Overview

Pagoda Hilo Bay Hotel

87 Banyan Drive, Hilo, HI 96720, United States
+1 808 935 0861

AED 316+

Overall guest ratings

5.9/10 OK
Based on 890 reviews

Review highlights

  • 8.2
  • 7.7
  • 4.3
  • 4.1

Nearby

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    About

    Just 3.5 mi (5.6 km) from the airport, Pagoda Hilo Bay Hotel puts you within a 10-minute drive of University of Hawaii at Hilo and Panaewa Rainforest Zoo. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/café. A snack bar/deli and a garden are other highlights, and all rooms offer balconies and refrigerators.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Outdoor pool
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    5.9 OK
    Based on 890 reviews
    • 8.2 "Location is great."
      10.0 "Good access to the airport, said 100%."
      8.8 "88% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% thought parking was inexpensive."
      9.1 "91% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.7 "Good service."
      8.9 "89% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 5.8 "Breakfast is mediocre."
    • 4.3 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
      1.9 "81% thought it was too noisy."
      1.9 "Air conditioning was criticized by 81%."
      2.2 "78% criticized the small bathroom."
    • 4.1 "Rooms are not good."
      2.9 "71% said rooms were dirty."
      3.7 "63% didn't like the uncomfortable beds."
      1.5 "85% thought they were poorly maintained."
      0.4 "For 96%, the rooms looked old."
      1.9 "Air conditioning was criticized by 81%."
      1.2 "88% found problems with the furniture."
      2.8 "72% said the bathroom was dirty."
      3.2 "68% thought the tv was sub-standard."
      2.2 "78% criticized the small bathroom."
    • 3.9 "Bad amenities."
      2.5 "75% thought the building wasn't nice."
      0.9 "91% thought the facilities needed updating."
      2.1 "79% complained about the elevator."
      2.0 "80% didn't like the architecture."
    • 3.7 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 2.7 "Horrible vibe."
      1.2 "88% criticized the unstylish hotel."
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    Overall rating

    6.3 Good
    Based on 373 reviews
    • 8.3 "Location is great."
    • 7.5 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 5.7 "Breakfast is mediocre."
    • 4.3 "Bad amenities."
      2.6 "74% thought the building wasn't nice."
      0.8 "92% thought the facilities needed updating."
    • 4.2 "Rooms are not good."
      2.8 "72% said rooms were dirty."
      3.8 "62% didn't like the uncomfortable beds."
      1.1 "89% found problems with the furniture."
      2.6 "74% said the bathroom was dirty."
      0.5 "For 95%, the rooms looked old."
      1.5 "85% thought they were poorly maintained."
      1.9 "Air conditioning was criticized by 81%."
    • 3.5 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
    • 3.1 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
    • 2.6 "Generally quite dirty."
      2.8 "72% said rooms were dirty."
      2.6 "74% said the bathroom was dirty."
      1.6 "84% thought it was rather dirty."
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    Overall rating

    5.7 OK
    Based on 364 reviews
    • 7.7 "Good location."
    • 6.9 "Service is ok."
      6.0 "60% said the reception staff was ok."
    • 5.9 "Breakfast is mediocre."
    • 4.1 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
      2.0 "80% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
    • 4.1 "Bad amenities."
      2.7 "73% thought the building wasn't nice."
    • 4.0 "Rooms are not good."
      2.6 "74% said rooms were dirty."
      3.7 "63% didn't like the uncomfortable beds."
      0.6 "For 94%, the rooms looked old."
      1.6 "84% thought they were poorly maintained."
      1.8 "Air conditioning was criticized by 82%."
      1.0 "90% found problems with the furniture."
      2.7 "73% said the bathroom was dirty."
    • 3.7 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 2.4 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
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    Overall rating

    5.6 OK
    Based on 8 reviews
    • 4.7 "Rooms are not good."

    Overall rating

    6.8 Good
    Based on 142 reviews
    • 8.1 "Location is great."
    • 7.8 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 4.4 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
      1.9 "81% thought it was too noisy."
    • 4.3 "Rooms are not good."
      3.8 "62% didn't like the uncomfortable beds."
      3.4 "66% complained about the bathroom."
      2.9 "71% said rooms were dirty."
      1.5 "85% thought they were poorly maintained."
      0.3 "For 97%, the rooms looked old."
    • 4.2 "Bad amenities."
      3.0 "70% thought the building wasn't nice."
      0.8 "92% thought the facilities needed updating."
    • 2.8 "Generally quite dirty."
      2.9 "71% said rooms were dirty."
    • 2.7 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
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