noisy."
    • 4.5 "Bad amenities."
      2.9 "71% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
    • 4.4 "Rooms are not good."
      3.9 "61% didn't like the uncomfortable beds."
      3.0 "70% complained about the bathroom."
      2.6 "74% said rooms were dirty."
      2.0 "80% thought they were poorly maintained."
      0.7 "For 93%, the rooms looked old."
    • 2.5 "Generally quite dirty."
      2.6 "74% said rooms were dirty."
    • 2.4 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Good to know
    "Pleasant hotel grounds"
    data provided by TrustYou

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